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UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
UX 101 - TajRiba | UX Month Nairobi
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UX 101 - TajRiba | UX Month Nairobi

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The first two days of a three-day course on User Experience delivered at the iHub, Nairobi, Kenya, 9 - 10 September. With great thanks to Darelle van Gruenen and others for permission to use their …

The first two days of a three-day course on User Experience delivered at the iHub, Nairobi, Kenya, 9 - 10 September. With great thanks to Darelle van Gruenen and others for permission to use their materials in this not-for-profit course.

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  • 1. !"#$%&'(#$)#*+#%,-,% ./"0*%12%3$045%672325%8!96% 3$04%:%;""<+)0=#"5%>*+2% ?0@A0*B5%80A)C<$*)0%!.;% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% H% I;JK>L;%M%G;>K?L>%!9%1?GID%
  • 2. N7<%0O%>P% •  3#A)Q7=#B%=<%E#%7#$#R% •  67232%)*%6"4+7<A<Q4% •  ST%4#0$"%)*%=7#%U#AB% •  N<$@%)*%)*B/"=$4%0*B%0"%+<*"/A=0*=% •  D0V#%W<$@#B%)*%HXY%+</*=$)#"% •  .(#+)0A=4%)"%/"#$%$#"#0$+7% – &"(#+)0AA4%U#AB%$#"#0$+7% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% S%
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  • 6. User Interfaces fill our days…
  • 7. 6:57 am - Shut off alarm
  • 8. 7:07 am - Make coffee
  • 9. 7:13 am - Check weather
  • 10. 7:15 am - Watch TV news
  • 11. 7:35 am - Listen to radio
  • 12. 7:49 am - Check online news
  • 13. 7:54 am - Make toast
  • 14. 8:04 am - Adjust thermostat
  • 15. 8:14 am - Check traffic
  • 16. 8:22 am - Drive to work
  • 17. 8:25 am - Adjust heater
  • 18. 8:32 am - Get gas
  • 19. 8:40 am - Tune radio
  • 20. 8:52 am - Pay for parking
  • 21. 9:00 am - Check business news
  • 22. 9:12 am - Check voice mail
  • 23. 9:42 am - Send email
  • 24. 10:12 am - Order book
  • 25. 10:32 am - Get coffee
  • 26. 10:48 am - Read movie review
  • 27. 11:04 am - Check stocks
  • 28. 11:54 am - Check tax news
  • 29. 12:14 pm - Pay for lunch
  • 30. 12:30 – Take a picture
  • 31. 12:54 pm - Check schedule
  • 32. 1:32 pm - Create presentation
  • 33. 1:44 pm - Make phone call1:44 pm - Make phone call
  • 34. 2:07 pm - Read research paper
  • 35. 2:34 pm - Get drink
  • 36. 2:49 pm - Spell check
  • 37. 3:12 pm - Set watch timer
  • 38. 3:25 pm - Get snack
  • 39. 3:37 pm - Arrange truck rental
  • 40. 3:42 pm - Order office supplies
  • 41. 4:05 pm - Get some cash
  • 42. 4:54 pm - Buy train ticket
  • 43. 5:25 pm – Text your kids
  • 44. 5:54 pm - Boil potatoes
  • 45. 6:03 pm - Get directions
  • 46. 6:13 pm - Cook vegetables
  • 47. 6:57 pm - Find phone number
  • 48. 7:12 pm - Listen to CD
  • 49. 7:12 pm – Check email
  • 50. 7:45 pm - Book flight
  • 51. 7:54 pm - Share picture
  • 52. 7:58 pm - Check TV listings
  • 53. 8:02 pm - Start treadmill
  • 54. 9:02 pm - Watch TV
  • 55. 9:32 pm - Listen to music
  • 56. 9:34 pm - Search web
  • 57. 9:48 pm - Wash laundry
  • 58. 10:12 pm Check weather
  • 59. 11:04 pm - Start dishwasher
  • 60. 11:15 pm – Set Alarm
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  • 149. ]<+/"%0"%0%e/)B#% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,T_% (What about stopping for groceries on an impromptu basis?) Sure, I sometimes stop on the spur of the moment in the middle of another errand, or sometimes on the way home from work (Without having planned it?) Yes (So how do you know what to get?) I usually just rely on memory (So that s pretty reliable for you?) Well, that s the problem. I often get home and realize there was something I needed, or that I bought something I already had 5 of. (So how is that different from when you leave to go grocery shopping from home?) Well, then I usually take a list with me. As long as the list is up to date, we do pretty well. Focus topics influencing this discussion: Groceries, shopping, planned versus impromptu, mobility, knowing your inventory, getting the information where and when you need it.
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  • 165. 10g<$%870AA#*Q#"% ! ;OE)Q/)=4%<C%b/0A)=0^V#5%*<*"=0*B0$B)q#B%B0=0% ! ;*#+B<=#%+<AA#+^*Q% ! 6$#O0=/$#%+A<"/$#% ! ?*")=#%)*=#$V)#W%V#$"/"%<E"#$V0^<*% ! L0A0*+)*Q%<E"#$V0^<*%0*B%)*b/)$4%% ! 10*0Q)*Q%B#O0*B%+70$0+=#$)"^+"5%$#0+^V#% #p#+="5%A#0B)*Q% ! .0O(A)*Q%)""/#"% ! &*"/$)*Q%=70=%U*B)*Q"%0$#%$#A#V0*=%=<%B#")Q*%0*B% ($<B/+=%(A0**)*Q% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_S%
  • 166. I0"@"%C<$%3#E$)#U*Q% ! 3#E$)#C%W)=7%=#0O% ! >B#*^C4k%% !  ?E"#$V0^<*"%$#A#V0*=%=<%4</$%74(<=7#"#"%<$%C<+/"%+0=#Q<$)#"% !  N70=%"##O#B%)O(<$=0*=%=70=%W0"%O)"")*Q%C$<O%4</$%C<+/"P% ! I0@#%*<=#"%<*%*<=#"% ! ]<$O/A0=#%*#W%74(<=7#"#"%0E</=%=7#%0+^V)^#"% ! >B#*^C4%(<"")EA#%Q0("%<$%A)O)=0^<*"%)*%=7#% <E"#$V0^<*"%% !  &2Q25%=7)*Q"%=70=%O04%70V#%E##*%/*)b/#%=<%=7#%+)$+/O"=0*+#"% ! K#U*#%C<+/"%C<$%*#'=%<E"#$V0^<*"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_[%
  • 167. d0A)B0^*Q%>O($#"")<*"%:%D4(<=7#"#"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_T% ?E"#$V#%"0O#%(#$"<*%C<$%0%A<*Q#$%^O#% ?E"#$V#%0%B)p#$#*=%(#$"<*%0=%=7#%"0O#%A<+0^<*% ?E"#$V#%"0O#%(#$"<*%+0$$4)*Q%</=%B)p#$#*=%($<+#B/$#"% K#V)#W%V)B#<%W)=7%(0$^+)(0*=%0*Bc<$%W)=7%=#0O% ?E"#$V#%+<*=$0"^*Q%+0"#"% 8<*")B#$%)*+A/B)*Q%0%B)p#$#*=%=4(#%<C%<E"#$V0^<*%"/+7%0"% 8<*=#'=/0A%>*b/)$4% 3<%(<"=%<E"#$V0^<*%)*b/)$4%W)=7%/"#$% K#V)#W%74(<=7#"#"%W)=7%(0$^+)(0*=%)C%(<"")EA#% G<=#%)*+<*")"=#*+)#"%W)=7%4</$%<E"#$V0^<*"% K#O#OE#$5%=7#%/"#$ "%0++</*=%)"%B0=05%*<=%/A^O0=#%=$/=7% %
  • 168. 8<*=#'=/0A%>*b/)$4% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_X%
  • 169. 6$<+#""%<C%8<*=#'=/0A%>*b/)$4% •  .#=%C<+/"%W)=7%=#0O% •  &*=$4%)"%)O(<$=0*=% •  K0((<$=%)"%+$)^+0A% •  &*Q0Q#%)*%+<*V#$"0^<*%W)=7%/"#$k% –  N7)A#%=7#4%0$#%B<)*Q%=7#)$%W<$@% –  >*%=7#)$%<W*%W<$@%#*V)$<*O#*=% –  %3$0W%=7#%/"#$%</=% –  %&*A0$Q#%C<+/"% •  6$<+#""%U*B)*Q"%0"%0%=#0O% •  !"#%=#0O%U*B)*Q"%=<%#*A0$Q#%C<+/"5%)B#*^C4%B#")Q*% )B#0"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,__%
  • 170. r#4%8<*+#(="% •  8<*=#'=%%% –  3<*#%)*%=7#%(74")+0A%+<*=#'=%<C%W<$@%0*B%W<$@%($<+#""%% •  60$=*#$"7)(% –  60$^+)(0*=%0*B%)*=#$V)#W#$%+<AA0E<$0=#%0+^V#A4%)*%B#=#$O)*)*Q%W7#$#% =<%B)$#+=%0s#*^<*%0*B%)*%#'(A<$)*Q%=7#%W<$@%($<+#""% •  >*=#$($#=0^<*%f74(<=7#"#"h% –  v</%0$#%*<=%g/"=%+<AA#+^*Q% C0+=<)B" % –  ?E"#$V0^<*"%O0s#$%E#+0/"#%=7#4%O04%(<)*=%=<%0*%)""/#%% –  .70$#%)*=#$($#=0^<*"%W)=7%(0$^+)(0*=%=<%#'(A<$#%0BB)^<*0A%#'0O(A#"5% #'+#(^<*"% •  ]<+/"% –  &A0E<$0=#B%E4%+<OE)*)*Q%=7#%(#$"(#+^V#"%<C%O/A^(A#%)*=#$V)#W#$"% B/$)*Q%(<"=V)")=%B#E$)#U*Q%f )*=#$($#=0^<*%"#"")<*" h% –  ?/$%0(($<0+7%"=0$="%=7)"%($<+#""%)*%0BV0*+#% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_`%
  • 171. e#*#$0A%]A<W%<C%0%8>%d)")=% •  >*=$<B/+^<*%0*B%E$)#C%"=0=#O#*=%<C%"=/B4% (/$(<"#% •  ?$)#*=0^<*%=<%")=/0^<*5%$<A#5%$#"(<*")E)A)^#"% •  D)Q7%A#V#A%<V#$V)#W%<C%@#4%=0"@"%f e$0*B%=</$% b/#"^<*5 %<$% 3#"+$)E#%0%=4()+0A%B04 h% •  >*)^0=#%+/$$#*=%0+^V)^#"5%0*B%+<*B/+=%)*b/)$4% •  6$<E#%C<$%A#""%$</^*#%0+^V)^#"5%#*+</$0Q#% (0$^+)(0*=%=<%#*Q0Q#%W)=7%=7#O5%0*B%+<*B/+=% )*b/)$4% •  87#+@%</=%"<O#%/*B#$"=0*B)*Q"%W)=7%(0$^+)(0*=% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,_a%
  • 172. N70=%10@#"%8>%D0$B% •  ;"@)*Q%=7#%B/OE%<$% <EV)</" %b/#"^<*"% •  1<V)*Q%=7#%+<*V#$"0^<*%=<%0%Q$</*B#B%A#V#A% •  G<=%Q#~*Q%+0/Q7=%/(%)*%(#$"<* "%+<O(A0)*="%<$%W)"7#"%C<$% =7#%"4"=#O%% –  !"#%0"%+A/#"%C<$%($<E)*Q%E#70V)<$%0*B%W<$@%($0+^+#% •  8<*"+)</"A4%O0*0Q)*Q%=7#%B)$#+^V#%)O(0+="%<C%($<E)*Q5% "7)x)*Q%C<+/"%)*%0%O)*BC/A%W04% •  6$<E)*Q%O<$#%B##(A4%=<%Q#=%=<% Q$</*B#B %B0=0% •  L0A0*+)*Q%*##B%C<$%B#(=7%0*B%E$#0B=7% •  I$0+@)*Q%=7#%*<*A)*#0$%j<W%<C%=7#%+<*V#$"0^<*% •  80*%E#%O<$#%+70AA#*Q)*Q%W)=7%+<*"/O#$"%=70*%W)=7%W<$@(A0+#% "4"=#O"5%E#+0/"#%/"#$%=0"@"%O04%E#%A#""%/$Q#*=%B/$)*Q%=7#% V)")=% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`-%
  • 173. 8>%.@)AA"k%%e#~*Q%e$</*B#B% •  e#*#$0A)q0^<*%"%80*%4</%B#"+$)E#%0%"(#+)U+% #'0O(A#P%"%B#O<*"=$0^<*% •  60"=%#V#*=%"%D0"%=7)"%70((#*#B%$#+#*=A4"% B#O<*"=$0^<*% •  K#+#*=%#'0O(A#%"%>"%=7#$#%0*%/(+<O)*Q% #'0O(A#P%"%B#O<*"=$0^<*% •  ?()*)<*%$#%)O($<V#O#*=%"%D<W%B<%4</%B<%)=% *<WP%"%N70=%($<EA#O%=7)"%W</AB%"<AV#P"%D<W% B<#"%=7)"%0p#+=%4</"%B#O<*"=$0^<*% •  .(#+/A0^<*%0E</=%<=7#$"%"%D<W%B<#"%=7)"%0((A4% =<%4</P%"%#'0O(A#%"%B#O<*"=$0^<*% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`,%
  • 174. 8>%.@)AA"k%%6$<E)*Q%3##(#$% •  ;""/O#%=70=%0*4=7)*Q%O04%E#%)*=#$#"^*Q% •  3<%*<=%A#=%V0Q/#*#""%<$%0OE)Q/)=4%Q<%E4% •  84+A#%E#=W##*%#'(A<$0=<$45%<(#*#*B#B%b/#"^<*"%0*B% ($<E)*Q5%B$)AA%B<W*%b/#"^<*"% •  t<<@%C<$%V0$)0^<*"%)*%=7#%($<+#""%<$%($0+^+#% –  >"%)=%"=0EA#%0*B%+<*")"=#*=P% –  3<#"%)=%j/+=/0=#% –  80*%V0$)0^<*"%E#%^#B%=<%(0$^+/A0$%+)$+/O"=0*+#"P% •  6$<E#%C<$%#V<A/^<*%<C%=7#%+/$$#*=%($0+^+#z"/((<$=#B%E4% #'0O(A#"% –  N70=%A#B%=<%=7#%+70*Q#P%N70=%70"%)=%"<AV#BP%N70=%*#W%($<EA#O"%70"% )=%+$#0=#BP% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`H%
  • 175. 6$<E#%I$)QQ#$"% •  G<*V#$E0A%0*B%(0$0V#$E0A%E#70V)<$"% – ]0+)0A%#'($#"")<*"5% 7O % •  &b/)V<+0^<*5%V0Q/#*#""5% b/0A)U#B %0*"W#$"%% –  I7#%W04%)=%)"%*#++"*(,%=<%W<$@%)"i % –  -"./01123%>%B<%)=%A)@#%=7)"i2 % •  8<*=$0B)+^<*"%0*B%0((0$#*=%+<*=$0B)+^<*"% •  L$#0@B<W*"5%(0/"#"%)*%j<W% •  !*#'(#+=#B%$#"/A="% •  &V)B#*+#%<C%W<$@0$</*B"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`S%
  • 176. 8>%.@)AA"k%%>*=#$V)#W)*Q% •  K0((<$=% •  ?(#*#*B#B%b/#"^<*"% •  1<*)=<$)*Q%7)BB#*%($#O)"#"% •  G#/=$0A)=4% •  K#j#+^<*"% •  6$<Q$#"")V#%($<E)*Q% •  80/^<*"%0E</=% W74 %b/#"^<*" % % )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`[%
  • 177. &"=0EA)"7)*Q%K0((<$=% •  &'(A0)*%W74%4</%0$#%=7#$#% •  .70$#%4</$%C<+/"% •  D0V#%=7#O%E#Q)*%E4%Q)V)*Q%4</%0%E$)#C% <V#$V)#W%<C%=7#)$%W<$@%f Q$0*B%=</$ h% •  !"#%=70=%0"%#*=$4%)*=<%)*b/)$4% •  .<A)+)=%<()*)<*"%0E</=%=<<A"% •  ]<+/"%<*%0p#+^V#%;G3%<Eg#+^V#%$#"(<*"#% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`T%
  • 178. &"=0EA)"7)*Q%K0((<$=%fHh% •  10@#%$#(#0=#B%#'(A0*0^<*"% –  4*$5$*0%,$(0.1%(.3$5$60!'$'"$#!,(.*'0!,$'7%!8*$9."/$ 2"#.$+"%!'$"9$:%(6;;;; $ •  K#"=0=#%W70=%(0$^+)(0*="%"04% – >*%0%*<*g/BQ#O#*=0A%W04% – >*%(0$^+)(0*= "%A0*Q/0Q#% •  3<* =%0"@%C<$%O#0*)*Q5%0"@%C<$%/"#% – D<W5%*<=%W74% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`X%
  • 179. ?(#*#*B#B%b/#"^<*"% •  {/#"^<*"%=70=%+0*%*<=%E#%0*"W#$#B%)*%<*#%<$%0% C#W%W<$B"% –  >*V)=#%B)"+/"")<*5%B#"+$)(^<*% •  3<%*<=%+<*"=$0)*%=7#%$0*Q#%<C%0++#(=0EA#% $#"(<*"#"% –  ;AA<W%)*")Q7="%)*=<%7<W%$#"(<*B#*=%+<*"=$/#"%=7#%=<()+% •  &0")#$%=<%+<V#$%=7#%E$#0B=7%<C%=7#%"(0+#%4</%0$#% +<V#$)*Q%=70*%+A<"#B%b/#"^<*"%0AE#)=%0=%0%7)Q7% A#V#A%% –  N0=#$%E0AA<<*"%V#$"/"%B0$="% •  ;AA<W%C<$%=7#$#%*<=%=<%E#%0%")*QA#5%QA<E0A%0*"W#$ z)*V)=#%#'(A<$0^<*%<C%V0$)0^<*"%/*B#$%B)p#$#*=% +)$+/O"=0*+#"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`_%
  • 180. ?(#*%&*B#B%{/#"^<*"%fHh% •  .7</AB%E#%0=%A#V#A%<C%Q#*#$0A)=4%=70=%O0@#"%"#*"#% =<%$#"(<*B#*=% –  D<W%B<%4</%O0*0Q#%Q$<+#$)#"P %fK#"(<*B#*=%70"%*<=%=7</Q7=% =7$</Q7%W70=%=7#%+<O(<*#*="%<C% O0*0Q)*Q %Q$<+#$)#"%0$#h% –  D<W%B<%4</%U=%Q$<+#$4%"7<(()*Q%)*=<%4</$%<=7#$% 0+^V)^#"P %fv</$%C<+/"%"=$/+=/$#%70"%7#A(#B%4</%B#+)B#%=<% E$#0@%=7)"%</=%0"%0%=<()+h% •  104%#A)+)=%0%Q#*#$0A)q0^<*5%"/OO0$45%<$% 0E"=$0+^<*% –  G<=%/"#C/A%E4%)="#AC5%E/=%($<V)B#"%<(#*)*Q"%=<%B$)AA%)*%C<$% #'0O(A#"%=<%/*B#$"=0*B%)*%B#(=7% •  1<$#%+A<"#B%#*B#B%b/#"^<*"%O04%U=%0=%B)p#$#*=% (<)*="%)*%=7#%+<*V#$"0^<*% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,``%
  • 181. D)BB#*%6$#O)"#"%t#0B)*Q%{/#"^<*"% •  ;AA%b/#"^<*"%+<*=0)*%0*B%+<OO/*)+0=#%)O(A)+)=% 0""/O(^<*"% –  ?x#*%=7#"#%+0*%E#%"/E=A#%0*B%+<*=$<A%$#"(<*"#"%/*+<*"+)</"A4% –  80*%$#V#0A%)*C<$O0^<*%=70=%$#"(<*B#*=%W0"%*<=%0W0$#%<C% –  80*%E#%EA0=0*=k% 3<#"%)=%E<=7#$%4</%=70=%+0*B)B0=#%9%0""<+)0=#"% W)=7%@*<W*%+$)O)*0A"P %f 6/"7%(<AA" h% •  .<O#%0""/O(^<*"%0$#%O<$#%<C%0%A#0(%=70*% <=7#$"% –  6$#O)"#%<C%4</$%b/#"^<*%"7</AB%E#% "0C# %<$%C<AA<W% C$<O%0A$#0B4#"=0EA)"7#B%)*C<$O0^<*% •  N0=+7%C<$%^O#"%W7#*%$#"(<*B#*=%0((#0$"% +<*C/"#B%E4%b/#"^<*k%)=%O04%E#%0%7)BB#*% ($#O)"#%=70=%B<#"%*<=%U=%C<$%=7#O% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,`a%
  • 182. 10)*=0)*)*Q%G#/=$0A)=4% •  %;V<)B)*Q%+<OO/*)+0^*Q%E)0"5%0(($<V0A5%<$%B)"0(($<V0A% –  ;(($<V0A%)"%0AO<"=%0AW04"%"#A#+^V#%f<$%W)AA%E#%(#$+#)V#B%=<%E#h% –  e#*#$0A%)*=#$#"=%)"%=7#%E#"=%$#)*C<$+#O#*=% •  ;V<)B%"/QQ#"^*Q%E)0"%)*%7<W%0%b/#"^<*%)"%W<$B#B% –  K7#=<$)+0A%b/#"^<*"k% N74%B<* =%4</%B<%)=%=7)"%W04P %+0*%)O(A4%=70=%)"% =7#%*<$O0A%<$%($#C#$$#B%W04% •  ;V<)B%=7#"#5%/*A#""%4</%0$#%$#C#$$)*Q%=<%"<O#=7)*Q%=7#%$#"(<*B#*=%70"%0A$#0B4% "0)B% –  1)"=$/"=%b/#"^<*"%W7#$#%<*#%0*"W#$%)"%O<$#%"<+)0AA4%0++#(=0EA#%=70*% 0*<=7#$% •  D<W%A<*Q%B<#"%)=%/"/0AA4%=0@#%4</%=<%A#0$*%0%*#W%()#+#%<C%"<xW0$#P % •  D<W%O/+7%$#"#0$+7%B<%4</%=4()+0AA4%B<%E#C<$#%E/4)*Q%0%*#W%()#+#%<C% =#+7*<A<Q4P % •  D<W%O/+7%B<%4</%0*B%4</$%W)C#%"70$#%B#+)")<*O0@)*Q%0E</=%O0g<$%U*0*+)0A% B#+)")<*"P %% •  80/^<*k%%])#AB%$#"#0$+7%+0*%#'(<"#%4</%=<%E#70V)<$"%4</%O04%70V#% (#$"<*0A%f*#Q0^V#h%C##A)*Q"%0E</=R% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,a-%
  • 183. K#j#+^<*"% •  60$0(7$0")*Q%W70=%=7#%$#"(<*B#*=%"04"% •  >B#*^C4)*Q%=7#%0p#+=% –  .</*B"%A)@#%=70=%)"%C$/"=$0^*Q2 % –  .<%=70=%)"%$#0AA4%)O(<$=0*=%=<%4</2 % –  >=%W0"%0%$#A)#C%W7#*%4</%"W)=+7#B%=<%=7)"% O#=7<B2 % •  .7<W"%=70=%4</%0$#%=$0+@)*Q%% •  ?x#*%#A)+)="%"(<*=0*#</"%#A0E<$0^<*%<$% +A0$)U+0^<*%C$<O%=7#%$#"(<*B#*=% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,a,%
  • 184. 80/^<*"%0E</=%nN74Po%{/#"^<*"% •  80*%#A)+)=%)*=#AA#+=/0A)q#B%=7#<$)#"5%0x#$%=7#%C0+=% $0^<*0A)q0^<*"% –  3<%*<=%0""/O#%=7#"#%0$#%=7#%=$/#%B#=#$O)*0*="%<C%=7#% E#70V)<$% •  ;A=#$*0^V#"5%<$%C<AA<W%/(%b/#"^<*"k% –  D0V#%4</%#V#$%=$)#B%<=7#$%0(($<0+7#"P%%N70=%W0"% 4</$%#'(#$)#*+#P % –  N70=%0$#%4</%=$4)*Q%=<%0++<O(A)"7%E4%B<)*Q%)=%=7)"% W04P % –  D<W%B<#"%=7)"%7#A(%4</P % )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,aH%
  • 185. 6$<Q$#"")V#%6$<E)*Q% •  %>*%0%Q)V#*%=<()+5%Q$0B/0AA4%O<V)*Q%C$<O%<(#*% #*B#B5%*<*B)$#+^V#%b/#"^<*"%=<%O<$#%=0$Q#=#B% 0*B%(<=#*^0AA4%A#0B)*Q%b/#"^<*"% •  10*0Q)*Q%=7#%($<Q$#"")<*%0AA<W"%4</%=<%=$0+@%=7#% (0$^+)(0*="%($##')"^*Q%0W0$#*#""%0*B% @*<WA#BQ#%E#C<$#%4</%($<V)B#%=7#O%W)=7%+/#"% •  104%#V#*=/0AA4%($<Q$#""%=<% =#"^*Q%=7#%A)O)=" % b/#"^<*"% –  >*=#$V)#W#$%"/QQ#"="%(<=#*^0A%"+#*0$)<"%=70=%=7#%(0$^+)(0*=%70"% *<=%E$</Q7=%/(5%=<%A<<@%C<$%V0$)0^<*"% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,aS%
  • 186. 1)^Q0^*Q%6$<EA#O"%W)=7%.#AC%K#(<$=% •  1<*)=<$)*Q%0p#+=%)*%$#"(<*"#% •  &'(A<$)*Q%"(<*=0*#</"%+<OO#*="%0*B%$#0+^<*"5% ?75%0*B%0*<=7#$%=7)*Qi2 % •  ;V<)B)*Q%b/#"^<*"%=70=%<EV)</"A4%+0AA%C<$% "(#+/A0^<*%<$%($#B)+^*Q%C/=/$#%E#70V)<$5%<$% ($#C#$#*+#%C<$%B#")Q*%C#0=/$#"%*<=%#'(#$)#*+#B% f+<*B)^<*0A%=#*"#%)"%0%+A/#h% –  N</AB%4</%E#%O<$#%A)@#A4%=<%/(B0=#%4</$%+0A#*B0$%)C%)=%W#$#% B)Q)=0AP % –  >C%4</%70B%0++#""%=<%O<V)#%^O#"%<*%4</$%(7<*#5%W</AB%4</% /"#%)=P % •  6$<E)*Q%0*B5%<C%+</$"#5%Q$</*B)*Q%)*%E#70V)<$%<$% #V)B#*+#%<C%E#70V)<$%% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,a[%
  • 187. 1)^Q0^*Q%6$<EA#O"%W)=7%.#AC%K#(<$=%fHh% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,aT% >*B)$#+=%b/#"^<*"%0*B%$#"(<*"#"%)*B)$#+=A4%$#A0=#B%=<% b/#"^<*%)*+$#0"#%+$#B)E)A)=4% v</%70V#%*<=%B)$#+=#B%$#"(<*B#*= "%0s#*^<*% K#"(<*B#*=%$#C$0O#"%b/#"^<*%<$%<=7#$W)"#%=0@#"%+70$Q#%<C%7<W% =<%$#"(<*B% ;"@)*Q%")O)A0$%b/#"^<*%)*%O/A^(A#%W04"%% K#=/$*)*Q%=<%"0O#%=<()+%0=%W)B#A4%"#(0$0=#B%^O#"%)*%=7#% )*=#$V)#W5%/")*Q%B)p#$#*=%W<$B)*Q"% 8</*=#$E0A0*+#B%b/#"^<*"% &'(A<$)*Q%=<()+%W)=7%"#="%<C%b/#"^<*"%=70=%70V#%+<O(A#O#*=0$4% (<=#*^0A%E)0"#"5%#2Q2% N70=%7#A("%4</%$#O#OE#$ N70=% O0@#"%)=%A)@#A4%=<%C<$Q#=P % K#"(<*"#"%W)=7%A<W% "<+)0A%B#")$0E)A)=45 %*<=%W70=%4</% W0*= %=<%7#0$% ?*#%$#0"<*%W74%*#Q0^V#%/"#$%+<OO#*="%70V#%"<%O/+7%%
  • 188. )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,aX% >*=#$V)#W%d#$"/"%?E"#$V0^<*%W)=7%0*%&'(#$=%!"#$% How do you brush your teeth? • I use an electric toothbrush • I brush for about 3 minutes • I use a whitening toothpaste • I don t know which side I start on. It is so automatic, I don t pay attention Do you have any problems? • No, no problems • Items fall out of medicine cabinet • Sink difficult to access w/ walker—hits the wall • Has to lean on the sink • Keeps water running the whole time--does not have a free hand to turn it off • Has arthritis—difficulty opening and squeezing the tooth paste, changing batteries • Difficulty working switch • Has many tooth brushes, because can t change batteries herself
  • 189. >*B)V)B/0A%V"2%?$Q0*)q0^<*%t#V#A% •  8>%=#*B"%=<%=0@#%)*B)V)B/0A%C<+/"% •  t<<@"%0=%)*=#$0+^<*%W)=7%=#+7*<A<Q4%0*B%=<<A"%=<% 0++<O(A)"7%)*B)V)B/0A%=0"@"% •  104%0""#OEA#%)*B)V)B/0A%()#+#"%=<%Q#=%"#*"#%<C% <V#$0AA%W<$@j<W%W)=7)*%<$Q0*)q0^<*"% •  L/=%O0*4%0"(#+="%<C%"4"=#O"%0*B%"4"=#O%/"0Q#% 0$#%B#U*#B%E4%<$Q0*)q0^<*0A%B4*0O)+"%0*B% +<*"=$0)*="% •  >*B)V)B/0A"%70V#%<*A4%A)O)=#B%0W0$#*#""%<C%=7#% <$Q0*)q0^<*0A%B4*0O)+"%=7#4%0$#%#OE#BB#B%)*5% #"(#+)0AA4%=7#%(0$="%=7#4%70V#%0B0(=#B%% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,a_%
  • 190. ]<$%0%./++#""C/A%>*=#$V)#Wi% •  L#%+<*"+)</"A4%j#')EA#%0*B%<(#*%=<%+70*Q#"% •  &'(0*B%4</$%C<+/"%B#A)E#$0=#A4% •  6$0+^+#%0+^V#%A)"=#*)*Q%% •  ;"@%<(#*#*B#B%b/#"^<*"%% –  %;B0(=% e/)B)*Q%0*%>*b/)$4 %"7##=%=<%4</$%B<O0)*% •  .)A#*+#%)"%?r% •  &'($#""%)*=#$#"=% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,a`%
  • 191. 1<$#%8<*V#$"0^<*%D)*="% •  &'($#""%+/A=/$0A%)Q*<$0*+#%% •  t#0$*%C$<O%=7#%(0$^+)(0*=% – K0=7#$%=70*%=#0+75%"7<W5%<$%B#O<% •  1<B)C4%4</$%=7)*@)*Q%=<%"##%W70=%)"%=7#$#% •  604%0s#*^<*%=<%(0$^+)(0*=}"%*##B"%0*B%4</$% <W*% •  604%0s#*^<*%=<%"(<@#*%0*B%/*"(<@#*% +<OO/*)+0^<*% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% ,aa%
  • 192. % % % %%%%%%%%%%%%%%%%;*B%*<Wi%%>*=<%=7#%U#AB%4</%Q<R% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% H--%
  • 193. )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% H-,%
  • 194. )D/E%!9%,-,%.4AA0E/"% •  304%,% – N70=%)"%!9P% – D/O0*8#*=#$#B%3#")Q*%1#=7<B"% •  304%H% – ])#AB%K#"#0$+7%I$0)*)*Q% – >*=<%=7#%])#AB% •  304%S% – ;*0A4")"%0*B%>*"()$0^<*% – I#"^*Q% )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% H-S%
  • 195. )D/E%F%!9%G0)$<E)% %3$04%:%;""<+)0=#"5%>*+2% H-[%

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