2009 Moveonerelo Presenation


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  • Move One is an international mobility management company head quartered in Dubai, UAE with 52 offices in 41 countries Assist companies and organizations of all sizes with their global assignee management, moving and relocation needs. Uniquely integrated relocations company utilizing cutting edge technology and advanced business structures for a superior service mobility managers can count on. Companies choose Move One because of our global reach and integrated t e chnology, which ultimately allows us to ease the administrative burden of our corporate clients, thereby reducing their costs.
  • The Move One group of companies includes International Moving, Pet Transport, Logistics and Corporate Relocations. Move One International Movers - m ove management globally, including quality export packing, customs clearance, secure storage with 24 hour monitoring, vehicle transportation, multilingual staff and transport by sea, air, road and rail Move One Pet Transport – trained pet transport team based in Budapest providing advice and oversight of every pet/animal shipment. Move One Logistics – project logistics supply chain management services in the Balkans, Central Asia and the Middle East Move One Relocations – expert regional and local coordinators for: destination services , like home searches, where we work in your interest by managing the realtors to get the most cost effective rental price and in the transferee’s interest to find a property in the most suitable location. I mmigration services , where we use our local knowledge to ensure the correct procedures are followed ensuring that your transferees are in compliance with local regulations and that you are not hit with any unnecessary penalties or delays
  • Move One has 52 offices in 41 countries spanning from the Danube in Central Europe to The Great Wall in China We have 3 Regional coordination centers, Budapest (Europe), Dubai (Middle East) and Shanghai (Asia) Regional Centre model allows for 20 hour a day coverage (China comes online while Budapest sleeps) and a 7 day work week as both Dubai and Budapest have weekend operations teams. Move One is also capable of servicing all other destinations through its global network of agents and partners.
  • The typical assignee. An illustration of how complicated the mobility process can be in today’s global business environment . The assignee and their spouse hold passport s from different countries and their first child is born in a third county. Then the family and their pet is relocated to a fourth country. H ow many documents has that family already accumulated that then need to be processed at their new posting ? Now consider 10 assignees in 6 countries. How much time and effort does HR dedicate to the relocation process ?
  • Ther e are many participants in the global mobility process and this diagram illustrates how Move One serves as your single point of contact and an extension of your HR department , performing/ managing all services in the global mobility process . Move One captures information from multiple regions and makes it available to y ou in real time through our web-based IT portal, which I will discuss in more detail shortly. In this process you will only need to issue your policies and initiations through Move One and we take on the role of communicating and implement ing your directives to the necessary vendor s . So i f you have changes to the budget of your corporate housing policy , Move One can implement the changes either globally or in a single region . You will also notice that Move One is included in the bottom segment as a vendor and this is because as a global mobility management company we have the experience to manage your existing vendors as well as the ability to pro vid e a full range of relocation services in the countries where we have our own offices.
  • This slide gives you a little bit more detail about the specific services we offer directly and through our global network of partners. The destination services, like home searches, where we work in your interest by managing the realtors to get the most cost effective rental price and in the transferee’s interest to find a property in the most suitable location. The immigration services, where we use our local knowledge to ensure the correct procedures are followed ensuring that your transferees are in compliance with local regulations and that you are not hit with any unnecessary penalties or delays M ove management globally, including services like pet and fine art transport . Finanacial management, such as tax compliance where we again utilize local knowledge to ensure compliance with specific tax conditions such as long-term and short-term assignments. As a global mobility management company we have the capabilities to manage your existing financial partners and our system can also integrate with any tax management software you are currently using. Technology Solutions, provided by our sister company Radix that can help you better manage any relocation services you would rather keep in house.
  • Here is a screen shot of the Via customer portal where a ll data is accessible from a single page according to the users level of access. Click on a specific transferee and get the entire history of th eir assignment. Click on a vendor and you will see all work they have performed Here we see the expiration date of a work permit along with the uploaded document in printable pdf form and as discussed previously there is no limit to the number of documents uploaded to the system . As discussed, Move One coordinators will also receive emails alerting them to approaching expiration dates. The current status of the assignment can be entered regionally and is then available to you in real time as soon as the account manager finishes typing which saves countless hours in communication by phone and email This means that u pon arriving at the office in the morning, you can view work done on the other side of the world the night before. The Via system is also easy to learn and user-friendly which means you won’t have to worry about months of user training to get up and running.
  • Wouldn’t you like to have a tool that could do a multitude of tasks for you while also being completely portable? Move One provides this tool by acting as your single point of contact and an extension of your HR department to perform as well as manage all of your global mobility services . This prevents unnecessary headaches and allows you to focus on core activities as you w ill no longer spend valuable time negotiating with realtors or worrying about delays due to expired immigration documents . Through its transferee management system , Move One is able to manage your regional suppliers while also capturing and storing their information which is then disseminated throughout your corporate structure in real time through our Via common portal. So, Move One manages the overall process but all important vendor data is still available on-line . Move One also offers a dedicated point of contact for your transferee providing on-going support for personal effects shipments or to help deal with a landlord who speaks in a foreign language. Reports can be customized to fit your needs and then distributed to regional or local offices and e xpenses can be compared from country to country which gives you a clearer picture of the total cost of an assignment. Move One helps to simplify your data management as all information is securely stored and available through the Via common portal which means that the current status of an assignee can be entered regionally and is then available to you in real time as soon as our account manager finishes typing which saves you countless hours in communication by phone and email As a global mobility management company Move One has the experience to manager your existing vendors, so if you have any regional or global contracts already in place we can incorporate their data into our transferee management system and all relative information can then be viewed through our Via customer portal. If there are any relocation services that you want to continue to manage in house then our sister company Radix can offer tailored technology solutions to help save you time.
  • A poorly coordinated relocation will ultimately distract a transferee from focusing on their new position and in extreme cases a d issatisfied spouse may feel it’s just better to go back home. How will this affect the assignee ’s performance? How much will it cost your company if an assignee eventually decides to leave their new position ? Move One can help reduce additional relocation costs arising from failed assignments by making sure that transferees and their families have the tools to adjust to life in their new environment. Move One is also the assignee’s doorway to a richer experience in th eir new posting as o ur coordination consultants introduce assignees to schools, organizations and activities that fit their needs. Orientation tours and training on local culture are basic Move One services . Move One’s unique Transferee Management system allows our offices to integrate with a global network of partners to provide a seamless transition for your transferee. Move One’s technology also allows the transferee to be more self sufficient by giving them online access to their documents as well as updates on the status of their relocation. As discussed, our goal is to work as an extension of your department by assigning Move One Coordinators as the single point of contact for your transferees which ultimately allows you to focus on your core tasks.
  • The purpose of this slide is to give you a sample of the corporate clients we support across our markets. As you can see we work with a wide range of multi-national and fortune 500 companies. If specifically asked where we work with the above companies, let them know that the marketing materials are put together by our head office and it represents a sample of our current clients. Let them know that you can get back to them with specific locations if they are interested. NOTE : Make sure you know which of the above companies we specifically work with in your region and what services are being provided so that you can discuss with them in more detail
  • We are very proud of the fact that all Move One offices are EuRA Quality Seal certified. EuRA stands for European Relocation Association and represents a trade group of leading industry relocation companies In order to qualify for the EuRA Quality Seal, companies must submit to an audit of their internal systems by DQS which is one of the biggest independent auditors in the world. EuRA also requires each member to get re-certified every two years
  • Move One has a quality management program in place that allows us to measure our performance against a set of KPI as a part of our commitment to continual improvement. One of the most important KPI’s is customer feedback. We monitor service scores closely and conduct quarterly reviews at the individual, office and company level. We can also generate client specific KPI reports based on what matters most to you and your organization. We are also happy to provide you with a copy of our quality manual if you would like to review in more detail.
  • Are you familiar with some of the global Relocation Management Companies? If not – many multi-national companies outsource their relocation requirements to these management consultants who then engage companies like Move One to execute relocation services locally. Move One is a service provider for all leading Relocation Management Companies
  • In fact, recently some of these same companies have recognized us for service excellence and technological innovation Awards from Left to Right: WRRI – Commitment to Service Excellence 2008 Cartus – Gold Supplier Innovation Award 2008 (tracking system) Cartus – Delivering More Service Award 2006 Brookfield – Most Innovative Provider Award 2008 (Technology) Cartus – Delivering More Service Award 2008
  • Our commitment to Incorporating the latest technology in our day-to-day operations and client communications, is one of the main points that separates us from our competitors Here are some examples of the interactive online resources Move One has been recognized for: Move One City Guides – city specific information on everything from how to use public transport to how to access medical services. Move One Corporate Blog – instructional video guides that walk you through the process of securing insurance for personnel effects shipments and regional industry bulletins on everything from changes to immigration policy to rental prices. Expat Echo Blog – city specific blog where expats have the opportunity to share information through a social network.
  • All of our relocation staff work on the Radix viaRELO platform which is a Software as a Service (SaaS) application run on a cloud computing system (Note: Ask if they are familiar with SaaS and cloud computing). All data is stored on the Radix global server network and protected by encryption as well as uninterrupted power sources. The Via system complies with the highest security accreditation standards, employing the same level of encryption that is currently used by the international banking community. Move One manages your mobility proces s, captures information from multiple regions and then ensures that all your relocations related data is made available to you through our web-based client portal free of charge. The ViaRelo portal is a service Move One provides , so you only require access to the internet to use the system . Move One is also committed to Consumer Relationship Management as w e strive to align our service with your company’s objectives and then act as an extension of your mobility department , which allows you more time to focus on your core tasks.
  • As discussed, our clients are able to log into the viaRELO platform using a secure user name and password to do the following: Track services - initiated to Move One Access documents - uploaded by Move One and centrally stored in the viaRELO platform for access at any time Expiration date alerts - are received by our staff ensuring documents are updated on time Service history reports - allow you to review completed services Transfer data to excel - for a set of relocations or relocation expenses Updates in real time – you can see updates moments after they have been entered by us The Via system is also easy to learn and user-friendly which means you won’t have to worry about months of user training to get up and running. Reports can be customized for you upon request. For example, a report on the number of immigration visas procured last year globally or the cost of monthly expatriate utilities in a specific region are easily generated.
  • Just to recap what makes Move One different: Integrated Relo Solutions – International moving, pet transport, immigration and destination relocation services Regional & Global Coverage – through 52 offices in 41 countries and a diverse network of agent partners. EuRA Quality Seal Certification – is performed all Move One offices every two years by an independent DQS auditor Recognized Industry Leader – Comprehensive quality management program and a top 5 service provider recognized with several service awards from the leading RMC’s (Relocation Management Companies). Innovative Technology – Efficient execution of relocation services through the viaRELO platform and several award winning sites including the Move One City Guides, Corporate Blog and Expat Echo Blog. Service Excellence – Making relocation easier for you with direct access to the viaRELO platform through our Client Portal
  • I hope the presentation gives you a good idea of what Move One has to offer. Do you have any questions on the presentation? What it would take for Move One to become (insert company name’s) relocation provider?
  • 2009 Moveonerelo Presenation

    1. 2. Move One Incorporated
    2. 3. Regional Centers <ul><li>20 hour coverage, 7 days work week </li></ul><ul><li>Overlapping operation teams </li></ul><ul><li>Dubai, Shanghai, Budapest </li></ul>
    3. 4. Typical Assignee Company lawyer Global HQ Regional HQ Future assignment Current assignment Wife ’s nationality Nanny's nationality Children born Children born Husband's nationality Children born
    4. 5. An Extension of Human Resources Work Permits, Residence Permits, Immigration, Home Search, Settling In, School Assistance, Departure services, Orientation tours, Household Moves, Office Moves, Pet Transport, Fine Art Shipping, Tenancy Management, Vehicle Importation Policies and Initiations Reporting and Information
    5. 6. HR Services <ul><li>Destination Services </li></ul><ul><li>Orientation Tour </li></ul><ul><li>Temporary Housing </li></ul><ul><li>Home Search </li></ul><ul><li>School Search </li></ul><ul><li>Settling-In Services </li></ul><ul><li>Tenancy Management </li></ul><ul><li>Departure Services </li></ul><ul><li>Immigration Services </li></ul><ul><li>Visa Applications </li></ul><ul><li>Work Permits </li></ul><ul><li>Residence Permits </li></ul><ul><li>Local Registrations </li></ul><ul><li>Renewals </li></ul><ul><li>Move Management </li></ul><ul><li>International Moves </li></ul><ul><li>Group Move Management </li></ul><ul><li>Pet Transport </li></ul><ul><li>Fine Arts Transport </li></ul><ul><li>Secure Storage </li></ul><ul><li>Vehicle Shipping </li></ul><ul><li>Technology Solutions </li></ul><ul><li>Relocation Intelligence </li></ul><ul><li>Service Tracking </li></ul><ul><li>Contact Management </li></ul><ul><li>Assignment Cost Tracking </li></ul><ul><li>Email Management </li></ul><ul><li>Financial Management </li></ul><ul><li>Tax Compliance </li></ul><ul><li>Expense Tracking </li></ul><ul><li>Budgeting </li></ul><ul><li>Auditing </li></ul><ul><li>Short Term Assignment Allocation </li></ul>
    6. 7. Real Time Reporting
    7. 8. Benefits for HR <ul><li>Extension of HR department </li></ul><ul><li>Freedom to f ocus on c ore a ctivities </li></ul><ul><li>Reduced s upplier m anagement </li></ul><ul><li>Dedicated account manager </li></ul><ul><li>Improved r eporting c apabilities </li></ul><ul><li>Simplified d ata m anagement </li></ul><ul><li>Integrate to global or regional contract </li></ul>
    8. 9. Benefits for Transferee & Family <ul><li>Satisfied family members / focused employees </li></ul><ul><li>Attention to families special needs </li></ul><ul><li>Seamless Transition </li></ul><ul><li>Allows a more self-sufficient transferee </li></ul><ul><li>Ease of dealing with a s ingle p oint of c ontact </li></ul>
    9. 10. Move One Clients <ul><ul><li>Nakheel </li></ul></ul><ul><ul><li>IBM </li></ul></ul><ul><ul><li>P&G </li></ul></ul><ul><ul><li>Citibank </li></ul></ul><ul><ul><li>Dell </li></ul></ul><ul><ul><li>HP </li></ul></ul><ul><ul><li>GM </li></ul></ul><ul><ul><li>Ford </li></ul></ul><ul><ul><li>GSK </li></ul></ul><ul><ul><li>Motorola </li></ul></ul><ul><ul><li>Honeywell </li></ul></ul><ul><ul><li>JLL </li></ul></ul><ul><ul><li>Al Futtaim </li></ul></ul><ul><ul><li>Novartis </li></ul></ul><ul><ul><li>Boeing </li></ul></ul><ul><ul><li>SAB Miller </li></ul></ul><ul><ul><li>InBev </li></ul></ul><ul><ul><li>Samsung </li></ul></ul><ul><ul><li>Bridgestone </li></ul></ul><ul><ul><li>Mexx </li></ul></ul><ul><ul><li>BP </li></ul></ul><ul><ul><li>Merril Lynch </li></ul></ul><ul><ul><li>Morgan Stanley </li></ul></ul><ul><ul><li>DB </li></ul></ul><ul><ul><li>UBS </li></ul></ul><ul><ul><li>MAN </li></ul></ul><ul><ul><li>Monsanto </li></ul></ul><ul><ul><li>AT&T </li></ul></ul><ul><ul><li>AXA Insurance </li></ul></ul><ul><ul><li>Bayer </li></ul></ul><ul><ul><li>Bombardier </li></ul></ul><ul><ul><li>EON </li></ul></ul><ul><ul><li>Avon </li></ul></ul><ul><ul><li>UPS </li></ul></ul><ul><ul><li>Electrolux </li></ul></ul><ul><ul><li>Unilever </li></ul></ul>
    10. 11. EuRA Quality Seal <ul><li>All Move One offices EuRA Quality Seal certified </li></ul>
    11. 12. Quality Management <ul><li>Move One Quality Manual </li></ul><ul><li>Client Care Reports </li></ul><ul><li>Key Performance Indicators </li></ul><ul><li>Continual Improvement </li></ul>
    12. 13. Industry Leader <ul><li>Leading service provider in EMEA and Asia </li></ul><ul><ul><li>Cartus – moving & relocations </li></ul></ul><ul><ul><li>Brookfield – moving & relocations </li></ul></ul><ul><ul><li>WRRI – moving & relocations </li></ul></ul><ul><ul><li>Emigra – immigration </li></ul></ul><ul><ul><li>Fragomen – immigration </li></ul></ul><ul><ul><li>Pricoa – moving & relocations </li></ul></ul><ul><ul><li>The MIGroup – moving & relocations </li></ul></ul><ul><ul><li>AiRES – moving & relocations </li></ul></ul>
    13. 14. Industry Recognition <ul><li>Service excellence and innovation awards </li></ul>
    14. 15. Interactive Online Resources <ul><li>Move One City Guides </li></ul><ul><li>http://city.moveone.info/index_ budapest .php </li></ul><ul><li>http://city.moveone.info/index_ moscow .php </li></ul><ul><li>http://city.moveone.info/index_ prague .php </li></ul><ul><li>Move One Corporate Blog </li></ul><ul><li>http://blog.moveone.info </li></ul><ul><ul><li>Regional industry bulletins </li></ul></ul><ul><ul><li>Instructional video guides </li></ul></ul><ul><li>Expat Echo Blog </li></ul><ul><li>http://expatecho.moveone.info </li></ul><ul><ul><li>Local information for expats </li></ul></ul><ul><ul><li>Weekly updates </li></ul></ul>
    15. 16. Service Platform <ul><li>viaRELO, our Radix SaaS platform allows all parties to share information via a secure online system </li></ul>
    16. 17. viaRELO Client Portal <ul><li>Transfer data to excel </li></ul><ul><li>Updates in real time </li></ul><ul><li>Expiration date alerts </li></ul><ul><li>Service history reports </li></ul><ul><li>Track services </li></ul><ul><li>Access documents </li></ul>
    17. 18. The Move One Difference <ul><li>Integrated Relo Solutions </li></ul><ul><li>Regional & Global Coverage </li></ul><ul><li>EuRA Quality Seal Certified </li></ul><ul><li>Recognized Industry Leader </li></ul><ul><li>Innovative Technology </li></ul><ul><li>Service Excellence </li></ul>
    18. 19. Thank You