Developing a Comprehensive Emergency Management Training Program


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Developing a Comprehensive Emergency Management Training Program

  1. 1. Developing a Comprehensive Emergency Management Training Program Mark Chadwick, CEM®, Training OfficerJames Mendoza, CEM®, Assistant Emergency Management Coordinator San Antonio Office of Emergency Management
  2. 2. Having a Vision James Mendoza, CEM® Assistant Emergency Management Coordinator San Antonio Office of Emergency Management• Evolution of the San Antonio Office of Emergency Management from 2-3 employees to now 20 people including two Training Officers.• The process of adding Emergency Management positions through justification.• Establishing the need in the community.
  3. 3. Envisioning Growth •Progression from a single • NationalNational Reach & employee conducting city wide Recognition training to currently having a full time Training Officer and a • Pilot part-time Training Officer. Statewide Program with TDEM •Building a regional distribution network. • TrainingRegional Hub for •Statewide and National training South Texas promotion through the use of Preparing Texas.
  4. 4. Progressive Goal Development • Short-Term goals: Taking those5 initial steps.4 • Mid-Term goals: Charting some3 achievable goals. FY 20092 • Long-Term goals: Leverage experts1 FY 2010 locally to build a world class0 FY 2011 training center for the State, Region 1st 2nd 3rd 4th and Beyond. Qrt Qrt Qrt Qrt • Ultimately the goal is to develop a better prepared response community.NIMS Compliance = Safer Communities = Higher Confidence in Government and Emergency Response = Addressing the Lessons Learned from 911
  5. 5. Redefining First Responders• Who is a first responder?• The answer to that question should be a driving force in the development of your Emergency Management Training Program.• Merging response training with citizens preparedness results in opportunities for building stronger community relationships.
  6. 6. Emergency Management Disciplines• Emergency Management• Emergency Medical Services• Fire Service• Government Administration• Hazardous Materials• Health Care• Law Enforcement• Public Communications• Public Health• Public Works
  7. 7. Direction Mark Chadwick, CEM® Training Officer San Antonio Office of Emergency Management• Once you have set your goals you have to decide how to get to your desired result.• That begs the question, “Where do you want to go with your Emergency Management Training Program?”• Just like planning a trip, you have to map out your route.• This leads to a very important issue – Research. 1. Research what is available. 2. Research what facilities your organization has for locations to offer training. 3. Research what training is needed.
  8. 8. Implementing a 3 Year Plan• 1st Year a) Start with what you can 1st 2nd 3rd readily achieve (Awareness level). Year Year Year b) Schedule your core courses.• 2nd Year a) Plan to implement Operations level training. b) This will include Performance (PER courses) and Management (MAN courses).• 3rd Year a) This is where you begin working in the Technical training. b) For example, HazMat Technician courses.
  9. 9. Instructor DevelopmentIf you don’t always want to be at the mercy of relying ontraining providers schedules to bring in the classes youwant to offer, you are going to have to develop localinstructors.• You may have personnel that already have instructor credentials.• But, you may have to identify personnel that possess instructor skill sets and send them to Train-the-Trainer courses.• Avoid the pitfall of using people as instructors that do not have the right skills.• All of us have been through classes where the instructor made us cringe for one reason or another; if you utilize personnel with poor instructor skills your training program will develop a poor reputation with responders.
  10. 10. Building a Network of Training Providers
  11. 11. SchedulingA Comprehensive Emergency Management Training Program willhave a combination of recurring core courses and a variety ofcourses targeting the ten Emergency Management disciplines.• This is where you begin developing a “Comprehensive” approach to Emergency Management training.• We also have to grasp the global view of including the private sector and non-governmental partners.• We should be training with the people that we will have to reach out to in response and recovery because that builds our cohesiveness and trust with those that we do not interact with on a day-to-day basis.
  12. 12. PartnershipsTraining is the perfect time to strengthenour partnerships.• Every training opportunity is a networking opportunity!• Make a list of the private sector and volunteer organizations that you will rely on in your jurisdictions and include them in your training invitations.• Leverage those relationships by making those partners part of your TEAM.
  13. 13. San Antonio Office of Localized Training Emergency Management Mark Chadwick Training Officer• Developing local training to meet local City of San Antonio requirements is a very important component of emergency management• This allows you to tailor training to specific needs Emergency Management Plan Executive Training Program• Some topics/issues to consider developing: 1. EM-101 : An overview of your Emergency Mark Chadwick, Training Officer Management operations 2. Emergency Management Plan Executive Training Citizen’s Emergency Management Awareness 3. Citizen’s Preparedness Workshop Mark Chadwick Training Officer
  14. 14. Facilities• When scheduling facilities, have a backup plan in mind “just in case”• If you are conducting training in a facility that may be activated for emergencies/disasters, a class could have to be quickly relocated• Plan in advance to address the logistics of a class; outdoor activities, receiving advance shipments, equipment and AV issues, and the potential for role-players• Don’t forget the impact of road construction and other environmental issues that can affect your training schedules
  15. 15. MarketingThe quality of the tools you use for marketingyour Emergency Management Training Programis a direct relation to the perceived level ofprofessionalism by responders to your program.• The content of your program may be great, however, if the materials you are using to market your program don’t look professional – people will not see the program as professional.• Looks matter when you are marketing a product and “Your” training program is “Your” product.
  16. 16. ReportingCapturing your training numbers and demographicsis vital.• UASI, EMPG, State Homeland Security and local jurisdiction reporting can all be improved if you are accurately capturing your demographics.• Your training numbers can assist you in justifying: 1. New or Current Positions. 2. Supply, Equipment or facility needs. 3. Community outreach. 4. Partnership development. 5. Response capability and readiness.
  17. 17. Training Cycle ResearchDocumenting Planning Conducting Scheduling
  18. 18. Questions Mark Chadwick, CEM® Training OfficerSan Antonio Office of Emergency Management 8130 Inner Circle Drive San Antonio, TX 78235 (210) 206-8688