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The Orange World for Business data bundles CAN NOT be used ... The Orange World for Business data bundles CAN NOT be used ... Document Transcript

  • Newcastle University 22/08/08 Newcastle University Mobile Telephones And Mobile Data Services Mobile Telephone and Mobile Data Services V2.0 Page 1 of 11
  • Newcastle University 22/08/08 Welcome This document has been provided to you as a guide to the available mobile telephones, tariffs, data bundles and accessories available to Newcastle University users via the office of government commerce (OGC) contract. It will also answer frequently asked question about using the mobile service. The document should be accompanied by the documents “Orange Handset Price” and “Catalist Device Price Book” which give up to date prices and handset availability. The university does not have a sole supplier for mobile services, however it would prefer to move most users to the Orange contract, and new users will be offered service with Orange. (There are exceptions to this in cases where the Orange service is not adequate; e.g., users in the northern section of the city may receive poor reception on the Orange network) Contents Provision of mobile services 3 Requesting a mobile 3 Using your mobile abroad 4 SIM Updates 4 Selecting your handset 4 Tariff information 5 Data bundles and services 6 Mobile Data Services (Mobile office/Data cards) 7 Mobile accessories 8 Frequently Asked Questions 9 Mobile Telephone and Mobile Data Services V2.0 Page 2 of 11
  • Newcastle University 22/08/08 Provision of mobile phones and data services To adhere to university purchasing policies, the telecoms department has an agreement, via the Office of Government Commerce, with Orange. The OGC contract provides reduced line rental charges and preferred call and text rates, compared to personal or standard business contracts. Similar to purchasing your personal mobile phone, the University is tied into a contract, typically 24 months, and is liable for charges for this period. Due to the discounted rates on line rental and call/text charges, the mobile carriers only offer a limited range of handsets. Each handset is charged at full price, however a £50 credit is offered toward the handset cost, the handset will be free if it costs less than this. If you need to contact Orange, you should contact the Telecoms office initially, who will act for you. This is necessary if you wish to change any part of your package. You can contact the Telecoms office between 8:30am and 5pm Monday – Friday. The Subscriber Identity Module (SIM card) supplied will have restrictions in place as standard. These are set by the carriers, and not by Telecoms. For example International roaming is not set by default; also an International call bar is active by default. This will mean that you can not call international numbers and/or make/receive calls whilst abroad. These can be lifted on request from the bill payer. Requesting a mobile telephone / data card In order for Telecoms to correctly advise you on available services, it is important to describe your needs. For example: Facilities staff usually stays within the UK, they may require a camera in order to capture images of faults and GPRS to send these to colleagues or the main office for recording and action; a Low- Tier (dual band) handset would be suitable. Business development staff may not need a camera, but do need to be able to access email, they also need to be able to make calls to/from UK and other countries, however they only visit Europe and the US, a Tri-band handset would be needed with international roaming and the international call bar lifted. As you can see, describing your function can help in identifying services required and handset types which are appropriate. To order a device, please fax an internal purchase requisition, detailing your requirements. If you wish us to recharge one cost centre for the hardware costs but a different one for the ongoing monthly costs, please detail ALL of your requirements on the purchase requisition. We can not be held responsible for any omissions, nor can we chase anyone for omitted information. We will act upon the information you provide to us. If you are unsure of anything, you should contact us for further assistance. Delivery is typically 48 – 72 hours after the order has been placed. Once the device arrives, the Telecoms office will set up the device and record the details. Once this function is completed you will be contacted to arrange collection where you will be asked to sign for the device. To comply with university procedures and audit, you will be given information on university guidance for the use of mobile telephones and you will have to sign to say that you have read and agree with these conditions. PLEASE NOTE: INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTIFICATON. FOR UP TO DATE PRICES AND AVAILABILITY, PLEASE CONTACT THE TELECOMS OFFICE FOR FURTHER INFORMATION. Mobile Telephone and Mobile Data Services V2.0 Page 3 of 11
  • Newcastle University 22/08/08 Using your mobile device abroad As previously mentioned, SIM cards are provided with International Roaming inactive and a bar on calls to international numbers. It is your responsibility to advise the Telecoms office of your needs, if we are not made aware; it can introduce the possibility of you receiving a device unsuitable or without the necessary services active. Most countries have a number of different carriers each with different capabilities and services offered. Some may offer HSDPA, some will offer 3G/EDGE or GPRS, and some may not offer or support data services at all. Another consideration is coverage; in the UK all carriers cover most of the UK population, however in other countries certain parts of the country are covered by different carriers and may not provide blanket coverage. It is your responsibility to check these requirements. You can obtain further information on using your mobile device abroad by calling the customer services number for your carrier, or by visiting their website BEFORE leaving the UK: Orange – http://www2.orange.co.uk/servlet/Satellite?pagename=PersonalIR Please check out the “things to do before you go” section for further information Vodaphone – http://212.62.22.15/system/selfservice.controller Please check out the “Leaving and Arriving” section for further information Most carriers require that you set up a PIN code on your voicemail box BEFORE leaving the UK. This is to allow you to continue to use the service whilst abroad. If this is not set before leaving you, will not be able to use or access voicemail. [Please note: it is possible to have international roaming active but still not be able to make international calls. This is because the international call bar needs to be lifted also; it is not done by the carrier by default when requesting IR. When these services are requested, the phone handset will receive a SIM update, which is a text message sent to the device updating its status and availabilities. On the whole, these can only be correctly received whilst you are in the UK, so it is important that you confirm you have the services you need before leaving, as SIM updates usually can not be sent whilst you are aboard.] SIM Updates You may receive SIM updates from time to time, updating the SIM card with service data. When you receive these, you should read the message as normal, delete the message, then turn your handset off and back on again after 30 seconds. This will ensure any update is applied to the SIM. This is more important when changing or upgrading your services. Selecting your handset When selecting a handset, you should choose one which has the functions you need, e.g. Tri-Band, Camera, Data enabled, etc.. When selecting Smart Phones and PDA’s you should be aware that Telecoms are only able to support the telephone service. We can not offer support when connecting to your PC or synchronising with your email. Your local IT officer should be contacted for assistance in this area. Please Note: Blackberry Enterprise devices require the use of a Blackberry Enterprise Server to enable service. The University does not own or operate a BES and as a result we can not offer or support Blackberries. Handset availability changes from month to month and it is not possible to list these options within this document, however please contact telecoms for up to date information on available handsets and services. Please see the telecoms website for the latest handsets on offer: http://www.ncl.ac.uk/iss/phones/mobile.php Mobile Telephone and Mobile Data Services V2.0 Page 4 of 11
  • Newcastle University 22/08/08 Tariff’s Standard tariffs, including and excluding care. Care is mobile phone insurance. CAT1: Catalist Tariff 1 24 month Agreement Does not include replacement handset insurance. Includes free handset to the value of £50.00 PSTN call Orange to Call charges to Monthly Inclusive charges Orange other UK Call charges SMS subscription minutes (per minute) (per minute) networks to Answer per message Per (per minute) Phone month service peak 0ff- peak 0ff- Peak 0ff- peak peak peak £2.50 N/A 4p 4p 4p 4p 15p 10p FOC 3p CAT1WC: Catalist Tariff 1 With CARE 24 month Agreement Includes 24 months replacement handset insurance Includes free handset to the value of £50.00 PSTN call Orange to Call charges to Monthly Inclusive charges Orange other UK Call charges SMS subscription minutes (per minute) (per minute) networks to Answer per message Per (per minute) Phone month service peak 0ff- peak 0ff- Peak 0ff- peak peak peak £4.00 N/A 4p 4p 4p 4p 15p 10p FOC 3p CAT2: Catalist Tariff 2 (Available to high users averaging 160+ minutes per month) 24 month agreement You must provide copies of previous accounts to prove high usage Includes free handset to the value of £50.00 PSTN call Orange to Call charges to Monthly Inclusive charges Orange other UK Call charges SMS subscription minutes (per minute) (per minute) networks to Answer per message Per (per minute) Phone month service peak 0ff- peak 0ff- Peak 0ff- peak peak peak £ 0 (zero) N/A 4p 4p 4p 4p 15p 10p FOC 3p CAT2WC: Catalist Tariff 2 With CARE (Available to high users averaging 160+ minutes per month) 24 month Agreement You must provide copies of previous accounts to prove high usage Includes free handset to the value of £50.00 PSTN call Orange to Call charges to Monthly Inclusive charges Orange other UK Call charges SMS subscription minutes (per minute) (per minute) networks to Answer per message Per (per minute) Phone month service peak 0ff- peak 0ff- Peak 0ff- peak peak peak £1.50 N/A 4p 4p 4p 4p 15p 10p FOC 3p Data Bundles for Smart Phones and PDA’s Mobile Telephone and Mobile Data Services V2.0 Page 5 of 11
  • Newcastle University 22/08/08 Monthly price (on top Orange World for Data included per Out of bundle price per of standard voice Business month Mb (inc VAT) tariff) Orange World for £2.50 4Mb £0.80 Business 4Mb Orange World for £5.00 10Mb £0.80 Business 10Mb Orange World for £6.38 250Mb £0.80 Business 250Mb Orange World for £17.02 1024Mb £0.80 Business 1Gb Orange World for £21.28 2048Mb £0.80 Business 2Gb Prices exclude VAT. All prices are for data usage within the UK only. Only to be used in conjunction to a voice talk plan. Can be added, removed or changed month on month. Rollover period is 1 month, with the exception of the 2048 MB bundles. Orange World for Business data bundles terms and conditions (pdf, 22 Kb) The Orange World for Business data bundles CAN NOT be used whilst roaming. The bundled data is for use within the UK only. Pay as you use rates Customers who do not have an Orange World for Business data bundle will be charged the pay as you use rate: 0-3MB 3-15MB 15MB+ £2.55 per MB £1.70 per MB £0.85 per MB What can you do with 1MB? To give you a better idea of what you’re paying for, 1MB is approximately equal to: 100 emails without attachments 20 web pages 10 emails with one page attachments three video clips one high quality music track one 20-slide presentation Mobile data services (mobile office/data cards) Mobile Telephone and Mobile Data Services V2.0 Page 6 of 11
  • Newcastle University 22/08/08 Orange offers the university mobile data services via 3G data cards. This service is offered the same way as standard mobile telephones, i.e. contracted and connected on a “Data Bundle”, however a Pay as you Go option is offered. These services are offered by using a PCMCIA (or PC card) which can be inserted into the appropriate slot of a laptop computer. The data card holds a SIM card in a similar fashion to the mobile telephone, the SIM card receives SIM updates to update it services. The card will be set up prior to you being contacted for collection. If the data card is to be used outside the UK, please let us know as roaming needs to set before leaving the UK. Data services abroad are not guaranteed. You will need to check out the available networks in the country you are visiting, on the website. Please Note: Any unused Megabytes do not roll over to the next month. Data cards normally utilise the 3G network. 3G (Third Generation) networks offer faster transfer speeds and are usually touted as being ‘Mobile Broadband’, however actual speeds vary greatly. Speed can also be affected by the distance from the nearest base station and the make up of the environment (e.g. high density of large buildings). HSDPA has been added to 3G to speed up access and share bandwidth more evenly between all subscribers within the Cell, increasing speeds and improving access for HSPDA device users. Please check out the Orange website for details on 3G. http://shop.orange.co.uk/shop/3g Should there be no 3G coverage, service will drop back to EDGE or GPRS (2.5G), however you may have a short period of no connectivity whilst the SIM is re-registered from 3G to 2.5G network. Mobile Telephone and Mobile Data Services V2.0 Page 7 of 11
  • Newcastle University 22/08/08 Orange Business Everywhere Branded Data Cards Key Items of note:- • Unlimited and Traveller are subject to a fair use policy of 3GB per month. Please see terms and conditions on www.orange.co.co.uk/bizeverywhere • Business Everywhere Unlimited has been reduced to £17.02 on 24 month contracts • Maximum inclusive MBs on group bundles were doubled from the 9th of November 2007 • All existing customers on group bundles now automatically receive the new rates • If the full allocation of UK MB’s is not used, then the remainder of the cash bundles can be used for Wifi and roaming. Please see the customer sales presentation for Wifi and Roaming rates Product Code Product Data Card Launch / EOL Ex-VAT Inc-VAT NEW Code List Price List Price UPGRADE OPTN4307 OPTN7307 Option GT Max Stock £115.00 £135.13 OPTN4308 OPTN7308 Option ICON2 USB Stock £115.00 £135.13 Modem OPTN4309 OPTN7309 Option ICON 225 USB Stock £80.00 £94.00 Modem For more information on these devices, please see the Orange website: www.business.orange.co.uk 12 Month Contracts – Single User Price Plans / Card Prices Monthly Out of Charge Max MB’s Option GT Max Option ICON 225 Price Plan Bundle Inc. WiFi (Bundle Included Option ICON2 USB USB rate / MB Value) Data N/A N/A (£1 / MB) N/A n/a £100 £80 Usage (PAYC) 250 mins UK Unlimited £25 5GB UK N/A £55 £30 5GB UK 250 Mins Traveller £45 15MB roaming N/A FREE FREE Global 18 Month Contracts – Single User Price Plans / Card Prices Monthly Out of Charge Max MB’s Option GT Max Option ICON 225 Price Plan Bundle Inc. WiFi (Bundle Included Option ICON2 USB USB rate / MB Value) IEW £12.77 3GB UK £0.012 n/a £30 FREE Unlimited £25 5GB UK N/A 250 mins UK £20 FREE 5GB UK 250 mins Traveller £45 15MB roaming N/A FREE FREE Global 24 Month Contracts – Single User Price Plans / Card Prices Monthly Out of Charge Max MB’s Option GT Max Option ICON 225 Price Plan Bundle Inc. WiFi (Bundle Included Option ICON2 USB USB rate / MB Value) UnlimitedTelephone and Mobile5GB UK Mobile £17.00 Data Services V2.0 N/A 250 mins UK FREE Page 8 of 11 FREE 5GB UK 250 mins Traveller £45 15MB roaming N/A Global FREE FREE
  • Newcastle University 22/08/08 Mobile Accessories Orange offers a wide range of accessories for nearly all makes and models of handset on offer. These include: • Batteries • In – car chargers • Rapid travel chargers • USB Data cables • Cases • Memory cards • Headsets Frequently Asked Questions How can I turn voicemail off? Voicemail on the Orange network can not be turned off. You can, however, stop calls from being routed to voicemail: Check your phone settings: • Access your handset Call Forwarding options • Look for the option which forwards calls on No Reply • Your handset should be set to forward calls on no reply to 07973100123 (Voicemail server) • Unselect or cancel this option Orange can also cancel call forwarding at their end. If you need assistance, please contact the telecoms office. We have a user who wishes to add their own Orange mobile to the University account. How can we go about this? The university has, historically, accepted mobile numbers onto it’s account. However the user should be made aware of and agree to giving up their number to the university. The number will become a university number and it may not always be possible to transfer back out of the account, once accepted onto the university account. This means the user may loose their number should they leave the university. The user MUST contact the carrier and authorise the move of their number to the university. The university will then contact the carrier and arrange to move the number onto the account. If the number is being moved from one network to another, a number port has to be arranged, and again the user MUST contact the carrier to authorise the numbers move from one owner and carrier to the other. How do I order and arrange fitting of a car kit? The CK3100 car kit is approx £168.99* (*this is variable) and can only be used with specified mobile phone types. You MUST check before ordering as Orange will not return or refund once ordered/fitted. Once the device arrives, a voucher will be enclosed for redemption when arranging the fitting of the kit. You must Mobile Telephone and Mobile Data Services V2.0 Page 9 of 11
  • Newcastle University 22/08/08 contact the number included on the voucher to arrange fitting. You should not arrange fitting via any other method. I wish to purchase/use a Blackberry, how do I go about ordering one? For Blackberry to work, the university would have to install and run a Blackberry Enterprise Server, which it does not. This means Blackberries are not offered or supported. I wish to be able to send and receive email on my mobile. How can I do this? Although Blackberry support is not available, email “On the move” is still available; however you need the right handset and data services. Details of Smartphone/PDA’s available on the contract can be found above. Please continue to read on for more information. What are Data Bundles? Why do we need them? To be able to use some of the features of a Smartphone or PDA, GPRS (Data Services) have to be activated on the account. GPRS is offered as either a subscribed service (bundles) or pay as you use. Data Bundles offer you an “allowance” of data to use within your monthly billing cycle. For example: the most popular bundle is the 4Mb Data bundle. It costs £2.50 on top of your voice tariff, and gives you 4Mbytes of data to use. If you use all of your 4Mb data allowance, you can continue to use the service as normal but you will be charged £0.80 - £1 per Mb of data outside of the allowance. This continues until you reach the end of the monthly billing cycle where your monthly allowance is added again. We recommend starting at 4Mb’s of data and go up the scale if you find you are using more data than the bundle you are on. You can go up the scale but not back down. I have a Smartphone/PDA and I need to arrange to set up my email account. How do I do this? Once your device has arrived, Telecoms will ensure that the account is active and complete a basic set up of the phone. When ready, you will be contacted to collect your phone. At this point you should contact the computing officer for your school/section to set up email retrieval, data synchronisation, etc….. PLEASE NOTE: ONLY WINDOWS BASED MOBILES ARE CURRENTLY SUPPORTED BY ISS. I am planning a trip abroad and would like to use my phone. Can I do this? There are a few of issues which you need to consider: Roaming/Access All phones have an automatic international call bar and are not set up for roaming. This means you phone will not work whilst abroad, you will not receive calls or be able to make them. You should check with the telecoms office before making your trip to ensure both services are active. If you leave the country first, the SIM card updates may not reach your handset and thus they will not be active. Handset Compatibility Not all phones will work in each country. This is because different networks operate on different frequencies. If your phone does not operate on the specific frequency, you can not use your phone. You must have a Dual, Tri or Quad band phone depending upon where you travel. Check the Orange website for details on whether your phone will work or not: Voicemail Operation You MUST have a PIN code set on your voicemail box BEFORE you leave the UK. On foreign networks, you can only access your mail box, and you must have the PIN set for this to work correctly. I am roaming and I receive the message “Inactive SIM”, why is this? What can I do? When travelling between countries/networks, your phone has to de-register itself with the current network, and re-register on the new network. This causes a period of inactivity. We have recently had a user report this issue whilst roaming in Europe when a colleague’s handset had not de-registered itself from a foreign network, so when he roamed into an neighbouring country, his handset read “inactive SIM” and couldn’t use Mobile Telephone and Mobile Data Services V2.0 Page 10 of 11
  • Newcastle University 22/08/08 his phone. The problem was resolved by contacting Orange technical support (0800 0790 158 UK). They were able to tell us what the problem was and “knocked off” the mobile from the foreign network. When done he power cycled the handset and it re-registered itself on the new network. Mobile Telephone and Mobile Data Services V2.0 Page 11 of 11