10 Reasons to outsource your IT support By Doherty Associates London IT Support Specialists
1. Cost And Its Influence On IT <ul><li>Average annual salary of in-house IT Manager is around £50,000 </li></ul><ul><li>Add to that the cost of recruitment, additional company benefits and training to keep their skills up to date </li></ul><ul><li>If this is a price companies cannot afford, they are still left with a large potential costs: </li></ul><ul><ul><li>IT downtime </li></ul></ul><ul><ul><li>Frustrating the operation of your business </li></ul></ul><ul><ul><li>Staff spending their valuable hours trying to solve problems they do not completely understand </li></ul></ul>
2. Lack Of In-house Expertise <ul><li>Potential lack of space for an extra staff member </li></ul><ul><li>If company’s IT requirements peak and trough, there won’t always be enough work to keep someone fully occupied </li></ul><ul><ul><li>Can’t justify a full-time, in-house employee </li></ul></ul><ul><li>Outsourcing to a company that offers unlimited IT support contracts provides flexibility to call for support when in need of help, as if they were a dedicated member of staff </li></ul>
Extend your in-house expertise <ul><li>Maybe you have a designated IT contact or a dedicated IT person in-house. You rely heavily on them for the continuity of your IT and therefore your business. </li></ul><ul><li>But what happens if they are already dealing with a crisis when another one comes along? Or if they are on holiday or off sick when disaster strikes? </li></ul><ul><li>What if there is a serious issue and they try everything they can think of, but nothing seems to be helping? </li></ul><ul><li>Outsourcing to a dedicated IT firm will give you access to a full team of experts. </li></ul>
Lack of IT skills <ul><li>Recruitment is a tough, time-consuming and expensive process at the best of times. </li></ul><ul><li>53% of employers lack confidence in their ability to find people with the right skills for their business (source: Confederation of British Industry 2008 Skills Survey) </li></ul><ul><li>If you are not from a technical background, how do you ensure you recruit the right people, especially when IT skills are in such high demand? </li></ul><ul><li>With outsourcing, once you’ve selected the right IT partner, you don’t have to worry. You’ll have a highly-trained team on hand at all times. </li></ul>
Productivity <ul><li>If you don’t have an IT department, you might be thinking that it saves money keeping responsibility for technology in-house and distributing it amongst your staff. The likelihood is that it is dramatically reducing their productivity. </li></ul><ul><li>The Confederation of British Industry 2008 Skills Survey revealed that 56% of employers are concerned about the ability of their employees to use computers. </li></ul><ul><li>Scary stuff, particularly if it’s those employees who are left to solve their own IT problems. </li></ul>
Research on latest technology <ul><li>Technology is transforming at a rapid rate. If there’s a new product, upgrade or tool available that might be useful to your business, how will you find out about it before your competitors do? </li></ul><ul><li>Building a relationship with a supplier will mean that you have access to advice from people whose job it is to monitor the market, assess innovations and work out whether they can benefit their customers. </li></ul><ul><li>They will also gain advance intelligence and training via any industry partnerships they may have. </li></ul>
Value added services <ul><li>Are you worried about your network’s security? Need a disaster recovery plan? Want to support an increasingly mobile workforce? Do you require bespoke software? </li></ul><ul><li>Your IT support provider may be able to offer you a full range of additional consultancy services as a one-stop shop. </li></ul><ul><li>They will be able to make recommendations that could improve your systems and save you money. </li></ul>
Providing Constant care <ul><li>Chances are that your current IT strategy relies on a ‘break/fix’ set-up. This means that by the time you know there is a problem, your business and staff’s productivity has already been affected. </li></ul><ul><li>Some IT support suppliers can proactively monitor your systems 24/7, identify any issues and fix them before you even notice, virtually eliminating downtime. </li></ul><ul><li>They can also carry out diagnostics on your system, servers and network to prevent any problems arising in the first place. </li></ul>
Risk Management <ul><li>Partnering with experts should not only mean that you experience fewer IT problems, but also that someone outside your business is responsible in the event of a crisis. </li></ul><ul><li>If you have the right agreement or contract in place, this may extend to legal responsibility, which could enable you to seek damages if something goes wrong. </li></ul>
Focus on your own business. <ul><li>Your time is more precious than ever. You need to focus on your staff, your costs and most importantly, your clients and forget about your IT. </li></ul>
Doherty IT Support Specialists 0845 601 0596 / www.doherty.co.uk <ul><li>The full article can be viewed at: </li></ul><ul><li>http:// www.doherty.co.uk/news_view.aspx?NewsItemID =24 </li></ul>
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