QUALC Presentation at the EFQUEL Innovation Forum 2009

Quality Assurance Network for Adult Learning Centres THE QUALC APPROACH Mariarosa Di Nubila -Scienter- WORKSHOP EFQUEL INNOVATION FORUM 2009 HELSINKI 23 rd 24 th 25 th September 2009

QUALC PROJECT
is an educational network
uniquely developed
to assure the Quality to
the European Adult Learning Organisations,
their learners and communities.

QUALC PROJECT
is a research and experimentation
to design and provide
the QUALC QUALITY ASSURANCE
to determine the idea of quality and convey it
to the ADULT LEARNING CENTRES
in Europe

QUALC PROJECT
is a learning opportunity
for all actors involved in the project
to add value to
the QUALC QUALITY PROCESS
in order to perform a
QUALC QUALITY CERFICATION

QUALC PROJECT
Has been drawn on the basis of the experiences of eight European Countries
thanks to a Grundtvig Project
of the Lifelong Learning Program.
This partnership project consists of
Sweden, Italy, Germany,
Romania, U.K., Belgium, France.

This partners' project represents a range of organizations from the public and private sectors referring to Adult Education and LEARNING,
local and national public authorities,
high education institutions,
not profit-making organizations,
European quality assurance research foundation.

QUALC APPROACH which one?
“ Quality” in learning opportunities means to facilitate the access to a lifelong learning process for all citizens.
In line with the Lisbon Strategy, the access to learning opportunities and recognition of learning achievements is essential for all citizens for their daily and working life and their participation in the community.

How to obtain QUALC-Quality?
From the experiences of all partners involved in the project and engaged in an exhaustive research upon
the Quality Assurance carried out in the above- mentioned countries
(for all results: www.qualityfoundation.org/qualc )
the QUALC team agreed on the following idea and approach:

Quality is a continuous process of
sharing, participating, improving
among all actors of
Adult Learning Centers
involved in the learning activities:
Learner, Organisation, Community

It is not possible to delegate Quality
The Learner, the Organisation, the Community
are responsible for the Quality

QUALC QUALITY promotes this idea in order to create quality opportunities for a social and cultural integration of all European citizens

If the learner, the organization and the community have the possibility to share and compare
- Experiences from no-formal and informal learning
Backgrounds and Knowledge
Ideas and Values
Requirements and expectations
Methods and Tools of learning processes
Service management
Resources
Contexts

The Learner, the organization and the community will be able to create and improve the quality for:
A wider range of experiences in no-formal and informal learning
Deeper knowledge for different target groups and contexts
Innovative and creative ideas
Added values
More specific context-referred methods and tools
More flexible and sustainable learning processes
More offers of learning activities
More accessible lifelong learning opportunities.

Through the sharing of the know-how of their different learning experiences,
The learner, the organization and the community
generate a process of quality as a benefit for all:
Quality of learning,
working and living

In this way all actors involved in this process will get a benefit.
Which one?

Benefits granted to ALOs
Improvement of the quality management
Improvement of the quality supply levels (e.g. organisational portfolio) and increase in the efficiency and operational effectiveness
Increase in the ability to promote learning experience
Evidence of quality supply for funding bodies
Enhanced legitimacy and recognition through benchmarking and peer learning

Raise in the number of learners
Offer of a variety of learning experiences
Understanding and meeting customers and learners’ requirements
Attitude to change
Ability to learn from experience
Learning based on the metha-learning and continuous improvement

Benefits granted to the Learners
Improved learning
Access to more comprehensive information concerning good opportunities to learn effectively
Improved standards in individual learning
Active involvement in the learning process and its on-going improvement
Mastery of one’s learning experience and enhancement of the learners’ commitment and achievement

Appreciation and satisfaction got from the learning experience
More opportunities
Better employment and flexibility
Equality of opportunities
Improvement of the quality assurance

Benefits granted to the Community
Increased confidence in the reliability and learning supply quality
Improved availability of proper learning supply
Increased availability of experts with appropriate skills
Better community development through active ALOs contributors
A greater sense of understanding towards individual and community requirements

The AIMS of the QUALC QUALIY APPROACH are to
support ALOs in assessing how successful they are in providing learning experiences for adults in the community,
support ALOs in assessing how successful they are in engaging stakeholders in the process of continuous quality improvement
support ALOs in quality assuring-learning supply through in-formal and non-formal learning delivery.
The Quality approach defined by the QUALC consortium is based on
a number of key principles

Therefore, we can infer that the PRINCIPLES of QUALC Quality Approach are:
1. “Quality learning” is also “Quality as learning”.
This QUALC QUALITY process needs to respect some conditions to obtain a high quality level and
this principle is the base:
Quality as a process of learning,
sharing and improving
with all people involved

2. The ALC is considered to be more than just a place where people can carry out learning activities.
The whole community is a place where people have opportunities to learn.
The ALC is a place where the methalearning takes place and the participants in the learning process receive and give feedbacks.

3. THE QUALC QUALITY recognises
different forms of learning
and
it is based on the concept of evaluating
in-formal and no-formal learning

4. The QUALC QUALITY is a flexible
process to be adopted in different ALCs
to promote creativity and innovation

QUALC QUALITY MATRIX APPROACH
On the basis of these principles
we have drawn the
QUALC Quality Matrix Approach
useful to design the
QUALC Quality Process for ALCs
to achieve the QUALC Certification

QUALC APPROACH MATRIX Learners Organization Community Learning Contexts Learning Resources Learning Processes

QUALC APPROACH MATRIX and QUALC QUALITY CRITERIA Learners Organization Community Learning Contexts
Meeting learner’s requirements
Improvement of Individual Learning
Evaluating the Learner as a Resource
Flexibility of Learning Pathways
Quality of the Learning Supply-Provision
Learning Resources
Commitment to Innovation
Strategy & Vision
Effective Tools for the “access & usage of resources”
Competent tutors/centre- staff supporting learning environment
Documented processes
Transparent methods
Documented results
IPR management
Learning Processes
Meeting the Community Demands
Different Stakeholders in the Community act as a resource for better learning
Impact on local, regional and national community

The QUALC QUALITY PROCESS

The QUALITY
is the base of self-esteem
and
self-esteem is the base
of learning improvement

THANK YOU FOR YOUR ATTENTION
Mariarosa Di Nubila
Scienter – Italy
[email_address]

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QUALC Presentation at the EFQUEL Innovation Forum 2009

by European Foundation for Quality in E-Learning on Jan 30, 2010

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QUALC Presentation at the EFQUEL Innovation Forum 2009 — Presentation Transcript