M.O.M. Backup and Maintenance<br />Christine Amodio – Tech Writer/Trainer<br />Art Vivino – M.O.M. Team Leader<br />Ryan G...
Welcome!	<br />Agenda<br />M.O.M. Backup <br />Why you should backup and how to backup data<br />What to do if you need to...
M.O.M. Backup<br />Why do I need to backup my data?<br />Unforeseeable events can cause data loss and corruption<br />PC c...
M.O.M. Backup	<br />How to backup your data <br />With all users out of M.O.M., copy the momwin folder to another location...
M.O.M. Backup	<br />How to backup your data<br />There are 3rd party solutions you can use that will automatically backup ...
M.O.M. Backup<br />How to backup your data<br />Even if you are using a 3rd party backup solution, we recommend manual nig...
M.O.M. Backup<br />How to backup your data<br />You must know where the momwin folder is<br />With all users out of the sy...
M.O.M. Backups<br />5.4<br />6.2/7 Method<br />Find your M.O.M. Shortcut<br />Right-Click on it and choose Properties<br /...
M.O.M. Backup<br />Open the location you will be putting your backup files<br />Our example is a USB drive <br />
M.O.M. Backup<br />Go to the correct folder and paste the momwin folder <br />Make sure the folder is blank, delete any ol...
M.O.M Backups<br />If you are using M.O.M. XL you can backup the system with users logged in<br />You need to backup all M...
M.O.M. Backups<br />For SQL Server 2005<br />In the SQL server Management Studio right click on a MOM database <br />Click...
M.O.M. Backups <br />In the Back Up Database screen, database, name, and backup type will already be selected by default<b...
M.O.M. Backups <br />
M.O.M. Backups <br />Click OK on both screens and SQL Server will backup your database<br />
M.O.M. Backups<br />If you need to restore a backup copy, it is best you contact technical support<br />If you can’t login...
M.O.M. Backups<br />If you do need to restore, you can follow these steps<br />No user should be logged in to M.O.M.<br />...
M.O.M. Backups<br />Rename the momwin folder<br />
M.O.M. Backups<br />Paste the backup folder to the location of the momwin folder<br />
M.O.M. Backups<br />Paste the backup folder in the location of the momwin folder <br />
M.O.M. Backups<br />After renaming the backup folder to momwin, the backup is restored<br />
M.O.M. Backups<br />Once the backup is restored and running, you can then delete the momwinold folder<br />After this proc...
M.O.M. Maintenance <br />Select the tables to Reindex<br />Include All to enable the Data Integrity Check<br />All users m...
M.O.M. Maintenance<br />Data Integrity Check<br />Table Packing Options<br />Inventory Options<br />Rebuild Bin, Cost Reco...
M.O.M. Maintenance <br />Reindexing in SQL<br />Analyze and de-fragment files with users in the system<br />There are time...
M.O.M. Maintenance<br />Uses dbuwin.exe in the momwin folder<br />Only Owner/Operator Users<br />Exclusive Use (Opened Dir...
M.O.M. Maintenance <br />Open and browse tables<br />Select Open then choose the table you wish to pack. Finally click Bro...
M.O.M. Maintenance<br />Go to Table -> Pack<br />Permanently deletes records “Marked for Deletion”<br />
M.O.M. Maintenance <br />These two primary files do not get packed during a reindex and must be packed manually<br />Items...
M.O.M. Maintenance<br />Updating M.O.M. 5<br />Make sure no one is logged into M.O.M.<br />Login into the Dydacomp Support...
M.O.M. Maintenance <br />Updating M.O.M. 6 or 7 with Auto Update<br />Navigate to the Help Menu > M.O.M. Auto Update<br />...
M.O.M. Maintenance<br />Auto Update<br />
M.O.M. Maintenance<br />Purging Data <br /><ul><li>Included in every M.O.M. System
Used as an option for the 2GB Table Limit
Prevents customers from being purged unless orders are purged
Orders must be completed before the customer can be purged</li></li></ul><li>M.O.M. XL does not have a 2GB table limit<br ...
M.O.M. Maintenance <br />In the momwin folder it is safe to delete files that end in:<br />.bak<br />.tmp<br />.tbk<br />I...
Questions?<br />
Questions<br />Don’t you at Dydacomp keep a copy of my data?<br />No, we do not keep copies of any customer data<br />We d...
Questions<br />What if I don’t have a recent backup and can’t log in to M.O.M.?<br />Before restoring a backup, technical ...
Questions <br />Why can’t I backup with people using the system?<br />In a VFP backend system file locks are created<br />...
Questions<br />Tech support told me they need a backup to troubleshoot an issue…why is this and how do I provide them with...
Questions<br />I don’t feel comfortable using dbuwin…is this a necessary step?<br />No, it is not necessary to perform thi...
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Multichannel Order Manager Backup and Maintenance

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Protect your customer database and all business data by backing up your Multichannel Order Manager.

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Multichannel Order Manager Backup and Maintenance

  1. 1. M.O.M. Backup and Maintenance<br />Christine Amodio – Tech Writer/Trainer<br />Art Vivino – M.O.M. Team Leader<br />Ryan Galicia – M.O.M. XL Team Leader<br />
  2. 2. Welcome! <br />Agenda<br />M.O.M. Backup <br />Why you should backup and how to backup data<br />What to do if you need to restore a backup<br />M.O.M. Maintenance<br />How to maintain your M.O.M. system<br />Questions<br />
  3. 3. M.O.M. Backup<br />Why do I need to backup my data?<br />Unforeseeable events can cause data loss and corruption<br />PC crash<br />Hard drive failure <br />Data corruption<br />Power outage<br />And more<br />The only way to restore data from one of these events is to have a good backup <br />
  4. 4. M.O.M. Backup <br />How to backup your data <br />With all users out of M.O.M., copy the momwin folder to another location<br />We also recommend you backup your data to a USB drive or external hard drive<br />This is incase something happens to your server, you still have your data<br />
  5. 5. M.O.M. Backup <br />How to backup your data<br />There are 3rd party solutions you can use that will automatically backup your data<br />We do not have a 3rd party solution that we recommend<br />You will want to test that backups are actually being created<br />You will need to know where the backup files are located in the event a restore is necessary<br />
  6. 6. M.O.M. Backup<br />How to backup your data<br />Even if you are using a 3rd party backup solution, we recommend manual nightly backups<br />Create a location for the backup data<br />We recommend a USB drive or external drive<br />Create a folder for each day of the week<br />MOMbackupMON, MOMbackupTUES, etc.<br />Each night copy the to the folder for the correct day<br />To properly backup, delete the old backup files in the folder, and copy the new backup to an empty folder<br />
  7. 7. M.O.M. Backup<br />How to backup your data<br />You must know where the momwin folder is<br />With all users out of the system, copy the folder<br />
  8. 8. M.O.M. Backups<br />5.4<br />6.2/7 Method<br />Find your M.O.M. Shortcut<br />Right-Click on it and choose Properties<br />Click the Find Target button<br />In M.O.M. navigate to Help Menu > About M.O.M.<br />Follow the path listed in the Data Directory<br />
  9. 9. M.O.M. Backup<br />Open the location you will be putting your backup files<br />Our example is a USB drive <br />
  10. 10. M.O.M. Backup<br />Go to the correct folder and paste the momwin folder <br />Make sure the folder is blank, delete any old data<br />
  11. 11. M.O.M Backups<br />If you are using M.O.M. XL you can backup the system with users logged in<br />You need to backup all M.O.M. databases (for multi-company users) and the MOMSHARE database<br />Advanced users can set up the SQL server to schedule automatic backups nightly<br />Only the SQL DBA will have access to do this<br />
  12. 12. M.O.M. Backups<br />For SQL Server 2005<br />In the SQL server Management Studio right click on a MOM database <br />Click on Tasks -> Back Up <br />
  13. 13. M.O.M. Backups <br />In the Back Up Database screen, database, name, and backup type will already be selected by default<br />In the Destination area, click on the Add button area and select the file name and location of where you wish SQL Server to create the backup file<br />Common naming convention of the database name .bak should be used<br />
  14. 14. M.O.M. Backups <br />
  15. 15. M.O.M. Backups <br />Click OK on both screens and SQL Server will backup your database<br />
  16. 16. M.O.M. Backups<br />If you need to restore a backup copy, it is best you contact technical support<br />If you can’t login to M.O.M. your ticket is boarded as a system down and someone will call you ASAP<br />Before calling support, you should know where your backup files are located and have access to them<br />
  17. 17. M.O.M. Backups<br />If you do need to restore, you can follow these steps<br />No user should be logged in to M.O.M.<br />Locate the momwin folder on the server and rename it to momwinold<br />Copy the backup folder you would like to restore to the location of the momwin folder<br />Rename it to momwin so it is now the momwin folder<br />We do not recommend deleting or overwriting files, so always rename<br />
  18. 18. M.O.M. Backups<br />Rename the momwin folder<br />
  19. 19. M.O.M. Backups<br />Paste the backup folder to the location of the momwin folder<br />
  20. 20. M.O.M. Backups<br />Paste the backup folder in the location of the momwin folder <br />
  21. 21. M.O.M. Backups<br />After renaming the backup folder to momwin, the backup is restored<br />
  22. 22. M.O.M. Backups<br />Once the backup is restored and running, you can then delete the momwinold folder<br />After this process you should not need to reinstall workstations<br />If you are trying to restore a backup for MOM XL please follow KB36124<br />If you need assistance with this process, please contact technical support <br />
  23. 23. M.O.M. Maintenance <br />Select the tables to Reindex<br />Include All to enable the Data Integrity Check<br />All users must be logged out<br />
  24. 24. M.O.M. Maintenance<br />Data Integrity Check<br />Table Packing Options<br />Inventory Options<br />Rebuild Bin, Cost Records<br />Recreate Inventory Allocation<br />Customer & Financial Options<br />Recalculate Profit using current order data<br />Verifies email addresses contain @ and “.” in correct positions<br />Recalculate balances of Receivables<br />
  25. 25. M.O.M. Maintenance <br />Reindexing in SQL<br />Analyze and de-fragment files with users in the system<br />There are times you will need to do a reindex with users logged out<br />
  26. 26. M.O.M. Maintenance<br />Uses dbuwin.exe in the momwin folder<br />Only Owner/Operator Users<br />Exclusive Use (Opened Directly)<br />
  27. 27. M.O.M. Maintenance <br />Open and browse tables<br />Select Open then choose the table you wish to pack. Finally click Browse to view the contents.<br />
  28. 28. M.O.M. Maintenance<br />Go to Table -> Pack<br />Permanently deletes records “Marked for Deletion”<br />
  29. 29. M.O.M. Maintenance <br />These two primary files do not get packed during a reindex and must be packed manually<br />Items.dbf – contains every item on each order<br />Bin.dbf – contains every bin created for your stock items<br />Depending on order and inventory volume depends on how often you would pack these files<br />
  30. 30. M.O.M. Maintenance<br />Updating M.O.M. 5<br />Make sure no one is logged into M.O.M.<br />Login into the Dydacomp Support Site<br />Choose the Program Update and MOM 5 options, then click Go<br />Download the Program Update<br />Install it into your M.O.M. (momwin) folder<br />
  31. 31. M.O.M. Maintenance <br />Updating M.O.M. 6 or 7 with Auto Update<br />Navigate to the Help Menu > M.O.M. Auto Update<br />Enter a path for the Update<br />UNC vs. Mapped<br />
  32. 32. M.O.M. Maintenance<br />Auto Update<br />
  33. 33. M.O.M. Maintenance<br />Purging Data <br /><ul><li>Included in every M.O.M. System
  34. 34. Used as an option for the 2GB Table Limit
  35. 35. Prevents customers from being purged unless orders are purged
  36. 36. Orders must be completed before the customer can be purged</li></li></ul><li>M.O.M. XL does not have a 2GB table limit<br />Purging data is not as important <br />1 Terabyte = 1,000,000,000,000 or 1012 (50,000 Trees Made into Paper and Printed)<br />2 Terabytes (University Research Library) <br />10 Terabytes (U.S. Library of Congress)<br />KB36123 can be followed for a SQL Server Maintenance Plan<br />M.O.M.XL 1,048,516 TB<br />M.O.M. Maintenance<br />
  37. 37. M.O.M. Maintenance <br />In the momwin folder it is safe to delete files that end in:<br />.bak<br />.tmp<br />.tbk<br />In the momwin folder it is safe to delete files that are:<br />Momw500.exe<br />Momw600.exe<br />Momw700.exe<br />Shiprate.exe<br />Autozone.exe<br />dbuhelp.hlp<br />ia_kerm.asp<br />Iccas***.bat<br />recvdmgt.asp<br />recvlitl.asp<br />PO**.txt<br />
  38. 38. Questions?<br />
  39. 39. Questions<br />Don’t you at Dydacomp keep a copy of my data?<br />No, we do not keep copies of any customer data<br />We do not have a backup system in place that will automatically backup your data<br />In the event that you have an issue and need a backup, you must have a backup copy of the system to restore<br />
  40. 40. Questions<br />What if I don’t have a recent backup and can’t log in to M.O.M.?<br />Before restoring a backup, technical support will try to fix any errors they can<br />Sometimes the data is extremely corrupted and can not be repaired<br />If you don’t have a recent backup, the last backup you have will be used and you will lose data<br />
  41. 41. Questions <br />Why can’t I backup with people using the system?<br />In a VFP backend system file locks are created<br />If users are logged in files will be locked and the backup can not be restored<br />M.O.M. XL with a SQL backend allows you to backup with users logged in<br />
  42. 42. Questions<br />Tech support told me they need a backup to troubleshoot an issue…why is this and how do I provide them with a copy of my data?<br />For certain situations the technician will need to work with your data in a test environment to resolve the issue<br />The best way to send us your backup is through our secure FTP location<br />The technician will send you a link and password to upload your data<br />You can also send us a USB drive <br />
  43. 43. Questions<br />I don’t feel comfortable using dbuwin…is this a necessary step?<br />No, it is not necessary to perform this maintenance on your own on a regular basis<br />Some support issues will require these files be packed and a support representative can walk you through it<br />
  44. 44. Questions<br />I can’t access the auto update screen…why is this?<br />Your user ID must be set up as a Manager with Authorization rights<br />
  45. 45. Questions<br />Support<br />973 237 0300<br />support.dydacomp.com<br />Knowledge Base and Online Ticketing System<br />Support@dydacomp.com<br />http://forum.dydacomp.com<br />Attend our training seminar <br />Dydacomp.com/training<br />

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