1
Donna Garcia
www.DonnaGarcia.net
“Be kinder than necessary, for everyone you meet is fighting some kind of
battle.” Plato
2
Being a Manager
3
being a manager
• Learn about the organizational culture
• Your success depends upon the success
of others
• Know, Invol...
4
being a manager
• Don’t underestimate your role as
Manager
• Praise in public and reprimand in
private
• Learn everythin...
5
Being a manager
• Focus on the solution, not the problem
• Create a safe work environment
• Understand individual differ...
6
being a manager
• Set performance goals for you and your
team
• Manage Performance and give
Performance Reviews
7
Set goals/objectivesSet goals/objectives
EvaluateEvaluate
Coach/ListeCoach/Liste
n/n/
ProvideProvide
feedbackfeedback
Ma...
8
SMART PERFORMANCE
GOALS
• Specific
• Measurable
• Actionable
• Realistic
• Time bound
9
Everything we do involves communication.Everything we do involves communication.
How we begin our message can determine ...
10
Tips for communicating
• Say what you want, not what you
DON’T want
• Focus on the present or future not the
past
• Use...
11
communicate!!
• What?
• Task/activity, desired outcomes
• Why?
• WIIFT
• WIIFM
• When?
• Due date, final and check in
•...
12
Coach for Performance
• Listen
• Ask questions
• Playback and/or rephrase
• Give Feedback
• Get agreement
13
Manage Performance
• Identify Performance Gaps
• Give Feedback
• Appreciative
• Constructive
• Agree on Action Plan
• H...
14
Evaluate performance
• Metrics
• Feedback
• Follow up
15
Donna garcia
• Website: www.DonnaGarcia.net
• Blog: www.DonnaGarcia.net
• Email: DonnaMGarcia@verizon.net
• Twitter: Do...
16
Thank you!
“be kinder than necessary,for everyone you meet
is fighting some kind of battle.”
Plato
Plato
Plato
Plato
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What Great Bosses Know: Tips for New Managers You’ve been promoted –Congratulations! What are some essential tips and techniques you can use make your new role a success? In this short session gain several ideas you can implement immediately

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What Great Bosses Know: Tips for New Managers
You’ve been promoted –Congratulations! What are some essential tips and techniques you can use make your
new role a success? In this short session gain several ideas you can implement immediately

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What Great Bosses Know: Tips for New Managers You’ve been promoted –Congratulations! What are some essential tips and techniques you can use make your new role a success? In this short session gain several ideas you can implement immediately

  1. 1. 1 Donna Garcia www.DonnaGarcia.net “Be kinder than necessary, for everyone you meet is fighting some kind of battle.” Plato
  2. 2. 2 Being a Manager
  3. 3. 3 being a manager • Learn about the organizational culture • Your success depends upon the success of others • Know, Involve and Build relationships with your team 3
  4. 4. 4 being a manager • Don’t underestimate your role as Manager • Praise in public and reprimand in private • Learn everything about your job and your team members
  5. 5. 5 Being a manager • Focus on the solution, not the problem • Create a safe work environment • Understand individual differences
  6. 6. 6 being a manager • Set performance goals for you and your team • Manage Performance and give Performance Reviews
  7. 7. 7 Set goals/objectivesSet goals/objectives EvaluateEvaluate Coach/ListeCoach/Liste n/n/ ProvideProvide feedbackfeedback ManageManage Managing PerformanceManaging Performance CommunicateCommunicate
  8. 8. 8 SMART PERFORMANCE GOALS • Specific • Measurable • Actionable • Realistic • Time bound
  9. 9. 9 Everything we do involves communication.Everything we do involves communication. How we begin our message can determine theHow we begin our message can determine the outcome.outcome. How we deliver the message can effect how theHow we deliver the message can effect how the message is received.message is received. Message received = Message intended.Message received = Message intended.
  10. 10. 10 Tips for communicating • Say what you want, not what you DON’T want • Focus on the present or future not the past • Use ‘I’ more than ‘You’ • Focus on solution not problem
  11. 11. 11 communicate!! • What? • Task/activity, desired outcomes • Why? • WIIFT • WIIFM • When? • Due date, final and check in • How? • Process
  12. 12. 12 Coach for Performance • Listen • Ask questions • Playback and/or rephrase • Give Feedback • Get agreement
  13. 13. 13 Manage Performance • Identify Performance Gaps • Give Feedback • Appreciative • Constructive • Agree on Action Plan • How? Metrics?
  14. 14. 14 Evaluate performance • Metrics • Feedback • Follow up
  15. 15. 15 Donna garcia • Website: www.DonnaGarcia.net • Blog: www.DonnaGarcia.net • Email: DonnaMGarcia@verizon.net • Twitter: DonnaGarcianj • Linkedin: Donna Garcia • Facebook: Donna M Garcia Associates
  16. 16. 16 Thank you! “be kinder than necessary,for everyone you meet is fighting some kind of battle.” Plato Plato Plato Plato

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