2. Welcome to Traffic Tech
Every time you send a shipment, your good name goes
with it. And when you ship with Traffic Tech, our name
rides right alongside.
Since our inception in 1986, we have built a reputation
for delivering more than just cost-effective solutions to
the safe, on-time movement of our customer’s freight.
We deliver peace of mind, enabling you to concentrate
on core business, confident in the knowledge that both
your company and your goods are in the best possible
hands.
At Traffic Tech, customer satisfaction is more than a
commitment. It’s our promise. And keeping it has made
us a leader in the transportation industry.
We are always willing to go the extra mile, because our
business is to make your business look good. You have
my word – and my name – on it.
Sincerely,
Brian Arnott
President and CEO
Traffic Tech Inc.
“Our Mission is to continuously meet or exceed our customer’s expectations, offering cost-effective,
state-of-the-art services by anticipating and responding to their transportation challenges
in a thorough and professional manner.”
3. “The key to total customer satisfaction is to combine state-of-the-art
High -Tech with a Personal Touch traffic technology with an expert team committed to
customer service.”
Easy access to accurate data is vital to
an effective supply chain. That’s why we
have invested in technology’s most advanced
tools, automated systems and software. We
leverage every possible means of facilitating
the exchange of information on your behalf.
Still, there’s no substitute for hard work – or the
human touch. Our people are our most valuable
asset. They are well trained, because we train them
ourselves, and we offer development opportunities
that motivate them to continually improve the quality
of our service. They are available 24 hours a day.
Better yet, they are accessible, with full-time
receptionists to answer and expedite your
call during business hours, and an
after-hours system that links you with
your representative’s mobile phone
in seconds. When you call
Traffic Tech, you don’t get
automation run-around.
You get connected.
We have the technology you need to keep your freight moving, from Web tracing and EDI to LTL load
optimization software and a VPN supported by dedicated T-1 lines. To ensure zero downtime,
we have on-site electrical generators and a fully staffed IS Department.
4. “We take care of our customers personally, every step of the way,
One Call Convenience & Confidence from initial contact to delivery confirmation
and customized reporting.”
We call it One Call Service, and it means that when
you choose Traffic Tech, you free yourself from the
inconvenience of dealing with everyone involved in
the movement of your freight. Just one call and you
can relax, knowing we’re on top of the details.
We match the freight needs of a broad range of
clients with carrier availability across North America
and around the world. Our relationships with carriers
and international agents are strong. Our knowledge of
cross-border regulations is deep. We have a full-time,
in-house legal staff, and we are on duty and available
around the clock. We are proud of our performance,
but we actively solicit customer feedback because
we are always looking to improve. As a result,
our on-time delivery rate exceeds 98%, with
a claims rate of just 0.1%.
We serve clients ranging from Fortune 500 companies to small businesses and medium-sized enterprises in every sector of the economy,
from manufacturing to raw materials, from processed goods to high-tech.
5. “Our carriers are more than suppliers, they’re our partners. We nurture
Better Carriers, Better Service strong relationships, and our customers and carriers
reap the benefits.”
At Traffic Tech, what began with the simple idea that carriers
should be recognized for exceptional service quickly blossomed
into an invaluable business tool – our Carrier Rating System.
While all Traffic Tech carriers meet stringent insurance
requirements, safety ratings and communication capability
standards, some outperform the rest. We know, because we
monitor them continuously and rate them accordingly.
Carriers with higher ratings earn preferred status and,
along with it, more of our business.
The goal is to develop and maintain a secure base
of top-notch carriers to work in partnership with us.
The result is a win-win situation for both
parties in this highly competitive industry, and
that’s something that ultimately benefits everyone.
We ensure outstanding carrier relations. We survey our carriers regularly to gain their input. We emphasize fair dealings through prompt payment
and mediation services. Our internal, company-wide equipment postings make it easy for carriers to keep us up to the minute,
while also keeping information about our customer’s shipments within the Traffic Tech family.
6. “No matter where your freight may be on the road,
Trucking Services it’s always on our mind.”
We cut our teeth on trucking. In fact, as deregulation
took effect in the 1980s, Traffic Tech was among the
first to step in and streamline the customer-carrier
link, bringing benefits to both sides of the equation.
Today, with a virtually unlimited number of vehicles at
our disposal, we have the resources to match your
freight with a carrier anywhere in the United States,
Canada or Mexico. But unlike many competitors, we
don’t stop there. We monitor pick-up and delivery
times and notify you the moment they occur. We
watch every detail of your shipment’s movement.
And we live by accountability. That’s why the
Traffic Tech sales representative you deal with is
also the operations manager responsible for your
job. There will be no hand-off or buck-passing,
just end-to-end commitment to the safe and
timely arrival of your goods. That’s how we
built our reputation – and how we maintain it.
• JIT delivery
• FTL and LTL
Traffic Tech is fully bonded and carries the most comprehensive insurance policy available.
• Satellite tracking
Our trucking services include: • Hazardous material
• Specialized equipment
7. “With our international air and ocean specialists, you’ll feel
Global Services right at home in global markets.”
We have forged alliances with a vast network of reliable
carriers and international agents the world over to offer
customers a full range of complementary services along
with greater reach. This global network and the heavy
volume of traffic traveling over it also give us
significant buying power. By capitalizing on
attractive pricing from all major air and
ocean carriers, we keep our rates low
and our level of service high.
Our team’s commitment and depth of
experience in this area further explain
the quality of our service. Our staff
has the expertise to see your goods
safely around the globe and the
dedication to customer care
to ensure your total comfort
wherever in the world your
business takes you.
• JIT delivery
• Door-to-door service
Our flexibility in a consistently changing marketplace is the hallmark of our professional approach
• Air or ocean consolidation
and the cornerstone of our success. We are FIATA and CIFFA members, offering: • Project cargo service
• Customs clearance
8. “Few brokers know rail transport like we do – and we know it will
Rail Services save money for some of our customers.”
For certain shippers, the movement of goods by rail is
an attractive alternative to highway transportation. It’s
a vital part of the North American economy for good
reason. Rail is safe, dependable, cost-effective and
quicker than you think. Whether you’re shipping from
east to west or north to south, the infrastructure is
there, and the savings it represents can
be considerable.
Traffic Tech’s comprehensive rail services provide
all the help and expertise you expect from your
Traffic Tech team. Our staff has in-depth knowledge
of railway operations across the continent. Working
together with you, we identify opportunities and
customize a solution to meet your rail
transportation requirements.
• Door-to-door service • Dry, refrigerated, heated
Our rail services cover a full range of requirements, including: • Intermodal • 20-ft and 40-ft containers
• Domestic and international • Specialized equipment
9. “Nowhere does knowledge and experience count more than in the
Perishable Goods Services shipping of perishables. That makes Traffic Tech
the most logical choice.”
Sensitive to time, temperature and other
conditions, perishable goods are among the
most demanding and complex commodities to
transport. Their value is high, as are the
expectations of customers for qualities like
freshness and flavor. Making sure perishables
arrive in peak condition is a challenge but,
at Traffic Tech, we do it every day.
Our people take every precaution. They are
thoroughly versed in USDA and Agriculture
Canada regulations, able to eliminate delays
and move cross-border loads swiftly and
efficiently to market. They are available
24 hours a day, ready to react to obstacles – and
opportunities – along the way. In short, they
are knowledgeable, experienced and
dedicated, and they have made Traffic Tech
the perfect choice for a number of major
distributors in the United States, Canada
and Mexico.
• Team drivers
Traffic Tech is a member in good standing of the AMI, NMI, PMA, CPMA and QPMA.
• Truckload and LTL services
We offer perishable goods customers:
• 48-ft and 53-ft reefers, heated or vented vans
10. “We minimize your distribution costs and assure optimal service
Warehousing & Distribution Services and performance. That’s our competitive difference.”
With available owned, leased or contracted
warehousing in any North American market,
Traffic Tech frees up precious space at your
plant and stores your goods, ready for timely
delivery in your market area. We warehouse
products during transhipment. We break
down loads, when requested. We handle your
time-sensitive shipments with the greatest
care. And we find opportunities to save you
money, like taking advantage of Canada’s
abundant warehousing space and lower dollar
value whenever appropriate.
Whether you need a few hundred or a
few million square feet, we find the
secure, convenient, affordable space
you require. Our specialists do the
research – and the listening – to understand
your business and objectives. And they have
the experience to meet your performance
goals. We do more than move your
products, we keep your
business moving.
• Short and long-term warehousing • Cross docking
Whatever your warehousing and distribution needs, Traffic Tech
• Local or long-distance distribution • Palletization
has your best solution. We provide: • Inventory management • Picking and packing
11. trucking services
global services
rail services
perishable goods services
warehousing & distribution services
third-party supply chain management
customized reporting
calgary
halifax
minneapolis
montreal
san diego
toronto
vancouver
the hardest working team in transport
