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Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
Paster Making the Connection
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Paster Making the Connection

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Clemson Spring 2010 Project Overview

Clemson Spring 2010 Project Overview

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  • 1. HR Direct Making The Connection Clemson University HRD 897 Applied Research and Development Project overview Danny I. Paster Spring 2010 Owner: Manager HR Direct 1
  • 2. HR Direct Making The Connection Setting The Context • HR Direct is a 20 person internal HR Shared Services Center for a large consumer package good company (12,000 + employees) • The Shared Service Center is currently going through a large scale redesign • A facet of the redesign was a competency assessment of what the needed knowledge and skill needs there would be for the future as well as where we currently stood against those with current staff Owner: Manager HR Direct 2
  • 3. HR Direct Making The Connection HR Direct Competency Areas Knowledge • Company and Company Processes • Computer/Systems • Connect and Collaborate Skills • Planning and Organization • Connection and Collaboration • Strategic thinking Behaviors • Connection and Collaboration • Values • Company and Company Processes (Confidentiality) Based on internal and external analysis Owner: Manager HR Direct 3
  • 4. HR Direct Making The Connection Purpose of today’s Leadership Development Program: To build skills that will help HR Direct's Team Members build stronger more collaborative relationships with: • Our Clients/Customers • Our Key Stakeholders • Each Other Owner: Manager HR Direct 4
  • 5. HR Direct Making The Connection Program Objectives: As a result of attending this program, members of the HR Direct will team will be more effective in: Leading an effective business discussion Recognizing the key issues in a discussion Using “accountability language” in their conversations Constructing and communicating a specific plan of action around needed next steps Owner: Manager HR Direct 5
  • 6. HR Direct Making The Connection The Making The Connection Model What: The Discussion How: Making the Connection Skills Communicating Using a Linear discussion model 1. Discuss the Situation 2. Agree on the issue or opportunity 3. Action steps 4. Finalize results focused steps “What” “How” Effective Solution-Based Discussions Structuring the conversation to + Making the Connection Skills Engaging our customers and = Discussions That Produce provide direction employees through collaborative Sustainable communication Results Owner: Manager HR Direct 6
  • 7. HR Direct Making The Connection Big Block Training Program 8:30am Program Introduction (Mission linkage/program objectives) 8:45am Journal Exercise #1 and discussion 9:00am Frank & Kristen Exercise (Video/Journal Exercise/Discussion) 9:30am Break 9:40am Effective Business Discussion Exercise 10:15am Introduction to the MTC Model 10:30am “What” Discussion framework exercise (Using SCARs to communicate) 11:00am Team Listening Review 11:30am LUNCH 12:15pm Making The Connection Behaviors 12:45pm Making The Connection Role Play Sessions (4 Groups) 3:00pm Come back together and debrief 3:00pm Analysis of a different customer connection 3:45pm Program Closing and next steps 4:00pm Adjourn Owner: Manager HR Direct 7
  • 8. HR Direct Making The Connection Measurement and follow-up To continue the learning's from this program Discussed behaviors will be assessed during monthly training and development sessions There will be linkage to the PPP  Quarterly survey on discussed behaviors Owner: Manager HR Direct 8

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