Introduction to business processes

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Office managers and those in similar roles are usually already familiar with the economic relationships and workflows at their company or public authority. This document is designed to give non-business staff an overview of how companies function and to enable them to hold their own in discussions about processes and how they may be improved.This manual will help the reader understand the most important processes and be able to help improve them when dealing with a company in real life. It was written by Jürgen Biffar, member of the Board of Directors of DocuWare AG, Germany, and Heinrich Seidlmeier, professor of business economics since 1995 at the Rosenheim university in Germany.

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