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Enterprise 2.0 in Belgium - A Survey from K Company (June 2010)
 

Enterprise 2.0 in Belgium - A Survey from K Company (June 2010)

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The objectives of this survey are:...

The objectives of this survey are:

* Sketch out a mapping of Enterprise Collaboration Software adoption in Belgium (we limit respondents to companies having headquarters or major offices in our country).
* Surface the organisations’ responsiveness to Enterprise 2.0 concepts and tools, by averaging some core organisational components (structure, hierarchy, culture, distance, technology).
* Identify the main types of tools that would be likely to correspond to the average profile Belgian organisations.
* Identify the overall intentions of Belgian companies to step into the world of Enterprise Collaboration Software (budgets and timeframes).
* Have a rough view of the software market awareness within the Belgian companies.

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    Enterprise 2.0 in Belgium - A Survey from K Company (June 2010) Enterprise 2.0 in Belgium - A Survey from K Company (June 2010) Presentation Transcript

    • Enterprise 2.0 in Belgium : What’safter the hype ?
      An exploratorysurvey by K Company
      1
    • Objectives
      Sample
      Main Results
      Conclusion
      EstimatedKeynoting Time: 15 min.
      2
    • Objectives
      3
    • Objectives
      Evaluate the “penetration rate” of Enterprise 2.0 & Online collaboration tools in Belgium (presence, effort, satisfaction...)
      Identify companies’ intentions on their future Enterprise 2.0 projects & budgets
      Have an overview of the companies’ organizational readiness to Enterprise 2.0 concepts & tools
      Analyzing the impact of organizational design on Enterprise 2.0 deployment
      4
    • Sample
      5
    • 6
      Who were the respondents ?
      Mainly Top/Middle Management, IT & Marketing representatives (16-25 %)
      Few HR people (1,3 %)
      People from the privatesector(bank, medias, services)
      ... but alsofrom thepublic sector(government, institutions) ! (16 %)
      Good balancebetweenSME’s (45 %) and bigcompanies (55 %)
    • Main Results
      Penetration Rate
      7
    • 8
      85 % of the respondents actually already launched an online collaboration project within their company
      63 % of them are quite to very satisfied*
      Top tools are...
      • Collaborative spaces(SharePoint...) 69 %
      • Enterprise platforms(Jive, KP...) 41 %
      • Wikis 39 %
      • Public social networks (Facebook...) 37 %
      • Blogs 35 %
      • Microblogs(Twitter...) 22 %
      * 12,2 % are dissatisfied and 24,5 % have no opinion
    • 9
      What was the cost of all that...?
      • 1/3 invested at least some K€
      • 1/3 didn’t have a budget (!)
      • 1/3 just do not know...
      ... and what was that budget (if any) mainly used for ?
      • 68 % invested at least half of their budget in change management
      (does it surprise you?!)
    • Main Results
      Future Projects & Budgets
      10
    • 11
      The best incentive for new projects ? An existing project !
      And what about budget...? Well then you better have some cash left from your past project ! 
      • Collaborative spaces & Public social networks are the mostpopular
      • Microblogging & Enterprise platformsmaybe the nextstep!
      • Old valuesstillappeal (Blogs, Wikis...)
    • Main Results
      OrganizationalReadiness
      12
    • 13
      WorkOrganization & Hierarchy
      Respondents’ organizations are rather...
      Horizontal
      Informal
    • 14
      Respondents’ organizations are rather...
      HR & Organizational culture
      Young
      Expertised
      Autonomous
      Collective
      Collaborative
      Resistant (!)
    • 15
      Respondents’ organizations are rather...
      Documented
      E-mail minded (!)
      Innovative
      Networked
      Looking for (even more) expertise
      KM, Innovation & Networking
    • Main Results
      Organizational Impact
      16
    • 17
      • Expertised
      • Collective
      • Collaborative
      • Documented
      • Web minded
      • Innovative
      In summary, an online collaboration project will be launched AND will bring satisfaction the most likely (but not only) in an organization which is...
    • 18
      In details, organizational characteristics have an impact on the type of Enterprise 2.0 project launched within the company...
      Just someexamples!
      Expertisedorganizationsmaymake a stronger use of Blogs, Wikis & Collaborative spaces
      Collective organizationsratherlaunch Collaborative spaces, Enterprise platforms, Microblogs... but not thatmuch (traditional) Blogs
      Collaborative spaces (SharePoint...) willbelaunchedwhatever the companyis web minded or not!
      Highlyinnovativeorganizations use all types of online collaboration tools (Blogs in particular) more thanlessinnovativeones
    • Conclusion
      19
    • 20
      There are some exiting insights!
      • Most of the respondents did launch an Enterprise 2.0 project within their company AND many of them are quite satisfiedabout it...
      • Launching such a project is a good triggerto launch other ones! (larger deployment of the same tool or implementation of another one)
      • Respondents’ organizations seem to be on the good wayto fit Enterprise 2.0 basic components (in terms of work organization & culture, HR, KM, innovation etc.)
      • Enterprise 2.0 tools are the most suitable for “mature” organizations... but less mature ones are quite receptive too!
      • Relevancy and appeal of such tools depend on an organization’s purpose & “Enterprise 2.0 readiness”
    • 21
      But let’s keep in mind that...
      • Respondents to this survey may be particularly “Enterprise 2.0 minded”
      • Collaborative spacespopularity may be biased by the massive deployment of SharePoint within any types of companies (and then not only for “pure” Enterprise 2.0 purposes)
      • Appeal for Enterprise 2.0 projects is well there but budget seems to be a quite sensitive issue
      • It is not only sufficient to be “Enterprise 2.0 ready” to succeed, change managementeffort is still of great value
      • Contemporary organizations remain quite e-mail minded and local managerssomewhat resistant
    • 22
      Nevertheless...
      • Enterprise 2.0 & Online collaboration projects are for everyone...
      • Large companies but also SME’s
      • Companies from the private sector... but from the public sectortoo !
      • All levels & positionsare concerned within the organization ! (top & middle managers, marketeers, IT people... as well as HR representatives!)
    • Thank You
      Do you have any questions?
      CONTACT US AT CONTACT@K-CY.COM
      23