0
Turning Social NetworksInto Business Results<br />10. Juni 2010<br />1<br />© 1997-2010  Value Networks, LLC  All rights r...
Our Company<br />June 10, 2010<br />2<br />© 1997-2010  Value Networks, LLC  All rights reserved.  <br />Next generation b...
Magic Words<br />June 10, 2010<br />3<br />© 1997-2009  Value Networks, LLC  All rights reserved.  <br />Collaboration<br ...
June 10, 2010<br />4<br />Where Did the Organization Go?<br />Project<br />Teams<br />Communities<br />Networks<br />Depar...
Discovering Networks<br />June 10, 2010<br />5<br />© 1997-2010  Value Networks, LLC  All rights reserved.  <br />
Radial Org Chart 1924<br />W. H. Smith, <br />Graphic Statistics in Management McGraw-Hill Book Company, <br />New York, e...
Formal Organization<br />Social or Organizational Network Analysis<br />Acknowledgement: Valdis Krebs<br />June 10, 2010<b...
Informal Organization<br />Shows Knowledge and Communication Flows<br />Acknowledgement: Valdis Krebs<br />June 10, 2010<b...
Still Have the Two Worlds Problem<br />June 10, 2010<br />9<br />Processes and Technology<br />(30-50% of Business Value)<...
Bringing the Two Worlds Together<br />June 10, 2010<br />10<br />And – notsucceeding<br />CollaborationPlatforms(Sharepoin...
What is a Value Network?<br />A value network is any set of roles and interactions that generates a specific business, eco...
Focus on Roles…<br />June 10, 2010<br />12<br />© 1997-2009  Value Networks, LLC  All rights reserved.  <br />
Formal (Tangible) Deliverables<br />June 10, 2010<br />13<br />AgResearch<br />Commercialization<br />Can take up to twelv...
Informal (Intangible) Deliverables<br />June 10, 2010<br />14<br />AgResearch<br />Commercialization<br />Intangibles keep...
Business Results<br />
Predictive Intelligence<br />Customer Support / Help Desk<br /><ul><li>Predicting variance from service level agreements
Systemic impact from priority one incidents
Predictive resource planning
Monitoring customer experience and impact</li></ul>© Verna Allee and ValueNetworks.com 2010  Creative Commons License (reu...
How it Works<br />Predictive Intelligence<br />Workflow<br />System Data<br />Value Network Insights™<br />+<br />=<br /><...
Revealthe hidden network patterns.
Predict problems and breakdowns.
Improve process performance.</li></ul>© 1997-2010  Value Networks, LLC  All rights reserved.  <br />
All interactions – Process and Human<br />0<br />0<br />0<br />Test estimate requester<br />Chargeline assigner<br />0<br ...
Quantitative (process) interactions<br />0<br />0<br />0<br />0<br />0<br />0<br />Test estimate requester<br />Chargeline...
Qualitative (human) interactions<br />Test estimate requester<br />Chargeline assigner<br />IDS Technical Analyst<br />0<b...
Predictive Intelligence<br />Value Network Insights™ RecommendedEscalation<br />Each hour wasted  in unproductive patterns...
Business Process<br />Business Process Management<br /><ul><li>Breakthrough increases in productivity
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International Forum on E 2.0 - Verna Alee - Value Networks

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Verna Alee on Value Networks

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  1. 1. Turning Social NetworksInto Business Results<br />10. Juni 2010<br />1<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />Verna Allee<br />Verna.Allee@valuenetworks.com<br />
  2. 2. Our Company<br />June 10, 2010<br />2<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />Next generation business intelligence and analytics<br />Applications for (value) network business activity visualization, analysis, optimization<br />Enterprise integration for analytics and predictive intelligence<br />Expert guidance, training, services<br />www.valuenetworks.com<br />50 California Street, Suite 1500<br />San Francisco, CA 94111<br />info@valuenetworks.com<br />
  3. 3. Magic Words<br />June 10, 2010<br />3<br />© 1997-2009 Value Networks, LLC All rights reserved. <br />Collaboration<br />Value<br />Networks<br />Web2.0<br />Productivity<br />Innovation<br />Social Media<br />Profit<br />Trust <br />
  4. 4. June 10, 2010<br />4<br />Where Did the Organization Go?<br />Project<br />Teams<br />Communities<br />Networks<br />Departments<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  5. 5. Discovering Networks<br />June 10, 2010<br />5<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  6. 6. Radial Org Chart 1924<br />W. H. Smith, <br />Graphic Statistics in Management McGraw-Hill Book Company, <br />New York, ed. First, 1924<br />June 10, 2010<br />6<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  7. 7. Formal Organization<br />Social or Organizational Network Analysis<br />Acknowledgement: Valdis Krebs<br />June 10, 2010<br />7<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  8. 8. Informal Organization<br />Shows Knowledge and Communication Flows<br />Acknowledgement: Valdis Krebs<br />June 10, 2010<br />8<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  9. 9. Still Have the Two Worlds Problem<br />June 10, 2010<br />9<br />Processes and Technology<br />(30-50% of Business Value)<br />People and Networks<br />(50-70% of Business Value)<br />Human interactions and business transactions are two separate worlds.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  10. 10. Bringing the Two Worlds Together<br />June 10, 2010<br />10<br />And – notsucceeding<br />CollaborationPlatforms(Sharepoint)<br />Social Network Platforms(LinkedIn)<br />loose<br />network activationwithbusiness focus<br />Platforms<br />Value Network<br />visuals<br />analyticsintelligence<br />platform<br />Structure(Processes)<br />eachtrying to work withall the others<br />actionablevalue modeling<br />and prediction<br />tight<br />Supply Chain (IBM, Infosys)<br />BP/BI Platforms(SAP)<br />Enterprise Focus<br />internal<br />external<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  11. 11. What is a Value Network?<br />A value network is any set of roles and interactions that generates a specific business, economic, or social good. <br />June 10, 2010<br />11<br />A human-centric, role-based, network view of any business activity.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  12. 12. Focus on Roles…<br />June 10, 2010<br />12<br />© 1997-2009 Value Networks, LLC All rights reserved. <br />
  13. 13. Formal (Tangible) Deliverables<br />June 10, 2010<br />13<br />AgResearch<br />Commercialization<br />Can take up to twelve years from idea to market.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  14. 14. Informal (Intangible) Deliverables<br />June 10, 2010<br />14<br />AgResearch<br />Commercialization<br />Intangibles keep the relationships alive.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  15. 15. Business Results<br />
  16. 16. Predictive Intelligence<br />Customer Support / Help Desk<br /><ul><li>Predicting variance from service level agreements
  17. 17. Systemic impact from priority one incidents
  18. 18. Predictive resource planning
  19. 19. Monitoring customer experience and impact</li></ul>© Verna Allee and ValueNetworks.com 2010 Creative Commons License (reuse permitted with acknowledgement)<br />
  20. 20. How it Works<br />Predictive Intelligence<br />Workflow<br />System Data<br />Value Network Insights™<br />+<br />=<br /><ul><li>Querydata from workflow and other systems.
  21. 21. Revealthe hidden network patterns.
  22. 22. Predict problems and breakdowns.
  23. 23. Improve process performance.</li></ul>© 1997-2010 Value Networks, LLC All rights reserved. <br />
  24. 24. All interactions – Process and Human<br />0<br />0<br />0<br />Test estimate requester<br />Chargeline assigner<br />0<br />IDS Technical Analyst<br />0<br />0<br />0<br />0<br />BCA Proposal Creator<br />RO RFP Creator<br />0<br />0<br />0<br />Resource Owner<br />0<br />0<br />0<br />PIW Creator<br />0<br />0<br />0<br />CITAP Inputer - RO_IDS<br />0<br />0<br />0<br />0<br />0<br />IDS Proposal evaluator-acceptor<br />0<br />0<br />BCA cost policy reviewer<br />0<br />0<br />ITAR_EAR Analyst-Determiner<br />IDS Cost Analyst<br />0<br />0<br />authorized management approver<br />0<br />0<br />0<br />0<br />0<br />Test estimate reasonableness assessor<br />Functional estimate approver<br />BCA SOW estimate and PoP validator<br />0<br />0<br />0<br />0<br />Expiration date assigner<br />BCA work performer<br />0<br />0<br />0<br />Authorized management SOW approver(s)<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />IDS requirements researcher-author - SOW Initiator<br />0<br />0<br />0<br />0<br />0<br />BCA RFP Reviewer<br />0<br />IDS financial analyst<br />Non-FTO_V estimate collector-checker-coordinator<br />0<br />0<br />Authorized management PIW approver<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Integrator of test requirements<br />0<br />SOW Inputer - RO<br />0<br />0<br />BCA proposal implementer<br />0<br />0<br />0<br />0<br />BCA SOW final validator<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Coordinator<br />0<br />0<br />Functional resource estimator<br />0<br />0<br />0<br />0<br />0<br />RO SOW Final Approver<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Technical Designer-finalizer PO coordinator<br />0<br />0<br />0<br />Non-FTOV estimate collector-checker-coordinator<br />0<br />Job Number Assigner<br />0<br />0<br />0<br />0<br />BCA estimate integrator<br />0<br />0<br />Functional SME<br />0<br />0<br />0<br />CITAP Project Manager<br />0<br />BCA Price approver<br />0<br />0<br />0<br />FOTV-BCA PO info advisor<br />0<br />0<br />BCA Pricer<br />0<br />0<br />0<br />0<br />0<br />Test estimate collector-checker-documenter<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Communication convener<br />SOW technical evaluator-reviewer<br />0<br />PoP Adjuster<br />Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.<br />June 6, 2010<br />18<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  25. 25. Quantitative (process) interactions<br />0<br />0<br />0<br />0<br />0<br />0<br />Test estimate requester<br />Chargeline assigner<br />0<br />IDS Technical Analyst<br />0<br />0<br />0<br />0<br />0<br />BCA Proposal Creator<br />RO RFP Creator<br />0<br />0<br />0<br />0<br />Resource Owner<br />0<br />0<br />0<br />0<br />0<br />0<br />PIW Creator<br />0<br />0<br />CITAP Inputer - RO_IDS<br />0<br />0<br />0<br />0<br />0<br />IDS Proposal evaluator-acceptor<br />0<br />0<br />BCA cost policy reviewer<br />0<br />ITAR_EAR Analyst-Determiner<br />IDS Cost Analyst<br />0<br />0<br />0<br />authorized management approver<br />0<br />0<br />0<br />0<br />Test estimate reasonableness assessor<br />Functional estimate approver<br />BCA SOW estimate and PoP validator<br />0<br />0<br />0<br />0<br />0<br />0<br />Expiration date assigner<br />BCA work performer<br />0<br />0<br />Authorized management SOW approver(s)<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />IDS requirements researcher-author - SOW Initiator<br />0<br />0<br />BCA RFP Reviewer<br />0<br />IDS financial analyst<br />Non-FTO_V estimate collector-checker-coordinator<br />0<br />0<br />0<br />0<br />Authorized management PIW approver<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Integrator of test requirements<br />0<br />0<br />SOW Inputer - RO<br />0<br />0<br />BCA proposal implementer<br />0<br />0<br />BCA SOW final validator<br />0<br />0<br />Coordinator<br />0<br />0<br />0<br />0<br />Functional resource estimator<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />RO SOW Final Approver<br />0<br />0<br />0<br />0<br />0<br />0<br />Technical Designer-finalizer PO coordinator<br />0<br />0<br />0<br />0<br />Non-FTOV estimate collector-checker-coordinator<br />0<br />0<br />Job Number Assigner<br />0<br />0<br />0<br />0<br />BCA estimate integrator<br />0<br />0<br />Functional SME<br />0<br />0<br />CITAP Project Manager<br />0<br />0<br />BCA Price approver<br />0<br />0<br />FOTV-BCA PO info advisor<br />0<br />0<br />BCA Pricer<br />0<br />0<br />Test estimate collector-checker-documenter<br />0<br />0<br />0<br />0<br />Communication convener<br />SOW technical evaluator-reviewer<br />PoP Adjuster<br />Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.<br />June 6, 2010<br />19<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  26. 26. Qualitative (human) interactions<br />Test estimate requester<br />Chargeline assigner<br />IDS Technical Analyst<br />0<br />0<br />BCA Proposal Creator<br />RO RFP Creator<br />0<br />0<br />Resource Owner<br />PIW Creator<br />0<br />0<br />0<br />0<br />0<br />CITAP Inputer - RO_IDS<br />IDS Proposal evaluator-acceptor<br />0<br />0<br />BCA cost policy reviewer<br />0<br />0<br />0<br />ITAR_EAR Analyst-Determiner<br />IDS Cost Analyst<br />authorized management approver<br />0<br />0<br />0<br />0<br />0<br />0<br />Test estimate reasonableness assessor<br />Functional estimate approver<br />BCA SOW estimate and PoP validator<br />0<br />0<br />Expiration date assigner<br />BCA work performer<br />0<br />0<br />0<br />0<br />0<br />0<br />Authorized management SOW approver(s)<br />0<br />0<br />0<br />0<br />0<br />0<br />IDS requirements researcher-author - SOW Initiator<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />BCA RFP Reviewer<br />IDS financial analyst<br />Non-FTO_V estimate collector-checker-coordinator<br />Authorized management PIW approver<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Integrator of test requirements<br />SOW Inputer - RO<br />0<br />0<br />0<br />BCA proposal implementer<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />BCA SOW final validator<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Coordinator<br />Functional resource estimator<br />0<br />0<br />RO SOW Final Approver<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Technical Designer-finalizer PO coordinator<br />0<br />0<br />Non-FTOV estimate collector-checker-coordinator<br />Job Number Assigner<br />0<br />0<br />0<br />0<br />BCA estimate integrator<br />0<br />0<br />Functional SME<br />0<br />0<br />0<br />0<br />CITAP Project Manager<br />BCA Price approver<br />0<br />0<br />0<br />0<br />FOTV-BCA PO info advisor<br />0<br />0<br />BCA Pricer<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Test estimate collector-checker-documenter<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />0<br />Communication convener<br />SOW technical evaluator-reviewer<br />0<br />0<br />PoP Adjuster<br />Confidential Information – Do Not Distribute. Copyright © 2000-2008 ValueNetworks.com. All rights reserved.<br />June 6, 2010<br />20<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  27. 27. Predictive Intelligence<br />Value Network Insights™ RecommendedEscalation<br />Each hour wasted in unproductive patterns = COSTS.<br />Actual Escalation in Workflow System<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  28. 28. Business Process<br />Business Process Management<br /><ul><li>Breakthrough increases in productivity
  29. 29. Rapid and more effective organizational redesign
  30. 30. Greater flexibility in business processes </li></ul>Value Networks are recognized by ITIL and eTom.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  31. 31. Value Networks at Boeing<br />Dennis O’DonoghueSr. VP Test & Evaluation<br />The Boeing Company is using Value Network Analysis with almost 1/6th of the workforce as a Lean+ business modeling approach.<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  32. 32. Innovation Networks<br />Innovation Networks and Business Performance<br /><ul><li>Better manage alliance networks
  33. 33. Foster business collaboration and open innovation
  34. 34. Activate and monitor regional networks
  35. 35. Better deploy and activate network resources</li></ul>Development Agencies <br />Global Activist Networks<br />Healthcare & Innovation Networks<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  36. 36. Innovation Network Phases<br />© Verna Allee and ValueNetworks.com 2010 Creative Commons License (reuse permitted with acknowledgement) <br />Anticipated Intellectual Capital Creation<br />Community Building<br />Research Archetype <br />Market Validation Archetype<br />Commercialization<br />
  37. 37. An Expanded Performance Capability<br />More accurately depict business performance:<br />Identify how the work reallyhappens.<br />Design processes that work better.<br />Monitor human and business performance.<br />Predict when work processes are at risk<br />Reveal the hidden value of the network<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  38. 38. The Challenges<br />Role based resourcing…<br />How we think about value…<br />People and processes inhabit different worlds…<br />Process engineering drives out variation…<br />Performance indicators don’t monitor systems…<br />Business activity must be auditable…<br />April 13, 2009<br />27<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
  39. 39. The Hope… Increasing Prosperity<br />June 10, 2010<br />28<br />The value network perspective helps generate the true wealth that makes life worth living.<br />info@valuenetworks.com<br />© 1997-2010 Value Networks, LLC All rights reserved. <br />
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