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Dr jason carter llm program director mentor and managerDocument Transcript
Dr JASON CARTER LLM PhD Business, Finance and Commerce • MBA Business Strategy and Leadership MSc Sciences and Technology • CCTA, PRINCE 2, MSP, PMO, ITIL, Lean, Six Sigma, Agile, P2, RAID Chartered Institute of Marketing (CIM) – Digital - Internet and Social Media MarketerEmail: firstname.lastname@example.org Mobile: 0044 (0) 7585 957680Languages: Bilingual English and French (Some Russian) Mobility: International; UK Passport Accomplished Programme Director – Interim Executive, Change, Transformation Manager and Exec DirectorDear Client,Objective: Seeking a Management position with an established or start-up financial or banking organisation tolead divisional teams, strengthen international credentials and drive-forward business performance - benefitfrom a highly accomplished boardroom executive who delivers outstanding results aligned to corporateobjectives.With an exceptional track record as Global Programme Director - Manager and business leader working onbehalf of global blue chip corporations, I wish to apply for the position of Program Director - Manager. Thisrole is a continual progression because I enjoy shaping global business strategy, leading organisations anddelivering world class change, transformation and IT capability programmes to achieve specific corporateobjectives.I believe my outstanding record of achievement, proven technical/business leadership expertise and corporateboardroom decision-making acumen can really benefit your organisation – some CV highlights include:Global Programmes: Spearheading major change, transformation, integration and restructuring programmesusing IT as the driving force to deliver more agile, leaner and fitter client organisations with strongercapabilities,Strategy Development: Defining business requirements, priorities and integrated plans, including technical bidconsultancy, financial justification, presenting/influencing at board-level and leading complex negotiations.Led over 25 engagements covering: M&A, Divestures: Re Organization’s, Business model optimisations (BPM)(ERP) Integrations, Transformation & Operations Recovery, Corporate Governance; Pre and Post-sales support,Commercial reviews, Customer Relationship Management (CRM).; Implementations Management, Program,Delivery, Risk Assurance, Service Level & Vendors [SSLM] Third party vendor management, Live Transactionaldata migrations within Banking - Procurement; Staff Mentoring and Development.Technical Leadership: Of Large Scale E2E Business (transactional Banking) Migration from inception tocompletion and a leading technical authority to develop long-term technology roadmaps, mitigate global riskfactors and deliver latest systems infrastructure, new operating models and world class client propositionsholistically encompassing People , Process and Systems both IT and Process.Troubleshooting Skills: Expertise in solving strategic challenges facing organisations such as major restructures,M&A integration, ERP, CRM systems, ecommerce, live events platforms active production networks andstorage systems, Web analytics cost reduction, MI reporting and commercial initiatives, turning programme indistress from red to green.Team Leadership: Programme Directed & Managed large scale global data centre migrations and associatedissues of live cutover experience and the strategy and implementation of Disaster recovery scenario’s, Expert atevaluating skills requirements, mobilising expert teams and managing work streams to achieve programmegoals - includes all communications, reporting, budgets, cost controls and risk analysis.Compliance & Governance: Adopting latest programme methodologies, quality assurance and best practice forfull corporate governance, due diligence and highest standards of implementation and systems architecture.
Commercial engagement: RFI, RFP, T&C,s and contracts negations’, pilots, test and turn up implementations-roll outs and handover to business operations (BAU).Program Director: Exceptional track record of planning, leading and implementing complex programmes forglobal blue chip corporations, ranging from initial pilot projects worth £150 million to delivering world classinfrastructure re-engineering and software development programmes with client portfolios of circa £1 billion.Global Strategy & Leadership: Improving organisational capabilities by analysing core needs, setting prioritiesand defining integrated strategies covering international operations, cross-functional areas and expert teams –influencing decision-makers, matrix managing global entities and adapting business / operating / cost models.Troubleshooting / Transformation: Spearheading change, creating world class propositions and turningaround business critical operations via M&A, restructuring, outsourcing, corporate governance, IPO, riskmitigation, HR development, commercial initiatives, e Commerce, procurement, service management, systemsand more.Strong and driven leader: with significant experience in corporate strategy and business development,operations, performance improvement - people, process and systems, business turnarounds, M&A, divestures,strip outs, large scale Program, project management, Implementations, Rollouts, divisional operations andbusiness startups, coached & mentored all project manager(s) in the use of project management tools andtechniques (e.g. RAID Logs, Risk, Actions, Issues & dependencies, quality and communication plans, WBS) CAREER ACCOMPLISHMENTSFlexible Resources Associates Consulting: Jan 1983 –PRESENTProgram Director & Transition - Migration – Transformation- Modernisation Manager / Senior Executive: Programme Leadership: Successfully leading client portfolios worth €3 billion (at any given time) for blue chip clients across diverse sectors – i.e. Siemens, Lloyds Banking Group, Experian, BT, GSK, GM, BP and more. World Class Solutions: Spearheading strategic initiatives affecting entire organisations to add commercial value restructure/integrate business functions (M&A) and improve client USPs / value added propositions. Strategy Development: Influencing executive decision makers, analysing risk, presenting complex business cases and justifying budgets to set strategic priorities, define integrated plans and deliver on corporate goals. Change & Transformation: Strengthening core capabilities to deliver agile, leaner and fitter organisations using latest technologies (i.e. technical bids / outsourcing / shared / lean models) to yield profitable growth. Troubleshooting Skills: Defining/executing turnaround strategies to lead business transition and find ways of improving performance – i.e. implementing new ERP systems and restructuring client global operations. Commercial Growth: Developing sales, marketing and commercial functions by introducing state-of-the-art global order management systems, eCommerce platforms and customer relationship management (CRM). Financial Leadership: Using decision-making acumen to improve resource allocation, asset management, MI reporting (business intelligence), ERP/SAP Modules: o BI, FI, o CO,HR o MM, LE, o WM, PP, o PM , QM and o Billing systems, procurement processes and cost controls, etc.
Expert Teams: Experienced at recruiting, motivating and deploying specialist teams to achieve programme objectives, deadlines and budgets – excellent at identifying skills needs and developing talented individuals. Core Methodologies: Delivering complex programmes to established quality, best practice and corporate governance frameworks using latest project management methodologies, compliance and due diligence. Technology Leadership: Defining technology roadmaps according to business requirements, long-term plans and international / security risk factors – a leading technical authority to give critical guidance and expertise. CLIENT PROGRAMMES - OVERVIEWProgramme Director: A well-established Programme Director and Senior Programme Manager with provenexpertise in delivering highly complex strategic change initiatives on behalf of global corporations coveringbanking, telecommunications, public sector, FMCG, e Commerce, energy, utilities, transport, aviation,automotive, medical and more.End-to-End Leadership: Led entire programmes from business needs analysis, technical bid preparation andcontract negotiation through to final implementation – includes all business transition, systems infrastructure,data migrations, management by objectives (MBO) and intellectual property to achieve corporate objectives. RECENT CLIENT PROGRAMMESPROGRAMME DIRECTOR – Carver Media Group Jan 2012 –Present • Setup offshore development (SDLC) and Digital – Internet - Social Media Marketing centre, Team of 50+PROGRAMME DIRECTOR (M&A - BID LEADERSHIP) – Siemens-Atos Origin Jan 2011 - December2011 Technical Bid Consultancy: Directed all bid preparation teams and client submissions for a key Department of Health Programme - fully detailed business cases, cost justification, benefits realisation and risk controls. Planning & Governance: Established formal methodologies to enable effective planning of all project work streams, manage cross-functional teams, apply best practice and shape ITO / BPO outsourcing strategy. Team of 250+.PROGRAMME MANAGER – Lloyds Banking Group June – Nov2010 Major Restructure & Integration: Spearheaded the introduction of a new business operations model to integrate and restructure across Head Office functions and dispersed multi-site operations – reported to CEO. Technology Roadmap: Defined long-term plans for all future systems developments, business / enterprise infrastructure, technical architecture, lifecycle management and solutions strategy to meet requirements. Programme Leadership: Directed a team of 100+ people to integrate core functions, marketing, call centres, IT infrastructure (SAP, ERP, EU SOX, Basle 2, Solvency 2), BAU, logistics, facilities, financial services and HR. Planning & Controls: Standardised methods, procedures and processes to enable controlled implementation of strategic changes and phased introduction of a new operating model (incorporated 3 rd party functions). Compliance & Governance: Developed engagement and communication strategies to brief stakeholder groups, plus quality assurance (audit compliance), IT / security / fraud measures and executive reporting. IT Transformation Included technical delivery (i.e. Oracle e - Business Suite, Finance applications, outsourcing, offshoring, OLOs), ITIL service delivery framework, Blue Sky Roadmap, enterprise architecture.PROGRAMME DIRECTOR (BID LEADERSHIP) – Cap Gemini Oct 2008 – June2010
M&A Integration: Led client restructuring programme from due diligence through to complete integration of acquisitions by delivering technical consultancy, systems integration and ITO / BPO outsourcing strategies. Team Leadership: Directed expert teams / contractors as appropriate, delivered on a portfolio of projects, provided technical expertise, analysed risks, managed internal audits and monitored progress/budgets.HEAD OF PMO PRACTICE – Experian April – Oct2008 Change & Transformation: Spearheaded a major transformation programme to enhance Experian software, infrastructure and information systems capabilities and functionality to deliver a world class proposition. Team Leadership: Led expert teams of designers, developers and testers by fully managing work streams across design, planning, development, testing, deployment, support, maintenance and outsourcing aspects. Control & Governance: Ensured robust processes, controls and communication with key stakeholders to monitor progress (executive reporting), troubleshoot issues, analyse risk and manage overall budgets. Outcomes & Benefits: Carefully managed transition phases, change projects and application of technology to deliver major stepped enhancements to enterprise IT infrastructure, including outsourcing / offshoring. OTHER CLIENT ASSISGNMENTSA4e: Bid management –Country team management- CRM- MS Dynamics development 3MonthseBazR.com: eCommerce - offshore development (SDLC) team 3YearsCAP GEMINI: SAP –ERP Transformation Director – Client Delivery Business change - AIRBUS Toulouse 2.5yearsTROUX: Strategic ERP/ERM IT Planning, Resource Management and Client Delivery 5MonthsBT /OPENREACH: Business Engagement; IT & Information Systems in Active production Environment 1yearLITTLEWOODS: M&A - Business integration; Gaming and ecommerce, Business optimisation 15MonthsVODAFONE: CPW, 3G Mobile networks and data card development 4MonthsDEPT OF HEALTH: Arm Length Body, (QUANGO) Merger/Business Restructure 3MonthsDeutsche Bank: Business Absorption / Active production networks and storage systems 4MonthsGLAXO SMITH KLINE: SAP –ERP-ERM Program MM, WM, SD, PM, PS, LIS, and FI 4 MonthsBRITISH PETROLEUM (BP): Multiple M&A, Integrations, ERP, SAP, WM, PP, and Data Centre Builds 3YearsGENERAL MOTORS: De-mergers, divestitures, transition of production network and cultural change 8MonthsALCATEL: Multiple Global Programmes -SDH/PDH/ATM/TDM/MOBILE /Data centre Builds 11MonthsNORTEL NETWORKS: POP voice & data centre network build outs and migrations 9MonthsCABLE & WIRELESS: National ICT Programs, Mobile, Fixed line & POP (£1 Billion budget) 11MonthsERNST & YOUNG: Business Change Management, IT programs 9Months
CITIBANK: Global Trading Solutions, Active –Active, Capital Markets networks and storage systems 4YearsFFL: Various Niche capabilities 7Years EDUCATION & PROFESSIONAL DEVELOPMENTPhD, Business Finance and Commerce – Canterbury Christ Church UniversityMBA, Business Strategy and Leadership – Canterbury Christ Church UniversityMSc, Sciences and Technology – Staffordshire UniversityBSc, Computing and Technology – University of BoltonLLM, International Business Law – University of Liverpool (current study)Legal Methods; Conflict of Laws in Business & Commerce; Law of Business Organisations; CommercialContracts; EU Law & Single Market; Corporate Governance; International Economic Law; Internet Law;Information SecurityPRINCE2™ Foundation P2R/155720 + Practitioner P2R/157924, MSP CertificationMOR™ - Advanced Training in Change, Risk, Quality, Financial Management and Contract NegotiationITIL®: Certification + Service Offerings and Agreements (Learning tree)Wider Expertise: CCTA, MSP, PMO, Lean, Six Sigma, Agile, P2, RAIDSecurity & Contingency: Information Security / Business Continuity / Disaster Recovery ExpertCertified Internet Webmaster & Designer - Tech ConnectInternet Marketing (SEO, PPC, PPI, SMM, Email and Strategy) - Chartered Institute of Marketing (CIM)Billing Systems (Fraud Prevention, Revenue Assurance, Interconnect, Multiple Products/Services) - PhillipsCISCO Routers CCNP (Learning tree)LAN/MAN/WAN/SAN – Active & SS & C7 Intelligent Networks – Sandbox and Production environmentsSAP ACADAMY – ERP/ERM - BI, FI, CO,HR, MM, MI, LE, LIS, WM, PP, PS, PM, QM and SDPower MS Excel-on reporting and decision making (Learning tree)MS Office and 365 MS Lyncs and virtualisation machines3G UMTS Air Interface; 3G UMTS BSC/BTS Core - PhillipsSecurity ClearanceFull driving licence