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Pitfalls of a Popular Project

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When a project gains popularity, it attracts more people, but people aren't perfect. What kinds of problems might you encounter when trying to manage a large community? …

When a project gains popularity, it attracts more people, but people aren't perfect. What kinds of problems might you encounter when trying to manage a large community?

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Transcript

  • 1. Pitfalls of a Popular Project
  • 2. Who am I? • Dougal Campbell • WordPress “Developer Emeritus” • @dougal • http://dougal.us • http://dougal.gunters.org
  • 3. What kind of project?
  • 4. What kind of project?
  • 5. What kind of project?
  • 6. Project Lifecycle 1.Idea 2.Build 3.Share 4.??? 5.PROFIT!
  • 7. So... Your project is popular Great! • More users • More developers • Community • ...and... • More troublemakers
  • 8. Personality Spectrum • Fanboy • Zealot • Enthusiast • Stoic • Skeptic • Grump • Hater
  • 9. Hackers • High visibility = TARGET! • How do you address security problems? • Open? • Secretive?
  • 10. Spammers • Sometimes hackers == spammers • Why spam? • Linkbacks • Ad farms • Be proactive • Spam blocking systems • Akismet • http:BL • Defensio • Etc.
  • 11. Trolls • “Trolling” for responses with inflamatory comments • Trolls make trouble for their own amusement • When other methods fail, silence is your best bet • “Don't feed the troll”
  • 12. Big Egos • Ego clashes stir up unrest • Recent example: Thesis vs GPL • With curation, leadership can find positives • (sometimes) • Know when to fish and when to cut bait • “Splintering the community”
  • 13. Keeping it real • Remember: you can't please everybody • Lead by example • Cultivate good people • Reward with recognition! • Don't be a douchebag! • Use criticism constructively • Even if it wasn't meant that way
  • 14. Thanks!