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Invitatio for the Good Practice Visit at PostNord

Invitatio for the Good Practice Visit at PostNord

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  • EFQM is a non-profit foundation, based in Brussels.It was formed by a group of leading European organisations to develop a framework to help improve the effectiveness, efficiency and competitiveness of organisations in Europe.The result was the EFQM Excellence Model, a holistic framework that can be applied to any organisation, regardless of size or sector.Today, EFQM and our network of partners have 30,000 member organisations. In addition to the Excellence Model, EFQM offers a range of training, assessment and recognition services to help organisations on their journey towards excellence. We are also the platform that enables our members to share their knowledge, experience and learning.
  • The EFQM has members from many different sectors – and our network is one of our key strengths. The EFQM Excellence Model provides a common framework that enables the rapid exchange of ideas and experience between different organisations; from completely different sectors.For example, it’s common place at EFQM events to see someone from a large, multi-national automotive manufacturer talking with someone from a hotel… a school… or even a dentist.<<Add personal example to bring this to life>>
  • The world is a competitive place… like a bike race. In a bike race, we normally see a lead pack – the guys at the front. During the race, they speed up <<click>>… they break away from the rest. This makes the others speed up so the leaders don’t get away <<click>>.  If we want to improve a whole group of organisations (or the economy), if we focus our efforts on enabling the leader group to speed up <<click>>, the rest will naturally follow to keep up. In EFQM, we recognise the achievements of leading organisations and share their knowledge, through events, case studies and ultimately to updates of the EFQM Excellence Model itself, to ensure the others can keep pace with the leaders.
  • Used to be… - The top man who directs and is in control of all aspects of his business.- Operates through a hierarchy of management and his organisation has a fairly well-defined and right structureUntil.. The luxury of stability disappearedMarkets, customer and technology changes EVERY DAYTheir core business is constantly under threat from newcomers with a different business paradigmThey need to…- Harness the ideas, skills, energy and enthusiasm or their entire team to succed
  • Everyone that contributes to the management and change process and leave you to consider who this should be in your organisationWhat do they do?She/he is however focused on achieving objectives through people. Have a clear vision and are good at communicating itThey are definitely agents for change and inspire and motivate.they are role models for integrity, social responsibility and ethical behavior, both internally and externally, ensuring their people adopt the highest standards of ethical behaviour.


  • 1. 2  Host: PostNord  Date: 10th October 2013  Join and learn from two different companies  WHY DO THEY USE EXCELLENCE? ― To create a common direction ― To stay focused on the strategy  SPEAKERS ― PostNord ― EFQM ― Grundfos
  • 2. PostNord AB is the parent company of the Group formed by the merger of Post Danmark A/S and Posten AB. PostNord = + + + EFQM finalist in 2006 Recognised for Excellence  Turnover 39 billions  39.000 employees  11 million letters  400,000 parcels  11,000 pallets of goods  25 million residents and two million businesses in the Nordic region are served every working day!  All year long, around the clock, we work to assist our customers with world- class communications and logistics solutions
  • 3. A common method that will maintain focus on realising the Strategy – in a large and merged company - will provide benefits;  Strong leadership  One common language  One strategy tool  Transperancy  Performance management  External focus Three different Operational Units will show their business case of how they have worked with PostNord Excellence. Each case will be presented by the Head of the Operational Units
  • 4. To ensure that the Strategic Roadmap 2015 is kept on track, a common strategic tool was introduced at PostNord. At the Good Practice Day, you will learn about:  How good leadership shows the direction to employees to ensure execution of the strategy  How common language and sharing of knowledge can contribute to the merger of two large companies across borders with different cultures  How a common evaluation process at PostNord visualises the business unit others can learn from in a merged business across borders (best practices to deploy…)  How the implementation can be done without dozens of consultants “How do we create a common direction, business language and structure in a world where the competition demands more and more agility and optimisation?” In Grundfos the answer to our challenges is a relentlessly ambitious strive for excellence, which is grounded in our value based thinking and behaviour. During the 20 year long excellence journey we have wound several international awards both in Denmark, France, Germany and national awards in many other countries – yet the excellence journey will never stop. We use the EFQM Excellence Model on a company level, and the added value reinforce a culture of excellence which implicit becomes present in everything we do. Two examples of this are our Leadership principles and Shop Floor Excellence model, which we would like to share.
  • 5. Welcome Finn Hansen, head of Group HR at PostNord Introduction to EFQM Samuli Pruikkonen, Membership Manager at EFQM Why Excellence at Grundfos? Ebbe Ernst Christensen, Business Excellence Consultant at Groundfos PostNord Excellence Finn Hansen, Head of Group HR at PostNord "Bringing Excellence to life in local leadership” Martin Von Horsten, Head of Distribution ”How Excellence works in practice in the mail business” Karlsson, Regional Manager ”How to begin – to practice excellence, step by step” Serbaz Shali, Manager Operations, PostNord Strålfors Dinner and conclusions from the day
  • 6. The Event will take place at: PostNord Bernostorffsgade 36 DK – 1556 Copenhagen  From Copenhagen Airport You can go by train or by taxi. The distance between Copenhagen Airport and PostNord, is approx. 15 kilometers.  Hotels: ― Vesterbrogade 11B, 1560 København, +4533311432 (approx 100 euro) ― Hotel Wakeup Copenhagen Carsten Niebuhrs Gade 11, 1560 København, +45 44 80 00 00 (approx 100 euro) ― Or look at:  For any other question EFQM: Maialen PostNord: Hanne Marianne