THIS IS NOT AN ISOLATED CASE LETS LOOK AT THE ENTIRE LANDSCAPE OF DISSATISFIED CUSTOMERS...
Peeved Customers that never expressPeeved Customers that express but are not heardPeeved Customers that are heard but never addressedPeeved Customers that sometimes to get addressed but there is no resolutionThe lucky ones that get resolved but are never really WOWED
DO YOU THINK THERE IS SOMETHING BEYOND RESOLUTION THAT COULD BE DONE FOR A DISSATISFIED CUSTOMER?
HERE ARE SOME ESSENTIALS FOR MANAGING AFFAIRS…
Tracking or Listening to each and every online conversation relevant to your business Participating and Responding promptly to all relevant customer queries and complaints Talking to them as a person and befriending them Improving product/service quality at all operational levels Encouraging Feedback- Give what they want Using Customer Service as a Marketing Tool