Know Thy Consumer
 
20 years ago… Christian publishing was a simpler world…
Fewer Publishers   Fewer Retail Choices Fewer Media Choices   Predictable Customers Simple Product Formulas Back then…
… the times they are a chang’n Bob Dylan
 
20 Year Growth in Religious Title Output Source – Bowker Books in Print
Book unit sales   Source – BISG Trends Reports
Media Choices Exploding <ul><li>Before 1975, consumer had 8 choices for entertainment and information </li></ul><ul><li>To...
Struggle for attention: The competition for attention and for  time  increases Competition for attention 1985 2008 TV Chan...
The emergence of Zero-Sum
Paths of Life – The Way We Were Adolescence First Job Get Married Buy House Have Babies Raise Children Leisure Activities ...
Start First Job Get Married Buy House Have Babies Raise Children Travel/ Leisure Activities Retire Change Jobs Attend Coll...
… how do you make the connection?
WHO IS YOUR CONSUMER?
… A CHRISTIAN FOR THE MOST PART
CTI and Bowker to Partner on  Christian Segmentation Study
PubTrack TM  Consumer – About A consumer survey panel that provides answers to consumer book and media and purchase behavi...
<ul><li>Survey </li></ul><ul><ul><li>Type:  Weekly Online </li></ul></ul><ul><ul><li>Length:  Between 60-75 questions  </l...
Summary of  Research Objectives <ul><li>Collect, track, and monitor purchase patterns & behavioral changes based on detail...
Developing a consumer-focused strategy starts with asking lots of questions… What are their habits? Where do they shop? Wh...
… consumers can tell us things that book data can’t … Micro Market Define our retail value Create special product Define t...
Today’s landscape:  <ul><li>In 2007…… </li></ul><ul><li>164 million Americans 13+ years purchased at least one book </li><...
Reading in America –  Reading Frequency
The “Who”   insights into the book buyer
Who Buys Books? – Revenue generated by Christian segment
Who Buys Books?   Generational profile of books purchased
Insight & Question <ul><li>Individuals  under the age of 40  account for  less then 28%  of Active Christian book purchase...
Understanding generational diversity  Christian Book Buyer Genre Purchases by Generation
Age Change in The Decade Ahead
. Who Buys Books? Gender
Male vs. Female Christian Fiction Gap
Insight & Question <ul><li>Males account for 32% of the Fiction Market – yet only 11% of the Christian Fiction Market… </l...
Active Female Christians –  General vs. Christian Fiction Purchases
Insight & Question <ul><li>Active Female Christians are buying more Fiction books then Christian Fiction books… </li></ul>...
Who Buys Books? HH Income Levels by Panel Participation
Who Buys Books? HH Income Levels by $$ Spent on Books
Christian books Purchased by  Active Christians sales  by binding types
General Trade Books Purchased by Active Christians GT sales  by binding types
Comparison of Product Types Purchased by Active Christians General Trade Titles Christian Titles
Wal-Mart Book Sales by Binding Type
Insight & Questions <ul><li>59%  of Active Christian HH’s make less then $50,000 year… </li></ul><ul><li>… are your produc...
. Who Buys Christian Books?  Types of ‘Christian’ Buyers
Insight & Question <ul><li>22%  of Christian book buyers are either Catholic or Mormon consumers  … </li></ul><ul><li>… wh...
The “Where”   insights into where books are purchased
. Where are Books Purchased?
  Where are Books Purchased?  Direct to Consumer Subset
Where are Books Purchased?  Retail Subset
Insights & Question <ul><li>Active Christians still make majority of book purchases at Christian stores (39% - 31%)but the...
Know Thy Consumer – BIG IDEA <ul><li>The retail and direct to consumer landscape is fragmenting into many pieces… the chal...
The “Why”   insights into motivation for purchase
Why books are purchased? Planned vs. Impulse
Why books are purchased? Purpose
Insight & Question? <ul><li>Active Christians purchase a majority of their books  (66%) either on impulse or  at times whe...
The “How”   How much are they spending? How frequently are they shopping?
Purchase metrics  How often are they buying? . <ul><li>Store visits & books purchased per visit by outlet </li></ul>.
Purchase metrics:  Value per channel . .
Purchase metrics  How much are they paying? . .
<ul><li>Christian Book </li></ul><ul><li>Store display/on shelf/spinning rack </li></ul><ul><li>Recommendation from a frie...
Know Thy Consumer – BIG IDEA <ul><li>Developing consumer metrics around your loyal customer base not only allows you to as...
Insights & Question <ul><li>… while shopping occasions are close, Active Christians have a significantly higher per dollar...
Concluding thoughts <ul><li>How well do you know the consumers of your products? </li></ul><ul><li>… are you stuck on ster...
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Gallagher ELS presentation

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Gallagher ELS presentation

  1. 1. Know Thy Consumer
  2. 3. 20 years ago… Christian publishing was a simpler world…
  3. 4. Fewer Publishers Fewer Retail Choices Fewer Media Choices Predictable Customers Simple Product Formulas Back then…
  4. 5. … the times they are a chang’n Bob Dylan
  5. 7. 20 Year Growth in Religious Title Output Source – Bowker Books in Print
  6. 8. Book unit sales Source – BISG Trends Reports
  7. 9. Media Choices Exploding <ul><li>Before 1975, consumer had 8 choices for entertainment and information </li></ul><ul><li>Today, consumers have 21 choices for entertainment and information </li></ul>1975 2008
  8. 10. Struggle for attention: The competition for attention and for time increases Competition for attention 1985 2008 TV Channels 10 – 15 500 + Web Sites 0 30 million Publications 100 + 1,000 + Radio Stations 10 + 10,000 + Product Lifecycles Decades Months E-mail SPAM Messages sent per day 0 Over 60 billion per day Hours in the Day 24 24
  9. 11. The emergence of Zero-Sum
  10. 12. Paths of Life – The Way We Were Adolescence First Job Get Married Buy House Have Babies Raise Children Leisure Activities Travel Retire Visit Children Change Jobs Plan for Retirement Chance ? Single Married Empty Nest Retire Attend College Take Vacations Buy second house Start
  11. 13. Start First Job Get Married Buy House Have Babies Raise Children Travel/ Leisure Activities Retire Change Jobs Attend College Take Vacations Gen Y Gen X Boomers Matures Get Divorced Plan for Retirement Second Family Remarry Adolescence Paradox Prison Paths of Life – The Way We Are Now Sources: PQ Media, VISA Buy vacation property Chance ? Independent Need connected-ness Lack of time Do it yourself Info seekers Solution seekers Info overload Desire choice
  12. 14. … how do you make the connection?
  13. 15. WHO IS YOUR CONSUMER?
  14. 16. … A CHRISTIAN FOR THE MOST PART
  15. 17. CTI and Bowker to Partner on Christian Segmentation Study
  16. 18. PubTrack TM Consumer – About A consumer survey panel that provides answers to consumer book and media and purchase behaviors.
  17. 19. <ul><li>Survey </li></ul><ul><ul><li>Type: Weekly Online </li></ul></ul><ul><ul><li>Length: Between 60-75 questions </li></ul></ul><ul><ul><li>Key Information: Individual Activities & Book Purchases </li></ul></ul><ul><li>Consumer Sample </li></ul><ul><ul><li>30,000 men, women, teens: US Rep </li></ul></ul><ul><ul><ul><li>Provides demographic, key interests/activities, book ownership, reading interests, religious affiliation/habits, general attitudes/usage relative to media usage </li></ul></ul></ul>PubTrack TM Consumer: Data Collection
  18. 20. Summary of Research Objectives <ul><li>Collect, track, and monitor purchase patterns & behavioral changes based on detailed information directly from CONSUMERS : </li></ul><ul><ul><ul><ul><ul><li>All book purchases in … </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>All formats from … </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>All outlets </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Demographic details </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Psychographic details </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Purchase influences </li></ul></ul></ul></ul></ul>
  19. 21. Developing a consumer-focused strategy starts with asking lots of questions… What are their habits? Where do they shop? What do they belong to? What motivates their book purchases? How much time are they spending online? How often do they buy? Where do they get their information?
  20. 22. … consumers can tell us things that book data can’t … Micro Market Define our retail value Create special product Define the competition Purchase Motivation? Why did they buy it?
  21. 23. Today’s landscape: <ul><li>In 2007…… </li></ul><ul><li>164 million Americans 13+ years purchased at least one book </li></ul><ul><ul><li>64% of US Population (13+ yrs) </li></ul></ul><ul><li>1.4 billion books bought by individuals 13+ years </li></ul><ul><li>$14.3 billion dollars spent for these books </li></ul>
  22. 24. Reading in America – Reading Frequency
  23. 25. The “Who” insights into the book buyer
  24. 26. Who Buys Books? – Revenue generated by Christian segment
  25. 27. Who Buys Books? Generational profile of books purchased
  26. 28. Insight & Question <ul><li>Individuals under the age of 40 account for less then 28% of Active Christian book purchasers… </li></ul><ul><li>… how do they differ in what they buy and do you have a defined strategy to reach them? </li></ul>
  27. 29. Understanding generational diversity Christian Book Buyer Genre Purchases by Generation
  28. 30. Age Change in The Decade Ahead
  29. 31. . Who Buys Books? Gender
  30. 32. Male vs. Female Christian Fiction Gap
  31. 33. Insight & Question <ul><li>Males account for 32% of the Fiction Market – yet only 11% of the Christian Fiction Market… </li></ul><ul><li>… how can you better serve them to narrow this gap? </li></ul>
  32. 34. Active Female Christians – General vs. Christian Fiction Purchases
  33. 35. Insight & Question <ul><li>Active Female Christians are buying more Fiction books then Christian Fiction books… </li></ul><ul><li>… do you know what non-Christian genres they like and can you compete with them ? </li></ul>
  34. 36. Who Buys Books? HH Income Levels by Panel Participation
  35. 37. Who Buys Books? HH Income Levels by $$ Spent on Books
  36. 38. Christian books Purchased by Active Christians sales by binding types
  37. 39. General Trade Books Purchased by Active Christians GT sales by binding types
  38. 40. Comparison of Product Types Purchased by Active Christians General Trade Titles Christian Titles
  39. 41. Wal-Mart Book Sales by Binding Type
  40. 42. Insight & Questions <ul><li>59% of Active Christian HH’s make less then $50,000 year… </li></ul><ul><li>… are your product and pricing strategies matching this demographic? </li></ul><ul><li>… where are Christian mass market and value priced products? </li></ul>
  41. 43. . Who Buys Christian Books? Types of ‘Christian’ Buyers
  42. 44. Insight & Question <ul><li>22% of Christian book buyers are either Catholic or Mormon consumers … </li></ul><ul><li>… what opportunities (revenue or otherwise) does this create? </li></ul>
  43. 45. The “Where” insights into where books are purchased
  44. 46. . Where are Books Purchased?
  45. 47. Where are Books Purchased? Direct to Consumer Subset
  46. 48. Where are Books Purchased? Retail Subset
  47. 49. Insights & Question <ul><li>Active Christians still make majority of book purchases at Christian stores (39% - 31%)but the gap is narrowing… </li></ul><ul><li>… the tide has already changed with less active Christians now choosing a general trade store more frequently (44% - 25%). </li></ul><ul><li>… do you have in place a strategy to understand the unique needs of each consumer as they intersect with your many sales channels? </li></ul>
  48. 50. Know Thy Consumer – BIG IDEA <ul><li>The retail and direct to consumer landscape is fragmenting into many pieces… the challenge as a publisher is to embrace this change and develop micro market sales and marketing strategies that cater uniquely to these segments. </li></ul>
  49. 51. The “Why” insights into motivation for purchase
  50. 52. Why books are purchased? Planned vs. Impulse
  51. 53. Why books are purchased? Purpose
  52. 54. Insight & Question? <ul><li>Active Christians purchase a majority of their books (66%) either on impulse or at times when they had not intended to purchase a book they were wanting… </li></ul><ul><li>… what are you doing to differentiate you products in cover color & design, spine design, author placement, book category placement, etc that will cause you to stand out on the book shelf? </li></ul><ul><li>… what efforts are you taking with the retailer to get end cap placement, cross merchandised, point of purchase, etc to encourage an impulse purchase? </li></ul>
  53. 55. The “How” How much are they spending? How frequently are they shopping?
  54. 56. Purchase metrics How often are they buying? . <ul><li>Store visits & books purchased per visit by outlet </li></ul>.
  55. 57. Purchase metrics: Value per channel . .
  56. 58. Purchase metrics How much are they paying? . .
  57. 59. <ul><li>Christian Book </li></ul><ul><li>Store display/on shelf/spinning rack </li></ul><ul><li>Recommendation from a friend/relative </li></ul><ul><li>Online/Internet Advertisement </li></ul><ul><li>Direct Mail/Catalog </li></ul><ul><li>Online Book Review </li></ul><ul><li>Top Publishers </li></ul><ul><li>Store display/on shelf/spinning rack </li></ul><ul><li>Recommendation from a friend/relative </li></ul><ul><li>Saw or Heard Author speak </li></ul><ul><li>Direct Mail/Catalog </li></ul><ul><li>Online/Internet Advertisement </li></ul><ul><li>Total Market </li></ul><ul><li>Store display/on shelf/spinning rack </li></ul><ul><li>Recommendation from a friend or relative </li></ul><ul><li>Online/Internet Advertisement </li></ul><ul><li>Online Book Review </li></ul><ul><li>Direct Mail/Catalog </li></ul>Why Purchased How did you become aware of the product?
  58. 60. Know Thy Consumer – BIG IDEA <ul><li>Developing consumer metrics around your loyal customer base not only allows you to assess the profitability of a particular consumer segment, but it also allows you to more accurately measure the impact your marketing and promotion have on that retail segment. </li></ul>
  59. 61. Insights & Question <ul><li>… while shopping occasions are close, Active Christians have a significantly higher per dollar and more frequent purchase occasion at Christian retail outlets. </li></ul><ul><li>… how will you maintain an approach to keep your best customers happy… in the midst of a changing market landscape? </li></ul><ul><li>… do you have in place a strategy to understand the unique needs of each consumer as they intersect with your many sales channels? </li></ul><ul><li>… what are you doing to work with retail to reward their very best customers in order to assure they can retain the foot traffic into their stores? </li></ul>
  60. 62. Concluding thoughts <ul><li>How well do you know the consumers of your products? </li></ul><ul><li>… are you stuck on stereotypical images? </li></ul><ul><li>… are you only meeting just some of there needs when you could be doing more… if you just knew them better? </li></ul><ul><li>… when was the last time you went out and met your consumer? </li></ul><ul><li>… book data is indispensable… but it can’t tell you anything about the soul behind the book. </li></ul>
  61. 63. [email_address]

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