2007 EBU Training VRT news security and continuity

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  • 1. Security & continuity of service managing the unacceptable black screen risk g g p 14 XII 2007 / Dieter Boen & Francis Van Werde
  • 2. managing the unacceptable black screen risk What wil be your answer when users asks for guarantees ? “trust me” isn’t a good answer it is important to give prove of a good business plan
  • 3. managing the unacceptable black screen risk (1) Role of keyusers y – a selection of confident people (no nerds, all divisions, ….) – testing & configuration of the system – adjusting the workflow – teaching en coaching all users – written manuals and maintaining – safeguarding the workflow in early stage – consultancy on i lt improvements t Redundancy in technology & workflows – no single points of f il i l i t f failure – monitoring (over)loads
  • 4. managing the unacceptable black screen risk (2) Parcours of implementation – technical test / mini-system / build / UAT / dryruns / general rehearsels / live / support (builders & handover support) / status meetings / communication on reports, bugs, status, … – points of “go / no-go” – avoid bi b id big bangs. B i i new systems as stand alone i phases Bring in d l in h Handover from builders to Support Having a staging environment & production platform Listen to users. Before and during go-live. Listen to critics. Be prepared for extra training extra-training. Knowledge of the architecture and it’s effects
  • 5. Test, test, test Demo 12 2006 Functional test 02 2007 Load & performance test 04 2007 User acceptance test 04 2007 Dry run 05 2007
  • 6. managing the unacceptable black screen risk (3) Other suggestions ?