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Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_y...
Doc Norton
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband
Doc Norton
!
Global Director of
Engineering Culture
!
doc@groupon.com
@DocOnDev
Husband Father
Grandfather
3 Things
3 Things
1. Simple Team Decisions
3 Things
1. Simple Team Decisions
2. Forming the Right Team
3 Things
1. Simple Team Decisions
2. Forming the Right Team
3. Thinking in Parallel
https://www.flickr.com/photos/redwoodphotography/4356518997
Simple Team Decisions
Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647
Should we offer Peet’s Coffee?
https://www.flickr.com/photos/keokiseu/4719166647
Should we offer Peet’s Coffee?
Fist To Five
Should we offer Peet’s Coffee?
Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
H...
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Disagree. I
Require
Changes
Needs
Discussion.
I Have
Change!
Suggestions
Desire
Discussion.
Have Minor
Concerns
Not in Tot...
https://www.flickr.com/photos/ancientartpodcast/9222256275
Does Collaboration Mean Everyone?
What kind of chairs should we purchase?
Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn.
I like the conference room chair...
Top of the line Herman Miller.
Those chairs are a scam. Get the $120 chair from OfficeBarn
I like the conference room chairs...
Forming the Right Team
http://static.awkwardfamilyphotos.com/wp-content/uploads/cache/2009/07/ingrid-flag-corps1/1766431281...
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will E...
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will E...
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will E...
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will E...
Collaboration Contracts
https://www.flickr.com/photos/socialeurope/4303414729
Explain Consult Agree Advise Inquire
I will E...
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Start-Up Software Company
Agilistration
http://www.tusn.org/wp-content/uploads/2014/01/startup-books.jpg
Make a Name Card
1.Facilitator
2.CEO
3.HR Manager
4.Engineering Lead
5.Office Administrator
6.Project Manager
7.CFO
8.QA Engineer
9.Engineer
...
Explain Consult Agree Advise Inquire
I will Explain
my reasoning
for this
decision
I will Consult
with others
before makin...
We’ve got the right team…
http://career.groupon.de/wp-content/uploads/2012/09/Team-Groupon-after-B2Run-1024x523.jpg
Why are decisions so difficult?
http://www.luvistsuk.com/wp-content/uploads/2013/01/Boring-meeting.jpg
Extroversion
Sensing
Thinking
Judging
Introversion
Intuition
Feeling
Perception
Different Personalities
Myers Briggs Types
http://randommization.com/wp-content/uploads/2013/12/Star-Wars-Myers-Briggs-Personality-Type.jpg
Different Personalities
Ca...
http://fc07.deviantart.net/fs70/f/2010/202/f/1/Myers_Briggs_Star_Trek_Edition_by_loqutor.jpg
Different Personalities
Can’t ...
http://adeptgamer.com/forum/attachments/mbti_pony-jpg.97/
Different Personalities
Can’t we all just get along?
Different Perspectives
Different Perspectives
Different Perspectives
Different Perspectives
http://www.mwg-bayreuth.de/tl_files/bilder_allg/Fach%20Religion%20und%20Ethik/ethik_fachschaft.png
And I blame these dudes.
-10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
Combine all this and …
-10
0
10
20
30
40
Q1 Q2 Q3 Q4 Next
Trend % Profit
I’ve seen this before.
Let’s try ...
As a matter of
fact...
Yes, but I
fe...
Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Ca...
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Six Thinking Hats
Sequence Example
Now You Try It
https://www.flickr.com/photos/escalepade/2527644208
Open a new office for sales and
development of Agilistration in Palo Alto.
!
We have $2.4M
!
Additional funding from employe...
Neutral, objective,
only concerned
with facts and
figures
The emotional
view,
just what you
feel, no
justification
needed
Ca...
Parting Thoughts
“[Argument] completely lacks a constructive, creative
or design element. It was intended only to discover
the 'truth' not ...
Teamwork Ain’t
Always Easy
Doc Norton
@DocOnDev
http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_y...
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Teamwork Ain't Easy - RailsConf 2014

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Teamwork ain’t always easy. From meetings where everybody has something to say but nothing gets done to poor decisions being made because the most senior or most forceful team member won the argument; sometimes you long for the days of high-walled cubicles and lone ranger coding. Long no more.

In this workshop, you will learn a few simple techniques that drastically improve a team’s ability to work together toward common goals with less conflict and more genuine collaboration.

Transcript of "Teamwork Ain't Easy - RailsConf 2014"

  1. 1. Teamwork Ain’t Always Easy Doc Norton @DocOnDev http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg
  2. 2. Doc Norton
  3. 3. Doc Norton ! Global Director of Engineering Culture ! doc@groupon.com @DocOnDev
  4. 4. Doc Norton ! Global Director of Engineering Culture ! doc@groupon.com @DocOnDev Husband
  5. 5. Doc Norton ! Global Director of Engineering Culture ! doc@groupon.com @DocOnDev Husband Father
  6. 6. Grandfather
  7. 7. 3 Things
  8. 8. 3 Things 1. Simple Team Decisions
  9. 9. 3 Things 1. Simple Team Decisions 2. Forming the Right Team
  10. 10. 3 Things 1. Simple Team Decisions 2. Forming the Right Team 3. Thinking in Parallel
  11. 11. https://www.flickr.com/photos/redwoodphotography/4356518997 Simple Team Decisions
  12. 12. Should we offer Peet’s Coffee? https://www.flickr.com/photos/keokiseu/4719166647
  13. 13. Should we offer Peet’s Coffee? https://www.flickr.com/photos/keokiseu/4719166647
  14. 14. Should we offer Peet’s Coffee? Fist To Five
  15. 15. Should we offer Peet’s Coffee? Disagree. I Require Changes Needs Discussion. I Have Change! Suggestions Desire Discussion. Have Minor Concerns Not in Total Agreement, but Will Support Good Idea, I Will Work For It Great Idea, I Will Lead the Charge Fist To Five
  16. 16. Now You Try It https://www.flickr.com/photos/escalepade/2527644208
  17. 17. Disagree. I Require Changes Needs Discussion. I Have Change! Suggestions Desire Discussion. Have Minor Concerns Not in Total Agreement, but Will Support Good Idea, I Will Work For It Great Idea, I Will Lead the Charge Should We Move On? https://www.flickr.com/photos/shootingbrooklyn/3139702827
  18. 18. https://www.flickr.com/photos/ancientartpodcast/9222256275 Does Collaboration Mean Everyone?
  19. 19. What kind of chairs should we purchase?
  20. 20. Top of the line Herman Miller. Those chairs are a scam. Get the $120 chair from OfficeBarn. I like the conference room chairs. Lumbar support, please. It doesn’t matter to me, but we could each buy our own. I don’t really care, but I personally like leather chairs. What kind of chairs should we purchase?
  21. 21. Top of the line Herman Miller. Those chairs are a scam. Get the $120 chair from OfficeBarn I like the conference room chairs. Lumbar support, please. What kind of chairs should we purchase? It doesn’t matter to me, but we could each buy our own. I don’t really care, but I personally like leather chairs.
  22. 22. Forming the Right Team http://static.awkwardfamilyphotos.com/wp-content/uploads/cache/2009/07/ingrid-flag-corps1/1766431281.jpg
  23. 23. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729
  24. 24. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729 Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision
  25. 25. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729 Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision Joe Alice Thom, Susan Art, Arnie, Janet, Frank
  26. 26. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729 Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision Joe Alice, Thom, Susan Art, Arnie, Janet, Frank
  27. 27. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729 Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision Joe Alice, Thom, Susan Art, Arnie, Janet, Frank Alice, Thom, Arnie, Frank Susan, Art Janet, Joe
  28. 28. Collaboration Contracts https://www.flickr.com/photos/socialeurope/4303414729 Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision Joe Alice, Thom, Susan Art, Arnie, Janet, Frank Susan, Thom Alice, Art, Arnie, Frank Janet, Joe
  29. 29. Now You Try It https://www.flickr.com/photos/escalepade/2527644208
  30. 30. Start-Up Software Company Agilistration http://www.tusn.org/wp-content/uploads/2014/01/startup-books.jpg
  31. 31. Make a Name Card
  32. 32. 1.Facilitator 2.CEO 3.HR Manager 4.Engineering Lead 5.Office Administrator 6.Project Manager 7.CFO 8.QA Engineer 9.Engineer 10.Designer 11.Engineer 12.GOTO 8 Make a Name Card
  33. 33. Explain Consult Agree Advise Inquire I will Explain my reasoning for this decision I will Consult with others before making this decision I will Agree with others on this decision I will Advise the decision maker I will Inquire about the decision 1.Choose Conference Room Chairs 2.Create an Engineering Recruiting Process 3.Marketing Plan for Agilistration 4.Select a Testing Strategy & Tools Run Some Contracts 10 minutes
  34. 34. We’ve got the right team… http://career.groupon.de/wp-content/uploads/2012/09/Team-Groupon-after-B2Run-1024x523.jpg
  35. 35. Why are decisions so difficult? http://www.luvistsuk.com/wp-content/uploads/2013/01/Boring-meeting.jpg
  36. 36. Extroversion Sensing Thinking Judging Introversion Intuition Feeling Perception Different Personalities Myers Briggs Types
  37. 37. http://randommization.com/wp-content/uploads/2013/12/Star-Wars-Myers-Briggs-Personality-Type.jpg Different Personalities Can’t we all just get along?
  38. 38. http://fc07.deviantart.net/fs70/f/2010/202/f/1/Myers_Briggs_Star_Trek_Edition_by_loqutor.jpg Different Personalities Can’t we all just get along?
  39. 39. http://adeptgamer.com/forum/attachments/mbti_pony-jpg.97/ Different Personalities Can’t we all just get along?
  40. 40. Different Perspectives
  41. 41. Different Perspectives
  42. 42. Different Perspectives
  43. 43. Different Perspectives
  44. 44. http://www.mwg-bayreuth.de/tl_files/bilder_allg/Fach%20Religion%20und%20Ethik/ethik_fachschaft.png And I blame these dudes.
  45. 45. -10 0 10 20 30 40 Q1 Q2 Q3 Q4 Next Trend % Profit Combine all this and …
  46. 46. -10 0 10 20 30 40 Q1 Q2 Q3 Q4 Next Trend % Profit I’ve seen this before. Let’s try ... As a matter of fact... Yes, but I feel... That will never work because... This is an AWSOME opportunity! We’re Doomed Combine all this and …
  47. 47. Neutral, objective, only concerned with facts and figures The emotional view, just what you feel, no justification needed Careful and cautious, the “devil’s advocate”, points out the weakness in ideas Sunny and positive, covers hope and positive thinking Associated with fertile growth, creativity and new ideas Cool, the color of the sky, above everything else, the organizing hat Six Thinking Hats
  48. 48. Six Thinking Hats Sequence Example
  49. 49. Six Thinking Hats Sequence Example
  50. 50. Six Thinking Hats Sequence Example
  51. 51. Six Thinking Hats Sequence Example
  52. 52. Six Thinking Hats Sequence Example
  53. 53. Six Thinking Hats Sequence Example
  54. 54. Six Thinking Hats Sequence Example
  55. 55. Six Thinking Hats Sequence Example
  56. 56. Six Thinking Hats Sequence Example
  57. 57. Six Thinking Hats Sequence Example
  58. 58. Six Thinking Hats Sequence Example
  59. 59. Now You Try It https://www.flickr.com/photos/escalepade/2527644208
  60. 60. Open a new office for sales and development of Agilistration in Palo Alto. ! We have $2.4M ! Additional funding from employees, then friends and family. Proposal
  61. 61. Neutral, objective, only concerned with facts and figures The emotional view, just what you feel, no justification needed Careful and cautious, the “devil’s advocate”, points out the weakness in ideas Sunny and positive, covers hope and positive thinking Associated with fertile growth, creativity and new ideas Cool, the color of the sky, above everything else, the organizing hat Six Thinking Hats Palo Alto Sales and development office for Agilistration. ! We have $2.4M ! Additional funding from employees, then friends and family.
  62. 62. Parting Thoughts
  63. 63. “[Argument] completely lacks a constructive, creative or design element. It was intended only to discover the 'truth' not to build anything.” Edward DeBono “No one person, no one alliance, no one nation, no one of us is as smart as all of us thinking together.” James Stavridis (Navy Admiral) Parting Thoughts
  64. 64. Teamwork Ain’t Always Easy Doc Norton @DocOnDev http://cache.gawkerassets.com/assets/images/lifehacker/2010/12/work_with_you.jpg Thank You
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