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Together with Yoav Kutner (CTO), Jary Carter (CEO) founded Magecore to build the next e-commerce CRM turning customer data into gold: OroCRM. In this session, you are able to discuss with Jary and …

Together with Yoav Kutner (CTO), Jary Carter (CEO) founded Magecore to build the next e-commerce CRM turning customer data into gold: OroCRM. In this session, you are able to discuss with Jary and Yoav what their ideas are for an e-commerce CRM and what features you would like to see in the next generation CRM that will be closely integrated with Magento.

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Transcript

  • 1. Jary CarterCo-Founder and CEO of OroCRM@JaryCarter
  • 2. Real LifeChallenges
  • 3. You need your customersmore than they need you!1
  • 4. Customers have moreinformation and choices thanthey ever have.2
  • 5. Technology doesn’talways play nicely.3
  • 6. The only source ofsustainablecompetitiveadvantage:
  • 7. Create a betterCustomerExperience.
  • 8. Customer Interaction•  Discover•  Evaluate•  Buy•  Access•  Use•  Get Support•  Leave•  Re-Engage
  • 9. 3 Levelsof CustomerExperience
  • 10. 3 Levelsof CustomerExperienceMEETS NEEDS
  • 11. 3 Levelsof CustomerExperienceMEETS NEEDSEASY
  • 12. 3 Levelsof CustomerExperienceMEETS NEEDSEASYENJOYABLE
  • 13. MarketingSales
  • 14. MarketingSalesRelevant CustomerInteraction
  • 15. MarketingSalesMulti-Channel view ofcustomers.
  • 16. Flexibility - Match OroCRM to YOUR exact business process.
  • 17. Dashboards and Reporting
  • 18. Join the Cause!Join our Partner ProgramBecome a Beta Customer
  • 19. Thank you for listening.http://www.orocrm.com@orocrm@jarycarter