JAMES A ROBERTSON AND ASSOCIATESEFFECTIVE STRATEGIC BUSINESS SOLUTIONS3. The Critical Requirements for a Successful   Info...
SOLUTION & COURSE MAP      CRITICAL    REQUIREMENTS           CORE OBJECTIVE)    Critical Principles    QUALITY BUSINESS  ...
THE CRITICAL REQUIREMENTS FOR A SUCCESSFULSOLUTION1. Critical Principles2. Critical Stages3. Critical Factors4. Critical T...
THE CRITICAL PRINCIPLES FORSUCCESS1. Create Competitive Advantage (19%)2. Engineer Against Failure (18%)3. Improve Decisio...
THE CRITICAL PRINCIPLES FOR SUCCESSPeople Are Part of the System (12%)1. People determine the quality of analysis2. .........
THE CRITICAL PRINCIPLES FOR SUCCESSComputers Are Dumb and Abstract (10%)1. Computers only add 0s and 1s (binary arithmetic...
THE CRITICAL PRINCIPLES FOR SUCCESSPayback Takes Time (8%)1. Simple business information system 18 months to do well2. Lar...
MANAGING FOR SUCCESS   CRITICAL STAGES FOR DEVELOPMENT & PROCURMENT1. Concept (19%) *                      1. Concept (19%...
THE CRITICAL FACTORS FOR SUCCESS1. Executive Custody (25%)2. Strategic Solution Architect (18%)3. Clear Strategic Perspect...
THE CRITICAL TECHNOLOGYCOMPONENTS FOR SUCCESS1. Operational and Transaction Processing Systems2. Automation Systems Includ...
CRITICAL TECHNOLOGY COMPONENTSSoft Information Acquisition Systems1. Market critical success factors2. On post cards3. Ref...
CRITICAL TECHNOLOGY COMPONENTSSome Important Considerations                INFORMATION                   Decision Support ...
CRITICAL TECHNOLOGY COMPONENTSSome Important ConsiderationsChoose the right tool for the job e.g. analysis and reporting  ...
CRITICAL TECHNOLOGY COMPONENTSSome Important ConsiderationsALTERNATIVE TO THE I.T. DEMOLITION SYNDROME                    ...
ESSENTIAL TECHNOLOGY KNOWLEDGESYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITIONVALUE PROFILE:TERMINATION OF EXISTING SYSTEM...
ESSENTIAL TECHNOLOGY KNOWLEDGE         SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION         POSSIBLE VALUE PROFILES FO...
ESSENTIAL TECHNOLOGY KNOWLEDGE         SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION         VALUE PROFILE:         REP...
ESSENTIAL TECHNOLOGY KNOWLEDGE         SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION         VALUE PROFILE:         UPG...
ESSENTIAL TECHNOLOGY KNOWLEDGESYSTEM REPLACEMENT DRIVERS1. Badly designed                                     Determine re...
THE CRITICAL HUMAN FOUNDATIONFOR SUCCESS1. Business Competence (Knowledge and Experience)2. Technology Competence (Knowled...
THE CRITICAL HUMAN FOUNDATIONCommunicationDiffusion of Innovation                                     Time    Time and rep...
THE CRITICAL REQUIREMENTS FOR A SUCCESSFULSOLUTION1. All interact to impact the outcome of any information technology   pr...
THE CRITICAL REQUIREMENTS FOR A       SUCCESSFUL SOLUTION        QUESTIONS?Dr James Robertson PrEngJames A Robertson & Ass...
Upcoming SlideShare
Loading in...5
×

03.03 Critical Factors IT Investment Success -- Critical Requirements for Success by Dr James A Robertson

216

Published on

Part 3 of presentations for Two Day Course The Critical Factors for IT and ERP Investment Success

The Critical Factors for IT and ERP investment success

See also http://www.James-A-Robertson-and-Associates.com/

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
216
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

03.03 Critical Factors IT Investment Success -- Critical Requirements for Success by Dr James A Robertson

  1. 1. JAMES A ROBERTSON AND ASSOCIATESEFFECTIVE STRATEGIC BUSINESS SOLUTIONS3. The Critical Requirements for a Successful Information Technology Solution Why your ERP is NOT delivering and how to FIX it The Critical Factors for Information Technology Investment Success Dr James Robertson Two Day Course Chief Executive Officer James A Robertson and Associates James@JamesARobertson.com 1 Copyright 2004 - 2011
  2. 2. SOLUTION & COURSE MAP CRITICAL REQUIREMENTS CORE OBJECTIVE) Critical Principles QUALITY BUSINESS VALUE OUTCOME) Critical Stages) Critical Factors) Critical Technology CONSTANTLY TEST Components AGAINST THE FACTORS) Critical Human CAUSING FAILURE Foundation 2
  3. 3. THE CRITICAL REQUIREMENTS FOR A SUCCESSFULSOLUTION1. Critical Principles2. Critical Stages3. Critical Factors4. Critical Technology Components5. Critical Human Foundation 3
  4. 4. THE CRITICAL PRINCIPLES FORSUCCESS1. Create Competitive Advantage (19%)2. Engineer Against Failure (18%)3. Improve Decision Making (17%)4. Measurement Determines Behaviour (16%)5. People Are Part of the System (12%)6. Computers Are Dumb and Abstract (10%)7. Payback Takes Time (8%) 4
  5. 5. THE CRITICAL PRINCIPLES FOR SUCCESSPeople Are Part of the System (12%)1. People determine the quality of analysis2. ...................................................... design3. ...................................................... implementation4. ...................................................... operation5. ...................................................... input data quality6. ...................................................... interpretation of output7. ...................................................... action 5
  6. 6. THE CRITICAL PRINCIPLES FOR SUCCESSComputers Are Dumb and Abstract (10%)1. Computers only add 0s and 1s (binary arithmetic)2. Only do what they are told3. Good at automating repetitive tasks which people can do4. Difficult to understand5. NOT human and never will be6. Cannot take one off decisions about things that were not specified during design 6
  7. 7. THE CRITICAL PRINCIPLES FOR SUCCESSPayback Takes Time (8%)1. Simple business information system 18 months to do well2. Large E.R.P. 3 to 5 years3. Both will cost much more than expected4. Capitalize the investment and manage accordingly 7
  8. 8. MANAGING FOR SUCCESS CRITICAL STAGES FOR DEVELOPMENT & PROCURMENT1. Concept (19%) * 1. Concept (19%)2. Architectural (Business) Analysis 2. Architectural (Business) Analysis and and Design (28%) * Design (28%)3. Technical Analysis and Design (9%) 3. Evaluate & Make Buying Decision (9%) Build versus buy4. Construction - Front End, Database, 4. Customization (4%) Application (4%)5. Data Engineering (23%)* 5. Data Engineering (23%)6. Pilot Test and Commission; 6. Pilot Test & Commission; Implement (11%) Implement (11%) 7. Utilize / Operate (6%)7. Utilize / Operate (6%) * These 3 = 70% 8
  9. 9. THE CRITICAL FACTORS FOR SUCCESS1. Executive Custody (25%)2. Strategic Solution Architect (18%)3. Clear Strategic Perspective and Alignment (16%)4. Business Integration and Optimization (14%)5. Programme Schedule, Budget and Resource Management (12%)6. Data Engineering (10%)7. Technology Components (5%) 9
  10. 10. THE CRITICAL TECHNOLOGYCOMPONENTS FOR SUCCESS1. Operational and Transaction Processing Systems2. Automation Systems Including End User Support Systems, Call Centre Systems, Office Automation, etc3. Soft Information Acquisition Systems4. Decision Support Systems Including Information Warehouses, Data Mining, Simulations, EIS, OLAP, etc5. Hardware, Networks, Operating Systems and Database Systems6. Systems Integration Components and Allied Services7. Operators. Users, Customers and Decision Makers 10
  11. 11. CRITICAL TECHNOLOGY COMPONENTSSoft Information Acquisition Systems1. Market critical success factors2. On post cards3. Reference number linked to record4. Unlocks strategic business intelligence 11
  12. 12. CRITICAL TECHNOLOGY COMPONENTSSome Important Considerations INFORMATION Decision Support Influence TECHNOLOGY EIS, End User, etc (Strategic) TRENDS Automation (Productivity / Tactical) Transaction (Operations) Time 1960 Lutz (1992) 1995 12
  13. 13. CRITICAL TECHNOLOGY COMPONENTSSome Important ConsiderationsChoose the right tool for the job e.g. analysis and reporting Adhoc query & EIS tool report writer Spread- Simulation sheet Statistical Analysis THERE IS NO GIS SINGLE "SILVER BULLET" 13
  14. 14. CRITICAL TECHNOLOGY COMPONENTSSome Important ConsiderationsALTERNATIVE TO THE I.T. DEMOLITION SYNDROME OR 14
  15. 15. ESSENTIAL TECHNOLOGY KNOWLEDGESYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITIONVALUE PROFILE:TERMINATION OF EXISTING SYSTEM +10 Value destroyed VALUE Stable existing system 0 TIME -10Maximum possiblevalue destruction = -100% 15
  16. 16. ESSENTIAL TECHNOLOGY KNOWLEDGE SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION POSSIBLE VALUE PROFILES FOR CREATE / PROCURE NEW SYSTEM Successful high 100% return system Value created Large system long value break evenVALUE 0 TIME Aborted large system Value consumed / -10 destroyed REMEMBER: 70% fail outright, further 20% fail to meet original requirement 16
  17. 17. ESSENTIAL TECHNOLOGY KNOWLEDGE SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION VALUE PROFILE: REPLACEMENT OF EXISTING SYSTEM 100% Value created Cut over Value Stable existing system recoveredVALUE Ongoing replaced 0 psychological loss relative TIME to previous Value consumed / system -- phases out destroyed slowly -10 17
  18. 18. ESSENTIAL TECHNOLOGY KNOWLEDGE SYSTEM TRANSITION -- EVOLUTION VERSUS DEMOLITION VALUE PROFILE: UPGRADE OF EXISTING SYSTEM 100% Value consumed / destroyed Value created Val recovered Value retainedVALUE Stable existing system 0 TIME Upgrade offers better value return economically and psychologically in many cases Existing system must have low value profile and new system must offer -10 orders of magnitude value return before replacement is truly viable in terms of hard and soft (psychological) value return 18
  19. 19. ESSENTIAL TECHNOLOGY KNOWLEDGESYSTEM REPLACEMENT DRIVERS1. Badly designed Determine relative weight2. Badly built Score historic,3. Badly implemented current, forecast and objective on hi - lo4. Badly maintained score basis5. Obsolete technology 0 = could not be worse anywhere in6. Dramatic real business change where others the world have gone before 10 = could not be7. Other - fashion / dont understand / mythology / better dont want to look stupid / confusion / etc 19
  20. 20. THE CRITICAL HUMAN FOUNDATIONFOR SUCCESS1. Business Competence (Knowledge and Experience)2. Technology Competence (Knowledge and Experience)3. Personality Profiles and Related Human Traits4. Solution Knowledge5. Solution Experience6. Communication7. Other Human Factors 20
  21. 21. THE CRITICAL HUMAN FOUNDATIONCommunicationDiffusion of Innovation Time Time and repetition of message 21
  22. 22. THE CRITICAL REQUIREMENTS FOR A SUCCESSFULSOLUTION1. All interact to impact the outcome of any information technology project or programme2. It is vital that they are ALL taken into account3. In a systematic structured way as part of a formal solution development approach 3 Refer the next presentation 22
  23. 23. THE CRITICAL REQUIREMENTS FOR A SUCCESSFUL SOLUTION QUESTIONS?Dr James Robertson PrEngJames A Robertson & AssociatesTelephone: +27-11- 782-5997Cell: 083-251-6644 (preferred)P O Box 4206, Randburg, 2125, South Africawww.JamesARobertson.comemail: James@JamesARobertson.com Finding the missing pieces of your I.T. and strategy puzzles Please remember the evaluation forms 23
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×