0
1 
Critical Factors for I.T. Success 
in a Declining Economy 
www.JamesARobertson.com
2 
An industry characterized by failure 
“19 out of 20 E.R.P. 
Implementations do 
NOT deliver what 
was promised” 
Duncan...
3 
Extreme failures 
Seven years and half a billion dollars -- international chemicals company 
$400 million -- multinatio...
4 
Pending disaster 
"I.T. is the next corporate disaster waiting to happen”
5 
Pending epidemic
6 
There is a need for a new approach
7
8 Engineer against failure
9 
Engineers do not design 
bridges to stand up, they 
design them 
not to fall down...
10 
What is NOT an engineering approach?
11 
Software as magic
12 
The content is the same -- always -- binary code
13 
Positioning this presentation 
Information technology can and should add value
14 
What is strategy?
15 
Strategy 
Doing the right things 
Professor Malcolm McDonald
16 
Tactics 
Doing things right 
Professor Malcolm McDonald
17 
The relationship between strategy and tactics 
Strategy -- doing the right things 
Professor Malcolm McDonald 
Tactics...
18 
The relationship between strategy and tactics 
Professor Malcolm McDonald 
Survive 
Strategy -- doing the right things...
19 
The relationship between strategy and tactics 
Professor Malcolm McDonald 
Die 
Strategy -- doing the right things 
Ta...
20 
The relationship between strategy and tactics 
Professor Malcolm McDonald 
Die slowly 
Die fast 
Strategy -- doing the...
21 
The relationship between strategy and tactics 
Professor Malcolm McDonald 
Die slowly Survive 
Die fast 
Thrive 
Strat...
22
23 
Critical factors to manage to prevent failure 
Information technology mythology (30%) 
Lack of executive custody and i...
24 
Critical Factors for I.T. Success 
in a Declining Economy 
Reduce the things that cause I.T. to consume business value
25 
Retain your Office Suite and use the same machines 
for 6 years+
26 
Invest for 20 years
27 
Don’t kill your I.T. person!
28 
Give people the tools
29 
Train I.T. staff to delight customers 
“the customer is NOT an 
interruption of your day the 
customer is the reason f...
30 
Make your I.T. staff an integral part of your business 
“boots in the mud”
31 
Clean up your data
32 
Critical Factors for I.T. Success 
in a Declining Economy 
Increase the things that cause I.T. to contribute to busine...
33 
Identify your core strategic drivers and then strengthen them
34 
Organize your data
35 
From chaos to order
36 
Back to basics
37 
Advanced technology is not necessarily the answer 
Over 30 years old and four 
years older 
Still flying and only in a...
38 
Executive custody -- OUR system 
Leadership is 50% of 
success
39 
Business systems instead of I.T.
40 
Align I.T. to support the core business
41 
Call to action 
What is your single most important insight from this 
presentation? 
What is the single most practical...
42 
James@JamesARobertson.com 
083-251-6644 
Finding the missing pieces of your I.T. and strategy puzzles
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073 Critical Factors for I.T. Success in a Declining Economy -- by Dr James A Robertson PrEng

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Ways of managing Information Technology to obtain longer investment life and greater benefit and return on investment from existing systems and infrastructure

See also http://www.James-A-Robertson-and-Associates.com/

Published in: Business
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Transcript of "073 Critical Factors for I.T. Success in a Declining Economy -- by Dr James A Robertson PrEng"

  1. 1. 1 Critical Factors for I.T. Success in a Declining Economy www.JamesARobertson.com
  2. 2. 2 An industry characterized by failure “19 out of 20 E.R.P. Implementations do NOT deliver what was promised” Duncan McLeod
  3. 3. 3 Extreme failures Seven years and half a billion dollars -- international chemicals company $400 million -- multinational shoe corporation Multinational entertainment giant -- $878 million Major supermarket chain -- $195 million 1. 2. 3. 4.
  4. 4. 4 Pending disaster "I.T. is the next corporate disaster waiting to happen”
  5. 5. 5 Pending epidemic
  6. 6. 6 There is a need for a new approach
  7. 7. 7
  8. 8. 8 Engineer against failure
  9. 9. 9 Engineers do not design bridges to stand up, they design them not to fall down...
  10. 10. 10 What is NOT an engineering approach?
  11. 11. 11 Software as magic
  12. 12. 12 The content is the same -- always -- binary code
  13. 13. 13 Positioning this presentation Information technology can and should add value
  14. 14. 14 What is strategy?
  15. 15. 15 Strategy Doing the right things Professor Malcolm McDonald
  16. 16. 16 Tactics Doing things right Professor Malcolm McDonald
  17. 17. 17 The relationship between strategy and tactics Strategy -- doing the right things Professor Malcolm McDonald Tactics -- things right Thrive
  18. 18. 18 The relationship between strategy and tactics Professor Malcolm McDonald Survive Strategy -- doing the right things Tactics -- things right
  19. 19. 19 The relationship between strategy and tactics Professor Malcolm McDonald Die Strategy -- doing the right things Tactics -- things right
  20. 20. 20 The relationship between strategy and tactics Professor Malcolm McDonald Die slowly Die fast Strategy -- doing the right things Tactics -- things right
  21. 21. 21 The relationship between strategy and tactics Professor Malcolm McDonald Die slowly Survive Die fast Thrive Strategy -- doing the right things Tactics -- things right
  22. 22. 22
  23. 23. 23 Critical factors to manage to prevent failure Information technology mythology (30%) Lack of executive custody and inappropriate policies (20%) Lack of strategic alignment (15%) Lack of an engineering approach (12%) Poor data engineering (10%) People / soft issues (8%) Technology issues (5%) 1. 2. 3. 4. 5. 6. 7. 65% Remember that technology is value inert
  24. 24. 24 Critical Factors for I.T. Success in a Declining Economy Reduce the things that cause I.T. to consume business value
  25. 25. 25 Retain your Office Suite and use the same machines for 6 years+
  26. 26. 26 Invest for 20 years
  27. 27. 27 Don’t kill your I.T. person!
  28. 28. 28 Give people the tools
  29. 29. 29 Train I.T. staff to delight customers “the customer is NOT an interruption of your day the customer is the reason for your day”
  30. 30. 30 Make your I.T. staff an integral part of your business “boots in the mud”
  31. 31. 31 Clean up your data
  32. 32. 32 Critical Factors for I.T. Success in a Declining Economy Increase the things that cause I.T. to contribute to business value creation
  33. 33. 33 Identify your core strategic drivers and then strengthen them
  34. 34. 34 Organize your data
  35. 35. 35 From chaos to order
  36. 36. 36 Back to basics
  37. 37. 37 Advanced technology is not necessarily the answer Over 30 years old and four years older Still flying and only in a museum Lo tech and hi tech
  38. 38. 38 Executive custody -- OUR system Leadership is 50% of success
  39. 39. 39 Business systems instead of I.T.
  40. 40. 40 Align I.T. to support the core business
  41. 41. 41 Call to action What is your single most important insight from this presentation? What is the single most practical action that you can take tomorrow to apply I.T. more effectively? 1. 2. New insight that does not result in action within 48 hours is wasted
  42. 42. 42 James@JamesARobertson.com 083-251-6644 Finding the missing pieces of your I.T. and strategy puzzles
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