Affordable Care Act Presentation for State Library of Ohio
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Affordable Care Act Presentation for State Library of Ohio

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Affordable Care Act Presentation for State Library of Ohio Affordable Care Act Presentation for State Library of Ohio Presentation Transcript

  • Privacy, Difficult Conversations, and Drawing the Line Considerations for Librarians Assisting Patrons with Implementation of the Affordable Care Act
  • Don Boozer KnowItNow24x7 Statewide Coordinator www.knowitnow.org
  • Links shared in this presentation are available at http://bit.ly/19fJ38Q
  • Patron Protection and Affordable Care Act (PPACA) Affordable Care Act (ACA) Federal Health Care Reform “Obamacare”
  • ● State Library of Ohio ACA webpage ● Healthcare.gov ○ Federal Government ● Libraries and Health Insurance ○ WebJunction Presentation ● Libraries and Health Insurance ○ WebJunction Webpage ● Federal Health Care Reform FAQs ○ Ohio Department of Insurance ● Affordable Care Act Resources ○ American Library Association ● ALA Delicious Links for the ACA Resources
  • ● Guidelines for Medical, Legal, and Business Responses ● Guidelines for Behavioral Performance of Reference and Information Service Providers
  • Privacy “We protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.” ~ ALA Code of Ethics
  • Difficult Conversations ● Advice ● Confidentiality ● Tact
  • Difficult Conversations ● Advice ● Confidentiality ● Tact
  • Difficult Conversations ● Advice ○ Become familiar with Ohio’s ACA exchange at HealthCare.gov ○ Provide authoritative, non-partisan resources ○ Know contact information of outside organizations
  • Difficult Conversations ● Advice ● Confidentiality ● Tact
  • Difficult Conversations ● Advice ● Confidentiality ● Tact
  • Difficult Conversations ● Advice ● Confidentiality ● Tact ○ Common Sense ○ Discretion ○ Sensitivity ○ Courtesy
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Difficult Conversations ● Approachability ● Interest ● Listening & Inquiring ● Searching ● Completion & Follow-up
  • Drawing the Line
  • Final Thoughts • Be aware of the basics • Be prepared • Be conscious of protecting patrons’ privacy • Be tactful and approachable • Be interested • Be willing to work together • Be willing to ask • Know where to draw the line
  • Thank You! Links shared in this presentation are available at http://bit.ly/19fJ38Q