EFQM is a non-profit foundation, based in Brussels.It was formed by a group of leading European organisations to develop a framework to help improve the effectiveness, efficiency and competitiveness of organisations in Europe.The result was the EFQM Excellence Model, a holistic framework that can be applied to any organisation, regardless of size or sector.Today, EFQM and our network of partners have 30,000 member organisations. In addition to the Excellence Model, EFQM offers a range of training, assessment and recognition services to help organisations on their journey towards excellence. We are also the platform that enables our members to share their knowledge, experience and learning.
The EFQM has members from many different sectors – and our network is one of our key strengths. The EFQM Excellence Model provides a common framework that enables the rapid exchange of ideas and experience between different organisations; from completely different sectors.For example, it’s common place at EFQM events to see someone from a large, multi-national automotive manufacturer talking with someone from a hotel… a school… or even a dentist.<<Add personal example to bring this to life>>
The world is a competitive place… like a bike race. In a bike race, we normally see a lead pack – the guys at the front. During the race, they speed up <<click>>… they break away from the rest. This makes the others speed up so the leaders don’t get away <<click>>. If we want to improve a whole group of organisations (or the economy), if we focus our efforts on enabling the leader group to speed up <<click>>, the rest will naturally follow to keep up. In EFQM, we recognise the achievements of leading organisations and share their knowledge, through events, case studies and ultimately to updates of the EFQM Excellence Model itself, to ensure the others can keep pace with the leaders.
Used to be… - The top man who directs and is in control of all aspects of his business.- Operates through a hierarchy of management and his organisation has a fairly well-defined and right structureUntil.. The luxury of stability disappearedMarkets, customer and technology changes EVERY DAYTheir core business is constantly under threat from newcomers with a different business paradigmThey need to…- Harness the ideas, skills, energy and enthusiasm or their entire team to succed
Everyone that contributes to the management and change process and leave you to consider who this should be in your organisationWhat do they do?She/he is however focused on achieving objectives through people. Have a clear vision and are good at communicating itThey are definitely agents for change and inspire and motivate.they are role models for integrity, social responsibility and ethical behavior, both internally and externally, ensuring their people adopt the highest standards of ethical behaviour.
Date: 10th October 2013
Join and learn from two different companies
WHY DO THEY USE EXCELLENCE?
― To create a common direction
― To stay focused on the strategy
PostNord AB is the parent company of the Group formed by the merger of Post
Danmark A/S and Posten AB.
PostNord = + + +
EFQM finalist in 2006
Recognised for Excellence
Turnover 39 billions
11 million letters
11,000 pallets of goods
25 million residents and two million businesses in the Nordic region are served
every working day!
All year long, around the clock, we work to assist our customers with world-
class communications and logistics solutions
A common method that will maintain focus on realising the Strategy – in a large and
merged company - will provide benefits;
One common language
One strategy tool
Three different Operational Units will show their business case of how
they have worked with PostNord Excellence. Each case will be presented
by the Head of the Operational Units
To ensure that the Strategic Roadmap 2015 is kept on
track, a common strategic tool was introduced at
PostNord. At the Good Practice Day, you will learn
How good leadership shows the direction to
employees to ensure execution of the strategy
How common language and sharing of
knowledge can contribute to the merger of two
large companies across borders with different
How a common evaluation process at PostNord
visualises the business unit others can learn from
in a merged business across borders (best
practices to deploy…)
How the implementation can be done without
dozens of consultants
“How do we create a common direction, business
language and structure in a world where the
competition demands more and more agility and
In Grundfos the answer to our challenges is a
relentlessly ambitious strive for excellence, which is
grounded in our value based thinking and behaviour.
During the 20 year long excellence journey we
have wound several international awards both in
Denmark, France, Germany and national awards in
many other countries – yet the excellence journey
will never stop.
We use the EFQM Excellence Model on a company
level, and the added value reinforce a culture of
excellence which implicit becomes present in
everything we do. Two examples of this are our
Leadership principles and Shop Floor Excellence
model, which we would like to share.
Welcome Finn Hansen, head of Group HR at PostNord
Introduction to EFQM Samuli Pruikkonen, Membership Manager at
Why Excellence at Grundfos? Ebbe Ernst Christensen, Business Excellence
Consultant at Groundfos
PostNord Excellence Finn Hansen, Head of Group HR at PostNord
"Bringing Excellence to life in local
Martin Von Horsten, Head of Distribution
”How Excellence works in practice in the
Karlsson, Regional Manager
”How to begin – to practice excellence, step
Serbaz Shali, Manager Operations, PostNord
Dinner and conclusions from the day
The Event will take place at:
DK – 1556 Copenhagen
From Copenhagen Airport
You can go by train or by taxi.
The distance between Copenhagen Airport
and PostNord, is approx. 15 kilometers.
― Vesterbrogade 11B,
1560 København, +4533311432 (approx 100
― Hotel Wakeup Copenhagen
Carsten Niebuhrs Gade 11, 1560 København,
+45 44 80 00 00 (approx 100 euro)
― Or look at:
For any other question
EFQM: Maialen firstname.lastname@example.org
PostNord: Hanne email@example.com