Reference transaction

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Reference transaction is an information contact that involves the knowledge, use, recommendations, interpretations, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services.

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Reference transaction

  1. 1. REFERENCE TRANSACTIONS are information consultations in which library staff recommend, interpret, evaluate and/or use information resources to help others to meet particular information needs.
  2. 2. REFERENCE TRANSACTION is an information contact that involves the knowledge, use, recommendations, interpre tations, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services.
  3. 3. REFERENCE TRANSACTIONS Do not include formal instruction or exchanges that provide assistance with locations, schedules, equipment, supplies or policy statements.
  4. 4. FLOW CHART OF REFERENCE TRANSACTION CUSTOMER QUESTION LIBRARIAN SEARCH ANSWER FOLLOW UP ANSWER EVALUATION SEARCH EVALUATION REFERENCE INTERVIEW
  5. 5. THE ELEMENTS OF REFERENCE TRANSACTION  CUSTOMER  QUESTIO N  LIBRARIAN  REFERENCE INTERVIEW  SEARCH EVALUATION  ANSWER  ANSWER EVALUATION  FOLLOW UP
  6. 6. CUSTOMER  The correct term for the people who use our libraries (Hernon and Altman 1998)  A student, a teacher, or a non-teaching staff who poses a question on the media specialist in person or via telephone, e-mail, or even virtual reference.
  7. 7. QUESTION  The information need that the customer wants answered. LIBRARIAN  The one who interact with the customer and the question.
  8. 8. REFERENCE INTERVIEW  This is where the librarian determine the exact nature of the question being asked.  The first feedback loop, a point at which the librarian asks for or need input from the customer.  Negotiation
  9. 9. SEARCH  The librarian conducts or guides the student in order to answer their question.  Search strategy must take into consideration all of the library’s resources, including print, electronic, and the entire learning community, that may answer the question.
  10. 10. SEARCH EVALUATION The librarian and the student evaluate the information the librarian found to see if she is in the right track or if she have answered the question
  11. 11. ANSWER  Is more like guiding the student to find and evaluate the answer on their own.  55 percent rule  Factors that influence the librarian’s ability to provide a correct answer.  Library skills and knowledge  Knowledge of teaching and learning  Desire to help students  Service policies  Schedule  Resources
  12. 12. ANSWER EVALUATION It is where the customer evaluates the guidance received from the librarians and decides whether the information answers the question. The librarian must evaluate the answer as well.
  13. 13. FOLLOW UP Involves checking back with a student she previously helped to see how he is doing, to answer any questions that might have arisen and suggest new approaches to a search. “Do not wait for the student to approach you again, but be proactive ad go ask the student if they need any further help.

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