PRM Product Road Map William Moxley, salesforce.com Adi Kuruganti, salesforce.com Elay Cohen, salesforce.com Sales: Channel and Partner Management

Safe Harbor Statement “ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements including but not limited to statements regarding our expected future revenue, GAAP diluted earnings per share, expected tax rate, anticipated shares outstanding,and concerning the potential market for our existing service offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2007. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements including but not limited to statements regarding our expected future revenue, GAAP diluted earnings per share, expected tax rate, anticipated shares outstanding,and concerning the potential market for our existing service offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.

Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2007. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Our roadmap was developed by YOU Customer interactions Surveys Usability testing Roadmap = + + +

Winter 07 was a breakthrough release for PRM Winter 07 PRM Release Custom objects Related lists Activities, Notes, & Attachments Dependent picklists Simplified administration Lookups Email Templates 1 2 3 4 5 1 2 3 6 7 7 6

Winter 07 PRM Release

Custom objects

Related lists

Activities, Notes, & Attachments

Dependent picklists

Simplified administration

Lookups

Email Templates

Opportunity Products was one of the most frequently requested enhancements for Spring 07 Spring 07 PRM Release Opportunity products Role hierarchy for partners Change owner email template 1 1 2 2 3 3

Spring 07 PRM Release

Opportunity products

Role hierarchy for partners

Change owner email template

Accounts was released shortly before Summer 07 Summer 07 PRM Release Accounts in the portal Direct Creation of Opportunities Tiered Pricing Sharing to Roles & Internal Subordinates Contact Sharing 1 2 3 4 1 4 5 3

Summer 07 PRM Release

Accounts in the portal

Direct Creation of Opportunities

Tiered Pricing

Sharing to Roles & Internal Subordinates

Contact Sharing

There has been a great response from customers Over 200% increase in customer base 45X times more PRM traffic than last year

Over 200% increase in customer base

45X times more PRM traffic than last year

But there are a tremendous number of new features we want to deliver Our roadmap themes: Partner success Channel program excellence Salesforce to Salesforce integration

Make partner sales reps more effective by sharing valuable Contact information Expose Contacts tab in the partner portal Leverage Contact Sharing to control which Contacts in an Account the partner can see

Provide partners with a centralized location to manage all of their Tasks Expose Tasks tab in portal Provides partners with a consolidated task list across Leads, Opportunities, etc. Important for task driven partner business processes

Expose Tasks tab in portal

Provides partners with a consolidated task list across Leads, Opportunities, etc.

Enable third party service partners by sharing Cases via the portal Outsourced case management: Assign cases to partners Empower partners to manage case resolution Partners logging cases: Allow partners to log cases for customers 360º view with Customer Portal Portal for service partners too…

Outsourced case management:

Assign cases to partners

Empower partners to manage case resolution

Partners logging cases:

Allow partners to log cases for customers

360º view with Customer Portal

Give partners insight into their business with reporting capabilities Define custom reports for your channel partners Allow partners to enter report parameters Extensive reporting capabilities available now through partner

Define custom reports for your channel partners

Allow partners to enter report parameters

Make it easier for partners to find important marketing collateral Tag Share Rate Subscribe Bringing the Wisdom of Crowds to Corporate Content Management

Greater customization by leveraging S-Controls, web tabs, and more Easier integration on portal Build custom user interface and mashups for partners

Reduce the burden on Channel Managers and Channel Ops by delegating partner user administration Allow partner admin to: Create or deactivate partner users Reset passwords Shield your organization from dealing with partner turnover Restrict # of partner users each partner can have

Allow partner admin to:

Create or deactivate partner users

Reset passwords

Give Channel Ops more administrative flexibility Allow Channel Managers to log in as partners but not create partner users Better accommodate industry consolidation: Merge partner accounts Change the account on a partner contact Delete inactive partner contacts Before After Split Manage Partners permission

Allow Channel Managers to log in as partners but not create partner users

Better accommodate industry consolidation:

Merge partner accounts

Change the account on a partner contact

Delete inactive partner contacts

Innovate by listening to your partner community Get real time feedback on your programs Develop innovative new programs Build trust The ideaExchange for partners!

Get real time feedback on your programs

Develop innovative new programs

Build trust

Allow channel managers to model partner hierarchies Model Vendor  Distributor  Reseller relationships by allowing partners to own / manage other partners Visibility Grant partners visibility and administrative rights to users below them in the role hierarchy 2 tier, 3-tier, n-tier Distributor Reseller Reseller Reseller Vendor Reseller

B2B Integration a $26B Challenge “ Goldman Sachs estimates that last year… $26 billion was spent on B2B, or inter-company, integration . The minimum integration costs start at $1 million , but can go up from there quickly. http://www.perfectxml.com/Xanalysis/TSG/NewNewThing.asp

All Our Deployments Standardized On One Platform Why shouldn’t Salesforce deployments automatically be able to talk to each other?

35,000 customers. One Network. Instant Integration.

Introducing the Salesforce Network Update Subscribe Bringing The Power of the Community to Enterprise Collaboration Invite Share

First Target Use Case: PRM No More Double Entry = Higher Adoption Vendor Salesforce Org Reseller/Broker Salesforce Org Leads Opportunities Custom Objects

Demonstration

Q & A

What’s next? Get a one on one demo Get it now & start a pilot Learn More http://blogs.salesforce.com/prm/ http://www.appexchange.com