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601 Session 11-12-Ethics
 

601 Session 11-12-Ethics

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LIS 601 Introduction to reference and Information Services

LIS 601 Introduction to reference and Information Services
Fall 2011
Dr. Diane Nahl
University of Hawaii
Library and information Science Program

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    601 Session 11-12-Ethics 601 Session 11-12-Ethics Presentation Transcript

    • LIS 601 Reference Ethics Fall 2011 Dr. Diane Nahl University of Hawaii Library and Information Science Program
    • Ethical Standards for Reference Service
      • Behavioral Reference Standards [Handout pp. 20-27]
      • Professional Competencies [pp. 28-39]
      • Ethical Guidelines [pp. 48-52]
      • Codes for specializations [*Ch. 2 pp. 33-36]
      • ALA Library Bill of Rights [*Ch. 2 p. 38]
      • ALA Code of Ethics [Handout pp. 51-52; *Ch. 2 p. 32]
      • *Ch. 2 in Bopp & Smith, 2001, Reference & Information Services , 3rd ed., Libraries Unlimited.
      Nahl LIS 601 2011
    • Ethics in Reference Work
      • Mid-Late 19th century closed stacks
      • Late 19th century open stacks
        • Self-improvement movement
        • Intellectual freedom movement
      • Service-orientation
        • Commitment to answering reader queries
        • Persistence and professionalism in seeking answers to reader queries
      • Subject & collection specialist
      • Online search intermediary
      • Instruction librarian
      Nahl LIS 601 2011 User experience designer Instructional designer Department liaison
    • Concentric Spheres of Ethical Conduct Nahl LIS 601 2011
    • Concentric Spheres of Ethical Conduct
      • Individual Level
        • Treat each person ethically
      • Organizational Level
        • Act in accord with the mission and goals of the organization
      • Professional Level
        • Promote established standards of professional conduct
      • Societal Level
        • Serve the best interests of society as a whole
      Nahl LIS 601 2011
    • Student Conduct Codes
      • Professional Expectations: http://www.hawaii.edu/lis /students.php?page=profexp
      • Student Conduct Codes:
      • http://studentaffairs.manoa.hawaii.edu/policies/conduct_code /
      • http://studentaffairs.manoa.hawaii.edu/policies/conduct_code /proscribed_conduct.php
      • IV.B.1 Academic Dishonesty
      Nahl LIS 601 2011
    • Ethics in Action in Reference Work
      • Library users have a right to access information
      • Library users have a right to excellent reference and information service
      • Library users have a right to privacy in their information access
      Nahl LIS 601 2011
    • Ethics in Reference Queries
      • Legal information
      • Medical information
      • Financial information
      Nahl LIS 601 2011
    • Avoiding an Ethical Breach
      • Be circumspect at public reference desks
      • Be approachable and interested
      • Listen carefully and ask probing questions
      • Avoid bias
      • Keep current in your specialty
      • Refer questions only if you know it will work (call ahead)
      • Provide sources, not interpretation
      Nahl LIS 601 2011
    • Avoiding an Ethical Breach
      • Check several sources
      • Show how to evaluate sources
      • Provide current, accurate sources
      • Don ’t withhold information
      • Give advice about search strategy and merits of sources
      • Use tact and discretion
      • Follow-up
      Nahl LIS 601 2011
    • Ethical Standards for Remote Reference Formats
      • Telephone, FAX, Email, IM, Live Chat, Blog, Virtual World
        • Give only factual information
        • Identify sources with complete citation and call number or URL or SLURL
        • Read or type brief information verbatim
        • Provide transcript of text chat session or email thread
      Nahl LIS 601 2011
    • Ethical Dilemma Exercise 1: How do you respond as the reference librarian?
      • A caller who sounds like an adult asks for information on making the street drug ‘ice’ or ethyl methamphetamine.
      • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 51-52 handouts). Cite relevant Code numbers.
      Nahl LIS 601 2011
    • Ethical Dilemma Exercise 2: How do you respond as the reference librarian?
      • At a public library, a high school student asks for the book Final Exit [on suicide].
      • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers.
      Nahl LIS 601 2011
    • Ethical Dilemma Exercise 3: How do you respond as the reference librarian?
      • At a college library, a librarian notes that a student downloads a term paper, and later his instructor mentions to the librarian she fears the paper may be plagiarized and asks how to check.
      • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers. Are there relevant codes of conduct besides ALA?
      Nahl LIS 601 2011