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This is a preview of three full-scale presentations by contact center expert Dayne Petersen. Lead Instructor and Consultant for Benchmark Portal, & Principal and Consultant for Call Center Solutions, …

This is a preview of three full-scale presentations by contact center expert Dayne Petersen. Lead Instructor and Consultant for Benchmark Portal, & Principal and Consultant for Call Center Solutions, Petersen has 30 years of experience as an expert and consultant for national and international call center businesses.

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  • 1. Leadership & StrategyA vision without a task is but a dreamA task without a vision is drudgeryA vision and a task is the hope of the worldChurch Inscription, Sussex England, 1730 For more information, please contact DaynePetersen@CallCenterSolutions.net Or 612-819-7433
  • 2. MANAGING GEN “Y” IN THE CALL CENTER For more information, please contact DaynePetersen@CallCenterSolutions.net Or 612-819-7433
  • 3. CallCenterSolutions.netAt Home AgentsFor more information, please contactDaynePetersen@CallCenterSolutions.netOr 612-819-7433
  • 4. The Newest Metric Customer EffortFor more information,please contact:DaynePetersen@CallCenterSolutions.net