Good morning everyone – my name is Joel Martin, and I manage our Customer Success Team here at salesforce.com. I’ve been with salesforce.com for a little over 4 years, and this is my 4 th Dreamforce. If you’re wondering about the fur hat … I’m in from Toronto Canada. This year, I’ve had to opportunity to be the Track Lead for this track - Admin II – Advancing to the Next Level; and have been working with the session owners and speakers to put together what we feel – and hope you will agree – is an informative, relevant, and actionable series of sessions for you.
Joel Martin Manager, Customer Success salesforce.com Admin II: Advancing to the Next Level
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PRODUCT(S) USED : Salesforce SFA & Call Center, AppExchange Dashboard, Custom Objects & Tabs
iRise® is dedicated to bridging the communication gap between customers, business and IT by improving the process of defining software. Over 100 corporations such as Wachovia, SunTrust Bank, Sprint/Nextel and CompuCredit use the iRise application definition platform to get business and IT on the same page – the first time . Visual, interactive application simulations accelerate the delivery of innovative business applications, cut IT costs and reduce the risks associated with outsourced development. Headquartered in El Segundo, Calif., iRise is backed by Morgan Stanley Venture Partners and has sales offices across North America.
PRODUCT(S) USED : Salesforce SFA, AppExchange Dashboard, Custom Objects & Tabs, API
LoopNet is a leading information services provider that offers a suite of products and services tailored to the national and local needs of the commercial real estate industry. LoopNet operates the largest and most heavily trafficked commercial real estate listing service online with more than 2.2 million registered members and 920,000 unique visitors monthly. The LoopNet online marketplace contains more than $440 billion of property available for sale and 3.4 billion square feet of property available for lease. LoopNet covers all commercial real estate property categories including commercial land , office space , industrial, multifamily (apartments) and retail.