Enhancing management
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Enhancing management

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Enhancing management Enhancing management Presentation Transcript

  • 15. ENHANCING MANAGEMENT DECISION MAKING
  • CONTENTS
    • DECISION-SUPPORT SYSTEMS
    • GROUP DECISION-SUPPORT SYSTEMS
    • EXECUTIVE SUPPORT SYSTEMS
    • *
  • DECISION SUPPORT SYSTEMS (DSS)
    • MANAGEMENT LEVEL COMPUTER SYSTEM THAT COMBINES DATA, MODELS, USER - FRIENDLY SOFTWARE FOR SEMISTRUCTURED & UNSTRUCTURED DECISION MAKING
    • *
  • DECISION SUPPORT SYSTEM
    • TPS: transaction processing system
    • MODEL: representation of a problem
    • OLAP: on-line analytical processing
    • USER INTERFACE: how user enters problem & receives answers
    • DSS DATABASE: current data from applications or groups
    • *
    DECISION SUPPORT SYSTEM
    • DATA MINING: technology for finding relationships in large data bases for prediction
    • DSS SOFTWARE SYSTEM: tools for data analysis
    • SENSITIVITY ANALYSIS: “what-if” questions about changes in model factors
    • *
    DECISION SUPPORT SYSTEM
    • MANUFACTURING RESOURCE PLANNING (MRPII): Production scheduling, purchasing, material
    • GEOGRAPHIC INFORMATION SYSTEM (GIS): Software to display digital maps
    • CUSTOMER DSS (CDSS): system supports buying decisions of customers
    • *
    DECISION SUPPORT SYSTEM EXAMPLES:
    • “ Data Warehousing: Architecture and Implementation”
    • Autores: Mark Humphries, Michael Hawkins, Michelle Dy
    • Ed. Prentice-Hall
    • *
    BIBLIOGRAFIA
  • GROUP DECISION-SUPPORT SYSTEM (GDSS)
    • INTERACTIVE COMPUTER-BASED SYSTEM THAT FACILITATES SOLUTION OF UNSTRUCTURED PROBLEMS BY DECISION MAKERS WORKING AS GROUP
    • *
  • TOOLS OF GDSS
    • ELECTRONIC QUESTIONNAIRES
    • ELECTRONIC BRAINSTORMING
    • IDEA ORGANIZERS
    • QUESTIONNAIRE TOOLS
    • TOOLS FOR VOTING OR SETTING PRIORITIES
    • *
  • TOOLS OF GDSS
    • STAKEHOLDER IDENTIFICATION & ANALYSIS TOOLS
    • POLICY FORMATION TOOLS
    • GROUP DICTIONARIES
    • *
  • ELECTRONIC MEETING SYSTEM (EMS)
    • COLLABORATIVE GDSS THAT USES INFORMATION TECHNOLOGY TO MAKE GROUP MEETINGS MORE PRODUCTIVE BY FACILITATING COMMUNICATION AS WELL AS DECISION MAKING
    • *
    • IMPROVED PRE-PLANNING
    • INCREASED PARTICIPATION
    • OPEN, COLLABORATIVE ATMOSPHERE
    • IDEA GENERATION FREE OF CRITICISM
    • EVALUATION OBJECTIVITY
    • IDEA ORGANIZATION & EVALUATION
    • *
    HOW GDSS ENHANCED DECISION MAKING
    • SETTING PRIORITIES & MAKING DECISIONS
    • DOCUMENTATION OF MEETINGS
    • ACCESS TO EXTERNAL INFORMATION
    • PRESERVATION OF ORGANIZATIONAL MEMORY
    • *
    HOW GDSS ENHANCED DECISION MAKING
  • EXECUTIVE SUPPORT SYSTEMS (ESS)
    • INFORMATION SYSTEM AT THE STRATEGIC LEVEL OF AN ORGANIZATION DESIGNED FOR UNSTRUCTURED DECISION MAKING THROUGH ADVANCED GRAPHICS AND COMMUNICATIONS
    • *
  • EXECUTIVE SUPPORT SYSTEMS (ESS)
    • BRIEFING BOOKS: Fixed format reports for executives
    • DRILL DOWN: ability to move from summary to lower levels of detail
    • Designed for specific needs of CEO
    • Extensive support staff
    • Executive has 24 hour per day ability to examine, control progress throughout organization
    • *
  • EXECUTIVE SUPPORT SYSTEMS (ESS)
    • BENEFITS:
    • FLEXIBILITY
    • ABILITY TO ANALYZE, COMPARE AND HIGHLIGHT TRENDS
    • GRAPHICS HELP EXPLORE SITUATION
    • MONITOR PERFORMANCE
    • TIMELINESS AND AVAILABILITY OF DATA ALLOWS PROMPT ACTION
    • *
  • 15. ENHANCING MANAGEMENT DECISION MAKING