Public Service Delivery of the Future –                  Combating Corruption, Streamlining PerformanceGeorgias Best Pract...
"Crime and Security Survey -             Georgia, 2011“             Quantitative Research Report                          ...
Victimisation level 1992 – 2011 years                                        Last                       Last              ...
Victimisation over 5 years prevalence, Comparison with                                                other countries     ...
Average victimisation level in Tbilisi and 28 other capitalcities                                                         ...
Average victimisation level in Georgia in 1993-2011 yy.The comparison is done only with 8 crimes researched in 1992-2011. ...
Question: Where you trying to avoid any person, or street, or area interms that it is not safe there?                     ...
The assessment of the authority of “thieves in law”                                  over the last five years             ...
The assessment of police performance (good and fairly good)Country                          %Finland                      ...
Attitude towards prosecutor’s office                          Satisfaction with service of the prosecutor’s office        ...
Question: How much is child protected from violence withinthe school?                                                     ...
International Rankings        11th place                                    5th place    in Doing Business                ...
Global Corruption Barometer, 2010 – TI                                           77% of     Only3%     of                 ...
Life in Transition Survey, EBRD 2010  2nd Place in Customer    Service Efficiency               92% of Citizens are       ...
HOW DID GEORGIA  ACHIEVE IT?
Anti Corruption                          StrategyService Delivery          2003                                           ...
A Failed State               Integral part of the daily life of Georgians;               Rule in all pubic institutions an...
A Failed State                        Low Salaries             Position                  Salary    Judge    Prosecutor    ...
Corrupt System         Being Accepted to the University   15 000 $         through BRIBE    Chancellor/ chancellor’s      ...
Corrupt System    Besides paying 35 GEL for getting a passport,           100 $                       plus:               ...
Measuring Level of Corruption   Georgia rated 127 out of 133 countries                       Transparency International, 2...
Anti Corruption   Strategy                  22
Anti Corruption Strategy                ANTI-CORRUPTION                    COUNCIL            Secretariat    Group of expe...
Anti Corruption   Strategy                  Prosecution of                  Corrupt Cases                                 ...
Zero Tolerance for CorruptionNumber of Prosecuted Persons within the   Number of Civil Servants Prosecuted            Just...
Anti Corruption   Strategy                    Prosecution of                    Corrupt Cases                  Amending   ...
Amending Legislation  International Agreements & Criminalization of  Corruption  Law on Conflicts of Interest and Corrupti...
Anti Corruption               Strategy                                Prosecution of                                Corrup...
HR Policy   Personnel Optimization   Since 2005 Personnel SelectionTeststhe basis of                                  on  ...
HR Policy  Salary Raise                              600 – 4000 GEL  Improved Working  Conditions                2010  Tra...
Anti Corruption                      StrategyService Delivery                                       Prosecution of    Proc...
Accelerated Services                                                         Business  Property Registration            Ar...
Fast & Simple Services                                      Pqopeqty                                      has been        ...
Physical Environment    Before             Now                             34
Anti Corruption                          StrategyService Delivery    Process                          2003                ...
Public Service Hall           Revenue           National      National                       Ministry of        National  ...
E-State Procurement System   Transparent & Competitive Procurement   Process       Appr. 18,000 tenders announced, with th...
E-Auction            38
Online Asset Declaration              Financial Disclosure                                      39                        ...
Liberalization of Economy        Licenses            Permits        300        86                  600                    ...
Dynamics of GDP and State Budget Growth                                                 GDP Growth                        ...
Georgia’s Mental Revolution        “Less corrupt than most former Soviet republics”…           “One of the easiest places ...
Reforms Continue...        Most Effective Government in the fight                 against corruption                      ...
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Best Practices in Defeating Corruption & Results of 2011 Crime and Security Survey

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Presentation held by Mr. Otar Kakhidze within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

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Best Practices in Defeating Corruption & Results of 2011 Crime and Security Survey

  1. 1. Public Service Delivery of the Future – Combating Corruption, Streamlining PerformanceGeorgias Best Practices in Defeating Corruption &Results of 2011 Crime and Security Survey Otar Kakhidze September 23, 2011 Batumi, Georgia
  2. 2. "Crime and Security Survey - Georgia, 2011“ Quantitative Research Report The project was initiated by the Ministry of Justice and is funded by the European Union20/04/2011 Georgian Opinion Research Business International
  3. 3. Victimisation level 1992 – 2011 years Last Last Last Last Last year Last year Last year Last year 5 yrs. 5 yrs. 5 yrs. 5 yrs. 1992 1996 2010 2011Car theft 15.4 6.3 16.8 3.3 1.1 0.02 0.4 0.0Theft from and out of car 31.1 10.8 34.7 10.7 7.27 0.8 3.6 0.3Car vandalism 14.5 4.1 5.1 1.7 1.7 0.3 0.9 0.2Burglary 9.9 2.5 13.8 3.6 2.7 0.5 2.2 0.5Attempted burglary 8.2 2.1 9.7 3 1.2 0.1 0.7 0.1Robbery/armed robbery 5.8 1.8 7.2 2.5 0.6 0.2 0.4 0.2Theft of other personal property 13.4 3.5 19.1 6.5 2.1 0.8 1.0 0.2Assault/threat * 5.3 0.6 7.9 3.2 1.1 0.18 1.1 0.5 * In the survey of 2010 -2011 in Georgia the question for assaults and threats are asked separately. The figures in the table are summarised. 3
  4. 4. Victimisation over 5 years prevalence, Comparison with other countries Theft of other personal Sexual offences against Assaults and threat of Theft from and out of Overall victimisation Attempted burglary Motorcycle theft Robbery/armed Survey mode for 10 crimes Bicycle theft Survey year property Car theft Burglary violence robbery women car Canada Cati 2010 41 5,1 16,9 5,5 15 5,6 5,7 2,7 11,3 6,1 8,9 Denmark Cati 2010 52,7 4,8 13 11,4 26,1 10,6 5,3 2,8 13,2 2,7 9,9 Germany Cati 2010 42,2 1,5 12,6 3,3 16,5 5,4 5,6 2,8 14 5,1 11,3 Georgia F2F 2010 11,1 1,1 7,3 2,8 1,5 2,7 1,2 0,6 2,1 0,2 0,9 Georgia F2F 2011 7 0,4 3,6 4,5 0,5 2,2 0,7 0,4 1 0,1 1,1 Netherlands Cati 2010 52,2 1,8 15,6 6,4 23,7 4,8 7,2 4 12,6 3,7 13 Sweden Cati 2010 44,9 3,5 10,4 4,7 20,2 3,7 3,3 2,4 12,1 4,8 11,8 UK Cati 2010 41,6 3,7 14,5 12,7 12,6 5,7 7,1 3,4 11,6 5,6 14,3Note: in sexual offences are calculated only the incidents against females. 4
  5. 5. Average victimisation level in Tbilisi and 28 other capitalcities 5
  6. 6. Average victimisation level in Georgia in 1993-2011 yy.The comparison is done only with 8 crimes researched in 1992-2011. 6
  7. 7. Question: Where you trying to avoid any person, or street, or area interms that it is not safe there? 7
  8. 8. The assessment of the authority of “thieves in law” over the last five years %, 2010 %, 2011Significantly decreased 70 70A bit decreased 10 10Criminal don’t have any authority any 6 7 Decreased (total) 86 87Remained the same 3 2A bit increased 1 1Significantly increased 1 0 Increased (total) 5 3 8
  9. 9. The assessment of police performance (good and fairly good)Country %Finland 89USA 88Canada 86Georgia 2011 87Georgia 2010 85New Zealand 84Australia 82Denmark 82Austria 81Scotland 79Ireland 78England and Wales 75Great Britain 75Germany 74Norway 73Belgium 71Hungary 70Holland 70Northern Ireland 70Switzerland 69Portugal 67Italy 65Sweden 65Japan 64Luxemburg 62France 60Spain 58Greece 57Estonia 47Mexico 44Poland 41Average 70 9
  10. 10. Attitude towards prosecutor’s office Satisfaction with service of the prosecutor’s office 2010 2011 29% 27% 25% 19% 18% 17% 15% 14% 14% 12% 5% 5% სრულიად უფრო კმაყოფილი არც Neither კმაყოფილი, უფრო სრულიად არ ვიცი/არ მახოვს A bit DK/cannotVery satisfied კმაყოფილი Fairly satisfied არც უკმაყოფილო satisfied or უკმაყოფილო Very dissatisfied უკმაყოფილო dissatisfied remember dissatisfied 10
  11. 11. Question: How much is child protected from violence withinthe school? 11
  12. 12. International Rankings 11th place 5th place in Doing Business in Ease of Starting Business World Bank, 2010 World Bank, 2010 #1 REFORMER FOR 7th place in Construction Permit THE LAST2010 YEARS World Bank, 5 WORLD BANK, 2010 2nd place Recommendations of in Property Registration GRECO & OECD Implemented World Bank, 2010 12
  13. 13. Global Corruption Barometer, 2010 – TI 77% of Only3% of Citizens Perceive Gov’s Users Paid Actions Toward Bribe the Fighting Corruption as EFFECTIVE 78% of Citizens Think that Corruption Level DECREASED Significantly for the last 3 Years
  14. 14. Life in Transition Survey, EBRD 2010 2nd Place in Customer Service Efficiency 92% of Citizens are 2010 OF CITIZENS the Satisfied withAGREE THAT2009 78% Procedures of Official CORRUPTION HAS 2008 FALLEN IN THE LAST 4 YEARS, WHICH IS THE Documents Issuance 2006 HIGHEST IN ALL THE SURVEYED COUNTRIES Life in Transition Survey, EBRD 2010 Corruption Perception among Citizens is the Lowest – 4% Only 2% of Citizens Experienced Bribery
  15. 15. HOW DID GEORGIA ACHIEVE IT?
  16. 16. Anti Corruption StrategyService Delivery 2003 Prosecution of Process E-Governance Corrupt Cases 2011 Amending HR Policy Legislation 16
  17. 17. A Failed State Integral part of the daily life of Georgians; Rule in all pubic institutions and norm in the mentality of citizensCORRUPTION Corrupt Police Corrupt Tax and Customs Corrupt Education Corrupt Judiciary Corrupt Civil Service Corrupt Society 17
  18. 18. A Failed State Low Salaries Position Salary Judge Prosecutor 15 – 60 $ Investigator Get appointed to a position Policeman Senior Policeman 18 18
  19. 19. Corrupt System Being Accepted to the University 15 000 $ through BRIBE Chancellor/ chancellor’s Commission office members & chairman 30 % 40 % 30 % Education Supervisor Dean Minister 19
  20. 20. Corrupt System Besides paying 35 GEL for getting a passport, 100 $ plus: Operator 10 $ 20 $ Head of Unit 60 $ Central Office 300 $ 10 $ In the Warehouse Head of District Police office Minister 20
  21. 21. Measuring Level of Corruption Georgia rated 127 out of 133 countries Transparency International, 2003 More than 70 % of Companies had to pay bribes - informal payments. IFC Enterprises Survey, 2002 GDP 8,563.1 2003 Budget -1,2 million GEL Billion GEL 21
  22. 22. Anti Corruption Strategy 22
  23. 23. Anti Corruption Strategy ANTI-CORRUPTION COUNCIL Secretariat Group of experts 23
  24. 24. Anti Corruption Strategy Prosecution of Corrupt Cases 24
  25. 25. Zero Tolerance for CorruptionNumber of Prosecuted Persons within the Number of Civil Servants Prosecuted Justice System (2003 – 2010) (2003 – 2010) 15 Minister Position Number 15 Deputy Minister 6 Member of Parliament Policeman 1064 24 Member of City Council Investigator 109 91 Chairmen of City Council 5 Governor Prosecutor 20 93 City Council Chairperson 31 Deputy Chairperson of City Judge 30 Council 6 Mayor Total 1223 6 Deputy Mayer 277 Customs Officer 213 Tax Inspector 213 Other Civil Servant 995 Total 25
  26. 26. Anti Corruption Strategy Prosecution of Corrupt Cases Amending Legislation 26
  27. 27. Amending Legislation International Agreements & Criminalization of Corruption Law on Conflicts of Interest and Corruption in Public Service and Law on Public Service Law on Chamber of Control Amendments to Public Service Law Legal Initiatives for Elimination of Procedural Barriers 27
  28. 28. Anti Corruption Strategy Prosecution of Corrupt Cases AmendingHR Policy Legislation 28
  29. 29. HR Policy Personnel Optimization Since 2005 Personnel SelectionTeststhe basis of on Competitions Tests New System of Tests & Trainings Promotion Tests Appointment New System ofPersonnel Motivation (monetary, non-monetary) Database Training 29
  30. 30. HR Policy Salary Raise 600 – 4000 GEL Improved Working Conditions 2010 Transparent Recruitment 2006 & Assessment System 2004 Career Map 2000 Financial Disclosure 15 – 60 GEL www.jobs.gov.ge 30 30
  31. 31. Anti Corruption StrategyService Delivery Prosecution of Process E-Governance Corrupt Cases Amending HR Policy Legislation 31
  32. 32. Accelerated Services Business Property Registration Archive Service Registration Issuing of Issuing the Passport Residence Permit Issuing of SERVICE DELIVERY Customs Clearance Residence Certificate IN 1-3 HOURS Change and correction of civil Civil Acts acts registration Registration Apostille and legalization of the Granting of Notary Services document Citizenship 32
  33. 33. Fast & Simple Services Pqopeqty has been qegisteqed Expqess Seqvice 1 Consulta Houq Fee ncy payment 33
  34. 34. Physical Environment Before Now 34
  35. 35. Anti Corruption StrategyService Delivery Process 2003 Prosecution of E-Governance Corrupt Cases 2011 Amending HR Policy Legislation 35
  36. 36. Public Service Hall Revenue National National Ministry of National Tbilisi Service of Bureau Archive of Energy and Agency of Architecture Georgia Enforcement Georgia Natural Public Service Resources Registry Civil Registry MOF Service Private Notary Agency Sector Chamber of Georgia 36
  37. 37. E-State Procurement System Transparent & Competitive Procurement Process Appr. 18,000 tenders announced, with the value of 754 mln GEL As a result 106 mln GEL saved 37
  38. 38. E-Auction 38
  39. 39. Online Asset Declaration Financial Disclosure 39 39
  40. 40. Liberalization of Economy Licenses Permits 300 86 600 50 40
  41. 41. Dynamics of GDP and State Budget Growth GDP Growth 201 2003 2004 2005 2006 2007 2008 2009 0GDP 3,990.8 5,124.7 6,411 7,761.7 10,172 12,800. 10,744.(mlnUSD) 5 7Real 11,1 5,9 9,6 9,4 12,3 2,3 -3,9 5,5growth(%) State Budget Increase, mln GEL 6.758.832 6.754.107 6.991.213 5.237.131 3.822.513 2.618.557 1.930.210 1.009.926 1.207.073 2002 2003 2004 2005 2006 2007 2008 2009 2010 41
  42. 42. Georgia’s Mental Revolution “Less corrupt than most former Soviet republics”… “One of the easiest places in the world to do business” “…Its police do not take bribes”. “People are no longer surprised by such success. The biggest transformation is in their minds.” 42
  43. 43. Reforms Continue... Most Effective Government in the fight against corruption Transparency International, 2010 Thank You 43
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