“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates.
Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.
GEOGRAPHY : Global – 38 Countries with Partners in over 100
# USERS : 1,655, 10 languages, 16 currencies
PRODUCTS USED : Salesforce SFA, Call Center & Marketing, 9 downloaded AppExchange applications, Exploring PRM and ERP Integrations
A specialist IT services and solution provider that helps clients plan, build and support their IT infrastructures.
Achievements Dimension Data manages over US$12.5bn of network infrastructure globally, through 6 Global Service Centres Dimension Data has implemented more than 10,000 security solutions for over 5,000 clients in 38 countries Dimension Data manages over 7,700 servers and a petabyte of data globally Dimension Data has built more than 2,000 IP networks, and deployed more than 500,000 IP handsets globally In 2005, Dimension Data facilitated over 6 billion of our clients’ conversations with their customers in call and contact centres built by our experts around the world
Framework for Benefits Realisation Understanding
Implement new ways of working
Sales Meetings Using Salesforce Reports
If it’s not in Salesforce it does not exist
Monitoring Proficiency 5 = Excellent (We do this regularly, with continuous improvement) 4 = Good (We do this regularly and systematically) 3 = Average 2 = Poor (We do this irregularly and in an ad hoc manner) 1 = Non-Existent (We do not do this at all) Importance 5 = Critical 4 = High Priority 3 = Medium Priority 2 = Low Priority 1 = My Eyes Glaze Over
Actively engage functional and geographic representatives
Regional one-off changes may reduce effectiveness
Training is vital
Follow-the-sun support – leverage Premier Support
Hernan Vera Director of Marketing Supply Chain Solutions Scott Rames Global Sales Automation Director Steve Root Customer Success Manager QUESTION & ANSWER SESSION Ryder Dimension Data salesforce.com