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Getting Started with Custom Objects John Johnson, ASCAP Cory Haber, Furnished Quarters Sara Rimer, Danaher Motion Edward T...
Safe Harbor Statement <ul><li>“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This pr...
Why Use Custom Objects? High user adoption 3 1 Single View of All Data & Reporting 2 Seamless Upgrades 4 Ease of Use
Build New Apps Without Coding or Scripting   Customize with Clicks  not Code <ul><li>Point-and-Click Model Delivers: </li>...
Data Model What data is captured and how it is structured Security & Sharing User access controls and permissions Forms & ...
Streamline Business Processes with Custom Objects Inventory Tracking Purchase Requisitions Project Management Human Resour...
John Johnson Asst. Vice President - Licensing [email_address] Getting Control of your Data & Processes! Leveraging Custom ...
All About ASCAP <ul><ul><li>INDUSTRY : Performing Rights </li></ul></ul><ul><ul><li>EMPLOYEES : 650 </li></ul></ul><ul><ul...
Case Study – Key Challenges <ul><li>Business Challenges </li></ul><ul><ul><li>Many databases (Lotus Notes, Access) </li></...
Implementation Of Salesforce SFA/Custom Objects Timeline Began Using Salesforce SFA Built, deployed, trained  Employee Inf...
The Solution <ul><li>How did we address these challenges? </li></ul><ul><ul><li>Custom Applications, Objects </li></ul></u...
Employee Info <ul><li>Departments: Management, Sales, Operations, HR, Customer Service  </li></ul><ul><li># Users: 160+ </...
Employee Info
Litigation Tracking <ul><li>Departments: Sales, Operations, Management, Customer Service, Legal  </li></ul><ul><li># Users...
Litigation Tracking
Results <ul><li>We got control of our data and processes </li></ul><ul><ul><li>Visibility </li></ul></ul><ul><ul><ul><li>E...
Cory Haber Web Applications Manager [email_address] Moving from Paper to Process! Getting the Organization to think Platfo...
All About: <ul><ul><li>INDUSTRY : Corporate Housing/Hospitality </li></ul></ul><ul><ul><li>EMPLOYEES : 170 </li></ul></ul>...
Key Challenges <ul><li>Our Business Challenges </li></ul><ul><ul><li>Islands of information </li></ul></ul><ul><ul><li>Mul...
From Paper to Process How did we get away from excel and/or paper? <ul><li>We leveraged Custom Objects </li></ul><ul><li>M...
Example – Purchase Requisitions <ul><li>Purchase Requisitions </li></ul><ul><li>Summary of Challenges </li></ul><ul><ul><l...
Purchase Requisition – Old Workflow
Purchase Requisition Before
Purchase Requisition – New Workflow
Purchase Requisition After
Case Study Purchase Requisition – Results <ul><li>Benefits of Going from Paper to Process </li></ul><ul><ul><li>No paperwo...
Lost paperwork Slow response times Inefficient High cost Accounting Purchase Requisition Payment Requests Sales Operations...
Accounting Purchase Requisition Payment Requests Sales Operations Project Management Budgeting Information Technology IT H...
Sara Rimer Global CRM Systems Manager   [email_address] Ways to Help Yourself! Leveraging custom objects as a means of mak...
<ul><ul><li>INDUSTRY : Manufacturing </li></ul></ul><ul><ul><li>EMPLOYEES : 6000+ </li></ul></ul><ul><ul><li>GEOGRAPHY : G...
Custom Object Needs <ul><li>User Profile: Executive Managers </li></ul><ul><li># Users: 25 (Major Stakeholders) </li></ul>...
Salesforce License Manager Application <ul><li>Business Challenges </li></ul><ul><ul><li>Lacked Control on License Distrib...
License Manager – The Solution <ul><li>How did we address these challenges? </li></ul><ul><ul><li>Created specific profile...
License Manager Custom Screen Entry View
Audit Dashboards- By Approval Person Marketing Department Product Management Operations West Sales West Sales East Operati...
License Manager– Results <ul><li>What were the results? </li></ul><ul><ul><li>Improved License Review Time </li></ul></ul>...
Imagine it.  Learn it.  Use it. <ul><li>License Mgr is on AppExchange </li></ul><ul><ul><li>http://www.salesforce.com/appe...
Resources  to Help You Get Started <ul><li>AppExchange </li></ul><ul><ul><li>Find, Test Drive & Install Apps into Your Sal...
John Johnson AVP – Licensing Sara Rimer Global CRM Administrator QUESTION & ANSWER SESSION Cory Haber Web Applications Man...
<ul><li>AppExchange  </li></ul>
2. Apex Developer Network
3. Successforce.com
4. Help & Training
5. Successforce Services <ul><li>Professional Services </li></ul><ul><ul><li>QuickStart Assist </li></ul></ul><ul><ul><ul>...
Session Feedback Let us know how we’re doing! <ul><li>Please score the session from 5 to 1 (5=excellent,1=needs improvemen...
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A G S009 Tcheleshev 091907

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  • Transcript of "A G S009 Tcheleshev 091907"

    1. 1. Getting Started with Custom Objects John Johnson, ASCAP Cory Haber, Furnished Quarters Sara Rimer, Danaher Motion Edward Tcheleshev, salesforce.com Patricia Orr, salesforce.com Track: Admin I: Getting Started
    2. 2. Safe Harbor Statement <ul><li>“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements including but not limited to statements concerning the potential market for our existing service offerings and future offerings. All of our forward looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. </li></ul><ul><li>The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our operating results and cash flows, rate of growth and anticipated revenue run rate, errors, interruptions or delays in our service or our Web hosting, our new business model, our history of operating losses, the possibility that we will not remain profitable, breach of our security measures, the emerging market in which we operate, our relatively limited operating history, our ability to hire, retain and motivate our employees and manage our growth, competition, our ability to continue to release and gain customer acceptance of new and improved versions of our service, customer and partner acceptance of the AppExchange, successful customer deployment and utilization of our services, unanticipated changes in our effective tax rate, fluctuations in the number of shares outstanding, the price of such shares, foreign currency exchange rates and interest rates. </li></ul><ul><li>Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com /investor . Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law. </li></ul>
    3. 3. Why Use Custom Objects? High user adoption 3 1 Single View of All Data & Reporting 2 Seamless Upgrades 4 Ease of Use
    4. 4. Build New Apps Without Coding or Scripting Customize with Clicks not Code <ul><li>Point-and-Click Model Delivers: </li></ul><ul><li>Data model customizations </li></ul><ul><ul><li>Add tables </li></ul></ul><ul><ul><li>Add fields </li></ul></ul><ul><ul><li>Create relationships </li></ul></ul><ul><li>User interface customizations </li></ul><ul><ul><li>Diverse page layouts to support multiple business processes </li></ul></ul><ul><li>Workflows & Approvals </li></ul><ul><li>Custom applications </li></ul>All Customizations Are Upgraded With Zero Customer Effort Builder
    5. 5. Data Model What data is captured and how it is structured Security & Sharing User access controls and permissions Forms & Layouts How data is displayed and captured Workflow How business processes are represented Build It! <ul><li>Data types </li></ul><ul><li>Relationships </li></ul><ul><li>Validation Rules </li></ul><ul><li>Formulas </li></ul><ul><li>User lists </li></ul><ul><li>Read/write perms </li></ul><ul><li>Org Hierarchies </li></ul><ul><li>Group profiles </li></ul><ul><li>Layouts </li></ul><ul><li>Record Types </li></ul><ul><li>Related Lists </li></ul><ul><li>Tabs </li></ul><ul><li>Assignment </li></ul><ul><li>Notification </li></ul><ul><li>Approval </li></ul><ul><li>Time-based </li></ul>1 2 3 4
    6. 6. Streamline Business Processes with Custom Objects Inventory Tracking Purchase Requisitions Project Management Human Resources IT Helpdesk Salesforce License Management Training Center and Class/Instructor Tracking Multi Product View for Cases Success Stories for Products Pre call Plan and Trip Report Litigation Tracking Employee Management - Collections & Adjustments - PTO Tracking - Employee Equipment - Sales Collateral - Recruiting Going from Paper to Process Getting Control of your Data & Processes Ways to Help Yourself
    7. 7. John Johnson Asst. Vice President - Licensing [email_address] Getting Control of your Data & Processes! Leveraging Custom Objects to Increase Visibility and Adoption!
    8. 8. All About ASCAP <ul><ul><li>INDUSTRY : Performing Rights </li></ul></ul><ul><ul><li>EMPLOYEES : 650 </li></ul></ul><ul><ul><li>GEOGRAPHY : United States (only) </li></ul></ul><ul><ul><li># USERS : 169 </li></ul></ul><ul><ul><li>PRODUCT(S) USED : Salesforce SFA & Call Center, Force.com Mobile , 2 AppExchange applications (Drawloop & Angel.com), </li></ul></ul>Largest Performing Rights Organization in the World – Collects fees for public performance of music and distributes royalties to songwriters & publishers
    9. 9. Case Study – Key Challenges <ul><li>Business Challenges </li></ul><ul><ul><li>Many databases (Lotus Notes, Access) </li></ul></ul><ul><ul><li>Home based field staff, office staff in 3 locations </li></ul></ul><ul><ul><li>Many manual processes </li></ul></ul><ul><ul><li>Manual tracking/reporting </li></ul></ul><ul><li>Challenges </li></ul><ul><ul><li>Integration between systems </li></ul></ul><ul><ul><li>Software upgrades & compatibility </li></ul></ul><ul><ul><li>Lots of Info, no easy reporting </li></ul></ul><ul><ul><li>Manual processes </li></ul></ul><ul><ul><li>Inefficiency </li></ul></ul>
    10. 10. Implementation Of Salesforce SFA/Custom Objects Timeline Began Using Salesforce SFA Built, deployed, trained Employee Info/PTO Objects Litigation Tracking – Built, Deployed and used by GL October 2005 January 2006 July 2006 Ongoing Notes PTO Tracking Crashed Deploy new functionality in New Releases Expand Functionality based on user requests, business process needs Training, Migration, Adoption Custom Objects Drive Adoption
    11. 11. The Solution <ul><li>How did we address these challenges? </li></ul><ul><ul><li>Custom Applications, Objects </li></ul></ul><ul><ul><li>Automated workflow - Alerts </li></ul></ul><ul><ul><li>New releases, new functionality </li></ul></ul><ul><ul><li>Secure – the right people see the right info </li></ul></ul><ul><ul><li>Integrated with other Objects In Salesforce, and other systems </li></ul></ul><ul><li>Deployment Details </li></ul><ul><li>Application – Employee Info </li></ul><ul><ul><li>Objects – Jobs, Candidates, Employee Info, Time off, Equipment, Classes, Enrollments, Progress Reports, Supplies </li></ul></ul><ul><li>Application – Litigation Tracking </li></ul><ul><ul><li>Objects – Litigation Tracking, Investigations, Docket Sheets, Collections </li></ul></ul>
    12. 12. Employee Info <ul><li>Departments: Management, Sales, Operations, HR, Customer Service </li></ul><ul><li># Users: 160+ </li></ul><ul><li>Key Requirements </li></ul><ul><ul><li>Manage time-off requests & approvals </li></ul></ul><ul><ul><li>Manage recruiting, hiring & training processes </li></ul></ul><ul><ul><li>Track equipment & supplies assigned to staff </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><ul><li>Executive visibility </li></ul></ul><ul><li>Key Benefits </li></ul><ul><ul><li>Eliminated manual tracking & reporting </li></ul></ul><ul><ul><li>Centralized source of all info for staff </li></ul></ul><ul><ul><li>Work flow alerts & approvals </li></ul></ul>
    13. 13. Employee Info
    14. 14. Litigation Tracking <ul><li>Departments: Sales, Operations, Management, Customer Service, Legal </li></ul><ul><li># Users: 160+ </li></ul><ul><li>Key Requirements </li></ul><ul><ul><li>Manage files submitted for infringement litigation </li></ul></ul><ul><ul><li>Manage investigations </li></ul></ul><ul><ul><li>Track collections towards judgments & settlements </li></ul></ul><ul><ul><li>Track status of files with appropriate levels of visibility </li></ul></ul><ul><ul><li>Reporting </li></ul></ul><ul><li>Key Benefits </li></ul><ul><ul><li>Eliminated manual tracking & reporting </li></ul></ul><ul><ul><li>Centralized source of all info for staff </li></ul></ul><ul><ul><li>Workflow alerts & approvals </li></ul></ul>
    15. 15. Litigation Tracking
    16. 16. Results <ul><li>We got control of our data and processes </li></ul><ul><ul><li>Visibility </li></ul></ul><ul><ul><ul><li>Employee Info </li></ul></ul></ul><ul><ul><ul><li>Strategic Infringement Actions </li></ul></ul></ul><ul><ul><li>Accuracy </li></ul></ul><ul><ul><li>One source for Information </li></ul></ul><ul><ul><ul><li>Accounts, Opportunities, Litigation, Staffing </li></ul></ul></ul><ul><ul><li>Increased Adoption </li></ul></ul><ul><ul><li>New Releases – new functionality phased in </li></ul></ul>
    17. 17. Cory Haber Web Applications Manager [email_address] Moving from Paper to Process! Getting the Organization to think Platform First
    18. 18. All About: <ul><ul><li>INDUSTRY : Corporate Housing/Hospitality </li></ul></ul><ul><ul><li>EMPLOYEES : 170 </li></ul></ul><ul><ul><li>GEOGRAPHY : Northeast </li></ul></ul><ul><ul><li># USERS : 68 (105% growth since implementation) </li></ul></ul><ul><ul><li>PRODUCT(S) USED : Salesforce SFA & Call Center, 6 downloaded AppExchange applications </li></ul></ul>Furnished Quarters is the leading provider of furnished apartments in Manhattan, northern New Jersey and Boston metropolitan regions.
    19. 19. Key Challenges <ul><li>Our Business Challenges </li></ul><ul><ul><li>Islands of information </li></ul></ul><ul><ul><li>Multiple locations </li></ul></ul><ul><ul><li>Reporting Reporting Reporting </li></ul></ul><ul><ul><li>Future company growth </li></ul></ul><ul><li>Technology Challenges </li></ul><ul><ul><li>Small IT staff </li></ul></ul>
    20. 20. From Paper to Process How did we get away from excel and/or paper? <ul><li>We leveraged Custom Objects </li></ul><ul><li>My methodology: </li></ul><ul><ul><li>Listen to my peers </li></ul></ul><ul><ul><li>Scope out project </li></ul></ul><ul><ul><ul><li>Collect materials </li></ul></ul></ul><ul><ul><ul><li>Define workflows </li></ul></ul></ul><ul><ul><li>Build </li></ul></ul><ul><ul><li>Test </li></ul></ul><ul><ul><li>Deploy </li></ul></ul>
    21. 21. Example – Purchase Requisitions <ul><li>Purchase Requisitions </li></ul><ul><li>Summary of Challenges </li></ul><ul><ul><li>Lost paperwork </li></ul></ul><ul><ul><li>Slow response times </li></ul></ul><ul><ul><li>Inefficient </li></ul></ul><ul><ul><li>High cost </li></ul></ul>
    22. 22. Purchase Requisition – Old Workflow
    23. 23. Purchase Requisition Before
    24. 24. Purchase Requisition – New Workflow
    25. 25. Purchase Requisition After
    26. 26. Case Study Purchase Requisition – Results <ul><li>Benefits of Going from Paper to Process </li></ul><ul><ul><li>No paperwork </li></ul></ul><ul><ul><li>Complete visibility </li></ul></ul><ul><ul><li>Faster response times </li></ul></ul><ul><ul><li>Accuracy </li></ul></ul><ul><ul><li>Reporting </li></ul></ul>
    27. 27. Lost paperwork Slow response times Inefficient High cost Accounting Purchase Requisition Payment Requests Sales Operations Project Management Budgeting Information Technology IT Helpdesk IT Inventory Customer Service Tenant Credits Human Resources HRForce Sales & Marketing Oppty Management Campaigns Leads
    28. 28. Accounting Purchase Requisition Payment Requests Sales Operations Project Management Budgeting Information Technology IT Helpdesk IT Inventory Customer Service Tenant Credits Human Resources HRForce Sales & Marketing Oppty Management Campaigns Leads Ease of Use High User Adoption Single View/Reporting Seamless Upgrades
    29. 29. Sara Rimer Global CRM Systems Manager [email_address] Ways to Help Yourself! Leveraging custom objects as a means of making YOU more efficient .
    30. 30. <ul><ul><li>INDUSTRY : Manufacturing </li></ul></ul><ul><ul><li>EMPLOYEES : 6000+ </li></ul></ul><ul><ul><li>GEOGRAPHY : Global </li></ul></ul><ul><ul><li># USERS : 700+ </li></ul></ul><ul><ul><li>PRODUCT(S) USED : Salesforce SFA & Call Center, 8 downloaded AppExchange applications </li></ul></ul>At Danaher Motion we leverage our vast experience in electromagnetic, mechanical and control technologies to help our customers build better machines, faster. Our products have been improving the efficiency and productivity of complex manufacturing operations for over 70 years through trusted brand names such as Dover, Kollmorgen, Pacific Scientific, Portescap and Thomson. Our breakthrough innovations are based on application experience around the globe and across many industries, including: medical, textile, semiconductor, electronic assembly, packaging, aerospace and defense among others.
    31. 31. Custom Object Needs <ul><li>User Profile: Executive Managers </li></ul><ul><li># Users: 25 (Major Stakeholders) </li></ul><ul><ul><li>700+ license control capability </li></ul></ul><ul><li>Key Requirements </li></ul><ul><ul><li>Executive visibility of logins/approval of license purchase </li></ul></ul><ul><ul><li>Traceability of license purchases </li></ul></ul><ul><ul><ul><li>Current license needs and the replacements </li></ul></ul></ul><ul><ul><ul><li>Future license needs </li></ul></ul></ul><ul><li>Key Benefits </li></ul><ul><ul><li>Eliminated email trails to approve license purchase </li></ul></ul>
    32. 32. Salesforce License Manager Application <ul><li>Business Challenges </li></ul><ul><ul><li>Lacked Control on License Distribution </li></ul></ul><ul><ul><li>Lacked Ability to Charge Various Groups for Licenses </li></ul></ul><ul><ul><li>User Adoption did not Conform to Standard Process </li></ul></ul><ul><li>Technology Challenges </li></ul><ul><ul><li>Spreadsheet Nightmare (Circulation of Various Revisions) </li></ul></ul><ul><ul><li>Emails did not Suffice as Management Approval to Activate or Purchase Additional Licenses </li></ul></ul>
    33. 33. License Manager – The Solution <ul><li>How did we address these challenges? </li></ul><ul><ul><li>Created specific profiles to allow adding/editing/viewing </li></ul></ul><ul><ul><ul><li>Only “Approved-By” individuals (Adding/Editing) </li></ul></ul></ul><ul><ul><ul><li>Rest of organization (Viewing) </li></ul></ul></ul><ul><ul><li>Setup Field Dependencies </li></ul></ul><ul><ul><ul><li>Who could approve what departments </li></ul></ul></ul><ul><ul><li>Required fields: Backfill positions </li></ul></ul><ul><ul><li>Setup Dashboards for individuals to confirm login rates </li></ul></ul><ul><ul><li>Setup Tasks that confirm license </li></ul></ul><ul><ul><ul><li>License request is entered </li></ul></ul></ul><ul><ul><ul><li>License activation to the requestor </li></ul></ul></ul>
    34. 34. License Manager Custom Screen Entry View
    35. 35. Audit Dashboards- By Approval Person Marketing Department Product Management Operations West Sales West Sales East Operations East
    36. 36. License Manager– Results <ul><li>What were the results? </li></ul><ul><ul><li>Improved License Review Time </li></ul></ul><ul><ul><ul><li>4 Days Down to 1 Hour (Qtr Review) </li></ul></ul></ul><ul><ul><li>Improved Visibility </li></ul></ul><ul><ul><ul><li>Individual Departments have their own Login Dashboard </li></ul></ul></ul><ul><ul><ul><li>Regional Administrators can focus </li></ul></ul></ul><ul><ul><ul><ul><li>Follow-up Training Needs </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Further development </li></ul></ul></ul></ul><ul><ul><ul><ul><li>License Adjustments </li></ul></ul></ul></ul><ul><ul><li>Each Group Controlled their License Budget and Distribution </li></ul></ul><ul><ul><li>Effective Use of License </li></ul></ul><ul><ul><ul><li>Reporting capabilities “By Approval” on Opportunities, Cases, and Activities </li></ul></ul></ul>
    37. 37. Imagine it. Learn it. Use it. <ul><li>License Mgr is on AppExchange </li></ul><ul><ul><li>http://www.salesforce.com/appexchange/detail_overview.jsp?NavCode__c=&id=a0330000002WKfiAAG </li></ul></ul><ul><li>Other Helpful Custom Objects </li></ul><ul><ul><li>Training Center and Class/Instructor Tracking </li></ul></ul><ul><ul><li>Multi Product View for Cases </li></ul></ul><ul><ul><li>Success Stories for Products </li></ul></ul><ul><ul><li>Pre call Plan and Trip Report </li></ul></ul>
    38. 38. Resources to Help You Get Started <ul><li>AppExchange </li></ul><ul><ul><li>Find, Test Drive & Install Apps into Your Salesforce Account. </li></ul></ul><ul><ul><li>www.salesforce.com/appexchange </li></ul></ul><ul><li>Apex Developer Network </li></ul><ul><ul><li>Free Developer Org, Discussion Boards & Development Tools </li></ul></ul><ul><ul><li>www.salesforce.com /developer </li></ul></ul><ul><li>Successforce.com </li></ul><ul><ul><li>Guides, Blogs, User Community, & Successforce Ideas </li></ul></ul><ul><ul><li>www.success.salesforce.com </li></ul></ul><ul><li>Help & Training </li></ul><ul><ul><li>Tips & User Guides, FAQ’s, Solutions, Glossary, & Webinars </li></ul></ul><ul><li>Successforce Consulting </li></ul><ul><ul><li>Professional Services, Education Services & Customer Support </li></ul></ul>
    39. 39. John Johnson AVP – Licensing Sara Rimer Global CRM Administrator QUESTION & ANSWER SESSION Cory Haber Web Applications Manager
    40. 40. <ul><li>AppExchange </li></ul>
    41. 41. 2. Apex Developer Network
    42. 42. 3. Successforce.com
    43. 43. 4. Help & Training
    44. 44. 5. Successforce Services <ul><li>Professional Services </li></ul><ul><ul><li>QuickStart Assist </li></ul></ul><ul><ul><ul><li>For Project managers who plan to self-implement, re-implementing or optimizing their CRM solution. </li></ul></ul></ul><ul><ul><ul><ul><li>Online Implementation Success Fundamentals / On-site 1:1 Coaching </li></ul></ul></ul></ul><ul><ul><li>Quickstart Optimize </li></ul></ul><ul><ul><ul><li>A packaged consulting offering that includes a mini-bpr, best practice consulting and configuration assistance and refresher user and admin training. </li></ul></ul></ul><ul><ul><ul><ul><li>PE 3 Day / EE,UE 5 Day </li></ul></ul></ul></ul><ul><li>Admin Workshops </li></ul><ul><ul><li>These fast-paced, interactive classes give first-hand experience with the core functional offerings to set up, configure, and maintain Salesforce CRM for optimal results. </li></ul></ul><ul><ul><ul><ul><li>PE 3 Day / EE,UE 4 Day </li></ul></ul></ul></ul><ul><li>Customer Support </li></ul><ul><ul><ul><ul><li>Premir Support / Premier Support + Admin </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Log a Case / Call (800) 667-6389 </li></ul></ul></ul></ul>
    45. 45. Session Feedback Let us know how we’re doing! <ul><li>Please score the session from 5 to 1 (5=excellent,1=needs improvement) in the following categories: </li></ul><ul><ul><li>Overall rating of the session </li></ul></ul><ul><ul><li>Quality of content </li></ul></ul><ul><ul><li>Strength of presentation delivery </li></ul></ul><ul><ul><li>Relevance of the session to your organization </li></ul></ul>We strive to improve, t hank you for filling out our survey. <ul><li>Additionally, please score each individual speaker on: </li></ul><ul><ul><li>Overall delivery of session </li></ul></ul>
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