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E commerce (ONLINE PURCHASING) Presentation Transcript

  • 2. INTRODUCTION Electronic commerce refers to the buying and selling of products or services over electronic systems such as the Internet and other computer networks. However, the term may refer to more than just buying and selling products online. It also includes the entire online process of developing, marketing, selling, delivering, servicing and paying for products and services.
  • 3. Online purchasing process:
  • 4. DESCRIBE THE MERCHANT Kedai-Buku.com officially started operation on 1.1.2009 to accept orders online from within the country and from around the world. Over two years’ experience managing overseas orders with KedaiPerantau.net is an advantage to the kedai-Buku.com. Plus, with more flexible payment checkout which is Maybank2U, CIMB Islamic Bank, Bank Islam for payment in Ringgit Malaysia, the European Bank Transfer (SWIFT IBAN) is free it charges to the people in Europe and PayPal which is the gateway most popular option around the world. Due to demand from existing customers to add the books published by other companies, the management took steps to build a special web site to sell books as a result of the work of Malaysians online.
  • 5. Kedai-Buku.com
  • 6. DESCRIBE THE ITEM Title: Simple English Author: Nor Bin Abdul Rahman Pages: 480 pages Publisher: Millennium 21 Sdn Bhd
  • 7. DESCRIBE THE ITEM This book presents basic structures and vocabulary in a step-by-step building process, along with lots of opportunity to practice through varied exercises. Covers all basic English grammar structures and concepts though clear, concise charts and examples. For beginning-level ESL learners.
  • 8. The item that we want to purchase
  • 9. Purchases are recorded
  • 10. METHOD OF PAYMENT• Transfer money to the Bank Islam.• Make a payment via money transfer over the ATM.• Bank in to the particular account base on the price of the item that we purchased including the post fee.• Need to send email to the bank to make confirm the transaction.• Delivery will be make as follows within 3 days.
  • 11. Billinginformation
  • 12. Payment method
  • 13. METHOD OF DELIVERY Merchant will provide a detail explanation of the item. Merchant reminded the amount to be paid, how payment they received and the payment must be made. They will inform about the delivery of the item will commence after the payment is made. Kedai-buku.com only provides delivery of goods purchased buy customers want to use. We need to ensure the address and contact number that we given to them is the actual information. The information will be given a tracking number to us. The parcel will reach at my home.
  • 14. Shipping address
  • 15. Sipping method that customer choose
  • 16. WOULD WE USE THE INTERNET TO MAKE ANOTHER TRANSACTION? We can get a product from somewhere far We can select the items and view their specifications. We can compare an item with the other products offered We can arrange for shipping of the product to our house We can read the comment /opinion from the previous customers about the product that we want to buy.
  • 17. SUGGESTION AND RECOMMENDATION Adjust our privacy setting Use method of pay pal Seller has fully contact information. Website has something like a gold lock at the browser window to prove that website are fully secure with protection. Get a response from seller. The merchant should minimize shipping costs, and be upfront with those costs Make returns easy Upgrade their service in by give people a lot of information about their products.