No More Clipboards: eSignature for Patient Onboarding

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Despite years of technology investments in healthcare, patient on-boarding remains an antiquated, manual data capture process that frustrates both the patient and the healthcare provider. Until now!

DocuSign and Kryptiq have joined forces to deliver a wholly electronic patient onboarding solution that simplifies the patient intake process, saving time and money while delighting both patients and providers.

Learn how to:

Enable patients to fill out and sign forms from anywhere, anytime on any internet-enabled device
Easily capture eSignatures for patient intake, consent, or HIPPA forms
Eliminate errors and ensure perfect order

Published in: Health & Medicine, Business
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No More Clipboards: eSignature for Patient Onboarding

  1. 1. DOCUSIGN CONFIDENTIAL No More Clipboards: eSignature for Patient Onboarding 6/5/13
  2. 2. ©2007 DocuSign, Inc. Confidential. Agenda §  Introduction to DocuSign §  DocuSign for Patients Overview §  Customer Perspective: GreenField Health
  3. 3. More than 37M users growing to 60M More than 63,000 users a day Up to 5M pages a day More than 65,000 customers 189 countries DocuSign Network Taking Off
  4. 4. Global Standard: Achieving Market Leadership #1 eSignature Takes Off #1 eSignature Wave #6 Out of 5,900 “50 Next Big Things”
  5. 5. DocuSign Community Growing Rapidly
  6. 6. LEADING SECURITY RICHEST PARTNER ECOSYSTEM WORLD CLASS CUSTOMER PROGRAMS GLOBAL STANDARD Leading Security Richest Partner Ecosystem World Class Customer Programs Easiest to Use Product Most Powerful Platform Why Customers Choose DocuSign
  7. 7. Healthcare Highlights DOCUSIGN CONFIDENTIAL 7 Sample Successes • Saved $18 per document in scanning and archiving costs for consent forms • Cut 9 days off credentialing process • Improve patient satisfaction Sample Customers Health plans member enrollment & provider agreements Sample Use Cases Patient intake forms Credentialing forms
  8. 8. DocuSign Use Cases in Healthcare & Life Sciences DOCUSIGN CONFIDENTIAL 8 Life Sciences Commercial Life Sciences Clinical Life Sciences Medical Affairs Hospitals Technology Providers to Healthcare •  Business Associates Agreement Process & Renewal •  Sales Contracts •  NDAs Health Plans Medical Staffing Firms Home Healthcare Assisted Living Facilities Practices - Providers •  Patient Care Plans •  Employee Onboarding •  Physician Approval Forms •  Needs Assessment Forms for Publications •  Author Agreements •  Conflict of Interest Agreements •  Financial Disclosures •  Patient History •  New Patient Onboarding •  HIPAA Forms •  Sampling (in-person/ remote) •  KOL Contracts •  Event Compliance •  NDAs •  Drug Study Participation •  Physician/Contracts •  Research Consents •  Investigator Statement •  Vendor Agreements •  HR/Onboarding •  Credentialing •  Billing and Approvals •  Provider Agreements •  Member Enrollments •  Procurement/Vendor Agreements •  HR Onboarding Paperwork •  Credentialing •  NDAs •  Time Sheets •  Form 485 Physician Referral •  Face to Face Forms •  Clinician Visit Reports •  Certificates of Medical Necessity
  9. 9. eSignature for Healthcare:
 DocuSign for Patients#
  10. 10. Confidential# 7/3/13 # Slide 10# About Kryptiq# • 2002 - Company Founded# • Secure Messaging! • Secure Messaging in the EMR! • Patien t Portal! • Online Patient Payments! • Disease Management ! • Secure Messaging in the HIE! • IHE Standards Compliance! • ePrescribing ! • Automated Clinical Messaging! • Messaging Integration Toolkits! • Patient Payments Services! • DIRECT Standards Compliance! • Provider Directory ! • Pharmacy Immunization Notifications! • State Immunization Reporting! • Network Routing! • Clinical Interoperability! • Patient Engagement! • Care Management ! • 2004# • 2006# • 2008# • 2010# • 2012# • 2015#
  11. 11. Confidential# 7/3/13 # Slide 11# Tools for Clinical Care Collaboration#        Clinical   Interoperability       Care   Management            Pa4ent   Engagement  
  12. 12. Confidential# 7/3/13 # Slide 12# The Problem#
  13. 13. Confidential# 7/3/13 # Slide 13# Where the paper appears # 1 2 3 Pre-visit Information # HIPAA Consent & Records Release # Procedure Consent / Point-of-Care#
  14. 14. Confidential# 7/3/13 # Slide 14# Our Solution# Features   • Pre-­‐visit  &  in-­‐office  workflows   • Easy  custom  form  crea4on   • Process  Automa4on   • Structured  data  integra4on   • PM  and  EHR  rou4ng   • Pediatric  and  caretaker  signing   • Built  on  the  DocuSign  plaIorm  
  15. 15. Confidential# 7/3/13 # Slide 15# Anytime, Anywhere#
  16. 16. The Practice Perspective##
  17. 17. Confidential# 7/3/13 # Slide 17#Confidential# 7/3/13 # Slide 17# Who we are# » Innovative and efficient patient-centered primary care practice in Portland, OR# » Founded in 2001# » 13 clinicians – 11 physicians, 1 PA, 1 FNP# » 2 locations #
  18. 18. Confidential# 7/3/13 # Slide 18#Confidential# 7/3/13 # Slide 18# The Major Problem # » Incongruity between clinical and administrative processes# » Customer dissatisfaction with onerous onboarding process# » Internal inefficiency processing paperwork# ›  Data re-entry # ›  Printing, then digitizing again# ›  Indexing#
  19. 19. Confidential# 7/3/13 # Slide 19#Confidential# 7/3/13 # Slide 19# Our Goals and Needs # » Customer satisfaction# ›  Respect their time, offer flexibility & simplicity # » Internal efficiency# ›  No data re-entry# ›  No printing/scanning/indexing # » Chart pre-load prior to appointment# » Medical records # ›  Requested and received prior to appointment#
  20. 20. Confidential# 7/3/13 # Slide 20#Confidential# 7/3/13 # Slide 20# Solution Evolution # Paperwork  at   .me  of  service   Mail  or  fax   Email   »  Early arrival# »  Flow interruption# »  Information unavailable # »  Legibility of handwriting# »  No chart# »  Time-consuming# »  Expensive# »  Flow interruption# »  Legibility# »  No/incomplete chart# »  Lots of printing paper# »  Many of the same problems!# 1 2 3
  21. 21. Confidential# 7/3/13 # Slide 21#Confidential# 7/3/13 # Slide 21# Pa.ent  Portal   Adobe   eSignature   Other   eSignature   Solu.ons…   »  Unable to sign# »  Customer confusion# »  Internal inefficiency# »  Not all customers were able to use it# »  Required data re-entry# »  Too complex# »  Required data re-entry# 4 5 6 Solution Evolution #
  22. 22. Confidential# 7/3/13 # Slide 22#Confidential# 7/3/13 # Slide 22# DocuSign: Mission Accomplished! # » Customer satisfaction# ›  All age groups# ›  Simple, flexible (anytime, anywhere, any device)# » Internal efficiency # ›  Saves on need for data re-entry# ›  Data is legible and more complete with required fields# ›  Eliminates printing, scanning and indexing# ›  Charts are pre-loaded for greater clinical interaction#
  23. 23. Confidential# 7/3/13 # Slide 23#Confidential# 7/3/13 # Slide 23# DocuSign Metrics# »  Collect 99% of required information before visit# »  Reduce time to load from 8 hours to < 30 minutes! »  Data is 100% legible #
  24. 24. Confidential# 7/3/13 # Slide 24#Confidential# 7/3/13 # Slide 24# Customer Feedback # “I really liked being able to fill it out online. The document signing function was awesome. It looked like I would have signed it myself.”# Fara  G.   “The form filling went like a breeze...so simple...”# “The whole process of joining was great!” ## ! “Convenient, simple, nothing to complain about. I liked the process very much.”# Geri  S.   Kim  C.   Don  H.  
  25. 25. Q&A
 
 Thank You!
 ! DOCUSIGN  CONFIDENTIAL   25   Please  visit  kryp4q.com  or  docusign.com     Call  1.877.720.2040  

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