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Presentation held by Mr. Toon Timbermont, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

Presentation held by Mr. Toon Timbermont, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

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  • 1. eGovernment in Belgium
  • 2. Belgium Flanders Dutch Speaking Brussels Bi-Lingual Wallonia – French & German2 BATUMI REGIONAL CONFERENCE September 2011
  • 3. 3
  • 4. Key Milestones• 1990 – Launch Crossroads bank for the Social Security• 1997 – Intranet for the federal governement• 2001 – Digital signatures gain the same legal value as that of handwritten signatures – Launch FedICT• 2002 – www.belgium.be as the single entry point to public services for citizens, businesses and civil servants.• 2003 – Launch of Tax-On-Web, Kafka & „Crossroads Bank for Enterprises‟ – Launch of an eID pilot• 2004 – Electronic voting for +/- 44% of the voters – eID Toolkits• 2005 – Standardizations – Crossroads bank of Legislation 4 BATUMI REGIONAL CONFERENCE September 2011
  • 5. Some Key Milestones• 2007 – Belgium starts piloting an electronic ID card for the under-12s (Kids-ID). – Agriculture electronic service desk• 2008 – Renewed version of www.belgium.be – Launch of www.ehealth.fgov.be• 2009 – Promotion campaign: “Your eID as easy as can be” – Crossroads Bank for Social Security was recognized for its information security and privacy protection (Data Protection Agency of Madrid)• 2010 – eID integrated in more & more online servces (e.g. purchase of football tickets) – Start2surf@home to reduce the digital divide – SumEHR available to General Practicioners via eHealth Platform• 2011 – eHealthBox as a Secure addressed messaging platform in the health sector• Planned – Pilot for ePrescription (as of November 2011) – Primary Care Safe Flanders (2012) 5 BATUMI REGIONAL CONFERENCE September 2011
  • 6. Key domains in eGovernement in Belgium Number of internet Reduce the connections > 75% of Digital Divide inhabitants Transparent Belgium is number 16 in Communication the UN eGov Survey eGovernement Total Belgian eGov budget is +/- 840 M€ eHealth eID Administrative Simplification6 BATUMI REGIONAL CONFERENCE September 2011
  • 7. About me• Grew up in Flanders, lived for years in Brussels and working for a federal institution (www.smals.be)• During my professional career, I was – Part of the team for www.belgium.be, implementation of the token card – Part of the TOW team – Part of the KBO team – Some strategy work for FedICT (mandates) – SOA study for the Crossroad Bank Social Security – Biometric Matching System for Cross-border identification – Primary Care Safe7 BATUMI REGIONAL CONFERENCE September 2011
  • 8. ProjectsProjects of the last 10 years showing some successes andchallenges!• Tax-on-web• eID• Primay Care Safe8 BATUMI REGIONAL CONFERENCE September 2011
  • 9. Electronic Tax Declaration 9
  • 10. Citizen / Enterprise Benefits• Ease of Use • Prefilled tax form, reducing the time needed to complete • On-the-fly pre-calculation of their taxes • Companies can delegate to their accountant and have more time• Better Service • Civil servants at the tax offices use the online tool to complete the declaration for people needing assistance (e.g. elderly)• Simpler processing • Administration recieves higher quality declarations & can start the processing earlier. This allows to close files much faster than before• Greener solution 10 BATUMI REGIONAL CONFERENCE September 2011
  • 11. Tax-On-Web – adoption rate11 BATUMI REGIONAL CONFERENCE September 2011
  • 12. Tax-On-Web – adoption rate12 BATUMI REGIONAL CONFERENCE September 2011
  • 13. eIDThe eID in Belgium
  • 14. Useful tool: the electronic identity card• Identification of the holder – name – Christian names – nationality – date and place of birth – sex – identification number of the National Register – main residence – manual signature • electronic authentication of the identity of the holder (private key and certificate) • possibility for the holder to sign electronically (private key and certificate) • no encryption certificate • no electronic purse • no biometric data 14 BATUMI REGIONAL CONFERENCE September 2011
  • 15. Blocking points for wide adoption Distribution not in time for 1st launch of Tax-On-Web Requires client side components  installation is not always as easy Solution: Continuous improvements on useability are made15 BATUMI REGIONAL CONFERENCE September 2011
  • 16. Token usage versus eID usage16 BATUMI REGIONAL CONFERENCE September 2011
  • 17. Primary Care SafeMaking the eHealth platform ready for the cloud
  • 18. The Vision highly available, unaddressed patient data exchange platform that ensures that only the patientand his designated representatives can access this data18 BATUMI REGIONAL CONFERENCE September 2011
  • 19. The Challenge Store highly personal data in an untrusted environment and decide what you want to share, when you want to share and with whom you want to share it without privacy or confidentiality risk19 BATUMI REGIONAL CONFERENCE September 2011
  • 20. The Solution Governance Layered Encryption Fine Grained High Access Performance Control Platform20 BATUMI REGIONAL CONFERENCE September 2011
  • 21. LESSONS LEARNED
  • 22. Most important barriers• Privacy and security• Average public sector project is more complex than average private sector project, due to – interaction with a larger number of stakeholders (elected officials, public employees, members of interest groups, voters, tax payers, recipients of public services, other governmental institutions, other government levels, …) – execution in a less stable environment• Race for quick wins (cf surveymania) doesn‟t stimulate development of well conceived systems based on process re-engineering• In the public sector, there is typically no financial margin of value to be added by innovation22 BATUMI REGIONAL CONFERENCE September 2011
  • 23. Most important barriers• Intermediaries often perceive e-government as a threat• Skills and knowledge• Need for radical cultural change within government, e.g. – from hierarchy to participation and team work – meeting the needs of the customer, not the government – empowering rather than serving – rewarding entrepreneurship within government – ex post evaluation on output, not ex ante control of every input23 BATUMI REGIONAL CONFERENCE September 2011
  • 24. Critical success factors• E-government as a structural reform process – process re-engineering and integration – back-office integration for automated granting of services – integrated and personalized front-office service delivery• Support of and access to policymakers at the highest level• Co-operation between all actors concerned based on repartition of tasks rather than centralization of tasks• Quick wins combined with long term vision• Focus on more efficient and effective service delivery rather than on the fight against fraud• Respect for legal repartition of competences between actors• Legal framework• Creation of an institution that stimulates and co-ordinates 24 BATUMI REGIONAL CONFERENCE September 2011
  • 25. Thanks!25 BATUMI REGIONAL CONFERENCE September 2011
  • 26. Appendix
  • 27. Sources• http://www.epractice.eu/en/document/288178• eHealth Platform: https://www.ehealth.fgov.be/• Crossroads Bank for Social Security (http://www.ksz.fgov.be)• Portal sites – social security portal: https://www.socialsecurity.be – federal portal: http://www.belgium.be• Frank Robben (Director of eHealth, KSZ & Smals) http://www.law.kuleuven.ac.be/icri/frobben• https://www.smals.be/nl/content/persbericht-smals- ontwikkelt-fijnmazige-encryptie• http://www.slideshare.net/Taxonweb/tow-2011- 769674327 BATUMI REGIONAL CONFERENCE September 2011