Mobile Government


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  • To demonstrate the effect the mobile has already had on common business processes, lets look at a couple of examples, starting with banking. Not so long ago, we used to pay for everything by cash or cheque. Purchases were either made in person, or by a process that took time. Today you can buy just about anything over the internet with your credit card. You don't have to be there. And the transaction can be made almost instantly. In the future this trend will only continue. Before long you'll be able to pay for many things, like movie and other tickets, petrol, soft drink from dispensing machines, and much more, directly from your mobile phone, and your bank account will be automatically debited. In fact Vodafone has just enabled the ability to pay for your parking meter via the mobile- no more digging around for change for Wellington residents!
  • Real estate has also undergone massive changes. Until recently, the only way to view a home was to visit it in person. Now you can view it over the internet. Some sites even offer fairly crude 'webcam' virtual tours. As bandwidth increases, and mobile technology gets more sophisticated, these virtual tours will get more detailed and richer, and you'll be able to see them not just on your computer, but on your PDA and even your mobile phone. These examples show mobility in action. Information - as well as the ability to get things done - with the one device that you always have with you, whether that's a laptop, a mobile or a PDA.
  • As our world moves faster, people are increasingly impatient with waiting for goods and information. They expect you to be able to provide them with instant answers. They expect problems to be sorted fast. Goods delivered quickly. They expect you to be responsive and flexible. They want it NOW. These are tough expectations to meet. But it can be the difference between success and failure in business.
  • As well as pressure from your customers, you're also under pressure from your internal stakeholders to do more with less. You are facing two – sometimes contradictory objectives; To improve the manner in which it serves its user community WHILE having to reduce the cost of providing its services The usual answer is to increase productivity. Technology has traditionally been about improving productivity. But increasingly, technology is struggling to help you achieve this. The reason is something we call The Productivity Paradox.
  • Five current government agencies
  • In all sample customers will save money under this program. Anywhere from 11-20% and even more savings are possible when the usage patterns adjust to the Zero rated calling for mobiles.
  • GSM standards continue to exist along the top evolution path. Top path is the one Vodafone has chosen…more later.. CDMA1 and 3GSM have two very separate paths to the mobile future, however with just on 12% of the world committing to the CDMA One evolution you can see why Vodafone have chosen the preferred option..
  • Mobile Government

    1. 1. David Crown General Manager Business Innovations
    2. 2. Waves of Power – David C. Moschella…”Content is King” 3,000 1,000 100 10 0 1970 1980 1990 2000 2010 2020 2030 Systems-centric PC-centric Network-centric Content - centric
    3. 3. The Real Time Enterprise <ul><li>“ A real-time enterprise competes by using up-to-date inf0rmation to progressively remove delays in managing and executing it’s critical business processes” – Gartner </li></ul>Sense Earlier Respond Faster
    4. 4. The Mobile Future will drive closer customer relationships <ul><li>“ The next trillion dollars of IT investment will come from something basic: reorienting the IT industry around the needs of the customer” </li></ul><ul><li>Source: Sam Palmisano, IBM CEO </li></ul>
    5. 5. Knowledge is power – the Real Time Enterprise delivers an improved return on investment on information assets Return on Investment Customer Back Office Front office
    6. 6. Wireless IT Productivity Productivity Gain Fixed Communications Costs Mobile Communications Investment Right Information  Wrong Place  Wrong Time  Right Information  Right Place  Right Time  
    7. 7. A number of market drivers exist leading to a greater focus on customer acquisition and retention <ul><li>Challenge to meet revenue goals as competition grows </li></ul><ul><li>Protect and grow customer base </li></ul><ul><li>Customers want more, faster, cheaper </li></ul><ul><li>Improve operational efficiencies </li></ul><ul><li>Demand for faster time-to-success </li></ul><ul><li>Shortened ROI timeline </li></ul><ul><li>Consolidation of Front Office </li></ul><ul><li>Integration of dispersed information systems </li></ul>
    8. 8. Mobilising Government Enabling efficiency, productivity and cost savings
    9. 9. Benefits of Mobilisation <ul><li>Service delivery to your customers in the community </li></ul><ul><li>Complete transactions anywhere, anytime </li></ul><ul><li>Reduce compliance cost </li></ul><ul><li>Reduce transaction costs </li></ul><ul><li>Improve processing efficiency </li></ul>
    10. 10. Government Trends in Action <ul><li>Payment </li></ul>2000 Online payment 2005 Mobile payment Payment in person 1990
    11. 11. Government Trends in Action 2000 Via Letter 1990 Communication to Citizens Via Email 2000 Via Text 2005
    12. 13. Pressures from Citizens <ul><li>Citizens expect you to be : </li></ul><ul><li>More flexible </li></ul><ul><li>More responsive </li></ul><ul><li>Better at delivering information where they want it </li></ul><ul><li>Citizens expect you to provide; </li></ul><ul><li>Access to services, anywhere, anytime: </li></ul>
    13. 14. <ul><li>You’re also under pressure to deliver: </li></ul><ul><li> Increased outcomes </li></ul><ul><li> Lower cost delivery and cost savings </li></ul><ul><li>$ More efficient use of resources </li></ul><ul><li>Create lower costs of compliance </li></ul>Pressures from Government You’re under pressure to be more productive.
    14. 15. The Agreement State Services Commission and Vodafone
    15. 16. State Services Commission Agreement <ul><li>Common Access & Usage Agreement </li></ul><ul><li>Same calling rates, regardless of agency size or call volume </li></ul><ul><li>Tiered price model that lower rate to all organisations once thresholds met </li></ul><ul><li>Single Master Agreement, with Service Delivery Agreements for each participating organisation </li></ul><ul><li>6 Year Contract with out clause after 18 months </li></ul><ul><li>No Tender required </li></ul><ul><li>No Negotiations at agency level </li></ul><ul><li>Designed to decrease your overall cost of communications. </li></ul>
    16. 17. Eligible groups <ul><li>Public Service Departments 35 </li></ul><ul><li>Non Public Service Departments 6 </li></ul><ul><li>Offices of Parliament 3 </li></ul><ul><li>Crown Entities 28 </li></ul><ul><li>District Health Boards 21 </li></ul><ul><li>Autonomous Crown Entities (ACE’s) 21 </li></ul><ul><li>Independent Crown Entities (ICE’s) 15 </li></ul><ul><li>Conservation Entities 46 </li></ul><ul><li>Crown Owned Companies 16 </li></ul><ul><li>Tertiary Education Institutes 34 </li></ul><ul><li>State Owned Enterprises 17 </li></ul><ul><li>Regional/City/District Councils 79 </li></ul>Total number of organisations that could take up offer: 300+
    17. 18. State Services Commission Agreement Service Delivery Agreement Participant & Vodafone <ul><li>6 Year Contract </li></ul><ul><li>18 month out clause </li></ul><ul><li>Signed by participant </li></ul><ul><li>Choice of schedules </li></ul><ul><li>Hardware rebate </li></ul><ul><li>Business Services 777 </li></ul>Master Agreement SSC & Vodafone <ul><li>6 Year Contract </li></ul><ul><li>Signed by SSC </li></ul><ul><li>Volume pricing </li></ul>Schedule 4 Basic Services Schedule 5 Corp Connect Schedule 5 Int. TalkZone Schedule 7 Blackberry Schedule ? Other Svcs
    18. 19. Government Research Sample E D C B A $77.93 $71.17 $55.06 $61.26 $68.12 Current Monthly Spend 145 121 70 90 107 Minutes of Use (MOU) per Conn 61 61 17 10 11 Connections
    19. 20. Current Government Customer Usage
    20. 21. Zero Rated Calling <ul><li>Pay a single monthly fee and pay </li></ul><ul><li>$0.00, </li></ul><ul><li>zip, nadda, nothing </li></ul><ul><li>for all calls within your organisation nationwide (i.e. No Toll Calls) </li></ul>
    21. 22. Potential Saving $62.71 $62.06 $50.02 $54.26 $60.30 mGovt Plan E D C B A $11,141 (20%) $6,666 (13%) $1,028 (9%) $839 (11%) $1033 (11%) Annual Savings $77.93 $71.17 $55.06 $61.26 $68.12 Current Monthly Spend
    22. 23. Change in Call Patterns
    23. 24. mGovernment selection of mobiles <ul><li>mGovernment subscribers have the option of a free mobile </li></ul><ul><ul><li>Every connection can choose a free mobile… </li></ul></ul><ul><ul><li>… or $300 credit toward a premium model </li></ul></ul><ul><ul><li>Vodafone has a recommended hardware selection to match to worker types within your organisation. </li></ul></ul><ul><li>Best selection of devices from manufacturers you know and trust </li></ul><ul><ul><li>Devices to meet individual worker needs </li></ul></ul><ul><ul><li>mGovernment recommended hardware menu </li></ul></ul>
    24. 25. Types of Mobile Workers <ul><li>Require network access for extended sessions </li></ul><ul><li>Applications require desktop like performance </li></ul><ul><li>Only WLAN, broadband or 3G performance will suffice </li></ul><ul><li>e.g. Marketing executives, Network/System Administrator </li></ul><ul><li>Perform more-varied tasks throughout the course of a day and, in many instances, require larger datasets </li></ul><ul><li>e.g. Healthcare professionals reviewing charts, construction supervisors or insurance /real estate agents sending digital images to field service personnel who need detailed directions, product catalogues, floor plans or blueprints </li></ul><ul><li>Always-on or intermittent network connectivity </li></ul><ul><li>Degree of mobility & value of the immediacy of data requirements vary widely </li></ul><ul><li>WLAN in office but will need wireless WAN (WWAN) data or synchronization strategy to support their application </li></ul><ul><li>e.g. field service staff, surveyors, inspectors and healthcare support personnel </li></ul><ul><li>Always-on e-mail connectivity with light- to medium-weight response capability </li></ul><ul><li>Highly mobile in the office, in public places and at partner and customer locations </li></ul><ul><li>e.g. Executives, Lawyers, Politicians, Field Service technicians </li></ul><ul><li>Requires small amounts of data in short bursts </li></ul><ul><li>Simple text based messages </li></ul><ul><li>e.g. Business-to-enterprise field service </li></ul><ul><li>service staff requiring acknowledgement only </li></ul>Power Knowledge Forms Message Alerts
    25. 26. For Further Information: Email: [email_address] Web: Or Visit our stand at Govis 2005
    26. 27. Value = Costs Benefits
    27. 28. The Mobility Evolution GSM 2G 2.5G 3G Evolved 3G 3GSM GSM/GPRS HSDPA 75% of the world
    28. 29. Network Capacity and the Real Time Enterprise will enable business development Today (GPRS) 2005 (3G) 2006 2007 2007+ 30 Kbps 384 Kbps 1.8 Mbps 3.6 Mbps 7.2 Mbps Massive increase in data capacity A future proof, backward compatible evolution
    29. 30. Latest Enterprise Adoption of Mobile Applications from US research demonstrate a quickening of the pace – led by email and PIM U.S. Adoption of Mobile Applications, 4Q03 0% 20% 40% 60% 80% 100% Mobile IM/SMS Mobile E-Mail/PIM RFID CRM — SFA CRM Field Service ERPII/EAM SCM/Logistics ERP Manufacturing ERP Inspections Video/Imaging Application Category Percent of Enterprises Production/ Pilot Assessing Inactive Source Gartner - U.S. Wireless Data Market Update, 2004 Latest research (June 2004) still confirms previous Brocket Hall and Vodafone UK findings to support e-mail/PIM as the focus for the data market
    30. 31. Converged and Handheld devices will grow significantly F/C CAGR 2003-2007 25% M. units Handheld Devices Converged Mobile Devices Notebooks Ultraportables WW Unit Sales by Mobile Device Source :IDC
    31. 32. The PC will no longer be the only interface for information systems – convergent phones and PDAs will create new possibilities <ul><li>Fit for purpose NOT General Purpose </li></ul><ul><li>3 Devices 2 Devices 1 Device </li></ul><ul><li>Lower Total Cost of Ownership </li></ul><ul><li>Transaction based Information Systems </li></ul><ul><li>Increased Productivity </li></ul><ul><li>Support for the Customer Centric Business </li></ul><ul><li>The Real Time Enterprise </li></ul><ul><li>Improved alignment of Information Assets across ALL aspects of Business </li></ul>
    32. 33. What will make it happen? <ul><li>Predictability of Cost </li></ul><ul><li>Time and Place </li></ul><ul><li>Content </li></ul><ul><li>Simplicity </li></ul>