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601 Session 11-12-Ethics

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LIS 601 Introduction to reference and Information Services …

LIS 601 Introduction to reference and Information Services
Fall 2011
Dr. Diane Nahl
University of Hawaii
Library and information Science Program

Published in: Education, Technology

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  • 1. LIS 601 Reference Ethics Fall 2011 Dr. Diane Nahl University of Hawaii Library and Information Science Program
  • 2. Ethical Standards for Reference Service
    • Behavioral Reference Standards [Handout pp. 20-27]
    • Professional Competencies [pp. 28-39]
    • Ethical Guidelines [pp. 48-52]
    • Codes for specializations [*Ch. 2 pp. 33-36]
    • ALA Library Bill of Rights [*Ch. 2 p. 38]
    • ALA Code of Ethics [Handout pp. 51-52; *Ch. 2 p. 32]
    • *Ch. 2 in Bopp & Smith, 2001, Reference & Information Services , 3rd ed., Libraries Unlimited.
    Nahl LIS 601 2011
  • 3. Ethics in Reference Work
    • Mid-Late 19th century closed stacks
    • Late 19th century open stacks
      • Self-improvement movement
      • Intellectual freedom movement
    • Service-orientation
      • Commitment to answering reader queries
      • Persistence and professionalism in seeking answers to reader queries
    • Subject & collection specialist
    • Online search intermediary
    • Instruction librarian
    Nahl LIS 601 2011 User experience designer Instructional designer Department liaison
  • 4. Concentric Spheres of Ethical Conduct Nahl LIS 601 2011
  • 5. Concentric Spheres of Ethical Conduct
    • Individual Level
      • Treat each person ethically
    • Organizational Level
      • Act in accord with the mission and goals of the organization
    • Professional Level
      • Promote established standards of professional conduct
    • Societal Level
      • Serve the best interests of society as a whole
    Nahl LIS 601 2011
  • 6. Student Conduct Codes
    • Professional Expectations: http://www.hawaii.edu/lis /students.php?page=profexp
    • Student Conduct Codes:
    • http://studentaffairs.manoa.hawaii.edu/policies/conduct_code /
    • http://studentaffairs.manoa.hawaii.edu/policies/conduct_code /proscribed_conduct.php
    • IV.B.1 Academic Dishonesty
    Nahl LIS 601 2011
  • 7. Ethics in Action in Reference Work
    • Library users have a right to access information
    • Library users have a right to excellent reference and information service
    • Library users have a right to privacy in their information access
    Nahl LIS 601 2011
  • 8. Ethics in Reference Queries
    • Legal information
    • Medical information
    • Financial information
    Nahl LIS 601 2011
  • 9. Avoiding an Ethical Breach
    • Be circumspect at public reference desks
    • Be approachable and interested
    • Listen carefully and ask probing questions
    • Avoid bias
    • Keep current in your specialty
    • Refer questions only if you know it will work (call ahead)
    • Provide sources, not interpretation
    Nahl LIS 601 2011
  • 10. Avoiding an Ethical Breach
    • Check several sources
    • Show how to evaluate sources
    • Provide current, accurate sources
    • Don ’t withhold information
    • Give advice about search strategy and merits of sources
    • Use tact and discretion
    • Follow-up
    Nahl LIS 601 2011
  • 11. Ethical Standards for Remote Reference Formats
    • Telephone, FAX, Email, IM, Live Chat, Blog, Virtual World
      • Give only factual information
      • Identify sources with complete citation and call number or URL or SLURL
      • Read or type brief information verbatim
      • Provide transcript of text chat session or email thread
    Nahl LIS 601 2011
  • 12. Ethical Dilemma Exercise 1: How do you respond as the reference librarian?
    • A caller who sounds like an adult asks for information on making the street drug ‘ice’ or ethyl methamphetamine.
    • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 51-52 handouts). Cite relevant Code numbers.
    Nahl LIS 601 2011
  • 13. Ethical Dilemma Exercise 2: How do you respond as the reference librarian?
    • At a public library, a high school student asks for the book Final Exit [on suicide].
    • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers.
    Nahl LIS 601 2011
  • 14. Ethical Dilemma Exercise 3: How do you respond as the reference librarian?
    • At a college library, a librarian notes that a student downloads a term paper, and later his instructor mentions to the librarian she fears the paper may be plagiarized and asks how to check.
    • Discuss and create a reference librarian response with justifications that follow the Code of Ethics (p. 52 handouts). Cite relevant Code numbers. Are there relevant codes of conduct besides ALA?
    Nahl LIS 601 2011