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iPass IT Costs of Enterprise Mobility Survey Results
iPass IT Costs of Enterprise Mobility Survey Results
iPass IT Costs of Enterprise Mobility Survey Results
iPass IT Costs of Enterprise Mobility Survey Results
iPass IT Costs of Enterprise Mobility Survey Results
iPass IT Costs of Enterprise Mobility Survey Results
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iPass IT Costs of Enterprise Mobility Survey Results

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  • 1. REPORTiPass IT Costs of Enterprise MobilitySurvey ResultsCorporate Headquarters +1 650-232-4100iPass Inc. +1 650-232-4111 fx3800 Bridge Parkway www.ipass.comRedwood Shores, CA 94065Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments ©2010 iPass Inc.
  • 2. Table of ContentsExecutive Summary 3Industry Challenges 3iPass Survey Results 4 Question 1. Who has the majority of the mobility budget at your company? 4 Question 2. What are the mobility costs per month for your employees? 4 Question 3. How many mobile carrier relationships for data do you have globally? 4 Question 4. How do you think mobile data costs will change in the next 12 months? 5 Question 5. If you believe mobile data costs are going up, why? 5 Question 6. How often do you audit your mobility spend? 5Reigning in Connectivity Costs 5Summary 6TiPass IT Costs of Enterprise Mobility Survey Results ©2010 iPass Inc. 2
  • 3. iPass IT Costs of Enterprise Mobility Survey ResultsExecutive Summary Industry ChallengesThe costs of enterprise mobility are increasing The costs of managing enterprise mobility are out ofrapidly. On average, companies today are spending over control for most enterprises. IT teams are tasked with$120 per month for each mobile employee. Twenty-five supporting an increasing number of mobile workers,percent of all enterprises manage more than five car- with a wide array of mobile devices, across a multituderier relationships and 14 percent more than 10. of separate carrier plans and contracts. With insuf-And although the IT department is still in charge of ficient visibility and control over who, when, and howthe mobility budget for nearly half of the companies corporate resources are accessed, managing mobil-surveyed, over one third of these enterprises seldom or ity efficiently and cost effectively has become nearlynever audit their mobility spending on a regular basis. impossible.Mobile technologies are empowering your workforce IT managers are unable to calculate true enterpriseby delivering anytime anywhere access to the tools and mobile connectivity costs, as workers often bury theirinformation they need to stay productive. But for most expenses for hotel and airport day passes as well asenterprise IT managers, the true costs of enterprise smartphone devices and 3G data subscriptions in theirmobility are hidden. IT needs tools that will enable them expense reports. Employees are acquiring their ownto control the costs of the enterprise mobility strategy. connectivity plans with multiple carriers. As a result,These costs come at all stages in the mobility cycle – many organizations are overpaying for connectivitydefining and procuring acceptable enterprise devices, ervices, and security and liability are compromised bynegotiating and bundling services for worldwide the onslaught of unmanaged consumer devices usingcoverage, managing 3G roaming, user profiles and web-based applications to access confidential data.management, hidden travel expenses, monitoring With increasing costs and spiraling complexity, thereal-time usage, identifying over- and under-used mobility nightmare is only going to get worse.devices and subscriptions, along with the soft costsfrom a lack of ease of use, increased help desk impact,decreased employee productivity and increased securityrisks.To better understand the actual costs of mobile con-nectivity, iPass conducted a survey of IT managers fromApril through June of 2010. Respondents were askeda series of questions about their enterprises’ mobil-ity spending. The results of this study are examined indetail the following sections.TiPass IT Costs of Enterprise Mobility Survey Results ©2010 iPass Inc. 3
  • 4. iPass Survey ResultsThe iPass IT Cost Survey consisted of a set of six Question 2.questions about enterprise mobility costs. The What are the mobility costs per month for yourquestions were presented to more than 200 iPass IT employees?professionals between April and June 2010. The follow-ing sections will look at the responses to each of thesurvey questions.Question 1.Who has the majority of the mobility budget at yourcompany? On average, companies were spending $120 per month for each mobile employee. Not surprisingly, company executives incurred the highest mobility costs at $149 per month, followed by the company’s sales represen- tatives at $148 per month. Question 3. How many mobile carrier relationships for data do youFor nearly half of the survey respondents (48 percent), have globally?the IT department is responsible for the company’smobility budget, followed by individual departments orbusiness units (30 percent), and the finance depart-ment (17 percent). Although mobility is still consideredto be an IT expense at most organizations, iPassbelieves that as time progresses, mobility costs willcontinue to shift from the IT budget to the individualbusiness units to help companies better understandand evaluate the effectiveness of mobility on eachcompany profit center. Only 32 percent of respondents manage one carrier. One quarter (25 percent) of the enterprises were managing more than five carrier relationships. iPass believes that supporting too many carriers can add significant IT complexity to mobility management, and can eliminate the enterprise’s ability to negotiate volume discounts with multiple carriers.TiPass IT Costs of Enterprise Mobility Survey Results ©2010 iPass Inc. 4
  • 5. Question 4. Question 6.How do you think mobile data costs will change in the How often do you audit your mobility spend?next 12 months? Perhaps the most startling result from the survey wasRespondents were mixed on their explanations for the the fact that just over one third of all respondents (35rise in mobility costs, led by 36 percent who felt the percent) rarely or never audited their mobility spend! Itincrease could be attributed to the increased use of is important for these enterprises to remember that itsmartphones, followed by 32 percent who believed it is impossible to control what hasn’t been measured.was an increased use of 3G data networks. Reigning in Connectivity CostsQuestion 5. Mobility costs are already out of control for many enter-If you believe mobile data costs are going up, why? prises, and the problem will most likely only get worse over time. Enterprises need the ability to manage mobility throughout the entire user and service life- cycle, from procurement and provisioning, through configuration and testing, to deployment and service management and then monitor and enforce these policies in real time. But in order to manage mobility, enterprises need tools and metrics that allow them to easily monitor and report on users, devices, and access. The true costs of mobility must be calculated in order to adopt and enforce financially motivated policies. The fact that companies can’t easily do this now means they default to simple predictable unlimited flat rate plansRespondents were mixed on their explanations for the for all users which they are substantially overpaying.rise in mobility costs, led by 36 percent who felt the Enterprises can’t negotiate as well when they have less information than their carriers.increase could be attributed to the increased use ofsmartphones, followed by 32 percent who believed it iPass Enterprise Mobility Services enable IT to cost-was an increased use of 3G data networks. effectively implement and manage mobility across the enterprise. iPass solutions provide IT managers with real-time intelligence to optimize the quality, security, and costs of mobile Internet activity. The services en- able IT to configure compliance and control spending policies on the web and enforce them on the device – at the point of Internet connection – across the enter- prise’s growing fleet of mobile devices and networks.TiPass IT Costs of Enterprise Mobility Survey Results ©2010 iPass Inc. 5
  • 6. SummaryIt is time for all enterprises to adopt a proactiveapproach to reigning in their enterprise mobility spend.iPass Enterprise Mobility Services combine connectiv-ity and device management to empower mobile userswhile improving IT insight, control, and cost to: ■■ Simplify the user experience by providing a single, intuitive connection experience across a broad range of devices, mobile access types, platforms, applications, and services. ■■ Offer employees innovative applications and services that redefine workforce response times and productivity. ■■ Give IT staff web-based mobility management tools, which offer visibility and control over services, poli- cies, security, and expenses.About iPassFounded in 1996 iPass (NASDAQ: IPAS) is a leadingprovider of enterprise mobility services with over 3,500customers, including more than 370 of the ForbesGlobal 2000. The company’s mission is to be the voiceof the enterprise in the market for mobility servicesby providing solutions that simply, smartly and openlyfacilitate access from any device on any network, whileproviding the visibility and control necessary to containspiraling mobility costs, maximize mobile user produc-tivity and maintain security in a world where consumersdrive enterprise IT.For more information, visit www.iPass.comCorporate Headquarters +1 650-232-4100iPass Inc. +1 650-232-4111 fx3800 Bridge Parkway www.ipass.comRedwood Shores, CA 94065© Copyright 2009 iPass Inc. All rights reserved. iPass and the iPass logo are registered trademarks of iPass Inc. and iPassConnect is a trademark of iPass Inc. All other companyand product names may be trademarks of their respective companies. While every effort is made to ensure the information given is accurate, iPass does not accept liability for anyerrors or mistakes which may arise. Specifications and other information in this document may be subject to change without notice. 6

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