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What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
What are the public service needs of the 21st century? - A special focus on social media
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What are the public service needs of the 21st century? - A special focus on social media

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Presentation held by Mr. Irakli Kotetishvili, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

Presentation held by Mr. Irakli Kotetishvili, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

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  • 1. What are the public service needs of the 21st century? - A special focus on social media by Irakli Kotetishvili Public Service Delivery of the Future Combating Corruption, Streamlining Performance Regional Workshop (Batumi, Georgia, September 22-24, 2011)
  • 2. Summary Civil Service Reform in GeorgiaSpecific examples of E-governance projectsSocial Media – should the Governments be engaged?
  • 3. Civil Service reform in Georgia 3
  • 4. Georgian Civil Service at glance236 agencies 4
  • 5. Total number of employed population – 1,656,100 1.65% 1,628,810 - Employed in private sector 27,290- Civil Servants (The number does not include 98.35% employees of the Ministry of Defense and the Ministry of Internal Affairs)
  • 6. Proportion of civil servants with general populationOne public servantper 162 citizen(2009)One public servantper 166 citizen(2010) Note: Every 162-th citizen was employed in civil service in 2009 and every 166th in 2010.
  • 7. Proportion of civil servants with general population In Georgia, Latvia and Estonia (2010) Georgia: One civil servant per 166 citizens Latvia: One civil servant per 180 citizens Estonia: One civil servant per 45 citizens 33% 33% 34% • 1. Georgia : Population - 4, 436, 400 Civil Servants - 27, 184 • 2. Latvia: Population - 2, 248, 374, Civil Servants - 12, 474 • 3. Estonia: Population - 1, 300, 000, Civil Servants - 28, 632
  • 8. Gender distribution in the civil service of Georgia Year 2009 Year 2010 38% 37% 62% 63% Male 16,801 Male 16,747 Female 10,256 Female 9,958Note: Gender distribution of the civil servants in 2009 and 2010 remained stable. In 2010, the number of female civilservants decreased by 1%.
  • 9. Average age of Ministers 2009 2010 49 45 43 43 43 43 41 42 41 41 41 40 40 42 40 38 39 38 37 39 38 37 37 38 38 37 38 36 37 35 35 37Note: According to this data, majority of the Ministers has been holding their position during 2009 and 2010. Ministerswere replaced in following institutions: Ministry of Education and Science; Ministry of Corrections and legal Assistance;Ministry of Economy and State Minister’s office for Diaspora Issues
  • 10. Average Age of civil servants by Ministries 2009 – 2010 2009 2010 49 45 43 43 43 43 41 42 41 41 41 40 40 42 40 38 39 38 37 39 38 37 37 38 38 37 38 36 37 35 35 37Note: According to the data of 2009, average age of civil servants in Ministries was 40, in 2010 – 39.
  • 11. Civil Service Reform in Georgia 11
  • 12. Primary Underlying Public Private Objectives Principles PartnershipSeparation of Recruitment in functions HR Management civil service
  • 13. Primary objectives of the ReformTo increase the competitiveness of the Public ServiceTo build transparent, modern and effective Civil Service SystemTo provide high quality public service to our citizens 13
  • 14. Primary Underlying Public Private Objectives Principles PartnershipSeparation of Recruitment in functions HR Management civil service
  • 15. Underlying Principles (1) 15
  • 16. Underlying Principles (2) 16
  • 17. Underlying Public PrivatePrimary Objectives Principles Partnership Separation of Recruitment in functions HR Management civil service
  • 18. Public Private Partnership in Civil Service 18
  • 19. Outsourcing delivery of public goods The Government should be authorized to Delegate the functions to private Establish Non-profit sector companies via Public Corporation tender proceduresExecutive director of the Non-profit Public Corporation is appointed by Public Official 19
  • 20. Functions which can not be subjected to delegation 20
  • 21. Underlying Public PrivatePrimary Objectives Principles Partnership Separation of Recruitment in functions HR Management civil service
  • 22. Separation of political and executive functions Civil ServicePolitical/Public Official Executive DirectorPolitical/Public Official’scabinet members Other civil servants 22
  • 23. Executive Director 23
  • 24. Separation of political and executive functions International PracticePublic Services of Sweden, New Zeland and the UK are clearly divided into Political and Executive components 24
  • 25. Underlying Public PrivatePrimary Objectives Principles Partnership Separation of Recruitment in functions HR Management civil service
  • 26. Recruitment in the Civil Service Recruitment of all civil servants apart from the positions listed below is competition based Direct appointment or electionCabinet members Executive Director Advisor to the Executive Political/Public Official Director Deputy Executive Director 26
  • 27. Recruitment in the civil serviceThe draft code sets forth only a few regulations about general recruitmentand retirement of the civil servantsExecutive Director should have full discretion to conduct competition in InstitutionRecruitment procedure should comply with the fundamental principles of non-discrimination and merit-based competition 27
  • 28. Recruitment of Executive DirectorRecruitment and dismissal for the Executive Director is conducted by the respective Political/State official 28
  • 29. Recruitment of civil servants 29
  • 30. Underlying Public PrivatePrimary Objectives Principles Partnership Separation of Recruitment in functions HR Management civil service
  • 31. HR Management in Civil Service 31
  • 32. Specific examples ofE-governance projects 32
  • 33. Accountability Paperless Transparent and through Government competitivetransparency - Document flow recruitmentwww.declaration.gov.ge project www.hr.gov.ge 33
  • 34. Accountability through transparency www.declaration.gov.ge 34
  • 35. www.declaration.gov.geOnline submission of annual financial disclosureforms for all high rank public officials in Georgia (about 2079 officials) Declaration contains information on income, expenditures, bank accounts, cash, contracts, real estate, other property (expansive jewelry, cars, etc.) Anyone can access the system and search for any declaration It is a strong tool in the hand of the citizens to control the Government that they elected 35
  • 36. Transparent and competitive recruitment in Civil Service www.hr.gov.ge 36
  • 37. www.hr.gov.gePublic agencies are obliged to announce all vacancies on this website Citizens can create their profiles/CVs on the website and apply online for any vacancy This saves time, energy, money, decreases bureaucracy In general it creates competitive and transparent environment 37
  • 38. Joint initiative of Civil Service Bureau and the Ministry of Justice Electronic document exchange program 38
  • 39. Electronic document exchange programElectronic exchange of all documents with the government agencies Document flow becomes much quicker and response time is reduced It also saves money and human resources 4 agencies already involved The goal is to involve all ministries by 2012 39
  • 40. Social Media – should theGovernments be engaged? 40
  • 41. The impact of Social media was high during “Arab Spring” 41
  • 42. Why the Governments should care about social media? It will generate moreIt will increase the positive attitude audience for your towards the messages Government It will increase citizen You can easily get the participation in the information across decision making regarding new process Governmental initiatives
  • 43. What social media tools should be used? facebook Adds insocial media twitter Stage I Online conferences/flickr.com facebook town hall meetings YouTube
  • 44. What online tools should be used? Enhancement of official websites Blogging www.forum.ge Distribution of www.blogspot.come-newsletters via www.wordpress.com email www.tumblr.com Stage II Citizens should be Mirror able to send SMS websites to Government SMS subscription feature for Government news
  • 45. GoG social media activity 16 18 18 20 15
  • 46. Social media activity dynamics23 18 17 18 14 12 12 6 1 0 3 2
  • 47. Training…
  • 48. Training… 48
  • 49. Results – the perception of the Government has tripled in two months120000 180,8321000008000060000 52,3224000020000 May 2011 July 2011 0
  • 50. Training… 50
  • 51. First ever livestream conference of facebook in Georgia
  • 52. Thank you!Follow us Our websites www.facebook.com/CivilServiceBureau www.csb.gov.ge www.hr.gov.ge www.flickr.com/photos/csbgovge www.hr.gov.ge www.declaration.gov.ge www.twitter.com/csbgovge www.declaration.ge www.youtube.com/user/CivilServiceBureau http://civilservicebureau.blogspot.com/

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