The Unwired Enterprise by Ben Berry  Chief Information Officer [email_address] Oregon Department of Transportation  May 6,...
Wrestling with 21 st  Century Issues New Economic Reality Globalization in three dimensions 24 x 7 Continuous Improvement ...
ODOT IT Governance
Intelligent Transportation Systems
<ul><li>B1 Information Exchange :   We need to quickly and easily engage external partners and customers in real-time info...
<ul><li>B7 Web-based Service Delivery:   We need to deliver more services electronically and through the Inter-, Intra-, a...
Enterprise Wireless Workshop Assessment Analysis Conceptual Design <ul><li>Interview results were reviewed and analyzed. <...
Wireless Initiatives Identified by Team Remote access to maintenance facilities - broadband Roadside Wireless with HWY Sup...
Wireless Initiatives Identified by Team Microwave Wireless Initiative (OWIN) Wireless Data Interoperability <ul><ul><li>Tr...
SWOT Analysis:  Strengths, Weaknesses, Opportunities & Threats External Factors Internal Factors Wireless Strategies Built...
Mobility Value-Added Innovation Value-Added Innovation through Wireless Appliance PDAs Health care graphic Innovation supp...
Bell-Shaped Curve “The Law of Things” Improved Wireless Services Internal Weaknesses Score 0  2  5  8  10 Internal Strengt...
Ranking Methodology <ul><ul><li>Each wireless initiative was linked to one or multiple business needs. </li></ul></ul><ul>...
7-10 Relatively  Difficult 4-6 Mid-level  Difficulty 2-3 Not  Difficult How Difficult are these Initiatives?
Wireless Four Quadrant Analysis 5 0 IMPORTANCE 10 0 10 DIFFICULTY 5 Very Difficult Not Important (“high risk/low payoff”) ...
0 6 30 7 10 DIFFICULTY IMPORTANCE 6 5 Wireless Four Quadrant Analysis Results More difficult projects, but more important ...
Truck Inspection Application Remedy ARS Remedy  Users Inspection Application  Users Aeroprise or BEA/   MobileAware Frame ...
ODOT/  Joint Projects <ul><li>Embedded Gobi Chipsets </li></ul><ul><li>Carrier Agnostic </li></ul><ul><li>Improved RF </li...
ODOT/  Joint Projects TRUE   <ul><li>Android OS </li></ul><ul><ul><li>Open platform </li></ul></ul><ul><ul><li>Custom apps...
Traffic Signs & Signals <ul><li>Machine to Machine (M2M) </li></ul><ul><li>Industrial grade modems </li></ul><ul><li>Packe...
What is Public Safety Interoperability? <ul><li>The GOAL: </li></ul><ul><li>Ability to communicate across jurisdictions an...
Current State:   Independent Agency Wireless Communications RADIO &  COMMS SUPPORT Management Process and work structures ...
Future Change State : Full Infrastructure and Wireless Consolidation RADIO COMMS ACCESS RADIO COMMS ACCESS RADIO COMMS ACC...
Oregon Wireless Communications Sites Today Tomorrow
OWIN Conceptual Design
Telecommuters & Contractors WWAN Site-to-Site SSL-VPN Goal: Unwired Enterprise Access Solutions Agency  Headquarters Autho...
Mobility Computing Adoption 19 th   Century 1946 1980 1990 1995 1998 1999 2000 2008 2012 <ul><li>Mobile Computing </li></u...
Wireless Strategy for Operational Service Delivery yields….. <ul><li>Improved Time-to-Market </li></ul><ul><li>Reduced Cyc...
InnoTech 2010   Business and Technology Innovation Conference ODOT:  The Unwired Enterprise This presentation was supporte...
Roadside Wireless  Initiative Private Wireless Network Internet/ Frame Relay 2.5G/3G  WWAN Radio Access Network ODOT LAN E...
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The Unwired Enterprise by Ben Berry

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The Unwired Enterprise by Ben Berry

  1. 1. The Unwired Enterprise by Ben Berry Chief Information Officer [email_address] Oregon Department of Transportation May 6, 2010 May 6, 2010
  2. 2. Wrestling with 21 st Century Issues New Economic Reality Globalization in three dimensions 24 x 7 Continuous Improvement Prerequisites for Success Business Environment <ul><li>Strategic thinking has become a prerequisite to Mobile and Wireless productivity success. </li></ul><ul><li>We’ve seen the business environment become far “tougher” and far less forgiving of mediocrity. </li></ul><ul><li>Products & services being sold where income is higher </li></ul><ul><li>Production moving to where labor costs are lower </li></ul><ul><li>Labor moving to where wages are higher </li></ul><ul><li>We operate in a new economic reality, one of rapid change. Change in IT, in networked organizations, in knowledge workers “carrying the business around in their heads, and in globalization. </li></ul><ul><li>Thinking strategically is not a once a year event. Rather, management team must think strategically 24x7. </li></ul><ul><li>Chaos of our 21 st Century is continuous. It isn’t waiting patiently for your next planning cycle. If management is not constantly thinking strategic, then the organization is vulnerable! </li></ul>
  3. 3. ODOT IT Governance
  4. 4. Intelligent Transportation Systems
  5. 5. <ul><li>B1 Information Exchange : We need to quickly and easily engage external partners and customers in real-time information exchange (Gov-to-Gov, Gov-to-Bus and Gov-to-Consumer). </li></ul><ul><li>B2 Agility: We need to respond quickly and easily to changing business requirements and new State and Federal requirements. </li></ul><ul><li>B3 Risk Mitigation: We need to mitigate risks from inefficient & vulnerable business systems. </li></ul><ul><li>B4 IT ROI: We need to maximize the business value of each dollar invested in IT and minimize IT operational expenses. </li></ul><ul><li>B5 Internal Processes: We need to have internal processes that are well designed, efficient, integrated, easily implemented and easily changed. </li></ul><ul><li>B6 IS Service Delivery: We need to preserve or improve current IS service levels through the transition to the consolidation of 11 data centers to one State Data Center and beyond. </li></ul>Business Needs Assessment
  6. 6. <ul><li>B7 Web-based Service Delivery: We need to deliver more services electronically and through the Inter-, Intra-, and Extra-net. </li></ul><ul><li>B8 Information Assets: We need fast & easy access to reliable information to support good business decisions. We must manage our information & data as a valuable enterprise asset. </li></ul><ul><li>B9 GIS Integration: Make GIS information easy to reference and integrate in our processes. </li></ul><ul><li>B10 Wireless : We need to support a mobile workforce by providing wireless and interoperable access to voice, video, and data . </li></ul><ul><li>B11 Workforce Collaboration: We need tools that will improve collaboration among our workforce, partners and suppliers. </li></ul>Business Needs Assessment (con.)
  7. 7. Enterprise Wireless Workshop Assessment Analysis Conceptual Design <ul><li>Interview results were reviewed and analyzed. </li></ul><ul><li>Initiatives were identified, weighed and prioritized </li></ul><ul><li>A prioritized list was created. </li></ul><ul><li>Initial workshop meeting and data gathering effort. </li></ul><ul><li>Key departmental or functional areas </li></ul><ul><li>Critical thought and decision leaders </li></ul><ul><li>Interviews conducted at ODOT. </li></ul><ul><li>Data gathered from key stakeholders within departmental and functional areas. </li></ul><ul><li>IT Strategic Plan </li></ul><ul><li>Business Needs & Strategies </li></ul><ul><li>An infrastructure gap analysis was prepared. </li></ul><ul><li>Written and oral presentation of findings and conceptual designs for the wireless network was delivered. </li></ul><ul><li>Device Options </li></ul><ul><li>SSL-VPN Considerations </li></ul><ul><li>Middleware </li></ul><ul><li>Platforms </li></ul><ul><li>Partners </li></ul>
  8. 8. Wireless Initiatives Identified by Team Remote access to maintenance facilities - broadband Roadside Wireless with HWY Support Vehicles <ul><ul><li>Mobilize Remedy ARS to BlackBerry Messaging </li></ul></ul>Wireless forms for truck inspection and inventory <ul><ul><li>Incremental data capabilities for BCP and DR </li></ul></ul><ul><ul><ul><li>Communications in Critical Situations </li></ul></ul></ul><ul><ul><ul><li>Message Blast to Any Communications Device </li></ul></ul></ul>Gov-to-Consumer - Gov-to-Business - Gov-to-Gov Instant Wireless Conference Calling SERVICES Wireless Services G2C G2B G2G
  9. 9. Wireless Initiatives Identified by Team Microwave Wireless Initiative (OWIN) Wireless Data Interoperability <ul><ul><li>Tracking Intelligent Transportation System (ITS) Assets </li></ul></ul>Handheld Document Storage Retrieval Cellular PIN-to-PIN Messaging and Archiving RFID – Radio Frequency Identification for IT inventory Gov-to-Consumer - Gov-to-Business - Gov-to-Gov End to End Netmotion Persistent VPN In-Motion Mobile Optimized Wireless Server Access G2C G2B G2G SERVICES Wireless Services
  10. 10. SWOT Analysis: Strengths, Weaknesses, Opportunities & Threats External Factors Internal Factors Wireless Strategies Built on Strength Wireless Strategies Built on Defense Opportunities Threats Weaknesses Strengths
  11. 11. Mobility Value-Added Innovation Value-Added Innovation through Wireless Appliance PDAs Health care graphic Innovation support graphic What is value-added innovation? Change that leads to - Increased customer satisfaction - Increased employee productivity - Reduction in staff or general costs of doing business A wireless mobility device creates value by delivering: Horizontal Applications Vertical Applications Generics used across industries - messaging - e-mail - collaboration tools - business applications Apps with Customized functionality - tailored to specific industries - ERP and CRM systems - customer-information sys - inventory control sys
  12. 12. Bell-Shaped Curve “The Law of Things” Improved Wireless Services Internal Weaknesses Score 0 2 5 8 10 Internal Strengths Score M I N I M I Z E M A X I M I Z E Weaknesses Strengths Competitive Parity
  13. 13. Ranking Methodology <ul><ul><li>Each wireless initiative was linked to one or multiple business needs. </li></ul></ul><ul><ul><li>ODOT team assigned ratings to each </li></ul></ul><ul><ul><li>linked initiative based on their contribution to business needs. </li></ul></ul><ul><ul><li>Some initiatives were linked to multiple business needs. </li></ul></ul><ul><ul><li>Prioritized initiatives were sorted according to cumulative ratings. </li></ul></ul>Low (2-4) High (8-10) Medium (5-7)
  14. 14. 7-10 Relatively Difficult 4-6 Mid-level Difficulty 2-3 Not Difficult How Difficult are these Initiatives?
  15. 15. Wireless Four Quadrant Analysis 5 0 IMPORTANCE 10 0 10 DIFFICULTY 5 Very Difficult Not Important (“high risk/low payoff”) Not Difficult Not Important (“marginal projects”) Relative low difficulty High importance (“low hanging fruit”) Very Difficult High importance (“high risk / high payoff projects”)
  16. 16. 0 6 30 7 10 DIFFICULTY IMPORTANCE 6 5 Wireless Four Quadrant Analysis Results More difficult projects, but more important and offer a higher payoff. Roadside Wireless Microwave Wireless Remote Access Wireless (7,26) Mobile Remedy (5,16) Tracking of ITS Assets (7,10) Message Blast Communication in Critical Situations (5,10) Wireless Interoperability Access to the Web (7,8) RFID (4,6) Instant Conference Calling Document Content Retrieval PIN-to-PIN (2,5) 0
  17. 17. Truck Inspection Application Remedy ARS Remedy Users Inspection Application Users Aeroprise or BEA/ MobileAware Frame or Network SSL-VPN Private APN Commercial Provider Core Network Radio Access Network Thin and Thick Client Wireless Architecture (Using SSL-VPN & Application Layer Security)
  18. 18. ODOT/ Joint Projects <ul><li>Embedded Gobi Chipsets </li></ul><ul><li>Carrier Agnostic </li></ul><ul><li>Improved RF </li></ul><ul><li>Security </li></ul><ul><li>Mobile Private Network </li></ul><ul><li>Added Security </li></ul><ul><li>Data Traffic Segregation </li></ul><ul><li>IP Address Management </li></ul><ul><li>Coverage & Reliability </li></ul><ul><li>Custom Maps </li></ul><ul><li>Switch Tour </li></ul><ul><li>3G Coverage at 98% of </li></ul><ul><li>Weigh Stations </li></ul>Weigh Stations Private Network Connectivity Solutions Enterprise user mobile stations Basic Internet Connectivity solutions Consumer mobile stations Internet-based Third-Party Applications and Content Enterprise Customer Networks Dedicated IP Connectivity T1/FR, MPLS VPN, etc.
  19. 19. ODOT/ Joint Projects TRUE <ul><li>Android OS </li></ul><ul><ul><li>Open platform </li></ul></ul><ul><ul><li>Custom apps </li></ul></ul><ul><li>Verizon’s Open Device Initiative </li></ul><ul><ul><li>Any application, any device </li></ul></ul><ul><ul><li>Customize </li></ul></ul><ul><li>Coverage & Reliability </li></ul><ul><ul><li>More 3G coverage on Oregon’s </li></ul></ul><ul><ul><li>interstates and highways </li></ul></ul><ul><ul><li>Back-up power at all cell sites </li></ul></ul>Weight Sensor Height Sensor
  20. 20. Traffic Signs & Signals <ul><li>Machine to Machine (M2M) </li></ul><ul><li>Industrial grade modems </li></ul><ul><li>Packet data </li></ul><ul><li>Phase Support </li></ul><ul><li>Enterprise Data Technical Support </li></ul><ul><li>24x7 availability </li></ul><ul><li>Tier 2 level support </li></ul><ul><li>No IVR </li></ul><ul><li>Coverage & Reliability </li></ul><ul><li>Vendor commitment to 3G Network </li></ul><ul><li>4G LTE 700MHz build-out </li></ul>ODOT/ Joint Projects
  21. 21. What is Public Safety Interoperability? <ul><li>The GOAL: </li></ul><ul><li>Ability to communicate across jurisdictions and agencies </li></ul>
  22. 22. Current State: Independent Agency Wireless Communications RADIO & COMMS SUPPORT Management Process and work structures Infrastructure Transportation RADIO & COMMS SUPPORT Management Infrastructure Forestry RADIO & COMMS SUPPORT Management Infrastructure Corrections RADIO & COMMS SUPPORT Management Infrastructure State Police Budget Budget Budget Budget Process and work structures Process and work structures Process and work structures Oregon Wireless Interoperability Network (OWIN) Planning
  23. 23. Future Change State : Full Infrastructure and Wireless Consolidation RADIO COMMS ACCESS RADIO COMMS ACCESS RADIO COMMS ACCESS Management RADIO COMMS ACCESS Management OREGON WIRELESS CENTER for INTEROPERABILITY INFRASTRUCTURE SERVICES Management and Budget Management Management Process and work structures Process and work structures Process and work structures Process and work structures Transportation Forestry Corrections State Police Process and Work Structures Oregon Wireless Interoperability Network (OWIN) Planning Budget Budget Budget Budget
  24. 24. Oregon Wireless Communications Sites Today Tomorrow
  25. 25. OWIN Conceptual Design
  26. 26. Telecommuters & Contractors WWAN Site-to-Site SSL-VPN Goal: Unwired Enterprise Access Solutions Agency Headquarters Authorized partners and customers End point terminals controlled and managed via Commercial Wireless Vendors SSL-VPN Employees using Agency managed and controlled laptops WLAN SSL-VPN Regional Office District Office BlackBerry Messaging
  27. 27. Mobility Computing Adoption 19 th Century 1946 1980 1990 1995 1998 1999 2000 2008 2012 <ul><li>Mobile Computing </li></ul><ul><li>Affordable Performance </li></ul><ul><li>Worldwide Mobility </li></ul>Y2K & Upgrade Investment Critical Events Widespread Mobile Internet Wireless Networks (LAN / WAN & Radio Microwave Interoperability) <ul><li>First Commercial Radio Data Svc. </li></ul>Marconi’s Radio <ul><li>Smaller devices less power </li></ul><ul><li>Bandwidth expands </li></ul><ul><li>Radio Voice Service – 7 miles </li></ul><ul><li>Electronic </li></ul><ul><li>Records </li></ul><ul><li>Text Services </li></ul><ul><li>Low Bandwidth </li></ul>Low cost data networking Increased Consumer Wireless adoption Commercial Wireless networks Low Data Rate wireless service for pagers & analog cellular Public Mobile Phone Digital Cellular technology evolves
  28. 28. Wireless Strategy for Operational Service Delivery yields….. <ul><li>Improved Time-to-Market </li></ul><ul><li>Reduced Cycle Time </li></ul><ul><li>Elimination of Bottlenecks </li></ul><ul><li>Enhanced Efficiency </li></ul><ul><li>Expansion of Services </li></ul>The Unwired Enterprise Realized Goals
  29. 29. InnoTech 2010 Business and Technology Innovation Conference ODOT: The Unwired Enterprise This presentation was supported by Susan “Shidian Kuang”, a graduate of Willamette University MBA Program. For more information contact Ben Berry at [ Mailto:ben.berry@odot.state.or.us ]
  30. 30. Roadside Wireless Initiative Private Wireless Network Internet/ Frame Relay 2.5G/3G WWAN Radio Access Network ODOT LAN End to End Netmotion persistent VPN Netmotion Server inMotion Mobile Optimized Wireless Server ODOT servers Roadside Mobile Computing and Remote Facilities Secure Extension of ODOT Network

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