What can we improve?• FizzDizz keeps focusing on improving customerservice levels• Goal: increase happy clients from 97% to 98%• More focus on Customer Life Time Value insteadof Order Value• We have put in a development requested withROBIN: mention CLTV data with every clientconversation.
Shameless ROBIN promotion• First user always free• See ROBIN in action on stand #3• Check out the ROBIN website• Or get the app in Magento Connect
Summary• Complaining customers = tip of iceberg.Solve it!!• Customer service = marketing• Keep building trust, focus on customerinteraction• Your answers: fast, relevant & personal• Keep feeding the bird • Questions? Email Michael:email@example.com.