090911b Challenge Managers Training 24 September 2009 Effxchange

IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009

Your current perceptions?
In groups of two discuss your understanding of:
London Efficiency Challenge
Efficiency Exchange (formerly known as the Efficiency Hub)
Knowledge Hub
Then agree two key words for each of the above
Feedback

What do we know about Efficiency in councils?

Current challenges
Use two yellow post-its
Write your personal view of two challenges identified in councils in addressing efficiency gains (one per post-it)
Place post-its on flipchart pages
Scan the range of challenges identified by others
Play ‘snap’ and cluster post-its in related themes/groups

Current notable practice
Using two green post-its
Write two examples of notable practice which you have identified (one per post-it)
Place post-its on flipcharts against the earlier themes where you think the ‘notable practice’ is relevant
Collectively, if at all possible, try to aim for ‘notable practice’ married to a challenge theme.

If I was in your shoes …
Scan the themes/challenges
Using two red post-its
In response to the challenges, give your view of “If I was in your shoes ….”
Place in the area of the relevant theme

What is the EffXchange?

Imagine a tool for …
Comparative benchmarking on efficiency
collaborative knowledge sharing
what works and doesn’t work, but will in certain circumstances
collaborative problem solving
helping find the one person who’s thinking about the same challenge
or has a suggestion which could help
or enabling suggestions which could help someone else
drawing on local government expertise in
Drafting a policy, specification, contract ...
mass on-line conferences, debates and ability to question experts
…

Comparative benchmarking & support
Metrics developed by Capital Ambition
Technology platform being prototyped with Capital Ambition
Metrics now being tested & developed with IESE for use with districts and counties
Aimed at a national rollout
Signposting to relevant
stories
documents and toolkit
contacts
with ‘Amazon’/’eBay’ type prompted suggestions

Collaborative knowledge sharing & problem solving
Discussions with northern RAs on collaborative knowledge sharing/problem solving pilot
Face-to-face events and web-based tools which facilitate sharing of problems, what works, what might work, and lessons learnt :
Online conferences,
Knowledge Cafes,
Peer Assists,
Hotseats,
Library, Forum,
RSS feeds,
Wikki
Twitter/EffXchange

Blueprint for March 2011
A culture of collaborative knowledge generation , learning, sharing and problem-solving in respect of efficiency & VfM
A resilient user orientated, easy-to-use, technological platform which rapidly captures content in a diverse range of forms ‘pulling’ collaborative knowledge generation, learning, sharing and problem solving
A reliable, robust and transparent web-based benchmarking tool which enables councils, and their partners, to easily identify and transfer appropriate good practice
A passion amongst LGA Group frontline staff to capture and share good practice, and contribute to problem solving; and encourage others to do so too.

Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from LEC councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources

Social media tools Ingrid Kohler

Communications strategy
Monthly liaison meetings with Capital Ambition
Monthly liaison meetings between Improvement Services & Programme Manager
RIEPs briefed and workshop held
Some RIEPs have attended Capital Ambition peer training day
RIEPs on the Programme Board
CLG on the Programme Board
Twitter account EffXchange

Communicating the benefits: will you help?

Key messages
In groups of two
Identify key stakeholders you have contact with
For each stakeholder articulate a key message regarding the EffXchange

The role of the Challenge Manager
In groups of two
Identify the additional contribution a Challenge Manager could make

The Challenge Manager
Ambassadors
Documenting your view of good practice, emerging issues and lessons learnt (process & practice)
Identifying ‘notable practice’
Warming-up the story teller,
and signposting the EffXchange team to them
Identifying emerging issues/problems posed
If at all possible pick-up on procurement themes
Contribution to practice development sessions
Starting & contributing to Twitter discussions

IDeA Efficiency Exchange & the role of Challenge Managers Dr Gordon Murray 24 September 2009

090911b Challenge Managers Training 24 September 2009 Effxchange

by Dr Gordon Murray on Sep 17, 2009

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090911b Challenge Managers Training 24 September 2009 Effxchange — Presentation Transcript