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1. introduction to facilitation

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  • 1. Facilitation
  • 2. Facilitation
  • 3. Objectives • Understand and explain facilitation • Practice facilitating a group and giving feedback on how to improve as a facilitator
  • 4. Facilitation • Facilitation is an important skill of leadership. It is a social skill needed most often needed when a group has to come to a consensus on a given topic or have some form of two-way communication.
  • 5. What is a ‘Facilitator?’ • A guide, not a participant • Uses open-ended questions to: – Bring out creativity and insight – Develop agreements – Get to root of disagreements • Objectively reveals differences in the group’s understanding and provides a basis for resolution
  • 6. What is a ‘Facilitator?’ • Assumes that every participant has an important perspective to contribute • Encourages naturally quiet people to participate and naturally dominant people to listen • Promotes clarity by enabling participants to contribute their ideas • Refrains from giving answers
  • 7. Which hat might this person wear?
  • 8. Blue Hat With Blue Hat thinking you: Think about thinking “Chair” the discussion/meetings  Direct activity into Green Hat thinking when running into difficulties because ideas are running dry  Ask for Black Hat thinking, etc when contingency plans are needed, they will Note: Blue Hat thinking stands for process control
  • 9. Key Facilitation Skills
  • 10. Key Facilitation Skills 1. Managing the Context: Communicate clearly why the group is meeting and where the group is meeting. Establish good expectations for the meeting. 2. Designing: Think about and decide what format the meeting will take and how to make the meeting interesting, e.g. some small groups, some one-on-one discussion, etc.
  • 11. Key Facilitation Skills 3. Conducting: Facilitate the actual meeting with attention to all the different facilitator skills identified here below. 4. Participating: Clarify for yourself and others when you are contributing to the discussion and when you are facilitating.
  • 12. Key Facilitation Skills 5. Apprehending: Notice what is going on in the group – non-verbal signals, who is participating and who is not, what is going on just beneath the surface that no one is talking about. 6. Diagnosing: Decide if the meeting is moving in the right direction or not, whether or not it is accomplishing the stated goals.
  • 13. Key Facilitation Skills 7. Intervening: Initiate action to get the group back on the right track; address individual group members who may be disrupting progress. 8. Closing: Bring meetings to an effective conclusion, determine what the important steps are, and who is responsible to accomplish key tasks. Next meeting is clearly determined.
  • 14. Facilitation Practice
  • 15. Facilitation Practice (Write 3-5 Needs Statements) A need statement describes the user’s need(s) and what the expected results are. This formula can be used to articulate the need: Formula: [User] seeks to [describe the need] in order to [describe the desired result]. Examples: 1. [The crèche owner] seeks to [make the crèche financially sustainable] in order to [pay the salaries of her staff]. 2. [The 12-year old girl] seeks to [lead a healthy life and get an education] in order to [start a family when she is ready]. 3. [Thandi] seeks to [break out of the cycle of poverty] in order to [enable future generations of her family to lead a decent and prosperous life]. This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent AMS 15