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2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
2007 EBU Training VRT news security and continuity
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2007 EBU Training VRT news security and continuity

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  • 1. Security & continuity of service managing the unacceptable black screen risk g g p 14 XII 2007 / Dieter Boen & Francis Van Werde
  • 2. managing the unacceptable black screen risk What wil be your answer when users asks for guarantees ? “trust me” isn’t a good answer it is important to give prove of a good business plan
  • 3. managing the unacceptable black screen risk (1) Role of keyusers y – a selection of confident people (no nerds, all divisions, ….) – testing & configuration of the system – adjusting the workflow – teaching en coaching all users – written manuals and maintaining – safeguarding the workflow in early stage – consultancy on i lt improvements t Redundancy in technology & workflows – no single points of f il i l i t f failure – monitoring (over)loads
  • 4. managing the unacceptable black screen risk (2) Parcours of implementation – technical test / mini-system / build / UAT / dryruns / general rehearsels / live / support (builders & handover support) / status meetings / communication on reports, bugs, status, … – points of “go / no-go” – avoid bi b id big bangs. B i i new systems as stand alone i phases Bring in d l in h Handover from builders to Support Having a staging environment & production platform Listen to users. Before and during go-live. Listen to critics. Be prepared for extra training extra-training. Knowledge of the architecture and it’s effects
  • 5. Test, test, test Demo 12 2006 Functional test 02 2007 Load & performance test 04 2007 User acceptance test 04 2007 Dry run 05 2007
  • 6. managing the unacceptable black screen risk (3) Other suggestions ?

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