IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009

Your current perceptions? In groups of two discuss your understanding of: London Efficiency Challenge Efficiency Exchange (formerly known as the Efficiency Hub) Knowledge Hub Then agree two key words for each of the above Feedback

In groups of two discuss your understanding of:

London Efficiency Challenge

Efficiency Exchange (formerly known as the Efficiency Hub)

Knowledge Hub

Then agree two key words for each of the above

Feedback

What do we know about Efficiency in councils?

Current challenges Use two yellow post-its Write your personal view of two challenges identified in councils in addressing efficiency gains (one per post-it) Place post-its on flipchart pages Scan the range of challenges identified by others Play ‘snap’ and cluster post-its in related themes/groups

Use two yellow post-its

Write your personal view of two challenges identified in councils in addressing efficiency gains (one per post-it)

Place post-its on flipchart pages

Scan the range of challenges identified by others

Play ‘snap’ and cluster post-its in related themes/groups

Current notable practice Using two green post-its Write two examples of notable practice which you have identified (one per post-it) Place post-its on flipcharts against the earlier themes where you think the ‘notable practice’ is relevant Collectively, if at all possible, try to aim for ‘notable practice’ married to a challenge theme.

Using two green post-its

Write two examples of notable practice which you have identified (one per post-it)

Place post-its on flipcharts against the earlier themes where you think the ‘notable practice’ is relevant

Collectively, if at all possible, try to aim for ‘notable practice’ married to a challenge theme.

If I was in your shoes … Scan the themes/challenges Using two red post-its In response to the challenges, give your view of “If I was in your shoes ….” Place in the area of the relevant theme

Scan the themes/challenges

Using two red post-its

In response to the challenges, give your view of “If I was in your shoes ….”

Place in the area of the relevant theme

What is the EffXchange?

Imagine a tool for … Comparative benchmarking on efficiency collaborative knowledge sharing what works and doesn’t work, but will in certain circumstances collaborative problem solving helping find the one person who’s thinking about the same challenge or has a suggestion which could help or enabling suggestions which could help someone else drawing on local government expertise in Drafting a policy, specification, contract ... mass on-line conferences, debates and ability to question experts …

Comparative benchmarking on efficiency

collaborative knowledge sharing

what works and doesn’t work, but will in certain circumstances

collaborative problem solving

helping find the one person who’s thinking about the same challenge

or has a suggestion which could help

or enabling suggestions which could help someone else

drawing on local government expertise in

Drafting a policy, specification, contract ...

mass on-line conferences, debates and ability to question experts

…

Comparative benchmarking & support Metrics developed by Capital Ambition Technology platform being prototyped with Capital Ambition Metrics now being tested & developed with IESE for use with districts and counties Aimed at a national rollout Signposting to relevant stories documents and toolkit contacts with ‘Amazon’/’eBay’ type prompted suggestions

Metrics developed by Capital Ambition

Technology platform being prototyped with Capital Ambition

Metrics now being tested & developed with IESE for use with districts and counties

Aimed at a national rollout

Signposting to relevant

stories

documents and toolkit

contacts

with ‘Amazon’/’eBay’ type prompted suggestions

Collaborative knowledge sharing & problem solving Discussions with northern RAs on collaborative knowledge sharing/problem solving pilot Face-to-face events and web-based tools which facilitate sharing of problems, what works, what might work, and lessons learnt : Online conferences, Knowledge Cafes, Peer Assists, Hotseats, Library, Forum, RSS feeds, Wikki Twitter/EffXchange

Discussions with northern RAs on collaborative knowledge sharing/problem solving pilot

Face-to-face events and web-based tools which facilitate sharing of problems, what works, what might work, and lessons learnt :

Online conferences,

Knowledge Cafes,

Peer Assists,

Hotseats,

Library, Forum,

RSS feeds,

Wikki

Twitter/EffXchange

Blueprint for March 2011 A culture of collaborative knowledge generation , learning, sharing and problem-solving in respect of efficiency & VfM A resilient user orientated, easy-to-use, technological platform which rapidly captures content in a diverse range of forms ‘pulling’ collaborative knowledge generation, learning, sharing and problem solving A reliable, robust and transparent web-based benchmarking tool which enables councils, and their partners, to easily identify and transfer appropriate good practice A passion amongst LGA Group frontline staff to capture and share good practice, and contribute to problem solving; and encourage others to do so too.

A culture of collaborative knowledge generation , learning, sharing and problem-solving in respect of efficiency & VfM

A resilient user orientated, easy-to-use, technological platform which rapidly captures content in a diverse range of forms ‘pulling’ collaborative knowledge generation, learning, sharing and problem solving

A reliable, robust and transparent web-based benchmarking tool which enables councils, and their partners, to easily identify and transfer appropriate good practice

A passion amongst LGA Group frontline staff to capture and share good practice, and contribute to problem solving; and encourage others to do so too.

Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from LEC councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources

Social media tools Ingrid Kohler

Communications strategy Monthly liaison meetings with Capital Ambition Monthly liaison meetings between Improvement Services & Programme Manager RIEPs briefed and workshop held Some RIEPs have attended Capital Ambition peer training day RIEPs on the Programme Board CLG on the Programme Board Twitter account EffXchange

Monthly liaison meetings with Capital Ambition

Monthly liaison meetings between Improvement Services & Programme Manager

RIEPs briefed and workshop held

Some RIEPs have attended Capital Ambition peer training day

RIEPs on the Programme Board

CLG on the Programme Board

Twitter account EffXchange

Communicating the benefits: will you help?

Key messages In groups of two Identify key stakeholders you have contact with For each stakeholder articulate a key message regarding the EffXchange

In groups of two

Identify key stakeholders you have contact with

For each stakeholder articulate a key message regarding the EffXchange

The role of the Challenge Manager In groups of two Identify the additional contribution a Challenge Manager could make

In groups of two

Identify the additional contribution a Challenge Manager could make

The Challenge Manager Ambassadors Documenting your view of good practice, emerging issues and lessons learnt (process & practice) Identifying ‘notable practice’ Warming-up the story teller, and signposting the EffXchange team to them Identifying emerging issues/problems posed If at all possible pick-up on procurement themes Contribution to practice development sessions Starting & contributing to Twitter discussions

Ambassadors

Documenting your view of good practice, emerging issues and lessons learnt (process & practice)

Identifying ‘notable practice’

Warming-up the story teller,

and signposting the EffXchange team to them

Identifying emerging issues/problems posed

If at all possible pick-up on procurement themes

Contribution to practice development sessions

Starting & contributing to Twitter discussions

IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009