Humanizing Business Processes by leveraging E-Learning technologies

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www.docebo.com - Humanizing Business Processes: Technologies, Trends and Insights to succeed in the next decade. Speech by Claudio Erba at "Training and Development conference 2013", Dubai.

www.docebo.com - Humanizing Business Processes: Technologies, Trends and Insights to succeed in the next decade. Speech by Claudio Erba at "Training and Development conference 2013", Dubai.

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  • 1. Humanizing Business Processes: Technologies, Trends and Insights to succeed in the next decade Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 2. WHO WE ARE 30 Global Company Employees Breakdown 4 Offices NORTH AMERICA Athens, GA (USA) EUROPE Milan Naples (ITALY) MIDDLE EAST Dubai (UAE) FUNDS ALREADY RAISED (€) €150K 1/3 Tech and R&D 1/3 Sales and MKTG 1/3 Operations Angel Round Seeweb 400 2 B2B Clients in 50 Countries Market Target: Companies 500-100.000 Emplyees €2.4M Super Seed Principia II Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 3. VISION HUMANS BECOME THE CENTER OF THE SOCIETY, AGAIN. HUMANS BECOME THE DRIVER OF THE DIGITAL RENAISSANCE AN UNTRAINED OR LESS BUSINESS PROCESSES ARE SUPPORTING (BUT NOT BLOCKING) THE HUMAN CREATIVITY AND NDIVIDUALITY TRAINED SALES PERSON WILL NOT FILL THE PERFECT SALES FUNNEL WHY CRM VENDORS ARE NOT ACQUIRING LMS COMPANIES? Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 4. ONLINE TRAINING ONLINE TRAINING CERTIFY ORGANIZE USERS CAN SEE COURSES AND TRAINING PATHS THEY’RE ENROLLED IN USERS CAN WATCH AND INTERACT WITH LEARNING OBJECTS DELIVER TRACK USERS CAN EVALUATE THEIR TRAINING ACTIVITIES (TESTING AND ASSESSMENT) THE SYSTEM TRACKS THE LEARNING ACTIVITIES What is B2B Online Training (E-Learning)? E-Learning allows on line courses and on line training delivery with real time tracking of training results, optimizing time and costs of traditional learning methods. Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 5. OUR MID TERM MISSION Online Training Platforms will be considered and adopted in the Business like other common applications (CRMs, etc...) Problems that Docebo can solve H&S and COMPLIANCE Fast solving of mandatory training SALES & MKTG Fast deploy of online dealers and sales academy, clients academy INFORMATION TECHNOLOGY Integration of online training tools in the company applications ecosystem HR & TRAINING Fast deploy and huge saving in budget and logistics costs BUSINESS PROCESSES Online training can be integrated in every business process that the company use or deploy Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 6. HUMANIZATION OF BUSINESS PROCESSES FROM BUSINESS STRATEGY THROUGH FOR LIFE LONG LEARNING WORKFORCE PRODUCTIVITY FOCUS ON PEOPLE KPI ORIENTED MOVE TO ORGANIZATIONAL WELLNESS Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 7. E-LEARNING MARKET SIZE $51.5B 7.9% 49.9% 49.1h Worldwide E-Learning Market by 2016 Annual worldwide growth rate over the period 2012-2016 Percentage of online training delivered by Best Companies (Average is 38.5%) Learning hours used per Employee by Best Companies (Average is 38.5h) Growth by region What customers buy 20% 15% 16% 10% 12% 8% 5% 4% 0% North America Latin America Western Europe Eastern Europe DRIVEN BY RUSSIA Asia Middle East 0% Africa Packaged Contents Custom Content Hosted Tools Services and Platforms Installed Installed Learning Authoting Tools Platforms DRIVEN BY INDIA, CHINA, AUSTRALIA Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 8. WESTERN EUROPE E-LEARNING MARKET BY REGION EASTERN EUROPE $6.8B $728.8M 2013 Revenues 5.8% 2013 Revenues 16.9% Annual growth rate $8.1B Annual growth rate $1.2B Revenues by 2016 Revenues by 2016 NORTH AMERICA $23.8B 2013 Revenues 4.4% Annual growth rate ASIA $7.1B 9.0% Cloud based authoring tools and learning platforms growth rate MIDDLE EAST $27.1B Revenues by 2016 LATIN AMERICA 2013 Revenues AFRICA $332.9M Annual growth rate 15.2% $1.4B 14.6% $2.2B Revenues by 2016 2013 Revenues Annual growth rate $443M 2013 Revenues 8.2% 2013 Revenues 17.3% Annual growth rate $11.5B Revenues by 2016 Annual growth rate $560.7M Revenues by 2016 $512.7M Revenues by 2016 Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 9. E-LEARNING MARKET - MIDDLE EAST REMARKABLE EXAMPLES: Supreme Education Council (Qatar) National Center for E-Learning and Distance Learning (Saudi Arabia) Sultan Qabos University (Oman) Hamdan bin Mohammed e-University (UAE) Mediterranean Virtual University (Jordania) “The Public Government is strongly committed on promoting a Mass Digitalization process. This means that heavy investments are made on this initiative, and this is true expecially for Soft Skills training, designed to quickly and competitively improve the workforce. Is compliance training the next "big thing"? Time will tell, but lots of regulations are already coming...” MIDDLE EAST Claudio Erba, Docebo CEO & Founder $443M 2013 Revenues THE MARKET MAKERS IN THIS AREA ARE: GOVERNMENT PRIVATE SCHOOLS CORPORATE 8.2% THE STRONG EFFORT TO DIGITIZE SCHOOL LIFE IS DRIVING THE MARKET IN THIS AREA. Annual growth rate $560.7M Revenues by 2016 Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 10. TRAINING DEMAND BREAKTHROUGH TOP 5000 Buyers Rest of the Market 30.6% $17B 69.4% $34B TOTAL: $51B Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 11. INCREASING DEMAND OF TRAINING Source: ASTD.org G500 CONSOLIDATED BEST Average percentage of Formal Learning Hours Used via Technology-Based Methods Learning Hours Used per Employee TRAINING BOOM DRUING THE RECESSION 49.9 50 60 50 45.1 41.7 40 40 38.5 33.7 30 20 30 32.0 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 AVG 20 2004 2005 2006 2007 2008 2009 2010 2011 BEST ORGANIZATIONS ARE EXCELLING AT WEAVING LEARNING INTO THE CORPORATE CULTURE Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 12. WHAT ARE THEY BUYING Source: ASTD.org CONSOLIDATED G500 BEST Average Percentage of Learning Content by Content Area Management & Supervisory Profession or Industry Specific Processes, Procedures, Business Practices Mandatory and Compliance Interpresonal Skills IT and Systems Sales New Employee Orientation THE TOP THREE L&D CONTENT AREAS 2011 WERE: 1. MANAGERIAL AND SUPERVISORY; 2. PROFESSION OR INDUSTRY-SPECIFIC; (CUSTOM CONTENT) 3. PROCESSES, PROCEDURES, AND BUSINESS PRACTICES. Executive Development Customer Service Basic Skills Other (Quality, Product Knowledge) 0% 5% 10% 15% 20% Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 13. WHY ARE THEY BUYING TECHNOLOGY PUSHING HR DELIVERY CHANGES A TOWERS WATSON SURVEY MORE THAN A THIRD OF RESPONDENTS (36%) PLAN TO MAKE A CHANGE TO THEIR HR STRUCTURE BEFORE THE END OF 2014 Why changing? Change in Business Strategy Reduce Costs Improve Quality Improve Operational Efficiencies 34% 37% 53% 74% Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 14. SAAS CHOICE BY SOLUTION Organizations’ Cloud-related Projects of the next 12 months 35% Internet Private Cloud IaaS 31% SaaS TOP 4 33% Cloud provider Assessments/Strategy Planning 30% Technology Refresh 8% Self Service 8% PaaS 7% Business Continuty/Disaster Recovery 6% Virtualization 5% VDI 5% Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 15. SAAS MARKET: A GREAT OPPORTUNITY What Drove Your Move to a SaaS Model? Speed to Implementation Savings on capital expenditures Savings on operational expenses Better features compared with other Traditional Solutions The SaaS model matches our business model better Inability to get IT resources to support and maintain on-permises apps Inability to get IT resources to deploy on-permises apps SaaS applications are easier to integrate with our other applications 0.00 0.50 1.00 1.50 2.00 2.50 3.00 3.50 4.00 Source: Information Week Analytics 2010 SaaS Survey of 131 Business Technology Professional at Organizations using SaaS Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 16. HUMANIZATION OF BUSINESS PROCESSES 49.9% 49.1h Percentage of online training delivered by Best Companies (Average is 38.5%) Learning hours used per Employee by Best Companies (Average is 38.5h) Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 17. HUMANIZATION OF BUSINESS PROCESSES Continuous education is considered strategic Employers say Ongoing Eductaion has Positive Implications for the Company and the Employee 4% NO 13% NO 22% NO 96% YES DOES ONGOING EDUCATION HAVE A POSITIVE IMPACT ON JOB PERFORMANCE? 78% YES 87% YES DOES ONGOING EDUCATION FACTOR INTO PROMOTION AND ADVANCEMENT? DOES ONGOING EDUCATION AFFECT COMPENSATION AND SALARY? Employers recognize the impact of ongoing education and reward their employees accordingly. Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 18. SAP Business Trends Gamification is here to stay. Especially for millennials, gamification is the best way for employers to communicate, engage, train, attract, and retain top talent. HUMANIZATION OF BUSINESS PROCESSES Integration, consolidation, and “suite” solutions will increase the interoperability of systems, databases, and tools. HR can make more informed decisions about workforce management based on quality data sets from across the entire company. Mobile tools become even more prevalent from senior management through hourly workers. Anywhere, anytime access to information speeds up recruiting, boosts productivity, and increases efficiencies that benefit not just employees but suppliers and customers. Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com
  • 19. THANK YOU 2012 & 2013 LEARNING PORTAL COMPANIES WATCH LIST by trainingindustry.com Best of Elearning! 2012 "Best Learning Management System (SaaS, OpenSource, or Content Supplier provided)" Category Top 20 LMS Capterra's list of 2012 THANK YOU! Visit www.docebo.com @docebo claudio.erba@docebo.com Copyright © 2013 Docebo S.p.A. All rights reserved. | To contact Docebo, please visit: www.docebo.com