Implementation of a Social Learning Platform to improve handovers in health

WorkshopHANDOVER toolbox updatesand hands-on experience

Overview  Toolbox updates  Walking through the toolbox  Evaluation procedure of the toolbox  Hands-on experience using the toolbox

Toolbox updates …Card sorting with websort based on experts’ (50)and project partners’ (97) feedback

Most important feedback STRUCTURE GUIDANCE USABILITY TARGET GROUP Content Technology platform Purpose

Toolbox updatesHelping the userStructuring the toolboxBoth static and dynamic content

Helping the user•  Welcome text with guidelines•  New Toolbox buttons•  Group: How do I use this toolbox•  Personal cockpit

Helping the user - WelcomeWelcome!In this toolbox you can find all kind of information and support to help youdevelop, design and deliver a training in handover or to maximize its impact.The toolbox is not just a ‘box’ with static information on handover training.It is a dynamic, ever changing box because it is part of a ever growingcommunity. In this community people can search for information, commenton available products, add product and discuss with others who are alsointerested in training of handover.

New names for buttons First: Dash board First: Tools Buttons for the user’s personal navigationTo indicate that theseare the buttons to Static part Dynamicnavigate through the of the contentcommunity content toolbox

Structuring the toolbox•  Personal cockpit•  8 main groups•  Featured groups•  Becoming a member of groups•  Rating of the files

The 8 main groupsBased on:The phases that are followed when designinga training (analyze. design, develop,implement, evaluate)The key themes that underpin the barriers andfacilitators of effective handoverFirst version of an intervention mapping byMarieke.

1.  How do I use this toolbox ?2.  How do I determine what to train during a handover training?3.  What skills, knowledge and attitude of the individual professionals should I train to improve handover?4.  What standardized process, protocols or tools should I train?5.  How can I empower the patient in handover through a handover training?6.  How do I handle external and organisational factors that can influence my training?7.  What training activities should I use and what practical issues should I consider when implementing the training?8.  How do I evaluate and adjust the handover training?

1. How do I use this toolbox ?- Edit and close groups- how to use a tool (download etc.)2. How do I determine what to train during a handover training?Or: How to design a training in handover3. What skills, knowledge and attitude of the individual professionals should I train to improve handover?-  How to improve the performance of handover administration?-  How to bridge the knowledge gap between hospital andprimary care providers?- How to improve reflection, learning and improvement efforts regarding handover practice?- Knowledge about who to handover to (local handover systems)

4. What standardized process, protocols or tools should I train? Checklists5. How can I empower the patient in handover through a handover training? OR: Patient groups with special handover requirements and needs With subgroups:minority groups, pediatrics, geriatrics, emergency care.6. How do I handle external and organisational factors that can influence my training?7. What training activities should I use and what practical issues should I consider when implementing the training? Best practices (PL)8. How do I evaluate and adjust the handover training?

Static content and dynamic content

Walking through the new HANDOVER toolbox Role: Training expert on patient safety unit in Heerlen Hospital, Netherlands Task: Create a training program for handover for the General Practioners

The 8 main groupsto structure the static content

Linking static and dynamic content

8 groups linked to the static part of the toolbox 8

Evaluation procedure of the toolboxPerforming a task in the toolbox e.g. - Search for a tool you can use to train the communication skills of medical professionals. - Create a profile in the toolbox ….while thinking out loudWe will contact Basia, Carola and Loes for more details about thisprocedure

Hands-on experience using the toolbox•  Leaders of the groups –  Start a new group –  Add a tool to the group –  Edit the group•  Other project partners –  Create a profile –  Search for information –  Rate a file

1.  How do I use this toolbox ? WENDY2.  How do I determine what to train during a handover training?3.  What skills, knowledge and attitude of the individual professionals should I train to improve handover?4.  What standardized process, protocols or tools should I train? GIJS5.  How can I empower the patient in handover through a handover training? MARIA6.  How do I handle external and organisational factors that can influence my training?7.  What training activities should I use and what practical issues should I consider when implementing the training?8.  How do I evaluate and adjust the handover training? Semira NICOLA?NICOLA, GIULIO, BERYL, EWA…

Issues to discuss•  What is the intervention? –  A training in the toolbox? –  The tools in the toolbox?•  What is a tool and was is it not?•  For whom do we design the toolbox?

Suggestions, ideasGroup: A generic training in handoverTool = ready to use intervention, no articlesCreate two example ready groups that canbe shown in Amsterdam

Implementation of a Social Learning Platform to improve handovers in health

by Hendrik Drachsler

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