Global Enterprise Best Practices – Customer Panel Toby Fox, KONE Isabelle Pignon-Mashola, Dell Lance St. Clair, Dell Paul Eide, Sprint Nextel Corporation Best Practices: Global Enterprise

Safe Harbor Statement “ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.

The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.

Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Toby Fox Assistant Vice President, GIS

All About KONE INDUSTRY : Manufacturing EMPLOYEES : 29,000 GEOGRAPHY : Global with 800 service centers in 40 countries # USERS : 2,560 PRODUCT(S) USED : Salesforce SFA KONE is one of the world’s leading elevator and escalator companies. It provides its customers with industry-leading elevators and escalators and with innovative solutions for their maintenance and modernization. KONE also provides maintenance of automatic building doors.

INDUSTRY : Manufacturing

EMPLOYEES : 29,000

GEOGRAPHY : Global with 800 service centers in 40 countries

# USERS : 2,560

PRODUCT(S) USED : Salesforce SFA

Key Challenges, Solution, and Results Challenge Fragmented sales management system Lack of integration to SAP information Desired quick time to market with CRM solution Solution Results Single, comprehensive view of prospects and customers Seamless integration to SAP system Leveraged salesforce.com Global Services Reduced implementation time by 5 months Accelerated time to value, strong user adoption, and improved decision making Plans to achieve ROI in 3 years time

Fragmented sales management system

Lack of integration to SAP information

Desired quick time to market with CRM solution

Single, comprehensive view of prospects and customers

Seamless integration to SAP system

Leveraged salesforce.com Global Services

Reduced implementation time by 5 months

Accelerated time to value, strong user adoption, and improved decision making

Plans to achieve ROI in 3 years time

Isabelle Pignon-Mashola Director, IT Global Customer Relationship Management Lance St. Clair Director, Commercial eCommerce, Marcom, & Business Automation

Dell Overview 80% Corporate & Institutional Consumer – Dell Facts Q1/FY2008 Customer Business Mix % Dell Global Facts $ 57.5 Billion USD Revenue 4Qtrs 88,100 Dell Employees 18,000+ in Texas Dell offices in 43 countries Coverage in over 180 countries 9 W/W manufacturing sites Small Business Largest portion of Dell’s Business is Corporate 20%

$ 57.5 Billion USD Revenue 4Qtrs

88,100 Dell Employees

18,000+ in Texas

Dell offices in 43 countries

Coverage in over 180 countries

9 W/W manufacturing sites

Corporate Product Portfolio- full range Open and Relevant Dell|EMC Storage Laser Printers LCD Televisions Optiplex Desktops Precision Workstations PowerEdge Servers Latitude Notebooks IT Infrastructure Services System Consolidation Services Software

Key Challenges, Solution, and Results Challenge Lacked global visibility of the customer Desire to increase sales productivity Need to deepen account relationships Variety of sales tools with no global view Solution Results Single, comprehensive view of the customer One global process to improve sales productivity and efficiency Improve customer experience Single CRM platform to drive deeper and stronger relationships with customer Recently deployed SFDC to the US commercial business (3000 users) Europe and Canada deployments are in process End game deployment includes global roll-out to 15,000 users

Lacked global visibility of the customer

Desire to increase sales productivity

Need to deepen account relationships

Variety of sales tools with no global view

Single, comprehensive view of the customer

One global process to improve sales productivity and efficiency

Improve customer experience

Single CRM platform to drive deeper and stronger relationships with customer

Recently deployed SFDC to the US commercial business (3000 users)

Europe and Canada deployments are in process

End game deployment includes global roll-out to 15,000 users

All About Sprint Nextel, Inc. INDUSTRY : Telecommunications EMPLOYEES : 80,000 GEOGRAPHY : US # USERS : 5,000 PRODUCT(S) USED : Salesforce SFA Sprint Nextel, Inc. provides a wide array of digital wireless communications services. The Company offers a differentiated, integrated package of digital wireless communications services under the Nextel brand, primarily to business users.

INDUSTRY : Telecommunications

EMPLOYEES : 80,000

GEOGRAPHY : US

# USERS : 5,000

PRODUCT(S) USED : Salesforce SFA

Key Challenges, Solution, and Results Challenge Consolidate CRM systems used by its sales professionals As a result of merger, desired higher productivity and enhanced customer service Desire for single, easy solution Solution Results Single, comprehensive sales system utilized by sales professionals Seamless integration to legacy applications Leverage AppExchange applications Adoption rates were 90% within three weeks of deployment to each user group

Consolidate CRM systems used by its sales professionals

As a result of merger, desired higher productivity and enhanced customer service

Desire for single, easy solution

Single, comprehensive sales system utilized by sales professionals

Seamless integration to legacy applications

Leverage AppExchange applications

Adoption rates were 90% within three weeks of deployment to each user group

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Toby Fox Assistant Vice President, GIS Isabelle Pignon-Mashola Director, IT Global Customer Relationship Management Lance St. Clair Director, Commercial eCommerce, Marcom, & Business Automation Samantha Loveland Director, Client Services Executive salesforce.com Moderated By: Paul Eide Manager, Project Management

Imagine it. Learn it. Use it. How to apply what you’ve learned when you get home Vision and Strategy Business Metrics Adoption Sponsorship and Governance Roadmap Process Technology and Data

How to apply what you’ve learned when you get home

Vision and Strategy

Business Metrics

Adoption

Sponsorship and Governance

Roadmap

Process

Technology and Data