Next Level Group's Change Management Framework makes planning and delivering your change project much easier to deliver reliably.

1. Next Level Group
System, Software & People Based Change Management - Planning and Delivery Framework
– Version 2.3
NLG - Business Change Toolkit – Low Complexity Project
Chg-Pln-V2.3 G:ChangeManagementWorkshops – 2016-2019

2. Next Level Group – Before you proceed. . .
Change Management Planning - Project Timing
Is N.O.W. the right time for this change project?
 No conflicting
business
priorities
 Organisational
Readiness
 Willingness and
Motivation
 No conflicting business priorities (all stakeholders)
 This is the most important project for the required
resources to be focused on – This is the highest priority
(necessary & valuable) change we can make!
 Organisational Readiness
 We have the required internal and external capacity
(time) and capability (skills)– We are ready and able to
do this!
 Willingness and Motivation
 There is clearly defined benefit to motivate all
stakeholders – We want and need to do this!

3. Next Level Group –
Change Management Framework
Guidelines for assessing each element of the framework
 The following slides outline the broad elements of our
change management framework
 These elements need to be considered at all stages of
the change project (Preparation, Planning, Delivery,
Closure, Review & Continuous Improvement)
 Change must be sustained with ongoing monitoring,
review and continuous improvement after closure.
 As is relevant to each stage of the project, NLG
recommends the following frames be used to assess
individual utility of each element listed in this broad
framework
 Each element should be considered against the
criteria listed on the right 
 Preparation, Planning,
Delivery & Review Criteria
against Project Elements
 Relevance
 Importance
 Urgency
 Completion Status
 Preparedness (Capability)
 Preparedness (Capacity)
 Historical Performance &
Quality

4. Next Level Group –
Change Management Planning Framework
P.L.A.N. to be C.L.E.A.R
 Project Sponsors and
Champions
 Lists
 Actions
 Needs
to be
 Consult
 Listen
 Engage
 Act
 Respond
 Project Sponsors and Champions Engaged Early
 Lists (See Following Slide – Informs Change Planning)
 Actions (Plan and share Milestones and Actions in Gantt Form)
 Needs – Define needs for the business, clients, users, team
members & project or program.
to be
 Consult all stakeholders early and throughout
 Listen to and seek feedback, identify needs and impacts
 Engage by providing clear reasons, benefits & plans
 Act on feedback and needs promptly throughout
 Respond to and encourage enquiries, concerns & compliments

5. Next Level Group –
Change Management Plan –LISTS to develop
(Elements to be used to generate bullet-point lists for early planning stages)
 Revisit Vision, Mission,
Values, Purpose, Core
Business
 Champion & Sponsor Role
Requirements
 Key Benefits and Drivers
 Guiding Principles
 Project Team Members
 Success Criteria
 Marketing Messages and
Communications Plan
 Current and Future State
Description
 Related Projects /
Programs
 Solution Requirements,
Options & Migration
Impacts
 Change Risks and
Mitigations
 Stakeholder Impact
Assessment & Responses
 User base readiness
criteria
 Governance & Reporting
Requirements
 ROI & Costs/Benefits
 Quality Measures
 Training Requirements
 Capacity & Capability,
Maturity & Readiness
 Strategies, Tactics &
Actions & Results
 Scope, Timing &
Milestones
 Future proofing against
future needs & plans
 Priorities & Gaps
(Relevance/Importance
/Performance/Timing/
Urgency/Capability/
Capacity)
 Sustaining Change Plan -
Requirements

6. Next Level Group –
IT Specific Solution Implementation Framework
R.O.A.D.T.E.S.T.E.R.S
 Requirements
 Options
 Assemble
 Develop
 Test
 Evolve
 Secondary Test
 Train
 Evaluate
 Rollout
 Sustain
 Map Requirements from Current & Future State
 Options Matrix and Solution Comparisons
 Assemble the beta system with sample legacy data
 Develop & Customise including full data migration
 Test the system with a small group of mature users
 Further evolve system/approach from early adopter lessons
 Perform a secondary test – possibly larger user base
 Train the full user base in a staged approach if necessary
 Evaluate readiness of system, data, people & business
 Rollout the solution – Go Live.
 Sustain with ongoing review and continuous improvement

7. Next Level Group –
Change Management – (Low Complexity
Change) - Related Checklists & Templates
 Change Project
Discovery Template
 Change Management
Proposal / Plan
Template
 Communications Plan
Template
 Training Plan Template
 Readiness checklist
 Agreed Reporting Items
 Broad Project Task List