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Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
Payment Processing Tips
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Payment Processing Tips

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This powerpoint created by Dydacomp concerning Payment Processing setup, as well as some valuable user tips. Dydacomp has included a variety of frequently asked questions concerning Payment …

This powerpoint created by Dydacomp concerning Payment Processing setup, as well as some valuable user tips. Dydacomp has included a variety of frequently asked questions concerning Payment Processing asked by our customers.

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  • 1. Payment Processing Tips<br />
  • 2. Tips and tricks webinar series<br />We learned your business does better when we provide training and support services<br /><ul><li> Create Awareness through Support &amp; Training
  • 3. Events likes these
  • 4. Seminars
  • 5. In Person
  • 6. Close the consumption gap</li></ul>Fun Fact: Did you know that active Dydacomp customers that attended at least one Dydacomp training event are conducting 18% more business than those that have not?<br />Source: Technology ServiceIndustry Association<br />
  • 7. Agenda<br />Objective – To inform you of Dydacomp Payment Processing set up and troubleshooting<br />This webinar will cover<br />Set up<br />Reports<br />Common Questions<br />Q&amp;A<br />
  • 8. Set up<br />Set up your account in Global Parameters ICCAS Tab<br />
  • 9. Set up<br />Register your credit card/echeck account<br />
  • 10. Set up<br />Set up your credit card accounts <br />
  • 11. Credit Card Payments, 1-Pass method<br />Card Approval obtained before order is processed <br />
  • 12. Credit Card Payments, 2-Pass Method<br />1- Card Authorized<br />Funds reserved timeframe set in ICCAS tab of Global Parameters <br />Allows Minimum and Maximum Authorization thresholds<br />2- Funds Captured after<br />Shipping<br />
  • 13. Credit card processing <br />Batch Electronic Payment Processing<br />You can process payments one by one on the order total tab of each order<br />Or process payments in a batch setting<br />
  • 14. Credit card processing<br />Batch Credit Card Processing<br />
  • 15. reports<br />List Status of Pending<br />See orders in an awaiting credit card approval status<br />
  • 16. Reports<br />List Status of Pending<br />
  • 17. Reports<br />Credit Card Merchant Deposit <br />See information about credit card transactions<br />
  • 18. reports<br />Credit Card Merchant Deposit<br />
  • 19. reports<br />Journal Activity <br />See payment information<br />
  • 20. reports<br />Journal Activity <br />
  • 21. Common questions<br />We see a lot of support issues on payment processing<br />The next few slides will walk through some common questions that we see, and give possible resolutions<br />
  • 22. Common questions<br />I don’t see orders in my credit card batch?<br />Use the pull down on the batch screen to sort by status<br />Also use List Status of Pending to try to see what order status the order is in<br />
  • 23. Common questions<br />I see a credit card inquiry screen, what do I do?<br />The Credit Card Inquiry window appears when MOM does not know the status of a transaction due to some sort of problem. <br />
  • 24. Common questions <br />If you receive this window, you do not need to obtain a voice approval. You should search for the transaction in your payment gateway<br />If the transaction does not appear in Authorize, then resubmit the transaction. <br />If the transaction does appear in Authorize.net, then review the details of the transaction. In MOM, choose the Complete Transaction option and enter in the approval number and the transaction ID<br /> Note: You must choose the appropriate option. If you pick the incorrect option, you will either charge the customer twice or not charge the customer at all. <br />
  • 25. Common questions<br />Why do I see a resubmit window?<br />Occurs when you receive a “Card Declined” message. You can either try to submit the transaction again via the resubmit option or you can call in for a voice approval<br />
  • 26. Common questions<br />How do I obtain a voice approval?<br />Call the 800 number on the bank statement and ask for an approval code<br />Then enter in the voice approval screen<br />
  • 27. Common questions<br />I can’t find an order in our payment gateway<br />Search by credit card number instead of just order number<br />
  • 28. Common questions<br />I don’t want to see full credit card numbers on our reports, due to PCI Compliance. How do I accomplish this?<br />Global Parameter Misc Tab<br />
  • 29. Common questions<br />Why would I want to authorize an additional amount?<br />Example - To cover changes to shipping charges <br />
  • 30. COMMON QUESTIONS<br />Christine, I learn a lot at these sessions but want to learn more<br />Online Webinars<br />Live<br />Recorded<br />Attend Training in NJ<br />Have us onsite<br />Maintain Support<br />Look at new Platinum BusinessOperations Option<br />Includes Once/Quarter Review <br />
  • 31. Enhancements in M.O.M. 7<br />Gift Cards<br />Process gift card transactions for physical and egift cards<br />PCI Compliance <br />Process payments securely <br />
  • 32. Question &amp; Answer<br />Payment Processing<br />paymentprocessing@dydacomp.com<br />800 858 3666 x729<br />Support<br />support.dydacomp.com<br />support@dydacomp.com<br />973 237 0300<br />Training in NJ<br />September 22-24<br />Sales<br />sales@dydacomp.com<br />800 858 3666<br />

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