601 Session 11-12-Ethics

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LIS 601 Introduction to reference and Information Services
Fall 2011
Dr. Diane Nahl
University of Hawaii
Library and information Science Program

Published in: Education, Technology
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601 Session 11-12-Ethics

  1. 1. LIS 601 Reference Ethics Fall 2011 Dr. Diane Nahl University of Hawaii Library and Information Science Program
  2. 2. Ethical Standards for Reference Service <ul><li>Behavioral Reference Standards [Handout pp. 20-27] </li></ul><ul><li>Professional Competencies [pp. 28-39] </li></ul><ul><li>Ethical Guidelines [pp. 48-52] </li></ul><ul><li>Codes for specializations [*Ch. 2 pp. 33-36] </li></ul><ul><li>ALA Library Bill of Rights [*Ch. 2 p. 38] </li></ul><ul><li>ALA Code of Ethics [Handout pp. 51-52; *Ch. 2 p. 32] </li></ul><ul><li>*Ch. 2 in Bopp & Smith, 2001, Reference & Information Services , 3rd ed., Libraries Unlimited. </li></ul>Nahl LIS 601 2011
  3. 3. Ethics in Reference Work <ul><li>Mid-Late 19th century closed stacks </li></ul><ul><li>Late 19th century open stacks </li></ul><ul><ul><li>Self-improvement movement </li></ul></ul><ul><ul><li>Intellectual freedom movement </li></ul></ul><ul><li>Service-orientation </li></ul><ul><ul><li>Commitment to answering reader queries </li></ul></ul><ul><ul><li>Persistence and professionalism in seeking answers to reader queries </li></ul></ul><ul><li>Subject & collection specialist </li></ul><ul><li>Online search intermediary </li></ul><ul><li>Instruction librarian </li></ul>Nahl LIS 601 2011 User experience designer Instructional designer Department liaison
  4. 4. Concentric Spheres of Ethical Conduct Nahl LIS 601 2011
  5. 5. Concentric Spheres of Ethical Conduct <ul><li>Individual Level </li></ul><ul><ul><li>Treat each person ethically </li></ul></ul><ul><li>Organizational Level </li></ul><ul><ul><li>Act in accord with the mission and goals of the organization </li></ul></ul><ul><li>Professional Level </li></ul><ul><ul><li>Promote established standards of professional conduct </li></ul></ul><ul><li>Societal Level </li></ul><ul><ul><li>Serve the best interests of society as a whole </li></ul></ul>Nahl LIS 601 2011
  6. 6. Student Conduct Codes <ul><li>Professional Expectations: http://www.hawaii.edu/lis /students.php?page=profexp </li></ul><ul><li>Student Conduct Codes: </li></ul><ul><li>http://studentaffairs.manoa.hawaii.edu/policies/conduct_code / </li></ul><ul><li>http://studentaffairs.manoa.hawaii.edu/policies/conduct_code /proscribed_conduct.php </li></ul><ul><li>IV.B.1 Academic Dishonesty </li></ul>Nahl LIS 601 2011
  7. 7. Ethics in Action in Reference Work <ul><li>Library users have a right to access information </li></ul><ul><li>Library users have a right to excellent reference and information service </li></ul><ul><li>Library users have a right to privacy in their information access </li></ul>Nahl LIS 601 2011
  8. 8. Ethics in Reference Queries <ul><li>Legal information </li></ul><ul><li>Medical information </li></ul><ul><li>Financial information </li></ul>Nahl LIS 601 2011
  9. 9. Avoiding an Ethical Breach <ul><li>Be circumspect at public reference desks </li></ul><ul><li>Be approachable and interested </li></ul><ul><li>Listen carefully and ask probing questions </li></ul><ul><li>Avoid bias </li></ul><ul><li>Keep current in your specialty </li></ul><ul><li>Refer questions only if you know it will work (call ahead) </li></ul><ul><li>Provide sources, not interpretation </li></ul>Nahl LIS 601 2011
  10. 10. Avoiding an Ethical Breach <ul><li>Check several sources </li></ul><ul><li>Show how to evaluate sources </li></ul><ul><li>Provide current, accurate sources </li></ul><ul><li>Don ’t withhold information </li></ul><ul><li>Give advice about search strategy and merits of sources </li></ul><ul><li>Use tact and discretion </li></ul><ul><li>Follow-up </li></ul>Nahl LIS 601 2011
  11. 11. Ethical Standards for Remote Reference Formats <ul><li>Telephone, FAX, Email, IM, Live Chat, Blog, Virtual World </li></ul><ul><ul><li>Give only factual information </li></ul></ul><ul><ul><li>Identify sources with complete citation and call number or URL or SLURL </li></ul></ul><ul><ul><li>Read or type brief information verbatim </li></ul></ul><ul><ul><li>Provide transcript of text chat session or email thread </li></ul></ul>Nahl LIS 601 2011
  12. 12. Ethical Dilemma Exercise 1: How do you respond as the reference librarian? <ul><li>A caller who sounds like an adult asks for information on making the street drug ‘ice’ or ethyl methamphetamine. </li></ul><ul><li>Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 51-52 handouts). Cite relevant Code numbers. </li></ul>Nahl LIS 601 2011
  13. 13. Ethical Dilemma Exercise 2: How do you respond as the reference librarian? <ul><li>At a public library, a high school student asks for the book Final Exit [on suicide]. </li></ul><ul><li>Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers. </li></ul>Nahl LIS 601 2011
  14. 14. Ethical Dilemma Exercise 3: How do you respond as the reference librarian? <ul><li>At a college library, a librarian notes that a student downloads a term paper, and later his instructor mentions to the librarian she fears the paper may be plagiarized and asks how to check. </li></ul><ul><li>Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers. Are there relevant codes of conduct besides ALA? </li></ul>Nahl LIS 601 2011

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