Information systems in the enterprise
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Information systems in the enterprise

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    Information systems in the enterprise Information systems in the enterprise Presentation Transcript

    • Management Information Systems - Chap 2 By: Prof. Y. Peter Chiu 2 / 2009
    • Chap 2 Information Systems in the Enterprise 2.1 Key System Applications in the Organization 2.2 Systems from a Functional Perspective 2.3 Integrating Functions and Business Processes 2.4 International Information Systems
      • Fig 2.1: Types of Information Systems
    • Different kinds of systems
      • Information systems that monitor the elementary activities and transactions of the organization .
      • Information systems that support knowledge and data workers in an organization.
      • 1 / 2
       Operational-level systems  Knowledge-level systems 2.1
      • Information systems that support the monitoring, controlling, decision making, and administrative activities of middle managers.
      •  Information systems that support the long-range planning activities of senior management .
      • 2 / 2
      Different kinds of systems  Strategic-level systems  Management-level systems 2.1
    • Major Types of Systems
      • Executive Support Systems (ESS)
      • Decision Support Systems (DSS)
      • Management Information Systems (MIS)
      • Knowledge Work Systems (KWS)
      • Office Automation Systems (OAS)
      • Transaction Processing Systems (TPS)
      • Fig 2-2: The six major types of information systems.
      •  Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level .
      Six Major Types of Systems  TPS – Transaction Processing Systems 2.1
      • Fig 2-4: Typical applications of TPS
    • TYPICAL TPS APPLICATIONS Sales & Marketing Systems
      •  MAJOR FUNCTIONS OF SYSTEMS:
      •  Sales Management ;
      •  Market Research ;
      •  Promotion ; Pricing ; New Products
      •  MAJOR APPLICATION SYSTEMS:
      •  Sales Order Info System ;
      •  Market Research System ;
      •  Pricing System
      See Fig. 2-4 ( p.43 )
    • TPS – Transaction Processing Systems
      •  Manufacturing
      •  Plant scheduling
      •  Material movement control
      •  Machine control
      •  Finance
      •  Securities trading
      •  Cash management
      2.1
      •  Accounting
      •  Payroll
      •  Account payable
      •  Account receivable
      •  Human Resources
      •  Compensation
      •  Training & development
      •  Employee record keeping
      TPS – Transaction Processing Systems 2.1
      • Fig 2-3: A symbolic representation for a payroll TPS.
      Payroll TPS 2.1 ◆
      •  Information systems that aid knowledge workers in the creation and integration of new knowledge in the organization .
      Six Major Types of Systems  KWS – knowledge work systems 2.1 Example: Engineering work station
      •  Computer systems, such as word processing, electronic mail systems, and scheduling systems, that are designed to increase the productivity of data workers in the office .
      Six Major Types of Systems  OAS – office automation systems 2.1
      •  Information systems at the management level of organization that serve the functions of planning, controlling, and decision making by providing routine summary and exception reports .
      Six Major Types of Systems  MIS – Management Information Systems 2.1 Example: Annual budgeting
      • Structured and semi-structured decisions
      • Report control oriented
      • Past and present data
      • Internal orientation
      MIS 2.1
    • TPS DATA FOR MIS APPLICATIONS
      • Fig 2-5: How management information systems obtain their data the from the organization’s TPS .
      •  Information systems at the management level of an organization that combine data and sophisticated analytical models to support non-routine decision making .
      Six Major Types of Systems  DSS – Decision Support Systems 2.1 Example: Contract cost analysis
      • Fig 2-7: Voyage estimating decision-support system .
      Decision Support System (DSS) ◆
      •  Sales and marketing
      •  Sales management
      •  Sales region analysis
      • Manufacturing
      •  Inventory control
      •  Production scheduling
      MIS & DSS 2.1
      •  Finance
      •  Annual budgeting
      •  Cost analysis
      •  Accounting
      •  Capital investment analysis
      •  Pricing / profitability analysis
      •  Human Resource
      •  Relocation analysis
      •  Contract cost analysis
      MIS & DSS 2.1
      •  Information system at the organization’s strategic level designed to address unstructured decision making through advanced graphics and communications.
      Six Major Types of Systems  ESS – Executive Support Systems 2.1 Example: 5-year operating plan
      • Top level management
      • Designed to the individual
      • Ties CEO to all levels
      • Very expensive to keep up
      • Extensive support staff
      ESS 2.1
      • Fig 2-8: Model of a typical executive support system .
      Executive Support System (ESS) Figure 2-8
      •  Sales and marketing  Sales trend
      • forecasting
      •  Manufacturing  Operating plan
      •  Finance  Budget forecasting
      •  Accounting  Profit planning
      •  Human Resource  Personnel planning
      ESS 2.1
    • Characteristics of Different Types of Information Systems
      •  Information inputs
      •  Processing
      •  Information outputs
      •  Users
      See Table 2-1 ( p.41 ) 2.1
      • Fig 2-9: Interrelationships among systems
      2.2 Systems from a Functional Perspective
      •  SALES & MARKETING SYSTEMS
      •  MANUFACTURING & PRODUCTION SYSTEMS
      •  FINANCE & ACCOUNTING SYSTEMS
      •  HUMAN RESOURCES SYSTEMS
      2.2 Systems from a Functional Perspective
    • 2.2 Systems from a Functional Perspective
      • Major functions of systems:
      • Sales management, market research, promotion, pricing, new products
      • Major application systems:
      • Sales order info system, market research system, pricing system
      Sales and Marketing Systems
    • Sales and Marketing Systems
    • 2.2 Systems from a Functional Perspective
      • Major functions of systems:
      • Scheduling, purchasing, shipping, receiving, engineering, operations
      • Major application systems:
      • Materials resource planning systems, purchase order control systems, engineering systems, quality control systems
      Manufacturing and Production Systems
    • Manufacturing and Production Systems
    • 2.2 Systems from a Functional Perspective
      • Major functions of systems:
      • Budgeting, general ledger, billing, cost accounting
      • Major application systems:
      • General ledger, accounts receivable, accounts payable, budgeting, funds management systems
      Financing and Accounting Systems
    • Financing and Accounting Systems
    • 2.2 Systems from a Functional Perspective
      • Major functions of systems:
      • Personnel records, benefits, compensation, labor relations, training
      • Major application systems:
      • Payroll, employee records, benefit systems, career path systems, personnel training systems
      Human Resource Systems
    • Human Resource Systems
      • Business processes
      • Manner in which work is organized, coordinated, and focused to produce a valuable product or service
      • Concrete work flows of material, information, and knowledge—sets of activities
      • Unique ways to coordinate work, information, and knowledge
      • Ways in which management chooses to coordinate work
      2.3 Business Processes and Information Systems
      • Manufacturing and production: Assembling product, checking quality, producing bills of materials
      • Sales and marketing: Identifying customers, creating customer awareness, selling
      Examples of Business Processes 2.3 Business Processes and Information Systems
    • Cross-Functional Business Processes 2.3 Business Processes and Information Systems Fig. 2-12 The Order Fulfillment Process
      • Information systems help organizations
      • Achieve great efficiencies by automating parts of processes
      • Rethink and streamline processes
      2.3 Business Processes and Information Systems
      • Customer Relationship Management (CRM)
      • Manages all ways used by firms to deal with existing and potential new customers
      • Uses information system to coordinate entire business processes of a firm
      • Provides end-to-end customer care
      • Provides a unified view of customer across the company
      • Consolidates customer data from multiple sources and provides analytical tools for answering questions
      2.3 Business Processes and Information Systems
    • 2.3 Business Processes and Information Systems Customer Relationship Management (CRM) Figure 2-13
    • 2.3 Business Processes and Information Systems
      • Supply Chain Management (SCM)
      • Close linkage and coordination of activities involved in buying, making, and moving a product
      • Integrates supplier, manufacturer, distributor, and customer, logistics, time
      • Reduces time, redundant effort, and inventory costs
      • Network of organizations and business processes
      • Helps in procurement of materials, transformation of raw materials into finished products
      • Helps in distribution of the finished products to customers
      • Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller
    • 2.3 Business Processes and Information Systems Supply Chain Management Figure 2-14
      • Decide when, what to produce, store, move
      • Rapidly communicate orders
      • Communicate orders, track order status
      • Check inventory availability, monitor levels
      • Track shipments
      • Plan production based on actual demand
      • Rapidly communicate product design change
      • Provide product specifications
      • Share information about defect rates, returns
      2.3 How Information Systems Facilitate Supply Chain Management
    • 2.3 Collaborative Commerce Figure 2-15
    • 2.3 Enterprise System Figure 2-17
    • Figure 2-18 2.4 Global System Configuration
    • HOMEWORK Chap.2
      • # 1 # 2 # 3
      • # 7 # 8 # 9
      • # 10: What is CRM?
      • # 11: What is SCM?
      • # 12
      ~ THE END ~