Citizen Responsibility for Safe and Effective Use of Social Media During Disasters

Citizen Responsibility
Safe Use of Social Media During Emergencies and Disasters

Domestic Violence
Active Shooter
Hostages
Terrorism
House/Building Fire
Auto/Car Crash
Common Incident Scenes

Hostage

Car/Vehicle Accident

Terrorism/Active Shooter

Bicyclist in Connecticut
suffered injuries when she crashed in a remote wooded area during a mini-triathlon
tried screaming for help but no one heard her
Out of Phone Range
Sent Twitter message: "I've had a serious injury and NEED Help!...Can someone please call Winding Trails in Farmington, CT tell them I'm stuck bike crash in woods."
Atlanta (GA) Councilman
Used Twitter to notify paramedics of a woman suffering at a downtown intersection.
Cell phone battery was low and he was concerned about losing power during a 911 call.
Tweeted: "Need a paramedic on corner of John Wesley Dobbs and Jackson st. Woman on the ground unconscious. PlsReTweet."
Citizen Expectations – Real-life Examples

Alternate 9-1-1
70% of 9-1-1 calls come from mobile phones
Situations with unsafe voice calls (ex: home invasion)
FCC proposing “Next Generation 9-1-1”
Accepts text messages as well as mobile photo and video
Posting Assistance on Social Media Systems
American Red Cross Survey
20% said they would use email, text, or SM if 9-1-1 was unavailable
44% would utilize SM contacts to call for help
35% would post message directly on response agencies SM page(s)
67% stated that agencies should monitor social media sites
Citizen Expectations

I will not put emergency responders and other public safety officials in harm’s way by using social media.
I will not put myself or those around me at risk by using social media
I will not redistribute disaster-related content unless it has been confirmed by two different trusted sources
I will not expect a social media response from an emergency response agency unless they have stated that this will be supported.
Cardinal Rules for Citizens

Utilize only materials posted by three or more sources (preferably traditional media)
Publically post date and times when official social media systems will be monitored
Don’t divulge incident-critical (aka classified) information
Don’t violate privacy of victims or their families
Don’t use trademarked or copyrighted materials
Admit Mistakes and Don’t Lie
Cardinal Rules for Emergency Managers

Citizen Responsibility for Safe and Effective Use of Social Media During Disasters

by Duty Officer on Mar 15, 2011

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Citizen Responsibility for Safe and Effective Use of Social Media During Disasters — Presentation Transcript