International Forum on E 2.0 - Verna Alee - Value Networks
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Verna Alee on Value Networks

Verna Alee on Value Networks

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International Forum on E 2.0 - Verna Alee - Value Networks Presentation Transcript

  • 1. Turning Social NetworksInto Business Results
    10. Juni 2010
    1
    © 1997-2010 Value Networks, LLC All rights reserved.
    Verna Allee
    Verna.Allee@valuenetworks.com
  • 2. Our Company
    June 10, 2010
    2
    © 1997-2010 Value Networks, LLC All rights reserved.
    Next generation business intelligence and analytics
    Applications for (value) network business activity visualization, analysis, optimization
    Enterprise integration for analytics and predictive intelligence
    Expert guidance, training, services
    www.valuenetworks.com
    50 California Street, Suite 1500
    San Francisco, CA 94111
    info@valuenetworks.com
  • 3. Magic Words
    June 10, 2010
    3
    © 1997-2009 Value Networks, LLC All rights reserved.
    Collaboration
    Value
    Networks
    Web2.0
    Productivity
    Innovation
    Social Media
    Profit
    Trust
  • 4. June 10, 2010
    4
    Where Did the Organization Go?
    Project
    Teams
    Communities
    Networks
    Departments
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 5. Discovering Networks
    June 10, 2010
    5
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 6. Radial Org Chart 1924
    W. H. Smith,
    Graphic Statistics in Management McGraw-Hill Book Company,
    New York, ed. First, 1924
    June 10, 2010
    6
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 7. Formal Organization
    Social or Organizational Network Analysis
    Acknowledgement: Valdis Krebs
    June 10, 2010
    7
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 8. Informal Organization
    Shows Knowledge and Communication Flows
    Acknowledgement: Valdis Krebs
    June 10, 2010
    8
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 9. Still Have the Two Worlds Problem
    June 10, 2010
    9
    Processes and Technology
    (30-50% of Business Value)
    People and Networks
    (50-70% of Business Value)
    Human interactions and business transactions are two separate worlds.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 10. Bringing the Two Worlds Together
    June 10, 2010
    10
    And – notsucceeding
    CollaborationPlatforms(Sharepoint)
    Social Network Platforms(LinkedIn)
    loose
    network activationwithbusiness focus
    Platforms
    Value Network
    visuals
    analyticsintelligence
    platform
    Structure(Processes)
    eachtrying to work withall the others
    actionablevalue modeling
    and prediction
    tight
    Supply Chain (IBM, Infosys)
    BP/BI Platforms(SAP)
    Enterprise Focus
    internal
    external
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 11. What is a Value Network?
    A value network is any set of roles and interactions that generates a specific business, economic, or social good.
    June 10, 2010
    11
    A human-centric, role-based, network view of any business activity.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 12. Focus on Roles…
    June 10, 2010
    12
    © 1997-2009 Value Networks, LLC All rights reserved.
  • 13. Formal (Tangible) Deliverables
    June 10, 2010
    13
    AgResearch
    Commercialization
    Can take up to twelve years from idea to market.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 14. Informal (Intangible) Deliverables
    June 10, 2010
    14
    AgResearch
    Commercialization
    Intangibles keep the relationships alive.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 15. Business Results
  • 16. Predictive Intelligence
    Customer Support / Help Desk
    • Predicting variance from service level agreements
    • 17. Systemic impact from priority one incidents
    • 18. Predictive resource planning
    • 19. Monitoring customer experience and impact
    © Verna Allee and ValueNetworks.com 2010 Creative Commons License (reuse permitted with acknowledgement)
  • 20. How it Works
    Predictive Intelligence
    Workflow
    System Data
    Value Network Insights™
    +
    =
    • Querydata from workflow and other systems.
    • 21. Revealthe hidden network patterns.
    • 22. Predict problems and breakdowns.
    • 23. Improve process performance.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 24. All interactions – Process and Human
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    Test estimate requester
    Chargeline assigner
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    IDS Technical Analyst
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    BCA Proposal Creator
    RO RFP Creator
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    Resource Owner
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    PIW Creator
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    CITAP Inputer - RO_IDS
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    IDS Proposal evaluator-acceptor
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    BCA cost policy reviewer
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    ITAR_EAR Analyst-Determiner
    IDS Cost Analyst
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    authorized management approver
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    Test estimate reasonableness assessor
    Functional estimate approver
    BCA SOW estimate and PoP validator
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    Expiration date assigner
    BCA work performer
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    Authorized management SOW approver(s)
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    IDS requirements researcher-author - SOW Initiator
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    BCA RFP Reviewer
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    IDS financial analyst
    Non-FTO_V estimate collector-checker-coordinator
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    Authorized management PIW approver
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    Integrator of test requirements
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    SOW Inputer - RO
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    BCA proposal implementer
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    BCA SOW final validator
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    Coordinator
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    Functional resource estimator
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    RO SOW Final Approver
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    Technical Designer-finalizer PO coordinator
    0
    0
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    Non-FTOV estimate collector-checker-coordinator
    0
    Job Number Assigner
    0
    0
    0
    0
    BCA estimate integrator
    0
    0
    Functional SME
    0
    0
    0
    CITAP Project Manager
    0
    BCA Price approver
    0
    0
    0
    FOTV-BCA PO info advisor
    0
    0
    BCA Pricer
    0
    0
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    Test estimate collector-checker-documenter
    0
    0
    0
    0
    0
    0
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    Communication convener
    SOW technical evaluator-reviewer
    0
    PoP Adjuster
    Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.
    June 6, 2010
    18
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 25. Quantitative (process) interactions
    0
    0
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    Test estimate requester
    Chargeline assigner
    0
    IDS Technical Analyst
    0
    0
    0
    0
    0
    BCA Proposal Creator
    RO RFP Creator
    0
    0
    0
    0
    Resource Owner
    0
    0
    0
    0
    0
    0
    PIW Creator
    0
    0
    CITAP Inputer - RO_IDS
    0
    0
    0
    0
    0
    IDS Proposal evaluator-acceptor
    0
    0
    BCA cost policy reviewer
    0
    ITAR_EAR Analyst-Determiner
    IDS Cost Analyst
    0
    0
    0
    authorized management approver
    0
    0
    0
    0
    Test estimate reasonableness assessor
    Functional estimate approver
    BCA SOW estimate and PoP validator
    0
    0
    0
    0
    0
    0
    Expiration date assigner
    BCA work performer
    0
    0
    Authorized management SOW approver(s)
    0
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    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    IDS requirements researcher-author - SOW Initiator
    0
    0
    BCA RFP Reviewer
    0
    IDS financial analyst
    Non-FTO_V estimate collector-checker-coordinator
    0
    0
    0
    0
    Authorized management PIW approver
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
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    0
    Integrator of test requirements
    0
    0
    SOW Inputer - RO
    0
    0
    BCA proposal implementer
    0
    0
    BCA SOW final validator
    0
    0
    Coordinator
    0
    0
    0
    0
    Functional resource estimator
    0
    0
    0
    0
    0
    0
    0
    0
    RO SOW Final Approver
    0
    0
    0
    0
    0
    0
    Technical Designer-finalizer PO coordinator
    0
    0
    0
    0
    Non-FTOV estimate collector-checker-coordinator
    0
    0
    Job Number Assigner
    0
    0
    0
    0
    BCA estimate integrator
    0
    0
    Functional SME
    0
    0
    CITAP Project Manager
    0
    0
    BCA Price approver
    0
    0
    FOTV-BCA PO info advisor
    0
    0
    BCA Pricer
    0
    0
    Test estimate collector-checker-documenter
    0
    0
    0
    0
    Communication convener
    SOW technical evaluator-reviewer
    PoP Adjuster
    Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.
    June 6, 2010
    19
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 26. Qualitative (human) interactions
    Test estimate requester
    Chargeline assigner
    IDS Technical Analyst
    0
    0
    BCA Proposal Creator
    RO RFP Creator
    0
    0
    Resource Owner
    PIW Creator
    0
    0
    0
    0
    0
    CITAP Inputer - RO_IDS
    IDS Proposal evaluator-acceptor
    0
    0
    BCA cost policy reviewer
    0
    0
    0
    ITAR_EAR Analyst-Determiner
    IDS Cost Analyst
    authorized management approver
    0
    0
    0
    0
    0
    0
    Test estimate reasonableness assessor
    Functional estimate approver
    BCA SOW estimate and PoP validator
    0
    0
    Expiration date assigner
    BCA work performer
    0
    0
    0
    0
    0
    0
    Authorized management SOW approver(s)
    0
    0
    0
    0
    0
    0
    IDS requirements researcher-author - SOW Initiator
    0
    0
    0
    0
    0
    0
    0
    0
    BCA RFP Reviewer
    IDS financial analyst
    Non-FTO_V estimate collector-checker-coordinator
    Authorized management PIW approver
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    Integrator of test requirements
    SOW Inputer - RO
    0
    0
    0
    BCA proposal implementer
    0
    0
    0
    0
    0
    0
    0
    BCA SOW final validator
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    Coordinator
    Functional resource estimator
    0
    0
    RO SOW Final Approver
    0
    0
    0
    0
    0
    0
    0
    0
    0
    Technical Designer-finalizer PO coordinator
    0
    0
    Non-FTOV estimate collector-checker-coordinator
    Job Number Assigner
    0
    0
    0
    0
    BCA estimate integrator
    0
    0
    Functional SME
    0
    0
    0
    0
    CITAP Project Manager
    BCA Price approver
    0
    0
    0
    0
    FOTV-BCA PO info advisor
    0
    0
    BCA Pricer
    0
    0
    0
    0
    0
    0
    0
    0
    Test estimate collector-checker-documenter
    0
    0
    0
    0
    0
    0
    0
    0
    0
    0
    Communication convener
    SOW technical evaluator-reviewer
    0
    0
    PoP Adjuster
    Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.
    June 6, 2010
    20
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 27. Predictive Intelligence
    Value Network Insights™ RecommendedEscalation
    Each hour wasted in unproductive patterns = COSTS.
    Actual Escalation in Workflow System
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 28. Business Process
    Business Process Management
    • Breakthrough increases in productivity
    • 29. Rapid and more effective organizational redesign
    • 30. Greater flexibility in business processes
    Value Networks are recognized by ITIL and eTom.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 31. Value Networks at Boeing
    Dennis O’DonoghueSr. VP Test & Evaluation
    The Boeing Company is using Value Network Analysis with almost 1/6th of the workforce as a Lean+ business modeling approach.
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 32. Innovation Networks
    Innovation Networks and Business Performance
    • Better manage alliance networks
    • 33. Foster business collaboration and open innovation
    • 34. Activate and monitor regional networks
    • 35. Better deploy and activate network resources
    Development Agencies
    Global Activist Networks
    Healthcare & Innovation Networks
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 36. Innovation Network Phases
    © Verna Allee and ValueNetworks.com 2010 Creative Commons License (reuse permitted with acknowledgement)
    Anticipated Intellectual Capital Creation
    Community Building
    Research Archetype
    Market Validation Archetype
    Commercialization
  • 37. An Expanded Performance Capability
    More accurately depict business performance:
    Identify how the work reallyhappens.
    Design processes that work better.
    Monitor human and business performance.
    Predict when work processes are at risk
    Reveal the hidden value of the network
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 38. The Challenges
    Role based resourcing…
    How we think about value…
    People and processes inhabit different worlds…
    Process engineering drives out variation…
    Performance indicators don’t monitor systems…
    Business activity must be auditable…
    April 13, 2009
    27
    © 1997-2010 Value Networks, LLC All rights reserved.
  • 39. The Hope… Increasing Prosperity
    June 10, 2010
    28
    The value network perspective helps generate the true wealth that makes life worth living.
    info@valuenetworks.com
    © 1997-2010 Value Networks, LLC All rights reserved.